Super professional & efficient staff. This place seems like a well run machine. Customers line up…read moreand the staff simply takes care of each person's needs with their full attention before moving onto the next customer. They don't rush & in being so conscientious everything seems to go smoother & faster in the long run.

Stopped by last minute for a quick notary service and the only staff that day was very…read moreaccommodating. He didn't rush me at all while I was figuring out my documents until I was ready. At the end, I needed a pen to bring with me and he just happily gave me one since they don't sell individual pens. Such a nice guy!

First time at this UPS location. From the moment I walked in, I was instantly greeted by an…read moreemployee. I was there to drop off an Amazon return, and I have to say, this was one of the quickest and most hassle-free experiences I've had. I simply provided, Elijah, the employee helping me , the QR code, and in less than three minutes, I was done. He was quick, friendly and made the whole process super easy. Overall, a great experience. I'll definitely becoming back to this location for future returns.

Great UPS store location! They always get me in and out quickly. The staff are very friendly…read more Elijah I believe has been here since the opening and is very professional.

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I'm writing this review after several negative experiences at this location, but today's…read moreinteraction was concerning enough that I feel it should be formally documented. We visited today at approximately 4:25 PM to drop off three packages. From the moment we arrived, the overall level of professionalism was disappointing. There was a long line, yet employees appeared disengaged, leaning on their hands while assisting customers and moving extremely slowly despite the number of people waiting. When we reached the counter, the representative assisting us was wearing a gray sweater over his USPS clothing and did not have a visible name tag, so unfortunately I was unable to identify him by name. I asked him a simple question regarding a separate package worth over $100 that was dropped off at this exact location on September 9 at approximately 1:30-1:45 PM. Because the self-service option was out of service that day, the package was placed in the designated drop-off area near the service counters. As of today, the tracking number still shows no record of the package being processed or scanned. I asked what could be done to locate it. Instead of showing concern or explaining the appropriate process, the employee's demeanor immediately became defensive. He handed me information for another USPS location on Fern Avenue and simply told me to call them because "they'll find it." I explained that the package was not dropped off there--it was dropped off at this location. After I asked about the missing package, the interaction noticeably changed. One of the packages we were dropping off today was in a reused Amazon box that had a battery-related sticker on it. The employee told us he could not accept it with that sticker, which I completely understood. I removed the sticker and presented the box again. He then refused it because some white residue from the removed sticker remained on the cardboard. There was no barcode or readable battery information left--only residue. I repeatedly tried to comply with every instruction and remove anything he pointed out, but each time there seemed to be another reason the package could not be accepted. His tone became increasingly condescending, including telling me, "Look at me helping you," while I remained polite and told him I was simply following every instruction he was giving me. The interaction felt unnecessarily adversarial, particularly because the change in demeanor happened immediately after I asked about the package that went missing after being dropped off at this location. At the end of the transaction, we selected the neutral rating on the customer feedback screen rather than a negative one. The employee even made a gesture in response to that rating, which made the interaction even more uncomfortable. When I asked for the manager's name, I was given a name that sounded like "Lilo," but no title or additional information was provided, so I cannot confirm whether that person is actually the manager. This is also not the first time we have experienced condescending treatment at this location. My wife is still learning English, and when she has asked questions here in the past, employees have spoken to her in a way that she has found dismissive and condescending. I understand that USPS has packaging and shipping regulations, and I have no issue complying with them. My concern is the lack of professionalism, the way customers are spoken to, the apparent change in treatment after raising a legitimate concern, and most importantly, the fact that a package dropped off at this location on September 9 still has no tracking activity whatsoever. Customers should be able to ask where their missing property went without feeling that doing so will negatively affect the service they receive afterward. I hope management reviews the September 9 missing package, today's approximately 4:25 PM interaction, and the customer service practices at this location. We are simply asking for professional treatment and help locating a package that was entrusted to USPS.

I had been calling but no answer Okay so I came and young…read moreguy was all lone here he stated. I ask for some Avery stickers He didn't seem to know what I talking about But he did say Try Ralph's market I said really Yes they do have some stuff there This annex was empty And did I buy a few cards from for the card section It's under new ownership he said And his coworker didn't show up he was all alone

horrible customer service. the owners are from india and have no idea what proper customer service…read moreis. do not go here. everything is over priced.

Notary services and was fast and cheap. Helped as soon as we entered . Only needed one signature…read morenotarized

Great customer service and never busy when needing to take care of packages and employees are nice!read more

awesome customer service! family owned business, and the owner and daughter are doing a great job!…read moreyou ladies are the best! keep up the great work! prices are very low compared to the usps, never had an issue with lost packages... do you business here you will not regret it!

Great customer service & friendly & bilingual service availability, ! Post office mail box…read moreservice.,!

Everyone there is so helpful and professional. They are good at giving suggestions and help…read morecompare situations. Very nice staff

When is this place not ever busy. It's always busy…read more There's open space parking right in front of store during early morning hours. Other than this, coming to this location can be challenging due long wait lines. Also, not a big fan of the shopping center that this Postal Annex is located in. However, this location is has been the closest to my home for all my mail and package drop off needs. There's the same three staff that usually work at this location (1 male and 2 female). They're proficient, communicative and knowledgeable. They're good. The store has two entrances. Thank goodness. The place is small and can be congested inside when there are too many customers waiting in line. Sometimes, the line will end up extending itself outside the door way. Still not the best area due to delivery driver(s) utilizing same door space to enter and exit. More congestion. Nonetheless, staff make it work. There's been times I've left due to long lines and I end up going elsewhere.

Five stars for kindness and the clerks' honest attempts to communicate with we Americans who…read moresomehow still speak English. They've stayed open a few minutes past close so I could collect several packages on more than one sunny afternoon. They've waived the 50 cents fee for having forgotten my box key one time. They've even tabbed a couple of my package fees for a later date. One star for cost of service and products. $45 for 3 months of a PO box just big enough for regular envelopes and the very smallest of packages. Fair enough and surely worth it at a place where the folks appear to care. Another plus is that they don't begin to charge extra fees on your packages unless you leave them there unclaimed for weeks. But I would try to limit how many packages you receive and do *all* of your shipping elsewhere... That JFK silver coin you bought on eBay that weighs a couple ounces? Yeah, that'll be $1 to pick up. That shirt you bought for your wife? That's $2.25. Anything over a pound? $3.75, pal. You need a manila envelope? $1.50 You want to mail that $11.35 flat rate USPS Priority box here? That will be $20. That $2 certified mail for your manila enveloped documents? That's gonna be $4.50... I guess this is what we have to look forward to with our local US Post Offices as the entire system goes bankrupt and gets privatized. Just don't expect the same level of courtesy.

worst service ever they make you go back-and-forth to grab your mail or with them or with USPS and…read morethey don't give you any answers when you speak to the owner. She says you misunderstood when they're the ones telling you the wrong information. I don't recommend this place at all. I'm very unprofessional. don't trust your documents. Don't trust your mail. Don't trust your packages with this place.

I always go to this postal annex, because I like their customer service. Pedro and Victor were very…read morenice and helpful. I asked in them if I can a buy a box so I can send my package, they were both very helpful . They got everything done quickly and I was very pleased with the service they provided . I highly recommend this one for anyone .

Pankaj and Victor assisted my husband and I in mailing out our packages overseas. You can tell…read morePankaj has a really good relationship with his patrons and you can see that in how he knows people by name and provides speedy, accurate and professional service. The store is a bit small, but offers a wide variety of services to include a notary. There are cute little last minute gifts available all over the shop and cards, too!