My family and I enjoy taking our vehicles here for service/repair…read more Vishwa and the team are knowledgeable and take care of you like family :) Very affordable as well, I am confident with Vern's working on my vehicle. Have brought multiple vehicles here for 10+ years, they have helped keep me on the road riding smooth thanks Vishwa and team for all you do!

Nice guys - honest and trustworthy. Went out of their way to get me in and out with a new trans in…read moreunder a week. Nice followup at 500 miles, tec.

I had a frustrating experience with Ernie's RV & Trailer Repair…read more I brought in my Class C RV because I wanted a proper inspection, specifically to have the brake pads checked. Another shop had already told me they couldn't lift the RV, which is exactly why I sought out a place that could handle a full inspection. When I scheduled the appointment, I clearly explained this situation and my expectations. The day after I dropped off the rig, I received a call saying the RV was ready and that nothing was wrong. I was charged about $280. When I arrived to pick it up, I asked for an inspection report or details on what was checked, and it became clear there was confusion. After asking directly what work had been done, I was told they had only performed an oil change. This was extremely frustrating because that was not what I brought the RV in for. I had been very clear that I needed a full inspection due to the previous shop not being able to lift it. They did offer for me to bring the RV back at another time, but when I asked about the cost for the inspection, I was quoted over $450 on top of the $280 I had already paid. This pricing was never discussed when I scheduled the appointment. Overall, my concerns are: -Lack of communication about pricing upfront. They need more transparency on their pricing and other reviews suggest the same -Not paying proper attention to the customer's request -Failing to perform the service that was requested There was no effort to offer a discount or solution to make up for the inconvenience. I wanted to give them a chance despite some pricing concerns posted on prior Yelp reviews, but unfortunately, my experience confirmed those issues. To be fair, the staff were friendly and professional. They are nice folks but, they need to work on some issues. In the future, I will be driving a few extra miles to get better and more competitive service.

I asked Ernie's to repack my RV trailer bearings, check the trailer brakes, and adjust the drop on…read moremy drop hitch. They said bring it in. Only after I brought my trailer in, they said it would be $861. Way more than I expected for about 2.5 hours of labor and $120 in parts but I had already towed my trailer there so I said ok. They said the trailer brake is fine but they did not measure and would not tell me how much brake I had left. The trailer hitch adjustment cost $159 just to loosen and tighten two bolts with an impact wrench while the hitch was still attached to my vehicle. I watched and they never once used a torque wrench or a vice. My chassis was the vice. Uhaul or any shade tree mechanic would have done better service for a fraction of the cost. They quoted me $7700 to fix the caulk and trim. Hard pass after seeing their quality of work and what they charge for basic services.

Flat tire. Unrepairable,, so needed a new tire. Was quick and easy, but a bit expensive. $100 for…read morea used tire. For a Kia Sportage. Not far from the freeway. So was easy to get to. Staff was friendly and helpful.

needed quick replacement of 3 of my tires. they gave me good fair price on 4 and installed in 1/2…read morehour while i waited. Toro was friendly and seemed knowledgeable and trustworthy so I let them do it.

They had my 1988 diesel F250 for over a month, then avoided my calls. I then used my wife's phone…read moreand he picked up right away and had an excuse. I wound up taking my truck somewhere else. I work offshore and don't have much time at home, and it's not nice to be jacked around by people who are less than straightforward when my time home is valuable to me.

I took my 2015 duramax there for some suspension work to be done. Jerry was amazing, he took the…read moretime to go Over my truck with a fine tooth comb and even looked at things a second time after I said I was concerned. When it came to pricing for the work done, let's just say I budgeted much much more than what the actual bill came to be. I will continue to use Jerry and his shop for any of my automotive needs in the future, big or small. Everyone looks for that automotive shop that shoots you straight and isn't out to just pad their pockets with your hard earned money. Go here you won't be disappointed you did.

Firstly. No other shop would've came out/ gave me a quote to replace my Door lock actuator without…read moredoing their own diag/ charging big fees. Mick on the other hand trusted my judgement, gave me a very reasonable quote to come out and replace it. I went ahead and scheduled with him for the day after my part was getting delivered and he came out first thing and KNOCKED it out within 2 hours completely done. Mick was super fast, respectful, professional. I highly recommend

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.

Fantastic CLEAN, fresh smelling, well lit delightful Customer BATHROOM. Inspired by the Four…read moreSeasons Hotel Quality. All I do is research in the automobile business. I happen to own a unique Subaru Legacy. I love independent repair shops where the owner is there every day at the front desk or in the shop. Josh usually answers the phone and knows Subarus well. When I go to any of the factory authorized dealers the service managers don't know Subarus, don't own Subarus, don't touch a Subaru with a wrench themselves. When you go to a specialty shop that is all they do from the front desk backward, talk and think Subaru. Factory authorized dealers hide their service departments. Specialty shops don't and you're always able to have something pointed out in the shop while the car is on a lift. Dealership service managers take a percentage of the repairs they can scare you into for too high a price. Roopair repairs for way less using factory authorized parts or better if you like. Josh has a hard job, harder than a factory authorized dealer. After 17 years he knows he must be honest with customers and helpful to build a long-term relationship. I admire Josh he is direct and honest in a most polite fashion. His sense of humor and honesty is actually delightful and colorful. His customers appreciate his consistency and management. I appreciate the quality of workmanship and dedication. I don't mind driving an hour for specialty service. While waiting for my service I walked around the neighborhood good restaurants and fun stores around the corner. Looking Forward

My Outback had been making a weird clunking noise when I turned to the right. I took it to a…read more general mechanic shop in UP who kept it overnight and they said they weren't sure what the noise but suggest I replace my 1 yr old rear brakes for $1200. When that didn't work I drove around determined not to go back and just find another shop to rip me off. Months and months later I finally decided to only see someone who specialized in Subarus and called Roorepair. I didn't even totally describe my problem when they said "Sounds like an axel." And they were right, they fixed it. The price was fair compared to others and they got me schedule & then out quickly. I had a good enough experience that when I was about to 200k miles and needed a tune up, I called them. I was quoted at $1400 and they offered a free loaner car since I'd be dropping it off overnight. Which was a huge weight off my mind of arranging for rides and/or uber. They were honest with me about recharging my AC (they weren't able to for that year) and said my car was in good shape and didn't need extra work, didn't try to upsell me in anyway. They're a good shop.