ATX bikes is great. I have bought a bike from here, various accessories, and have had tune-ups, repairs, and brake adjustments done on multiple bikes. Always nice, always friendly and helpful, and they fix it right the first time, read more

Purchased a new mountain bike through ATX; picked it up today! Everyone there could not have been more helpful. They work with you to identify the best bike for your specific goals and guide you through selecting the appropriate size and features. Special thanks to Dylan and Kimmie who patiently and thoroughly addressed all of my questions. I can't recommend them enough. read more

Great store! Extremely helpful staff and good selection. The staff spends plenty of one-on-onetime making sure you get what you need. They also deliver bikes to your house if you're close by. We bought our first bikes here and have already used them several times. We will be continuing customers. read more

I will definitely take my bikes back here to be serviced. I took in two mountain bikes for a tune up and after I picked them up when I got home I rode them and I was having trouble with the gears on one of the bikes. I called and someone came by and picked up the bike, checked it out again and dropped it off at my house again. I didn't have to ask them to do it either, they offered. Part of the issue was that I was not shifting correctly. They helped me figure that out, adjusted one of the cables and made sure I was happy. I am very impressed. If you are in this area you can feel good about using this company, they really do care about customer service. Thank you ATX Bicycles. Thank you. ;) read more

After the big box a-holes failed at having the simplest kiddie bike chain, these guys whipped out the repair link to save the day. They charged me 17 cents ! and armed me with the knowledge, and I vowed to BANISH Academy from my spending account forever. This is another fantastic reason to go local- even when the big box 'locals' dont carry the most basic of basics. Fuck you Academy, Welcome to the 'hood ATX. Nice people, cool shop and best of all, they solve problems created by big retail shitbrains. One tip- get a sign on your frontage. I didn't know you were there until I googled "bike" even tho I pass you every day. ( the sign faces Mo-Pac, whereas the Slaughter locals will be E-W bound, no sign that-a-way) read more

What a great place to buy a bike and get your bike serviced. Long story, short: I needed a brake part and had waited about 10 days and it was not in yet. Instead of me waiting any longer, Eric (who works for Brett), pulled the brake part off a new bike and put it on mine! Not only that, he wiped down my bike so it looked cleaner and then even fixed an annoying brake click sound that he did not like. He did all this and only charged me for the price of the part (no labor charge). ATX Bicycles is exactly what small business bike shops were like in the 1960's when I was growing up. It is a wonderful neighborhood bike shop that cares about its community and its bicycle customers. Big box stores cannot compete with this type of service. read more

I fell in love here. As someone who was always told to get a bike, but not wanting to commit hundreds of dollars on a new one I wasn't sure on, I tried to buy used bikes-but could never find something decent. I'm 6'5", so in order to have a proper bike, it needs to be large. They had a couple and I got a bike that fits me perfectly. I ride my bike all the time now. I talk about riding bikes a lot to the point where I'm sure people are annoyed. On mornings when I'm feeling particularly inspired and energetic, I'll ride 15 miles to work and another 15 miles back. Biking has made my life in general better. This would not be possible if the folks at ATX Bicycles had not helped me, who had no idea what I wanted or needed, find the right bike for me. They instructed me on how to do maintenance, what to watch out for and general riding instructions. Sure, I didn't listen then and made mistakes, but still... I don't know much about how this shop would be for experienced riders, but if you're going to pick out a new bike you can't go wrong here. read more

After a really bad experience at Jack and Adams, someone told me that ATX BIKES was the "only place to go." After I signed up for my first triathlon, it was an intimidating process to walk into a bicycle subculture that I didn't know, and on top of that, to ask for help. It was SUCH a relief to walk in to ATX BIKES. After visiting several shops, it was a Relief to NOT be greeted by someone too pretentious to take the time to talk to me. George and Brett were awesome. They showed me some bike options, helped to fit me for a bike, spoke about pedals and clips, and even did (on the spot!) all the necessary repairs my current bike needed. What's awesome is that I never felt rushed or pushed aside. That's called good, old fashioned, customer service. Lastly, my bike repairs were a fair price (about half the cost of Jack and Adams, and much lower then anywhere else I had been). read more

