Buyer beware. I visited this boutique in September of 2023 while attending the US Open tennis tournament. I scheduled an appointment with SJ (Shaojie) ahead of time. The visit was pleasant enough, but through several subsequent conversations with SJ a number of problematic areas became apparent: 1) SJ was in no position to sell me anything. He doesn't make allocation decisions, the manager, Natalie, does. Everything on my wish list was going to be "very difficult." 2) SJ has thousands of clients he has to "advocate" for to Natalie whenever a piece comes in. Not sure how he keeps 1000s of clients straight or how he decides who he's going to "advocate" for at any given moment. Presumably other sales associates have 1000s of clients as well. 1000s of potential buyers for a handful of watches. Ultimately you have a better chance of winning the lottery. 3) Per an hour-long conversation with Natalie, new clients don't get Royal Oaks (except for black, white, or monochromatic gray), Royal Oaks pieces in ceramic or precious metals, or Royal Oak pieces with blue or green dials. New clients get Codes and Offshores only. SJ confirmed later that of the 1000s of clients he has, only two had EVER been allocated a Royal Oak as a new client. 4) Natalie has no control over her inventory. She can't order watches. She gets whatever Switzerland sends her. She just allocates. 5) the pieces I was actually interested in were allocated based on prior spend, and even were I to purchase other items, there was no guarantee they'd ever come through on their end. In other words, start buying Code 11:59s and Offshores and we might actually sell you something on your wish list, but no guarantees. They'd still have no obligation to sell anything on my wishlist. Long story short, this New York boutique is a waste of your time. I saw more Royal Oaks at David SW in Orlando than I did in an AP boutique. Rather than play the AP game, I purchased this preowned 26320OR from a secondary market dealer, and did so at a significantly lower premium that AP would have demanded for a similar piece. read more

Audemars Piguet - 26320OR - Watches Near Me - New York, New York

I stopped by today for the latest brochure and Leonor was very swift and extremely nice. Will definitely be returning for my next piece. I love the entry doors makes you feel very secure. The security was friendly as well! Great job AP! read more

the AP boutique is run by a bunch of hustlers trying to sell you watches you don't want. don't be a sucker Royal Oaks are the desirable watches. everything else bleh if you really want a Code or an ROO look at the after market and save, new models available from 20% to 45%off list. go to 'Jaztime' the store managers are outright nasty plenty of nice brands where the customer is treated right read more

Clean store, but you may not feel welcomed. Nobody will approach you, and if they do, you need to engage in conversation. I feel that there could be improvement in the way they do business. While I understand that the watches are very difficult to obtain, at least do so with courtesy. They were not open to educating me on their watches, which is a big miss for AP as an overall brand, given I'm in the market for a piece. Even though certain pieces are not available, it is imperative to begin planting the seed for a relationship. I feel that this store could go through some training and given the demand of their watches, open them to a larger pool of buyers. Especially since we have the money now. read more

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I see a lot of bad reviews of people trying to buy watches here. Well, I have over spent over $300,000 here and get treated as if I spent $0. There is 1 individual here who is excellent but this store has had a large employee turnover in the last few years and the service is abominable. Its a poorly run store and I will never give them another dollar. I see a lot of bad reviews of people trying to buy watches here. Well, I have over spent over $300,000 here and get treated as if I spent $0. There is 1 individual here who is excellent but this store has had a large employee turnover in the last few years and the service is abominable. Its a poorly run store and I will never give them another dollar. read more

Enormously pleased with my purchase from the beautiful boutique on 57th Street in New York city. The timepiece is exquisite! Super high end. Service by Sergio the manager was beyond my expectations. Highly recommended. read more

If you ever want to go a place and have the feeling they don't even want your business then go here. Once entering the store, I was introduced to Shaojie Zhuo, he looked like he woke up from a nap. He was not interested in helping me or explaining to me what needs to be done to add to my watch collection. read more

We walked in and were paired with Kevin as our associate. He was thorough, personable and very knowledgeable about the watches. He was upfront about the lengthy order process but didn't dissuade us from going after a watch my husband is interested in. I had low expectations based on other reviews but was so pleased with our experience. Definitely ask for Kevin! read more

I went into AP Boutique in Boston to buy a link,they said they had to order it. They never responded three calls later ,We are busy assisting other customers please leave a message ,so I had no choice but to seek an alternative way to get a link for a 18k gold AP. I will not go back there, AP needs to monitor their boutiques. read more

I walked in to the flagship store in Manhattan randomly and Rob and Khrys were extremely respectful and accommodating. Despite the demand surrounding the brand, they each dedicated the time to answer my rudimentary questions. Highly recommend stopping by as both Rob and Khrys were very knowledgeable on the history, brand and specifications of the various collections of Audemars Piguet. read more

