If you're shopping for a Subaru, ask for Kelvin by name and make sure you work with him! He is,…read morewithout a doubt, the most knowledgeable client advisor at Subaru of North Fort Lauderdale. Kelvin is personable, professional, courteous, and genuinely cares about his clients. From the moment I purchased my Subaru, he has continued to stay in contact and make sure all of my needs are taken care of--even long after the sale. That level of customer service is rare and truly appreciated. He even surprised me with a free Subaru cup, which was such a thoughtful touch! It's clear that Kelvin isn't just focused on making a sale--he builds relationships and continues to take care of his customers afterward. If you want someone who knows Subaru inside and out and will treat you like a valued customer, demand to work with Kelvin. Ask for him by name or schedule your appointment specifically with him. You won't regret it!

I will Keep On…read moreshowing what a shady business you are until restitutionn. I bought my vehicle from this dealership having taking my 2017 imperza here. First if they go through service advisors every few weeks the waaranty manager is a complete shady sucmbag ( while is why there charge so often., the sehixr dept is good they fix the vehicle In a timely matter. But the staff is horrendous. I was denied bu my advisor who is Egyptian ( so is my dad all because they help my vehicle hostage for over 2 weeks like I was t gonna pay for the damage on the loaner. Kk unfortunately life happenes and I pay for my error. But the manager is the worst of them all. He is a low life Pos who who need to go back to school and learn a few things. This was my 6th Subar. Thank good the toe truck was a. Awesome Guy not like North Fort Lauderdale. Subaru. Yea u have a nice show room but you staff SUCKS. Except for Freddie he is a pleasure to deal with and he said he woulda accommodated me. I was scammed into a 99moth lease highway robbery

I highly recommend Right Choice Auto Sales in Pompano Beach. Jeff, the owner, is a true expert in…read morethe industry. His pre-owned cars are of premium quality and throughly vetted with his in-house exceptional mechanics. Jeff is honest, ethical and goes above and beyond to exceed customers' expectations. We purchased and sold several high-end vehicles from him (Lexus and Mercedes) and all have been positive experiences after thorough analysis comparing with other dealers. Jeff is the only one we trust in South Florida. He has over 30 years of automobile experience and it clearly shows! Thank you, Jeff! It is not easy to recommend people and businesses these days.... but you definitely do! You deserve a 10-star review! Seriously.

I don't know how this dealership has 4 stars. I've been repairing and fixing and spent the cost of…read morethe car in repairs. Yea, 15k purchase to send 15k to repair. Our mistake to purchase from another state with the assurance that the car was in good drivable condition. This was not the case.

My service advisor Ryan Mulligan, is the best of the best. Very knowledgeable, thorough,…read moreexcellent communicator, efficient, top notch customer service. I watched him juggle so much with ease whilst maintaining a professional demeanor- like a duck on water- calm on top... feet flapping under so fast. He kept me informed and listened to my concerns. Seriously he is the best. My noise issue was fixed on first try and alignment is excellent- car tracks pin straight. So big kudos to my auto tech no 175167!! They had to take my steering column apart. Kind of annoying design flaw on Toyota's part because noise is a known issue so another option would have been nice (like re-packing with silicone) but still better than a total column replacement. Cost of parts was nil, overall book hours are reason for high cost to repair. This is no fault of service department but if you're hearing me Toyota- you can do better!!! Courtesy shuttle staff are incredibly sweet, friendly and professional. The most negative part of my experience was with the car jockeys who take people in. They are so obnoxiously rude. The first day I showed up they were pushy but the second day put me over the edge. Someone seriously needs to talk to this group because they are the first face/impression for the most profitable department in the whole dealership. I worked in service departments for many years and the experience with these jokers was unacceptable. The second day I was the only car at 11 am in the two lane park to drop off. You would think I was blocking the whole area during the morning rush to drop off with how pushy they were. Ryan walked me to the courtesy shuttle area and these guys were yelling at him across the way in front of me, a customer. Not a good look!! They did not listen to what I was trying to communicate to them on my second day drop off. Someone needs to tell these characters that they are a part of the customer service experience. Honestly, if I could just drop off with my service advisor and then have them pull car around it would be a much better experience. I'm not easily intimidated but having two men standing over me while I'm trying to get out of my car and arguing with me with an attitude the second I pulled up really set me over the edge. I'm a very reasonable person and having been on both the auto service side and as a customer I know why they are the way they are but this negative experience makes the jobs of the advisor much harder. The advisor has to mitigate our negative mood coming in on top of explaining expensive diagnostic/repairs to lay people who are probably upset about the cost in this current economy. Seriously someone please talk to the jockeys. Other than the jockeys a great experience. Will update to 5 stars if you fix the jockey issue. If Ryan is not working there I'm not coming back.

