Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

This is by far the best service I have ever received. I dropped off my red bottoms and they were…read morefinished in two days. I had the red bottoms replaced and they look brand new!!!! I will be sending all my friends here!

**** EDIT**** READ THE NEGATIVE REVIEWS BEFOR YOU MAKE A DECISION TO BIRING YOUR FAVORITE SHOES OR…read moreBOOTS HERE! Picked up my shoes Friday everything appeared to be amazing. I was so happy. My boots looked great. He cleaned them up nicely. The heels looked great too. These are my absolute favorite shoes, Lord & Taylor. On to Saturday. I was in my shoes for a total of 3 hours. About 2 hous in is when I noticed they were peeling. I was getting so many compliments on my shoes and I looked down and I can see the peeling pieces poking out the side from under the ball of my foot. I contacted Rafi first thing Monday and sent him a text with video. He is taking no responsibility. I feel like he was trying to do a good job. He replaced the heel tips and I believe he used some kind of cleaner on the shoes which caused them to peel . I definitely would not trust this business with expensive shoes! I went here because of the high revenues but I neglected to read the bad ones that include pictures of the workmanship or lack of. Big mistake! I feel bad about editing this review because so many people had bad experiences with him initially and initially my experience was great until I had a problem. Then he got defensive and deflected any and all responsibility. He has offered to try to fix them, at my expense, but I would no longer trust him after this experience and after reading and seeing negative reviews and pictures. ***** Initial Review before wearing my beautiful shoes***** Been sitting on 2 pair of boots and 1 pair of heels in need of heel tips for some time now. Special event comes up and I want to wear those heels so badly. So I went in search of a shoe repair / shoe cobbler. Found the most welcoming individual here at the Shoe Cobbler in Norco. He is friendly. He is fast. He is efficient. He went above and beyond, not only to replace my heel tips but to bring my shoes back to their Glory Days. All in all I highly recommend this business. If you are in need of shoe repair you will not be disappointed. Don't throw those shoes away bring them back to their Glory Days! Hahaha. This is not a paid for review. He stands by his word and so do I.

Joseph was really nice and was a very down to earth guy. He did a battery replacement on my iPod…read moreclassic while I was sitting. I called like 5 other places and they all gave me crazy time frames, he was the only one that told me he could do it within 15-20 min. I would def recommend him to a friend

highly recommen this shop. Joseph was super knowledgeable and helpful. Super kind and honest. I…read more appreciated him for taking the time to assist me. Brought my girlfriend's camera in to check about the flash not going down. He let me know this was a manual flash camera. He was so awesome and just let me know camera is good no issues. thank you Joseph will return for any future issues

The whole process with KC Power Clean was a smooth one from the initial phone consultation. The…read moreassociate I spoke with answered all of my questions and did a great job explaining their whole process. I felt good moving forward with the job. Carlos the technician did a great job at my house. He was thorough with his work, honest and respectful. It was obvious he took pride in his work. I would recommend KC Power Clean to anyone looking to spruce up the exterior of their homes.

I called them on a Monday, and they were there Tuesday morning for a driveway and backyard pressure…read morewash. I was very worried about my sandstone walkway that leads to my door, but they were very careful and gentle with it, while still getting the dirt off. Fito Parra arrived on time, with a truck that held a lot of really specialized equipment; this wasn't a side-job, but a profession, and I could tell that he really cared about what he was doing. He was able to get tough stains out on a patio that had not been cleaned for probably 15+ years. I had bought a power washer from BestBuy and tried to do it myself, but it took me an entire Saturday to literally do a quarter of what he did in almost four hours. Fito/KC Power Clean uses steam, some light chemicals (or you can say no) and industrial power wash equipment. I was also very impressed by how he cleaned the dirt splatter off the walls, and did an excellent job. My driveway and patio looked brand new! Kevin followed up asking how the service went, and sending me before and after pictures, which was another professional touch. I'd recommend looking at their Youtube channel and watching what these guys are about. They seem to take care of their employees, their customers, and are growing the business, which is nice to see. I could have paid someone else less to use Lowes/HomeDepot pressure wash equipment and chemicals or simple green, and my patio would have looked just a bit better. But considering this is licensed, insured, and the equipment on the truck was professional (for example, they have some motor on it that heats the water to make the steam, and a machine that could wind the hose back up), I felt that there was significant value. I will be using them again for other services and have already recommended them to my parents and my neighbor. I will also be referring them to my HOA to do their pressure washing. Thank you!!

Meet the Coronas! Mr Loper, Mrs Hedger and rose trimmer. I love my Coronas. Mr Loper and I have…read morebeen together for over 20 years. Lately I've been pretty brutal to them, even cutting shrub roots. It was time for a tune up and Hower's had great reviews. His shop is his home. Basically he has a drop box in front of his garage to leave your items in. Then when promised which was next day for me, you pick them out of the box and leave your payment. The sharpening looks good and I intend to enjoy my Coronas now even more!

My kitchen knives get heavy use, and I haven't had them sharpened in a minute…read more The last spot I went to, used to do a. Good job, but in recent months has not. In fact they even damaged one of my blades. I found Howers thru yelp. The process was super easy and the price is reasonable. I dropped off my knives and picked them up a few hours later. They came back super sharp. So happy. Nic is great. Easy to work with and easy to communicate with.