Great shop. Great service. I was very happy with how quickly I got my bike after bringing it in for a tune up. Employees were very nice and didn't judge me for not being bicycle savvy haha Would definitely return and recommend to others. read more

I contacted ATX Bikes about the original bike Eric helped me with a few weeks ago. Since they moved out of their old space and are in transition into the new one I needed to know how to get my hands on that pink bike! Brett was great from the start and helped me navigate how things are working with them being without a shop. Eric picked up where he left off with me and today I bought my bike!! Eric went out of his way to meet me at the Veloway so I could ride before the buy. After that, we settled on a price and I ended up with my bike! I can tell they love what they do, and are passionate about the people and bikes. ATX Bikes is not about making the sell, it's about educating their customers, getting people involved in the sport, and getting customers into the right bike that is fit for them. Thanks guys for all your help and you will be seeing me soon! read more

Found the wrench I needed with just a phone call. Got the price over the phone, extremely efficient. I'll be riding today! Seems a little expensive for a wrench, but cycling is... read more

Unfortunately our experience was less than enthusiastic. Visited to find new bike peddles for my son's bike and the customer service was bad. The man was busy talking it up with a friend in store and seemed bothered that I came in. I was with my son and we asked if they sold peddles....he said yes but said if we did not have bike with us he could not help. Never bothered to ask make, model or size of the bike....which I had in hand! So we left store in search of someone more helpful! I also went to their website after and wrote about our experience so the owner would know our experience....and they never replied. read more

What a delightful surprise! My son purchased a bike online and assembled it himself - then realized he needed help. I wasn't sure if a bike shop would be willing to work on something like this. Not only were they willing to tune this bike up, they were SUPER polite, SUPER effiecient and only charged me a very nominal amount. If only the rest of the world could be so service-oriented! Thank you, ATX Bicycles! read more

I have nothing but good things to say about these guys. It was very refreshing to see a bike shop that actually has bikes in stock these days. Not only did they have bikes in stock, they had the exact size and model that I was looking for. They got the bike built up and had me rolling again lickety-split. I will definitely be going back here for all my goodies. Service was top notch. read more

Just moved to Circle c following the Bastrop fire, my cannondales burned with the house, bought a replacement bike, these guys did a great job outfitting, and making my new ride a top notch experience. Shop is small, but they are moving to a bigger location... Will definately be back again... read more

My fiance and I visited ATX Bikes today, for the second time, looking at potentially purchasing a new bike for each of us. We received unbelievable customer service, and we ended up walking out with two bikes and two helmets. Highly recommend ATX Bikes. They took their time trying to figure out what kind of bikes we wanted/needed and explaining all of our different options. They answered all of our questions and more. We were even able to get our new bikes delivered, since we live close by and don't have a truck. Overall, great experience. Can't wait to use our new bikes! read more

I was going to buy a cheap bicycle from a big box store, but none of them fit my needs exactly, so I went to ATX Bikes. I explained my back problems and the staff immediately knew which bike would be perfect for me. They took the time to go over every aspect of the bike and allowed me to do a test run in the parking lot. The service was helpful and friendly and I did not feel rushed. They also put on the kickstand I purchased and made sure everything was in tip-top shape. After two weeks of rides, I am still in love with my bike. I went back in to purchase a water bottle holder and the staff remembered me and made me feel welcome. This is a great shop with great people! read more

ATX bikes is the closest bike shop to my home and it's in a very convenient location, even if it seems hidden away. They offer fantastic customer service and they remember me even though my visits are sporadic. They are not like the big box bike shops and they go out of the way to ensure I want to come back to their shop. The open and friendly attitude makes me feel comfortable, regardless of my reason to visit the shop. They are knowledgeable about their business and offer options to fit my need, not necessarily the most expensive component. Visit their website, stop by or give them a call. Support local! read more

Was having trouble adjusting my new wheel on my bike so wanted to bring it to a shop nearby that could take a look at it. Stopped by on an early Friday evening and the guys were great. Adjusted it, tested it, and readjusted it. Didn't even charge me! Not sure how much business they normally get as the shop was empty when I was in but as I was leaving a family seemed to be heading in. It's the closest shop to where I live and I will definitely be visiting again for bike needs. read more

