My service advisor Ryan Mulligan, is the best of the best. Very knowledgeable, thorough, excellent communicator, efficient, top notch customer service. I watched him juggle so much with ease whilst maintaining a professional demeanor- like a duck on water- calm on top... feet flapping under so fast. He kept me informed and listened to my concerns. Seriously he is the best. My noise issue was fixed on first try and alignment is excellent- car tracks pin straight. So big kudos to my auto tech no 175167!! They had to take my steering column apart. Kind of annoying design flaw on Toyota's part because noise is a known issue so another option would have been nice (like re-packing with silicone) but still better than a total column replacement. Cost of parts was nil, overall book hours are reason for high cost to repair. This is no fault of service department but if you're hearing me Toyota- you can do better!!! Courtesy shuttle staff are incredibly sweet, friendly and professional. The most negative part of my experience was with the car jockeys who take people in. They are so obnoxiously rude. The first day I showed up they were pushy but the second day put me over the edge. Someone seriously needs to talk to this group because they are the first face/impression for the most profitable department in the whole dealership. I worked in service departments for many years and the experience with these jokers was unacceptable. The second day I was the only car at 11 am in the two lane park to drop off. You would think I was blocking the whole area during the morning rush to drop off with how pushy they were. Ryan walked me to the courtesy shuttle area and these guys were yelling at him across the way in front of me, a customer. Not a good look!! They did not listen to what I was trying to communicate to them on my second day drop off. Someone needs to tell these characters that they are a part of the customer service experience. Honestly, if I could just drop off with my service advisor and then have them pull car around it would be a much better experience. I'm not easily intimidated but having two men standing over me while I'm trying to get out of my car and arguing with me with an attitude the second I pulled up really set me over the edge. I'm a very reasonable person and having been on both the auto service side and as a customer I know why they are the way they are but this negative experience makes the jobs of the advisor much harder. The advisor has to mitigate our negative mood coming in on top of explaining expensive diagnostic/repairs to lay people who are probably upset about the cost in this current economy. Seriously someone please talk to the jockeys. Other than the jockeys a great experience. Will update to 5 stars if you fix the jockey issue. If Ryan is not working there I'm not coming back. read more

Service techs are utterly and completely incompetent, I've had to come back twice for them to fix a problem they created!! The second time was SPECIFICALLY to fix the rear camera they disconnected. I even paid 150 dollars to have my oil and tires rotated EARLY, so as not to waste the effort. I get into my car, the freaking camera is still disconnected! The car even tells you it's disconnected VERBALLY!! As if that's not bad enough, I just left the dealership, and now NEITHER the front nor rear camera are working!! So now i'm going to have to wake up at 0 dark thirty on the o ly day I get to sleep in to take my car to the folks who installed my cameras, so they can fix the connections that Lipton screwed up and I'm going to have to pay for that too. I will never step foot in Lipton again, nor would I recommend anyone else to either! Their utter disrespect of your time is a disgrace!! read more

I want to share my experience so others can make an informed decision before bringing their vehicle here. This dealership is independently owned and, unfortunately, does not uphold the level of customer service or professionalism typically associated with the Toyota brand. I initially brought my car in for a diagnostic, paying a $185 fee with the understanding--clearly stated by the service representative--that this fee would be applied toward the repair if I chose to move forward. I agreed. I was told the diagnostic would be completed the same day, but I received no update or communication. I had to call myself, only to be told the service department was already closed and no information was available. Since they are closed on Sundays, I had to wait until Monday to get any update--again, only after reaching out myself. After finally receiving the diagnostic results, I approved the repair. I was told parts needed to be ordered and that I could pick up my car and return once they arrived. Once again, I received no communication when the parts came in--I had to call, only to learn they had been sitting there for three days. I dropped my car off for repair, and after two days with no update, I contacted the dealership yet again. I was then told my service advisor had been off since the day I dropped off the vehicle, and there were no notes or updates in the system for anyone else to assist me. I was told to wait until he returned. When I finally spoke with him, I was informed--after all this time and inconvenience--that they could not complete the repair due to my car having a body kit. This was extremely frustrating, as the dealership had already seen my vehicle in person during the diagnostic and I had disclosed all modifications upfront. To make matters worse, I was also told they had ordered the wrong parts. Given the circumstances, I requested a refund, especially since the diagnostic fee was only agreed upon because it would be applied to the repair. However, the service manager, Andrew, stated that while they would refund the parts "as a courtesy," they would not refund the $185 diagnostic fee--despite their inability to complete the repair and the significant lack of communication and service throughout the process. Because they refused to complete the repair, I now have to take my vehicle elsewhere and pay for another diagnostic, as most shops will not rely on a previous one. Overall, this experience was extremely disappointing--marked by poor communication, lack of accountability, disorganization, and failure to honor what was initially agreed upon. I strongly recommend saving your time, money, and frustration by going elsewhere. UPDATE: I finally received a useless reply to my negative Google review from this company asking that I reach out to them. The reply leaves no name or number as to who to contact. I call Lipton Toyota directly to see who I need to speak with. The representative is clueless and puts me on hold to see who I would need to speak with as a disgruntled customer. Lol again another identifier showing the lack of knowledge from this staff. A simple 3-second google search provided me with the name of the young lady in charge of internet reviews (marketing). The rep finally comes back on the phone to advise that Jwan (internet director) is not at her desk and will call me back. I have yet to receive a call from Nelson Lopes (operations director of the service center) nor a follow-up call from Andy Gutierrez (service manager) who needs to be immediately removed from his position as he is a pathetic representative of the Toyota brand. I will continue to vocalize the mistreatment and unjust I have endured from this company until I receive my money I paid based in false pretenses. read more