It's been a few years since I last purchased a nice watch so thought I'd pay a visit to my (formerly) favorite watch brand. I say formerly because the level of service has (unfortunately) changed drastically since I last purchased from them. A couple of years ago, AP started eliminating their ADs and in NYC, they now only have 2 retailers - 1 AD (Material Good) and their boutique. The most popular watches are boutique only but don't bother - they never have anything worthy in stock. During a recent visit, I decided to inquire about a "hot model" for my next purchase but the staff decided to scoff at me and (in an arrogant tone) enlighten me that it's reserved for their most important customers. I get it - creating artificial demand is nothing new - we've seen plenty of this from Patek and Rolex but is this attitude really necessary? Remember - you're selling a luxury good in a space where there are many other options. This is purely a discretionary item and customers like me don't have to buy this. Anyway, the boutique space is actually quite nice but again, it's not worth a visit; the attitude / service is beyond appalling. read more

An Audemars Piguet on the wrist says one is a serious watch enthusiast more than Rolex which says one appreciates high quality. When you are buying a luxury watch like AP that costs more than a new car, then you expect five star service. This boutique is absolutely fabulous with an incredible selection of AP watches and knowledgeable sales staff. read more

I made a request for appointment online due to covid and the response was fast. Emily who responded and scheduled an appointment was very pleasant. I had three models in mind but size comparison is crucial for me. Even though they did not have the watches I wanted in the store, they promised to get in touch with me when they do get new stock so that I can compare. Great experience so far. read more

Low pressure environment. Minimal stock, but they're wonderfully nice. I'd recommend these people if you're in the market for a royal oak or offshore. read more

I'm a longtime fan of the brand and history, but my first buying experience at the NYC boutique isn't going as well as I had hoped after technical issues and a nasty employee. Plus 5 stars for the salesman Jonny (and the shaggy-haired bespectacled technician who's name I forget). Knowledgable, not pretentious, helpful regarding potentially changing my strap, and helpful when I've had problems. Minus 1 star for the fact that the 15202 I first bought had the date wheel misaligned. I was surprised given AP's quality control, but hey, it happens. Plus 1 star how Jonny handled it and that he sourced another Jumbo and overnighted it to me. Minus 1 star for the fact that 3 months into ownership the crown pulled out and now will need to be serviced. Again, stuff happens, but minus 2 stars for Manuela, who I now know to be another salesperson at the boutique. She answered the phone when I called, and when I asked, "How are you?" her response was, "Yes, what do you need?" I asked was how I should handle my busted crown, and she told me it was my own fault, I must have pulled it too hard, don't visit the boutique unless I bought the watch there, she doesn't even work in after sales, etc. Anyway, I very much love my Jumbo and the style and history it brings, but while I have my eye on a few other APs, I'm not sure my next timepiece will be an AP given the headaches. If it is, I will most certainly return to Jonny and do my best to not get berated by Manuela, who I hope is having a better day today! read more

I have nurtured a fascination for watches since I was 10, when my dad presented me with a simple manual-wind Favre Leuba with a plain white dial. Watches are a marvel of workmanship that I came to witness at close quarters, living in Switzerland. There is no substitute for the hand-made wonders from the Swiss Jura region, such as the watches from Audemars Piguet (AP). AP's Royal Oak line is classic. And I love their minute repeater. But when it came time to buy, I fell for their contemporary collection--a Millenary. And wear it with pride once every few days. The quality of the movement is top-notch, and the precision is mind-boggling. The showroom in New York has a great selection. Go check out the pricey watches with grand complications, before P.Diddy arrives at the store and takes them all in one swoop. Here is my assessment of where AP stacks up against an array of a dozen high-end and lower-end watches. High-end watches Low to middle-end ------------------------- ------------------------- Classy! Classy! /\ /\ || || Patek Phillippe Omega Breguet Breitling Audemars Piguet Tag Heuer A. Lange & Sohne Baume & Mercier Vacheron-Constantin Movado Jaeger-LeCoultre Seiko Blancpain Swiss Army Officine Panerai Invicta Girard-Perregaux Fossil IWC Timex Cartier Swatch Rolex Casio || || \/ \/ Blah! Blah! Careful what you pick. There is a lot a watch tells about you. Stay with the list on the right hand side if you cannot play on the left--you will eventually thank me for that piece of advice. I spend far beyond my means on watches, but maybe you shouldn't?! read more