The staff here is excellent. Simply the best in town. They can sell and service anything from a beginner bike to a high end Italian dream bike. I always recommend this shop to my friends. read more

It is really very nice bike shop. They helped me with the repair of flat tire as well as replacing brake handles on my old bike. While it was a little bit pricey, the service is worth every cent that I spent here. read more

An awesome find. While on a trip to Austin, my buddy and I rented some bikes and experienced Austin the right way! Owner and staff were knowledgeable, friendly and answered many of my dumb questions. Great location in south austin. This shop is the BEST. read more

ATX bikes is new, it is local, and yes, they have just a few employees. I LOVE AMAZING customer service and did I get the at right away at ANY Bike (small) shop in town, eh, not really. I go to Austin Bikes, and they know me personally, so when they are with a customer, they don't say hey Sarah! They don't acknowledge me to my standards, but they are good. ATX is the same way. They aren't really coordinated to suite everyone's needs at once. They have to learn what the word "estimate" and "quote" are, but with the help of this site maybe they can become better! =) I don't go often, but I want to give them a chance. Would you open a Bike shop if you did not care about bikes and people riding them? I would not. Maybe they just need experience and a lesson in business ethics. That is easily handled. read more

I've yet to have a less than pleasant and helpful experience at this shop. I can tell they really want you to come back and get regular maintenance on the bikes you buy from them, which they are happy to give. They remind you that biking is for everyone and is supposed to be fun. read more

I highly recommend ATX Bikes. The staff is knowledgeable, friendly, and just good people. The shop is clean and easily accessible. I thought they had a good selection of bikes although I am just a beginner. The staff, Frank in particular, was very helpful and made our visit quite easy. Went in to get my 5yr old a bike and to look for me, and he answered every last question I had. He really went above and beyond, wasn't pushy at all and was just helping us get bikes that suited us. Quality goods and a great staff. read more

Legen.... Wait for it... Dary! These guys are great! I just moved to Austin about 6 months ago, and was in need of a bike shop, but not in a big hurry. Naturally, my car decided to throw a temper tantrum. Who knew the check engine light could actually blink? So, I'm stuck without a car, and a bike that needed new tires and a tune up, but no way to get it to a shop to be fixed, or so I thought. ATX Bikes went out of their way to help me out. Within an hour, Brett was at my apartment to pick up my bike and take it in for me. He quickly assessed my repair needs, and made some recommendations as to other things to help me make my bike a safer and more comfortable commuter. Within a short time frame, he called me to let me know it was ready, and then delivered it back to my apartment, ready to go. The quality and value of the repair and add-ons was great, but you cannot put a price on customer service like I received. This is why I will be back for future needs and purchases. Any place will take your money and fix your bike, few places would go out of their way to pick it up for a new customer with minor repair needs, and even fewer would do all of this without hesitation. TL;DR Go see the Biker Bros at ATX Bikes!!! read more

My sons and I received good service on a tire replacement. The repairman could tell the boys were interested in seeing him work, and he kindly interacted with them as much as possible. Also, the price was certainly reasonable. Thanks! read more

Frank and his crew are the best. Went in with a sick hydraulic brake on my daily commuter and got it back the next day dialed in. Because of the weird off brand brake Specialized spec'ed for the original Frank had to do some creative modification to adapt a new brake and rotor. Works spot ON. read more

Perhaps 2 stars instead of 1 (if I wasn't so upset after this experience) because I had not had a bad experience before (during multiple visits and accessory purchases) and on this visit, the main contact I interacted with when I arrived was helpful and honest. Sadly, the person I spoke with on the phone was not helpful, obviously didn't care that much, but worse yet, when I attempted to communicate with a guy named Dan, who was the manager on duty at the time, he was a total dumbass. Not manager material. He literally told me he heard my conversation with an employee (which was not possible since I was on the other side of the parking lot, when the guy I had initially been misled by (Dillon) that gave me a quote that was completely innacurate after I drove from Bastrop Highway based on what he said on the phone, I was disappointed. Then as I was leaving with my bike (that I had brought there to have repaired) and Dillon came out (he said later to apologize) and proceeded to make me wrong and be a disrespectful jerk. I mentioned to Dan this and he literally stood there and told me to leave and never come back. Ask and yee shall receive. I've been in sales management, sales coaching, and other forms of sales and services for over 40 years and I have never seen such a disrespectful manager in an escalated situation in all my life. Dan is simply not manager material, doesn't appreciate customers, and doesn't know how to talk to people. I had met the owner shortly after this place opened and really liked him. I liked that he supported the austin inline skaters club and others that do the full-moon ride at the veloway. Dan blocked me from communicating with him too when I told him I wanted to talk with him. Come on man!! It's not like their had ever been particularly Texas friendly during all of my previous visits. But this was so far the other direction, I had to speak up. Bye Bye now. read more

