1. Attic Kings, Animal Removal & Exclusion

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    Norcross, GA

    Attic Kings, Animal Removal & Exclusion

    3.1 (36 reviews)
    Open • Open 24 hours
    Updated 2 months ago

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    I contacted Attic Kings on March 29th, 2020 because I could hear animals in my attic. I went up there with a flashlight and looked around and spotted two little squirrels in the corner. I spoke with the owner of Attic Kings on the phone and told him I have a rodent issue in my attic. I told him the previous owners of the house had done a full rodent exclusion several years ago, but I was not a current customer of that company. He told me they could be out first thing in the morning. He said it would be a $65 charge for the visit and the $65 would be deducted from charge if I decided to move forward with them. I agreed and set the appointment for March 30th. On March 30th, a team of two showed up in an Attic Kings van. They both introduced themselves and I told them about the issue. The team lead popped is his head in the attic, but did not inspect further. The next step was the outdoor inspection. They got their ladders off the van and started inspecting the roof line to find any points of entry. After inspecting the outside, they found a hole on the front side of the house. The team lead told me the rest of the house was adequately sealed and that sealing this point of entry will get rid of the squirrels from the attic. The section of the roof line that needed to be sealed was about 15 linear feet. The lead wrote me the quote for the work. (Picture of the quote included). It would be $695 to remove the squirrels and seal the 15 feet. I was hesitant, but he said they guaranteed their work and that he's been doing this for 30 years and knows this will solve the problem. I agreed to the $695. About an hour later, they were finished sealing the 15 feet and installing a one way door so the squirrels can get out, but not back in the house. Picture of the work included. After completing the work, the team lead collected payment. I handed them the check and then the lead told me it would be another $165 charge to have them come back out and remove the one way door in 2 weeks. I was shocked and declined so he gave me a piece of the metal mesh so I could do it myself. For the next several days, I continued to hear the squirrels in the attic. They were scurrying around and making tons of noise. The team lead told me it could take up to two weeks for the squirrels to leave the house. On April 8th, I wake up to the sounds of the squirrel making a lot of noise above our bedroom. I go outside and I can see that it hanging on the side of the house with fresher chew marks. This was frustrating because I showed them this area when they inspected the house and they said it was sealed even though there were chew marks around the area. I call Attic Kings and the owner answers. I told him the squirrel is chewing on the side of the house. He said there is nothing he can do about a squirrel on the outside of the house and I have to wait until it goes back inside before he will do anything about it. I said I paid $695 for you to solve the squirrel problem and he said since it's on the outside that he considers it an excellent job well done. I said we will have to agree to disagree on that. He said that I should buy some fox urine and spray the side of the house. I told him if that's how he does business then we don't have anything more to discuss. He few minutes later he texts me. (Pictures of the text exchange attached.) At this point, I can see that he is not willing to stand by his work and that he just wants to charge me more money to solve the problem I already paid him $695 to solve. I continue to hear the noise in the attic. I go up to the attic and find a nest next to where the squirrel was chewing. It is clear that Attic Kings missed this and they would've seen this if they stepped foot into the Attic from the beginning. Since the only thing Attic Kings did was screw on metal mesh and a one way door, I found the same mesh at Lowe's and a one way door from Amazon. Here are links to the products. https://www.lowes.com/pd/Garden-Zone-gray-Steel-Hardware-cloth-Common-25-x-2-Actual-25-x-2/1000638951 https://www.amazon.com/dp/B07HCSMWBP/ref=cm_sw_r_cp_apip_iMI69QiMwopTH I installed the mesh and one way door for a total investment of $60. So by the same logic that Attic King's used, in the text from the owner, to say they saved me $1,500, I just saved myself another $635 by not using them again for a problem I already paid them to fix. Based on my experience, they only wanted to charge me the most they could for the least amount of work possible. Very bad customer service and left me feeling completely scammed.

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    “First, absolutely impressed by the professionalism of Attic Kings both prior to the job, and during.”

    Mentioned in 18 reviews

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