TL;DR - If I could, I would give a zero star for the service. If you're trying to visit this place, don't even bother because quoting the sale associate "you can look and the store is empty". Full story - I made an appointment at 4pm today and arrived at 4:05pm. The security told me that there's a full capacity in the store and I should come back in 30 minutes. I understood COVID has changed the norm but I do make appointments at other luxury stores, i.e. Chanel, Hermes, etc since COVID started and my sale associates are always on time to meet me. Fine - I came back in the store around 4:40pm and told the sale associate that I had an appointment at 4pm. He first looked at his watch and said "that's fine". Come on, you guys asked me come back in 30 minutes and now you're giving me an altitude. And, he went on "what you're looking for". I told him I know that you guys don't have the watch in the store but I was told to come anyway and wanted to see some similar watches. He then went on "We don't have anything. You can look and the store is empty." At the point, I felt like what is the point of making this appointment and asked him the question. He then called out his manager and I told both of them I felt like the way the sale associate talks make me feel like he's asking me to leave. OMG - the sale associate had a melt down (so unprofessionally) and told me to look in his eyes and he didn't say the word "leave". He said he felt offended and what I felt is my business. Though his manager is nice enough to continue to talk, I just felt like incredibly bad and I will not come back. Note, there're Patek just blocks away and their associate are professional and knowledge to talk to. read more

I got ninety-nine problems & the watch IS one. Seriously, worst year of my life [thus far] = Last half of 2006 + First half of 2007 I was hoping for a reversal of fortune. But nooooo. Making matters worse, one of my favorite watches died last week. No, it wasn't an Audemars Piguet, but now I wonder if that's what I should have chosen 3 years ago instead. Two words: Royal Oak Thanks to N.A.T. (Non-Yelper, Non-Celebrity), I wanted one before Jay-Z paired up with AP to pimp my wrist. Note: If you want the10th Anniversary, Limited Edition Jay-Z series, only 100 are available: 50 stainless steel @ $23,500 30 rose gold @ $43,900 20 platinum @ $69,500 Details from the AP Newsflash: "Each timepiece will be engraved on the back with "Royal Oak Offshore Jay-Z 10th Anniversary" around the top and "Limited Edition" around the bottom finished off with Jay-Z's signature on the case back's center. Further distinguishing the Jay-Z 10th Anniversary Limited Edition from other models in the iconic Offshore series will be that the number 10 on the watch dial will be set in diamonds. Completing the overall look, platinum models will have royal blue crocodile straps while both the stainless steel and rose gold models will have elegant black crocodile straps." In addition to the Royal Oaks, AP offers a variety of exquisite tourbillons in their Edward Piguet collection. Gorgeous pieces in a gorgeous, modern & sleek boutique on 57th Street. Roxanne Barokas has always been pleasant, informative & helpful during my visits. Fabulous jewelry has been added to the product lines. Don't leave home without your Centurian Amex. Or in my case, a future winning lottery ticket... But that would mean that I actually have to -buy- lottery tickets. Until my watch is fixed, I am currently rockin' the Casio Baby-G. Oh! The memories. My grandfather gave me my first watch when I was 11 - Casio LA11WB-1 with time, alarm & stopwatch. :) read more

Have visited the boutique a few times and Kevin is great !! He helped me find the perfect watch and was very transparent during the process. The staff in the store are welcoming and are knowledgeable and passionate about the brand. read more

As an AP owner for over ten years now, I have been to several AP boutiques and A LOT of ADs in Europe and the US. Sadly, I experienced the worst customer service in the NY boutique. When it first opened (across the street) a few years ago, the salespeople were very courteous and enthusiastic- telling me extensively about various upcoming LEs, events, etc. Recently, however, I experienced possibly the most pushy, low class saleswoman I have ever experienced in watch sales. Her voice and demeanor reminded me very much of sarah silverman of all people (but without the sense of humor, I would imagine). Although I am not a Russian billionaire or rap star, I do buy my fair share of $15k+ watches (perhaps not enough to be treated like a human by ironically uncultivated salespeople). This woman, who perhaps would do better selling preowned on 47th st, was incredibly insulting (and for literally no reason- we had no disagreement of any kind- just the way she spoke to me showed a mind boggling lack of self awareness). Maybe I caught her on a bad day... Needless to say, each employee is a representative of the brand and I expect to find their best people at the NY boutique. I think I'll stick with my family run authorized dealer. read more

I have to say this is the WORST outpost of what once was a fine brand of watches. The customer service is the most inefficient and hapless around. The people who staff the store are ill spoken bumblers, without any profesionalism or knowledge. I have owned an Audemar Pigeut watch for a long time and have been to many incarnations of thier United States store, this expeience was a string of ineffiency and rudeness.. If you are thinking of buying one of these time peices DON'T DO IT ! Part of the value of a "real" watch is the people who will service it. Skip this place and go directly to Patek. P.S. The styling on the ladies watches s*ck! read more