Exceptional group of guys at ATX Bikes, I highly recommend them! We've been going back and forth for some time about upgrading our mountain bikes and finally pulled the trigger. The team at ATX Bikes is super knowledgeable and just all around good guys. Thanks Frank, Dan and Brandon for your help over the past few weeks. Looking forward to joining the evening rides soon! read more

***Walk in the store, meet the staff, and you will be very happy with the experience whether you make a purchase now, later, or ever.*** That's the heart of my review, but if you have the time keep reading: I am old, and fat. So when my doctor told me that I needed to get more cardio I thought getting back in the saddle would be a pretty good start since back in my youth I was quite the cycle punk. Of course back then, the pickings were slim, you needed to go to UTcampus to Freewheeling and after that there was only TBSS this side of the river, that catered both to the novice rider and the connoisseur with equal enthusiasm. But now in Circle C, with the Veloway just down the road ATXBikes is bringing that old school Austin feel that everybody is always looking for but can't seem to find. I'm a 78704 native and I have seen a lot of shops come and go and I hope this one sticks around because they have the whole package: expertise, great customer service and quick turn around. Great location. Always willing to give advice to the novice, too. Give a try and you won't be let down. read more

Stopped by with my sons huffy today and they fixed his pedals for free in no time flat. They even added air to the tires. They are genuinely nice folks. read more

We came 15 minutes before the store opened. Brett (the owner) came out and opened early. He quickly fixed my flat tire and also made some quick adjustments on the bike. What a great guy. You could tell that he was busy but he made the time for me and got it done right there on the spot. GREAT CUSTOMER SERVICE! WELL DONE Brett......I appreciate this......Ted read more

I recently went into the ATX Bikes location before they moved across the street. I was looking into getting some new shoes as my old ones were falling apart. When I went in I didn't know what I wanted. After talking to the two guys behind the counter they criticized the fact I didn't know what I wanted. I asked if they had a catalog or something with pictures and they showed me a few that were way out of my budget. I ended up going to another shop I used in the past who actually helped me find the shoes within budget. ATX Bikes on the other hand, I would only go there if I knew what I wanted so I could get out and not be criticized about my choices. Another time before this last visit I went in to buy a new wheel and they wanted to overcharge me for them. I scanned the UPC on my iPhone and found out they were $100 cheaper online. They would not honor it so I went to another shop that had the same set for only $20 more, and they matched the online price. Again, only go here if you know what you want, customer services is sub-par. read more

GET IT IN WRITING! I couldn't disagree more with the other positive reviews. My experience was just the opposite. I took two bikes in on a Saturday for repairs. The repairs were very basic and the owner quoted me a price of $50 for one bike and $100 for the other for a total of $150. The $50 was to replace a crank arm which for such a basic bike repair sounded high to begin with. He promised a delivery date of the following Wednesday. The promised delivery date came and went and then on Friday (2 days late) I get a call from the owner saying that the bike he quoted $50 was now going to be $90 and the bike that he quoted $100 was now going to $150 for a new grand total of $240. What??? So we went from $150 to $240...a 60% increase. When I talked to the owner, he said that the original quote was just an "estimate." Ok, so I'm to believe that he only game me an "estimate" on two very simple repairs that a bike shop does all the time. When I dropped them off, he even gave me an exact price to the penny on the parts. So was he off that much on the labor? Highly doubtful. And don't forget all this took place two days after the promised delivery date; so it was obvious that they hadn't even started the job so who knows when I would have actually been able to pick the bikes up. Since I needed the one bike for a trip we are taking, against my better judgment, I went ahead and had the crank arm replaced (only after the owner finally agreed to do the repair for $60, after much doublespeak and claptrap, but not an ounce of contrition.) I told them no way on the repairs to other bike. I had to learn the hard way. Don't make the same mistake as me, if you choose to deal with these people GET IT IN WRITING or you will be sorry. read more

