Their customer service is a disgrace, and I am done with their filthy store (Timonium, MD) and…read morestoned/inept employees.
I placed a three item order today - 3 distinct types of storage bins. 2 DIFFERENT 57 gal storage bins (different colors and one was supposed to have wheels) and 1 40 gal storage container. Because I am 58 and have arthritis, I placed a delivery order for these. It was also to save me time, as I am incredibly busy right now. The delivery came when I was in the shower. When I went to get it, they gave me two 57 gal containers without wheels, and no 40gal container.
So I call customer service. They said I would have to drive down to store. So I go down there. First, I want to say that store is a dump - filthy and it reeks of cannabis in the back. Broken and returned items are on the shelves for sale. I have to double check everything I buy there. So, I had to load those huge containers into my little car where they barely fit and drive down there. I parked in a "Curb Side Pickup" spot because I could not possibly carry these across the parking lot (which is why I placed a delivery). The customer service counter was unreachable due to many huge carts with huge pieces of drywall, lumber, and other stuff. I don't know if someone was going to build an entire house, and then changed their mind, or the store just leaves returns there to pile up. I was actually concerned I would get injured trying to make my way through that obstacle course to the return desk.
Then when I got there, I find out that they took it upon themselves to cancel the one 57 gal red and black container with wheels. I never got a call, text, email note or nothing to that effect. They just sent me what they felt like - 2 clear and yellow 57 gal bins and no 40 gal bin. When I asked why I was not informed about the cancelled bin, they said "Well, we try and notify the customer when we can, but we can't always". Why? They have my landline number, cell number, home address, and e-mail. I will tell you why - they didn't feel like it and they couldn't give a damn about their customers. And there was no explanation about why I never got the 40 gal storage container and an extra of the 57 gal yellow and clear container.
So the guy tries to process the return, but then has to wait for some woman, who is on the phone. Then I find out I can either leave the 2 bins there and "when he can" he would process the return because the system would not let him process the return because "it was too soon". I do not trust this business anymore. There was no way I would let them have both my money and the bins, so I at 58 years old with arthritis had to carry them out to my car again, and I have to come back tomorrow.
I should have known after the debacle with a dishwasher a couple of years back. I paid for the dishwasher, delivery, and removal. Two guys come and note a tiny bit of oxidation on the valve that supplies water to the dishwasher, and said they cannot install it because of that. But one guy also said, that for $200 cash to him, he could install it after his shift. That was in addition to the money I paid to Home Depot for delivery & installation. I hired a plumber who said the valve was fine and paid him to install the dishwasher. I already swore off buying any appliance or anything that required professional installation at that time.
Now I swear off everything they sell. They take their customers for granted and feel like we owe them our business and our money. I will return one more time with these damn bins, and that will be it.
They can pound sand.