Justin R. Was super easy to work with, patient and not pushy. Highly recommend. We walked away…read morewith exactly what we wanted. The overall experience with this dealership was awesome.

Ben was great!! He was super helpful in answering our questions and giving us advice. 10/10…read morerecommend! He made the process super smooth and was really kind. Ben exceeded expectations and has been a pleasure to work with! The finance person that helped us had an attitude and was super condescending when having us fill out forms. We asked one question about the loan, a simple yes or no about how the loan worked and she was belittling. I was wearing a lululemon belt bag and she asked if I worked there, when I said no, she said, so you just like wearing their branding? IMO, an unnecessary comment. Overall bad vibes with her. She forgot to give us some papers to sign and we had to come back a few days later due to her mistake. Not once did she apologize for the inconvenience. We were excited to find a new dealership to work with since it's much closer but after working with her I may never return.

when i came in the dealership, i was thinking that i'm gonna come out with a new forester sport…read morehybrid. instead, i went home with a crosstrek sport which i really think is the right car for me. kelly (with the help of trendae) was super awesome and accommodating. both of them made sure that we are 100% taken care of. anna and maegan also assured us that we are getting the best deal we can get. everyone worked so hard just for me to bring home my dream car. this is the 2nd subaru i got from this dealership and my experiences are always great. this is also the only dealership i trust my car with in terms of servicing.

I fully understand what purchasing a vehicle "as-is" means, and I accepted those terms. However, I…read moredo not believe "as-is" should extend to items that were misrepresented. Before purchasing my vehicle from Rairdon Auto Sales in Auburn, I specifically asked about recent servicing and an electronic issue I had noticed. I was verbally assured that the vehicle had been serviced, including fluids and filters, and that the electronic concern had been inspected by a manufacturer's dealership and confirmed to be normal. After the purchase, the issue persisted, so I had the vehicle evaluated by an authorized dealership. They confirmed there was, in fact, an electronic issue and noted several maintenance items had not been completed as represented, including low or dirty fluids and an unchanged engine air filter. I chose Rairdon as a large, reputable dealership because I expected a high level of honesty and professionalism. Unfortunately, this experience did not meet those expectations. For future buyers, I would strongly encourage independent verification of any claims prior to purchase rather than relying solely on verbal assurances. Reputation matters, but it ultimately relies on the integrity and follow-through of those representing the business.

AJ Jolly is a very helpful and knowledgeable sales representative. He was very patient and was able…read moreto guide me through the buying process. That was well this is.

After several days of communication, we agreed to a purchase price of $68,000 out the door. This…read morenumber was discussed repeatedly, written in my deal packet at the dealership, acknowledged by sales and finance, and personally confirmed with a handshake. Based on that agreement, I placed a deposit, activated insurance, and scheduled pickup. Only after the vehicle arrived, PDI and detail were completed, and delivery was scheduled, I received a call saying there was a "misunderstanding" and that the price was actually $68,000 plus taxes and fees. If a handshake agreement, written notes in a deal packet, and weeks of coordination can be reversed at the finish line, that speaks volumes about how commitments are handled here. Changing terms after a customer has committed time, money, and insurance is not transparent business. I worked primarily with a salesperson named Tristan and a sales manager named Kieran. While the interactions were polite, the outcome did not reflect accountability for what was agreed to. If you shop here, get everything in writing early, including out-the-door pricing, and do not rely on verbal commitments, even those confirmed in person. From my experience, this dealership feels slimy and unethical. Watch out!

Sean at HInsaw Honda is an amazing person. He is my to go person when it comes to recommendations…read moreand vehicle needs! Thank you Sean

I absolutely love my car! Caleb at Hinshaw's was so great! I told him exactly what I wanted and…read moreneeded and he delivered! Caleb went out of his way for me to get my perfect car! I'm so excited about my Honda civic and I can't thank Caleb enough!