Let me preface this by saying I was a bike mechanic for a few years in between high school and college and know bikes and the culture. There is a habit of bike shop employees to look down on and rip off people who don't know much about bikes. The difference between good and bad bike shops are which ones are honest and forth coming. ATX bikes is not a good one. The conclusion I've come to is that these guys aren't very knowledgeable or they are just jerks. I think its a bit of a combo plate myself. Actually I will say its just one guy in particular that works there that has given me problems. One other employer seemed ok when I went in a separate time. TLDR: This one mechanic who works there is at best a terrible mechanic and at worst a dishonest and snotty one. So I went in one time to have a wheel trued and explained that I had been working on it and could get it trued laterally but was having trouble with spoke tension. I had my suspicions that the rim was beyond repair but they assured me it wasn't. They were very prompt with the repair and called me back right away. Upon picking it up I rode the bike around the shop and the tire blew out. Turns out they forgot to put a rim strip on. They put a rim strip on and remounted the tire. I mention that there is a noise coming from the wheel and they assure me its just the valve on the tire. I didn't want to make a big deal about it and was running late so I took their word for it and paid. Get home and the spoke tension is all messed up and that's what was making the noise. Take it up there 10 minutes later and the guy acts extremely put out when I tell him whats going on. So he says the rim is dead, just like I had brought up when I first brought it up there and he said it definitely could be fixed. At this point he just stares at me like he's waiting for me to leave. I have to bring up that I don't think I should pay for it. He says the boss is gone and I'll have to come back up another day. So finally track down the boss and he refunds my money for the cost of the repair but not for the rim strip. The thing is why would I have bought a rim strip if the wheel wasn't fixable like I suspected in the first place. This is a long boring story for sure but it gives an idea of the kind of place they are running. Also, checking spoke tension when truing a wheel is bike mechanics 101. Either he doesn't really know what he's doing or he knowingly tried to sell me an obviously faulty repair. I had been in before to talk about getting a new mountain bike and asked the same guy some very specific and pointed questions about recent mountain bike geometry and technology. The response was what amounted to him trying to make me feel like a fool and some pretty uneducated and canned replies. He actually even laughed at me and looked at the other guy like they had some inside joke. So I don't know if he just didn't know and that was his way of keeping face or if that's just his terrible sales technique. Either way it was obnoxious. I know this seems like I'm just complaining to complain but if I didn't know any better I would have believed these guys and paid for a lot of crap I didn't need. It seems to be a problem with some bike shops but there are plenty of good and honest ones around too. The reason I give two stars instead of one is because they rent mountain bikes and the other time I went in a different employee was pleasant. read more

Love these guys, check them out - they're super friendly, efficient and knolwedgeable, they've got a great selection of bikes, they've got a great location for us south Austinites on the northeast corner of Mopac and Slaughter, and they've also got great weekend hours, opening at 8am both Saturday and Sunday. read more

I had an issue with my derailleur. The guys fixed the issue promptly at a very reasonable price even though I did not buy the bike there. The next day I took my wife down for a bike fit on a very old bike. They did not try to sell me a new bike, set up the bike very nicely for my wife and again did all of this for an extremely reasonable price. They took the time to explain things and my wife was very happy. Highly recommend them. read more

The team is great - they are kind, patient and know their stuff. They helped with a bike that I did not even buy there ... Best part, the team did not "sell" me on anything. They just answered my questions and showed me what was up. I will go back. As long as I am in Austin they will have my business. read more

While not totally unhelpful, Frank was clearly not very interested in fixing my kids' bikes -- big-box-store kids bikes. I get it -- they're cheap and uncool. But we will be in the market for better bikes at some point and the disinterest in working with us today ensures we won't be buying those bikes here. read more