1. Lipton Toyota

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Ft. Lauderdale, FL

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Lipton Toyota

2.1 (338 reviews)
Open • 8:30 am - 10:00 pm

Lipton Toyota Photos

Recommended Reviews - Lipton Toyota

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William L.

What i ask, didn't look like it was check. Clearly it is below the line. Coolant shouldn't be this low.

Where all of the problems started from. Nice guy but clearly inexperienced and lacks the knowledge and communication skills.

I want to share my experience so others can make an informed decision before bringing their vehicle here. This dealership is independently owned and, unfortunately, does not uphold the level of customer service or professionalism typically associated with the Toyota brand. I initially brought my car in for a diagnostic, paying a $185 fee with the understanding--clearly stated by the service representative--that this fee would be applied toward the repair if I chose to move forward. I agreed. I was told the diagnostic would be completed the same day, but I received no update or communication. I had to call myself, only to be told the service department was already closed and no information was available. Since they are closed on Sundays, I had to wait until Monday to get any update--again, only after reaching out myself. After finally receiving the diagnostic results, I approved the repair. I was told parts needed to be ordered and that I could pick up my car and return once they arrived. Once again, I received no communication when the parts came in--I had to call, only to learn they had been sitting there for three days. I dropped my car off for repair, and after two days with no update, I contacted the dealership yet again. I was then told my service advisor had been off since the day I dropped off the vehicle, and there were no notes or updates in the system for anyone else to assist me. I was told to wait until he returned. When I finally spoke with him, I was informed--after all this time and inconvenience--that they could not complete the repair due to my car having a body kit. This was extremely frustrating, as the dealership had already seen my vehicle in person during the diagnostic and I had disclosed all modifications upfront. To make matters worse, I was also told they had ordered the wrong parts. Given the circumstances, I requested a refund, especially since the diagnostic fee was only agreed upon because it would be applied to the repair. However, the service manager, Andrew, stated that while they would refund the parts "as a courtesy," they would not refund the $185 diagnostic fee--despite their inability to complete the repair and the significant lack of communication and service throughout the process. Because they refused to complete the repair, I now have to take my vehicle elsewhere and pay for another diagnostic, as most shops will not rely on a previous one. Overall, this experience was extremely disappointing--marked by poor communication, lack of accountability, disorganization, and failure to honor what was initially agreed upon. I strongly recommend saving your time, money, and frustration by going elsewhere. UPDATE: I finally received a useless reply to my negative Google review from this company asking that I reach out to them. The reply leaves no name or number as to who to contact. I call Lipton Toyota directly to see who I need to speak with. The representative is clueless and puts me on hold to see who I would need to speak with as a disgruntled customer. Lol again another identifier showing the lack of knowledge from this staff. A simple 3-second google search provided me with the name of the young lady in charge of internet reviews (marketing). The rep finally comes back on the phone to advise that Jwan (internet director) is not at her desk and will call me back. I have yet to receive a call from Nelson Lopes (operations director of the service center) nor a follow-up call from Andy Gutierrez (service manager) who needs to be immediately removed from his position as he is a pathetic representative of the Toyota brand. I will continue to vocalize the mistreatment and unjust I have endured from this company until I receive my money I paid based in false pretenses.

My new car
Yamilet F.

So first off, if a place has bad reviews. Do NOT take it off the list. I came here after doing shopping at other places, just trying to find MY car. And I had gotten the best service I've ever had in any dealership. Thanks to Anthony (Tony) and Carlos. I came in ready with my questions and they were so patient with me. Not many people are patient these days . I feel very lucky to have gotten service from them. Now I'm the happy owner of my 2025 Toyota Camry SE. Her name is Yuni. Thanks Lipton for hiring great people.

Camry XSE 2025

Bought a New Camry XSE 2025 and it all went very smoothly! No nagging , pestering . Just great customer service

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3 months ago

horrible is in understatement.. avoid this place at all cost !! they do nkt car about you as a customer or your vehicle !!

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6 years ago

Business owner information

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Jan L.

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Ask the Community - Lipton Toyota

Review Highlights - Lipton Toyota

“In addition, I meet an older Andrew there who was exceptionally pleasant and has worked there 15 years.”

Mentioned in 5 reviews

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I was looking for a vehicle and we were shopping around but found no satisfaction, I have heard of…read moreM&J before on the radio for something now, they came in my thought so we took a drive to them, being the person I am it took me several visits, but still not finding the vehicle I was looking for, but let me go back just a bit on my first visit. We were greeted by Mr. Dex who was very welcoming and explained a lot of the process right off the bat. He was open and honest, and he gave me his time but one of the things that struck me with him was he said, even if you don't buy a vehicle from me I still want you to be able to have some knowledge of car buying process and that's rare in the auto industry everybody just wants to get over on you. I ended up getting a custom order which he explained. He took his time to reach out to me and explain the different options. I went in and sat down with Mikey to do my custom order of my vehicle. Everything was explained, I found the vehicle that I loved and purchased, I just want to say I am happy. They both assisted me, They were very professional & knowledgeable. This is a family business. There is still upstanding car dealerships and this is no doubt 1 of them "a diamond" among let's just say sour lemons. You won't know until you try so pay them a visit if you're looking for yourself or someone you care about they will care for you.

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Just bought my car with Lopes!! Thank you so much for helping me get my first car…read more The process was easy and very transparent. Clean environment and communication was great. Would definitely recommend it.

Hot garbage and rude…read more Poor service started at FLL with a wait of nearly an hour for a shuttle. The shuttle driver lacked any form of customer service barely making eye contact and the vehicle was dirty and just smelled old. Then we get to the location and there is a huge line. Every 15 minutes or so someone is getting mad and walking away. I had no delusion that we would have any happy service once we made it to the front of the line but for whatever reason we stayed. We rented an SUV because we needed the leg room (5'10 & 6'4) and would have long items to move around. So it was laughable when we are offered a hatchback! It reminded me of an episode of Simpsons. There's no way we were gonna limbo in and out of that car. Funny thing is a European group ahead of us wanted a hatchback but were told SUV's were the only vehicle on site? When I talked with them they told me they were being upsold this vehicle?? We go check out the SUV and I can smell funny grass as soon as I open the door. I'm in a mask and that smell is coming at me loud and clear but worker is just looking at me funny. I side eye them as I scan over the car. I notice small food pieces, minor dents and it didn't even have a full tank of gas? I was done and cancelled! At this point, NOW, they want to check for other vehicles? No thank you - cancel! Like the many that were there before me I got mad. But I'm the calmest person at all times especial when I tell you mi abuela hacia magia. Y tu abuela? I have no idea why didn't I read the space when I first noticed so many people walking away angry over an hour before. Nothing about this experience made me think that there would not be further issues. Customer service does not seem to be a priority.

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You know, when you walk into a Subaru dealership, and there are 0 customers, you know, you're in…read morethe wrong place. This is that place. Even if you make the mistake of trying to make a deal, the pieces of shit in charge of the finance department will make sure that they don't make a deal. It seems like these a$$***es are allergic to money, but are not allergic to being f*****g c**ts. It has been over a year and a 1/2 since I tried to make a deal with this place but I just recently was reminded of how pissed off the c**ts at this place acted that I needed to make a f****g Yelp review. DO NOT BUY ANYTHING FROM THIS F*****G PLACE!!!!!!!!

Lipton Toyota - car_dealers - Updated October 2026

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