Although what I was looking for was not in stock the experience I had with Robert at the boutique has made me an Audemars Piquet customer for life. The attention I received was very courteous and professional. I can't wait to go back and get my first AP and join the family. read more

This location is A+. The servicing and concierge was on point!!! LUKE! What a gentleman! His communication, knowledge of watches, his love for the brand! What a good fine AP! I'd love to put him on my board but he's belongs w/ AP! keep up the good work! read more

This boutique is amazing. Great selection of AP watches. Staff is very friendly and welcoming. Highly recommend AP if you are looking for a high end watch. read more

Do not fall in the expensive trap and purchase Audemars Piguet watches. I purchased two watches last year, and both of them stopped working. I gave the first one to be repaired by AP in Lebanon. With weekly follow ups, lies, calls and personal visits, and after 6 months they gave it to me back, but after less than 1 day stopped working again. The second one has been working for a while and stopping for a while. I'm not sure what to do with them, because AP even if they want to repair, it take them ages and don't repair it well. Anyway, these watches shouldn't need any repair if you think about the fortune we're paying for each watch. I wrote to the HQ and ignored my email as well. A full trap that you should really avoid. Ziad Elbatal read more

I have been to a couple of AP Ad's in the Dallas,TX area and The selection of watches we're pretty impressive (of course AP Boutique). The place is very nice and upscale (Holy Trinity brand). My only complaint is the salespeople were not really helpful. I will buy my 15202 Jumbo somewhere else. read more

Horrible customer service!! I visited the store to have the strap changed on my AP Offshore. I explained to the rather arrogant salesperson that I wanted to use a strap that I had not purchased at this store. (It was a strap that I had purchased at the London AP store maybe a year ago). The salesman said that if I hadn't purchased the strap in this store then they couldn't accommodate me. He then went on to say that "there are legal issues". Legal issues???? I tried to explain to him that the NYC store had serviced my watch ($1000 to service it) and that I could not fathom their unwillingness to replace the strap, especially considering that I had purchased the strap from one of their other locations. He then opened up his laptop to show me straps that I could purchase. Obviously, if he couldn't sell me something he had no interest. This is a $30,000 watch and one would expect better service. I own three Patek Philippe watches and the service at the Patek Philippe agency in Rockefeller Center has always been outstanding!!! I would never recommend buying an AP watch after this experience! read more

If I could give ZERO stars I would! I am celebrity stylist and after awards season I promised to reward myself with a big gift. I was debating between a Patek and an AP. I live in BK and was super excited to visit the AP boutique uptown and made my way there on my only day off. The second I got to the boutique I was ready to purchase a diamond Royal Oak as I had been dreaming of it for years. When I got to the door the doorman shook his finger to say no entry. Confused I mouthed "Why?" I could see 3 customers inside already. The store was open but not too busy. He shrugged his shoulders and looked away. Stunned I tried to think of any reason why I was being denied entry and could not come up with a single one. I was dressed VERY well and I was a ready and willing customer. Long story short, they lost my business and any interest I had in them as a "brand" . I went down the street to Wempe and bought the Patek. I know it was the right move anyway, Patek is a far superior brand with many more design options. AP is hanging it's entire future on one model and their service issues are infamous. The universe clearly intervened in the right way, but I had to submit this review as a potential customer you lost me and any one I ever speak to about purchasing a fine watch. read more

Update: I had contacted the CEO of AP North America about this situation, and we spoke on the phone the next day. Mr. Nolot was charming, emphathetic and clearly a fellow watch enthusiast, and he offered to replace the movement on my timepiece with all due haste, as well as extend my warranty. I am incredibly impressed at the response and the pride in which AP stands behind their product, and despite my troubles as detailed in the previous review they have again earned me as a customer and admirer for life. read more

Terrible customer service. Disrespectful staff. Just outright not helpful and rude. Spend your money elsewhere.

AP is a great brand but this boutique doesn't represent it that way. The salespeople lack knowledge of watches. I would stick to Tourneau or other AD with real salespeople that have done this for awhile and that have actual interest in horology: it's history, craftmanship, etc. And they have gone too much in to this Royal Oak series, really need more fresh ideas. read more

Wonderful staff with adequate knowledge of the pieces they sell. Jonny was extremely helpful and fun to talk with, and Goly was also very nice. They were excellent hosts while I spent hours looking at watches before deciding to buy one! read more