Worse experience ever. They give you the car without approval. Two months later they called you and…read moreask you to return the car. All the marketing promotions are fake. They show a car online for an specific price but in person numbers are complete difference. There many more honest dealer out there. Don't make the mistake we did to trust those guys.

David made this the easiest, most stress-free car buying experience I've ever had. I've already…read morerecommended him to my friends and family--that's the highest compliment I can give!

I highly recommend this company. I live in Texas and called and talked to David about purchasing a…read morevehicle in Ft Lauderdale. He talked to me for quite a while and shared a lot of expertise with me. He said he wouldn't charge an exorbitant rate to do an inspection. It was way less than the quote from the other broker I called. The car I desired ended up being wholesaled by the dealer so I didn't end up using his services but wanted to leave a good review because I really appreciate his time and vast knowledge on buying a vehicle.

Bought a low mile 2016 Miata from here and am absolutely in love with it. My salesperson Zach was…read morefriendly and helpful. Everyone I've spoken to here was great. I had a known manufacturing defect occur in my car and the dealership helped me pay for a repair out of warranty which was a great help. The GM Tony has been collaborating with me via text to make sure my problem is getting sorted, and Daniel from the service department has been nice to work with as well. Highly recommend buying from here

Had the best experience yesterday! Brought my car in for service and was informed I had some…read moreissues. After seeing the cost of repair I decided it would be better to put that into a new vehicle. Tyler and Kyle were amazing and was able to get me into a Brand New 2026 Mazda3.

The Best Car-Buying Experience We've Ever Had!…read more We recently purchased a vehicle from Lou Bachrodt Pompano Beach Chevrolet and I can honestly say this was the greatest car-buying experience we've ever had. Our sales consultant, Rory, was absolutely fantastic. He was professional, patient, knowledgeable, and, most importantly, he actually listened to what we were looking for.. Bill in the finance department was also an incredible asset to the dealership. He thoroughly explained every step of the financing process, answered all of our questions, and worked hard to find us the best available rate. Everyone we encountered at the dealership was friendly and welcoming. The quality of their vehicles is excellent, and they have a great variety of quality used cars on the lot. If you don't see exactly what you're looking for, they will more than likely be able to source the right vehicle for you in a timely manner. We are extremely happy with the vehicle we purchased. Even though it's a used vehicle, it looks and feels like a brand-new vehicle! I highly recommend Lou Bachrodt Automotive Group, and I especially recommend Rory. If you're in the market for a vehicle, ask for Rory when you walk through the door -- you will not be disappointed! Thank you to Hugh's team and especially Rory and Bill, for making what could have been a stressful experience such a positive and seemless experience!