I had a really great experience with the service department at Rairdon's Nissan of Auburn. Aaron,…read moreKim, and Ben were all super helpful and easy to work with. They kept me updated on everything going on with my car and made the whole process smooth. I especially appreciated Aaron waiting for me past service hours so I could swap the loaner vehicle and pick up my car. That really meant a lot and shows they care about their customers. Overall just a great experience and I definitely recommend their service department.

Bought a decently nice used Prius here 2 weeks back, and it was a horrible experience from start to…read morefinish with this low budget dealership. I should have known to run the moment we pulled up and they all ran outside to greet us, like they haven't seen a customer in days. After using various sales tactics like promising us a car that was already sold, to making us wait hours (until we were hungry and tired) before deciding whether or not to sign onto a financing agreement they were using all the tricks to waste our time and money. My wife was told she "wouldn't be leaving without a car", and as soon as her husband walked away they pounced and made her sign a $500 trade agreement just to test drive anything if she wanted to trade in her old one. After finally caving and buying the car, they tell us they "can't remove the $800 LoJack device (never requested by us), and they never completed the detailing they promised. Now we have an overpriced, dog-haired filled used car that can't be returned. DO NOT deal with these people.

Let's face it- VW is a whole vibe…read more Basically all VW's are head turners.. causing onlookers neck issues since VW originated - because seeing a split window bus, or a '69 beetle driving down the street causes everyone to take a second look "rubber necking" therefore, keeping local chiropractor offices open and operating. Not to say the newer models aren't "lookers" themselves, however there is just something about a vintage VW that speaks to EVERYONE. And if you're in the market.. this dealer has vintage AND brand new vehicles in their showroom- basically something for everyone! That said, this dealership has been my go to "one stop shop" for purchasing and any necessary repairs. I have purchased my last 3 vehicles from this dealership for numerous reasons and a few particular people.. Reasons: - Low pressure from salespeople who truly just want to (of course make the sale but) help you find your perfect vehicle - Willingness to work with you to ensure you drive away satisfied with your purchase.. -Snacks -Yes.. I said it.. snacks. :) -The facility is top notch. The waiting area is inviting and comfortable and if you want to take a nap?? No one will bother you. If you need to do remote work?? Done. Just bring your laptop.. In fact they will even feed you cookies and get you all hopped up on caffeine while you multitask doing remote work while your oil is getting changed 50 feet away! It's literally THEE BEST place. Noteworthy mentions that I would like to nominate for future employees of the month.. if not that then maybe a page on a "top employee calendar"- because these superstars deserve it! -Bradley (front desk service associate) -10 star rating- Brad had impeccable communication skills and did his best to work with me on my last maintenance check. He found me the best deal and I really appreciate all of his hard work. -Becca (parts department) -10 star rating- Becca is by far my favorite "parts princess".. in fact she needs a trophy or a medal for her robust knowledge of everything VW and her superior customer service skills. VW is doesn't realize the blessing bestowed upon them the day they offered Becca employment and I always look forward to chatting with her as she loves what she does and is exceptionally compassionate toward her customers. Last but certainly not least... drum roll please.... -ZEB FOSTER- (1,0000,0000,0000 star rating) (Parts/Service Assistant Manager) -This man. This man is the King of VW. He shouldn't have a name tag- he should wear a crown. -It's hard to even articulate how much he has helped me over the years with all of my vehicle concerns and any repairs I might need. Zeb ALWAYS goes above and beyond to ensure his customers are taken care of and he is probably the best communicator I have ever met. And that is saying a lot considering I have been working in business administration for 25+ years. -Zeb is the most efficient, hard working, problem solving, analytically advanced Volkswagen guru that has ever walked the face of the earth. He is always willing to help with any problem I encounter and has such a positive outlook and personality making him an absolute joy to communicate with. If you ever need anything- Zeb Foster is your guy. 100% my favorite associate at this facility. The facility itself is amazing yes- but the reason I (personally) keep coming back to buy cars from this dealership are the people. The reason I took 30 minutes to write this review is because of the PEOPLE.. and maybe some of the snacks.. but 100% the PEOPLE. I just love this team so much that I made gifts for them and will absolutely use my review for a shameless plug for my VW artwork.. :) All that being said: Please give these 3 folks the recognition they deserve, a pay raise.. and any promotions available. Volkswagen is lucky to have them on their team.

