if I could give this rating a zero I would. The staff are very unprofessional and can be very rude…read moreto patients, the aides are never fully staffed and nurses are never around. Aides, are very unprofessional as well, and my mema, has explained to me that their can been fights between staff and other patients. 0/10 would not recommend.

My mom was there for 4 years. It was horrible. Her room was filthy. Nobody cared and if I wasn't…read morethere to constantly mediate on her behalf, it would have been much worse. She ended up in the memory care section. We would go visit , and because the door to it was locked; we would sometimes wait 20 t0 30 minutes for an aid to answer the buzz and let us in. They were busy with residents you think? No they would sit together in a corner of the communal dining room on their asses and their cell phones. It was just a joke to them. My mom ended up under hospice care while there and would get controlled class 1 narcotic medication through the placement of patches on her chest and those would go missing in the night. I will never forgive myself for putting her there. And, yeah, it cost her $17,000.00 a month. For that. For those people. For that for profit corporation. Don't do it. Just don't. It has taken me 3 years to get over the pain enough to even say this.

My partner was at Arden House for 1 year from Feb 2025. It seems that the place is upgrading its…read morefacilities. The 2nd floor where my partner was is clean and had no smells for the most part. There seemed to be someone cleaning most of the day. The best part was the staff on the 2nd floor. They were, to a person, caring and understanding. They are a bit understaffed on weekend overnights. The food however lacks. Nutrition is a big part of healing. Visits from family/friends helps greatly too. Arden cannot supply that.

My experience at the Arden house on mix avenue was terrible. The food was F+ the care I got was…read moremixed most of the time the aides didn't wanna be there or felt over worked. I was on the 2nd floor rehab unit Got therapy 5 days a week for a half hour. Did some walking but was in alot of pain which actually got worse. Then two days after my 100 days was up McDuffie a social worker who calls himself a doctor and Nancy from the finance office came to visit me and told me it was against medical advice to sign myself out thus I became private pay and they demanded from me 85 hundred dollars. Let me tell you I got no better and will probably have to return to the hospital shortly. By the way I appealed my case to a third step. Do not go to Arden house!!!

incredible service- went above and beyond to help me get my prescriptions transferred and went…read moreabove and beyond taking time to answer all my questions. I am so grateful an independent, high quality pharmacy has opened up in my neighborhood, what a great addition to our Whitneyvile community!

My husband was a patient here for short-term rehab. We found the nursing care here to be excellent;…read morehowever, short-term folks are housed side by side with permanent residents who need intense care. Unfortunately several of the folks near my husband's room had dementia and screamed much of the day, which made for a difficult healing environment. We were most interested in physical therapy and although the practitioner was fine, he was often working with 3-4 patients at a time. There were several occasions where he just couldn't fit my husband in. We would not use this facility again.

Do not put your loved one in this place. They are cruel about giving any information. I understand…read moreHIPPA laws, but the least you could do is be polite when someone is in their last stage of life. I just got hung up on after being told my aunt went home, by someone who finally, after a week, answered her phone, instead of saying anything helpful. She hated it there, because they spoke to her like she was a 6 year old.

No matter who owns this facility, it just doesn't get better. I would like to know if it is really…read morea budget concern to handle communication more effectively. If not about cost savings then what is the reason behind long hold times, calls unreturned, and phone that ring unanswered into the night? I really would like to see the professionalism at this facility capture the management's attention.

My mother came here for rehab after a hospital stay. horrible treatment of patients! Attitude at…read moreevery request, meds always late, no one here gives a hoot. Do not recommend!!!

Honestly Im still using them, but the communication and training is an issue. I think the care…read moregivers need to be taught a few things about cleaning, elder respect and psychology of patients with dementia and how to coax them to do things they need to do, like bathing, changing their clothes regularly and other personal hygiene stuff. Also the caretakers need to clean the areas most used by the patient more than once a week, especially bathrooms. I was told when i hired them that i didn't need a cleaning company or a pet care person any more , so I let them go . The girl also had a car for transportation which is no longer the case and its a big issue for an elder to be stuck with no freedom especially since we took away his car and license for safety concerns. I was also told that she would water plants . This all seemed a reasonable expectation for $10000 a month plus $70 dollars each week for food. Its expensive as hell. Now the story changes as the employer and employees change ,and it becomes an effort to get the proper care. Experience is lacking and training is really needed, so is consistency. I wont say they are terrible, because there are really horrible companies out there that are just taking advantage of people and throwing anyone in there, but when i hire someone to care for my parent, i don't expect my parent for whom I have POA to be calling the shots and telling the person what to do and what not to do especially when they are not the one who signed the contract. I just want my parent cared for and protected and living in a clean safe environment which requires an individual to walk around the home and make sure its safe and clean and healthy . I expect fresh air to be let in and being a fall risk, for the parent not to be left alone outdoors. It concerns me that the health of the care takers also seems to get worse and worse and weight gain is obvious and to see them sitting more often than my elder parent is an issue especially when the elder parent needs to be motivated to move and stay limber when over 90. This is not a job for everyone, mentally it takes a toll so the health stuff is understandable, but I'm paying a fortune for this service! One other note: I had spoken with the company about finding a more appropriate match for my parent and they didn't even discuss it with my parent which caused my parent to freak out and verbally go off on me when told with no notice they were removing the help he so loved from his home and replacing them, even though my parent complained about them constantly. My parent told them that day to get lost, fire her and ill hire her myself. Come to think of it my parent complains about me every day too. Maybe I should be fired. Oh wait I cant be I'm stuck with this responsibility whether i want it or not. Its not easy!

I arrived for a shift this morning to find another girl there to cover for me. There was a lot of…read moreconfusion because I didn't know why someone would be there to cover me when I hadn't called out. Called the company and spoke to M. M says she has it listed that I quit my job on Friday, but I never did. Calling Friday to unfortunately have to request to cancel a shift due to emergency unforeseen circumstances with my childcare, I would have expected to have a little more understanding during a global pandemic with school being out- but I didn't get that. I did inquire about any options I would have available regarding unemployment goes, but never physically or verbally quit. Ended up speaking to K in HR, and told him what had happened and that they said I quit when I didn't. He was of no help. He said it stands where it stands right now and that's it. An inquiry about unemployment options and having to cancel one case wasn't a full on voluntary invitation to terminate me and then say that I quit my job. They did what they did because they were upset that I had to cancel last minute. That was a very unprofessional move on their end , not to mention a direct reflection of how their company works . Also, they operate poorly. Every person I have cared for complains about the lack of relationships they have with caregivers because there are so many in and out. The say they give you bonuses and gas money for picking up cases last minute but I have yet to see any on my paystubs and I had been working there for about 6 months. I would not recommend visiting angels for care, nor would I recommend visiting angels for employment. The pay is low, survivable at the most, especially the nearly triple the rate they charge an hour, compared to what we are actually paid. They are greedy. You don't get to build solid caregiver/client relationships because you're always being jumped around. The staff has a few rude ones working there and I expected more especially during a pandemic. Stay away. They did something very wrong and unprofessional. Please look around, read reviews and hire private care. This place is terrible. Again, go elsewhere. Ps. Thank you for admitting you terminated me. Totally goes against what you as well as HR said to me on Monday about "quitting and requesting to be removed from my shifts..." after all, that is what your notes said, right? I have to screen shot that and save it... you slip up is very much appreciated.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.