The moment the sale was completed, accountability disappeared…read more I spent approximately five and a half hours at Lou Bachrodt Chevrolet Pompano Beach purchasing a used 2026 Volkswagen Atlas. The experience during the sale was initially pleasant, which makes everything that followed even more disappointing. Before leaving the dealership, I specifically pointed out a white substance or heavy residue embedded around the second-row climate-control panel. My salesperson, Jayden Francis, returned the vehicle to detailing for another attempt to clean it. The dealership's detailers could not remove it. I was then told that I might try using an acid or similar product myself. That suggestion alone was astonishing. I had just purchased a 2026 vehicle and was being encouraged to experiment with a harsh chemical because the dealership's own employees could not restore the interior panel. When I got home and properly examined the vehicle, I discovered that the condition was not merely cosmetic. The climate-control buttons were stuck or partially depressed and caused the system to increase and decrease settings without user input. Both rear USB-C ports were completely nonfunctional. The 115-volt outlet was inaccessible because its panel would not properly open. I notified the dealership immediately. My detailed email explained that the condition existed before delivery, was raised before I left, and had already been the subject of an unsuccessful detailing attempt. Rather than receiving a telephone call or substantive written response from an authorized manager, I was told that this was a service-related issue. That is an evasion, not a resolution. Of course a technician may need to diagnose the components. The actual dispute, however, concerns why the dealership delivered a vehicle with a condition it knew existed, who will authorize and pay for the complete correction, whether the contaminated trim will be replaced, and what transportation will be provided while the vehicle is unavailable. Those are sales and management decisions. The closing documents created an additional nightmare. The finance manager offered to place my documents on a USB drive rather than print them. I accepted. The drive displayed 15 filenames, but numerous files were unusable or empty. The dealership later emailed two PDF packets, but those packets included only a limited selection of the documents and did not reproduce most of the USB directory. Among the documents I did not receive in usable form were the final Buyers Guide, Buyer's Order, We Owe form, separately identified arbitration addendum, privacy notice, insurance affidavit, payoff authorization, and other transaction records. The documents that were supplied then raised even more questions. My installment contract requires 77 monthly payments, but the separate $1,200 GAP document says the finance and GAP terms are 72 months. The available papers also show different vehicle and cash-price figures that I cannot completely reconcile without the missing Buyer's Order. There were other issues too. The vehicle had pre-existing bumper scratches. A $250 repaint arrangement was discussed before I left, although I believe the dealership should have covered the entire repair. The vehicle came without floor mats, without a physical owner's manual, and with only one key. I am not claiming that every employee intentionally caused these problems. I am describing the result: a recently purchased vehicle with immediately discovered functional defects, incomplete and unusable transaction records, inconsistent contractual terms, and management personnel who have not provided a complete response. Lou Bachrodt Chevrolet was very efficient when it wanted my signature. It has been remarkably inefficient when asked to stand behind the vehicle and explain the paperwork. I strongly recommend that prospective buyers independently inspect every feature before signing, demand printed copies of every document, compare the term of every optional product against the financing term, and refuse to leave until every promise is written into the Buyer's Order or We Owe form. Based on my experience, I would not purchase another vehicle from this dealership.

I booked this place through Repair Pal com…read more The service was very good. They explain everything that needs to be done to the car. I needed a valve cover gasket replaced, however they inspected the car and made some other repair suggestions as well. They have a very comfortable waiting area with a tv, snacks and coffee.

My favorite auto place! I would not trust any other mechanic place again! M&M is a clean, honest…read moreand dependable auto shop! I can always count on their services! They explain everything in detail and make sure to not rip me off for my money. I can honestly say they are amazing at what they do!

Hi there, First time…read morevisiting and the shop looks great so far. I've only been here about 15 minutes, but I wanted to share a couple quick observations that might improve the waiting area experience. One suggestion would be to consider replacing the cloth waiting chairs with plastic, pleather, or leather seating. Cloth can sometimes trap dust or mites and is harder to sanitize regularly compared to wipeable surfaces. Another idea might be adding a couple of massage chairs (even just 2-3). It would allow customers to relax while they wait and could really enhance the experience. Lastly, it might help to have guest Wi-Fi available without needing to ask for a password. Sometimes customers prefer not to interrupt staff while they're busy, especially during peak times. Everything else looks great so far, and I'm looking forward to the service. Just thought I'd share these observations as a first-time customer. Thanks!

I have come here so many times over the years and the staff was always really helpful and kind. as…read morethey were yesterday, BUT! I was told yesterday that I needed two new tires on the passenger side that they were basically bald. Each tire would have been around $120. Which I would need an alignment, granted I did need one anyway. They also wanted to charge me for mounting, (which I get all places do things differently) that charge would've been about $430. The mechanic stated that I needed to change my brake fluid, I already did that the last time I was there. Xavier fixed the mistake since apparently that was supposed to be for another car. But I was still baffled that they said my tires were bad... I told them I would pass. I took my car to another place this morning... MY TIRES ARE NO WHERE NEAR BALD AND THERE IS STILL THREADING! My tires are in better condition than the used tires I saw around the shop! I don't know if the mechanic screwed up and put someone else's information on my account. I don't think I'll be going back. They almost costed me 1000 for things I didn't need.