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn't even…read moredone. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That's not just sloppy, that's outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence!! Worst dealership service experience I've ever had. Avoid Bud Clary Volkswagen at all costs.

It's a nice dealership with a new building. Had my Sant Fe serviced today. Scheduled the…read moreappointment online for 12:20pm. I wasn't out the door until 2:40pm. It seemed like a long time for an oil change but they said they had 52 appointments today. Everyone is probably getting their car ready for the Memorial Day Weekend. Hopefully it will be faster next time.

I considered buying a car here in 2019 and had such a rotten experience that it still haunts me to…read morethis day. The salesman we were talking to said he needed to make some calls, put his AirPods in, and left one of his phones on the desk. I even said, "Oh, don't forget your phone!" He awkwardly said he had two and left it there. He was gone for nearly an hour even though the dealership wasn't busy. During that time my dad and I had what we thought was a private conversation about the car and whether we wanted to buy it. Later it became obvious what had happened. The phone left on the desk meant he could listen to everything we said while we were sitting there waiting. When we finally got up to leave, several employees were watching us as we walked out. That's when it really clicked. The whole thing made my skin crawl. It still does. We walked out and never came back.

Go here for your next car, you won't regret it…read more My experience at Prestige Auto Market was not what I expected when I first got to the dealership (In a very good way). We (my wife and I) were greeted by a salesperson named Denis. He was friendly, laid back and asked me which vehicle I was there to see and I told him the Blue Range Rover Sport Supercharged over there. We have been thinking about one but never actually seen one in person or test drive one. He got the key quickly and handed it over so we could check out the rig. We are coming from a 400whp STI and I needed to let go of my toy for a better more comfortable family car, we still have the Jeeps though. They had a sweet fully built newer STI there while I was there too. Anyhoo, the Rover was very clean inside and out, it wasnt just a detail job, the quality was actually very well kept for its age and mechanically you could tell that it was in great working order. I fired it up and it sounded just like it should, looked over the vehicle as I was letting it warm up, under the hood checked all the belts, fluids, checked for leaks or weird noises and played with the air suspension. Denis was able to answer all the questions I had about it and then I handed over license and insurance card and went for a drive. We weren't sure what to expect as this was our first time in one but I've been a car guy my whole life and a mechanic so I listened for all the little noises, bumps, vibrations to signal if there was anything wrong. We got back very satisfied with the Rover and knew this was the type of vehicle we wanted to get. Denis came back out to meet us once we got back and see what we thought. We told him we liked it but were just starting to look at them. We looked at a lot and honestly weren't really planning on going back because we had some others in mind, but the service we got from Denis and the way the condition of all the other cars on their lot you can tell they care about the condition both mechanical and cosmetic on their cars and we went back later on and looked again while talking with Denis. 3rd time when we showed up Denis was with a customer and I spoke with Vadim. I had a question about a strange looking plug that I had never seen before and he not only knew what it was but it impressed me he knew and it ended up being a weird charging port for an old Nokia lol. He was able to answer any other questions I had too and had same atmosphere as Denis, no pressure and very friendly. The manager Tony is a solid guy, also very friendly and laid back, he worked with me on the deal and at first we were looking to trade my other vehicle but he was upfront and honest and said they just couldn't swing the deal and was really kind and honest about it. Didn't talk bad about my trade or anything or scoff at me like has been done to me at other dealerships. That told me we were in the right place, absolutely solid character and good people. We ended up selling our car private party and came in, worked out a deal and they went above and beyond making sure that all of my concerns were addressed and taken care of before we moved forward. It didn't feel like a dealership but more like a chill hangout spot with good friends. I've been to a lot of dealers all over and I have never been in an environment like that with a dealership, or anywhere that I've ever purchased anything honestly. It wasnt fake friendly, they were genuine, and sincere in how they treated me. When we were filling out paperwork I had my 1 year old son with me and they didn't get upset by him being silly and running around, the guys were helpful in keeping an eye on him while I was filling out paperwork. There is a very sweet lady who works there as well named Lana who helped keep an eye on him too and she gave us a bag of cookies they have there I think it was double fudge Grannies cookies I wanna say, and I was able to give him a little snack and helped keep him occupied. We talked a little about our kids and it was just the icing on the cake that made it a purely enjoyable experience. Never in a million years would I have imagined those words would ever come out of my mouth. I've always left dealerships pissed off and a sour taste in my mouth because they dont care about you, once they have the salt they just disregard you and you get put on the back burner. Not at Prestige, I also appreciated that we went through the paperwork fast. It didn't take hours like most places. We had all paperwork done within 20 minutes and I was down at my rig installing carseat and loading up the boyo. We are now the proud new owners of the Range Rover, we got it for a price that I can't argue with and we want to thank the guys and gal at Prestige Auto Market for exceeding our expectations and then some. Tony, Denis, Vadim, and Lana keep up the good work. If anyone is looking for a vehicle, check these guys out first.

Purchased a 2001 Audi TT and was very happy with the experience. They were straightforward and…read moreworked with me on the price to make a deal. Family run business, would buy from them again.

I needed service for my GMC and this was the closest GMC shop near me. Called them to get an early…read moreappointment since I work graveyards. They scheduled me @8am and I wasn't seen till almost 9am. Seems tuesdays are hectic here! We were the first ones here and was advised a 2 hour wait time for labor, yet we were the the last ones to leave waiting an additional 2 hours. I had to reschedule my following appts for another day which I really disliked doing in addition to juggling other needs that needed to be taken care of. If I had know the extension of the wait in advance it would have been fine so I could have rented out a car for the day. Though I was a bit frustrated with the waiting period given we had an appointment, It's understandable that any business needs when customers all pour in wanting the same care are always likely to change. Fortunately for us, my 4 Stars is for our amazing advisor, Rick who was very communitive and prompt explaining certain details my warranty covered along with checking in every often if we were ok... I would have given this review a 1 star if it wasn't for his persistance in communicating with us and making the process of the paperwork extremely smooth and getting us out there sooner than anticipated. Thank you kindly for your patience which is very much appreciated, Rick! You are truly a Gem!

From start to finish my transaction with Valley GMC was excellent. Phenomenal customer service. Go…read morethere first, you won't be disappointed.

Bought my daughter's first car from Bryan almost 2 months ago. The car was in pretty good shape,…read morebut definitely had issues and Bryan was very open and willing to deal with me on the price based on me fixing a few things rather then them having to do it. We initially couldn't settle on price but Bryan reviewed a few things and called me back within a day to confirm he would accept my price. He was never high pressure or anything other than open and professional with the whole process, even when we agreed to disagree on price. Within 2 weeks discovered a hidden crack in the top of the radiator, that didn't show during our rather lengthy test drive. When I called Bryan back he got right on it and had arrangements with his connections for us to have things fixed--on our dime but at his cost. He wanted us to be happy, and it worked out just fine. Felt this was like buying a car from my uncle or something. I would recommend anyone looking for a reliable, honest used car source stop in and talk to Bryan about what you want, whether they have it or not. They'll get it for you and take care of you.

The auburn valley kia website ph nr 855-461-3197 is listed but it just rings continuously without…read moreany answer. The other number listed as 253 833 7670 just does not ring. Unfortunately they lost they 5 car sale today. we finally got to buying those 5 honda civics next door instead. Just a phone number made the difference. Get it right guys. Oh funny and co-incidental, I own a Kia Spectra and always had oil changes done at Kia Aurburn but this time unable contact them so Jiffy Lube did the job!