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Was prepared to buy a car that day (and did) but they came with some crazy numbers and a whole lot of wasting my time. Went to Weston and bought a vehicle in 1 1/2-2 hours meanwhile these jokers are up 3+ hours of my time with nonsense. Glad they didn't get my business because I don't deal well with nonsense. A complete waste of time. Nonsense fee on top of nonsense fee. Not today satan. read more

So first off, if a place has bad reviews. Do NOT take it off the list. I came here after doing shopping at other places, just trying to find MY car. And I had gotten the best service I've ever had in any dealership. Thanks to Anthony (Tony) and Carlos. I came in ready with my questions and they were so patient with me. Not many people are patient these days . I feel very lucky to have gotten service from them. Now I'm the happy owner of my 2025 Toyota Camry SE. Her name is Yuni. Thanks Lipton for hiring great people. read more

Lipton Toyota - My new car - Car Dealers Near Me - Ft. Lauderdale, Florida

Was interested in a pre-owned Toyota advertised with a special 'unlock instant price' of $14,300 Scheduled an appointment to test drive and when I asked for final price it was $22,000. These clowns added a $1,800 cleaning and reconditioning fee along with several other junk fees. Don't fall for deceptive marketing gimmicks, places like carmax at least give true offers. read more

This dealership has the worst customer service I've ever seen with flat out jerk employees. They transfer you to someone's voicemail instead of letting you talk to a real person. And if you leave a voicemail they never respond. They are incompetent jerks who are poorly trained. read more

I thought I was meeting Jorge as agreed but when I got there Wisler was going to deal with me. By the way I am pretty sure Jorge lied about not knowing when a $500 holiday money promotion ended. I found it online and Wisler agreed that 5th Jan was the correct date. They can't or won't tell you the answers to basic questions. Like what does their $1500 PDI inspection include as it should only be about $200 to $600 at most unless it has extra services attached. They can't tell you a breakdown of all their own added fees until you are picking the car up and they take you to finance. Wisler said he is only a salesman and doesn't know about their added fees. What? Surely this is basic information everyone asks for. Wisler apparently didn't know about the discount email on the Camry I was looking at and begrudgingly said they would have to honor the $3000 discount like they were doing me a favor! They didn't know all the differences in models that I have researched now too.as any technical details were avoided. Basically they want you to walk in and test drive and then buy without asking too many questions. I won't be dealing with them anymore. read more

I should read the reviews before go there Same like the other reviews this is the crooks .. the advertisement said .. Due at the signing $3xxx but they try to add tag +1st payment +1000( dealer fee) = 5xxxx Be careful when you go there read more

Be cautious when shopping here. They do not honor their advertised online prices. I showed them the listed price from CarGurus--clear proof--but they refused to match it or even get close. Instead, they made us wait around under the impression they were "working on it," only to come back with a higher price. They even tried to pivot and sell me a completely different car. That stopped only when I stood firm on the specific vehicle I came for. One of the sales reps then claimed the online price didn't include fees. We understood that--fees are expected (even if they're excessive)--but our request was simple: honor the advertised base price. This felt like a classic bait-and-switch. I wouldn't trust the pricing you see online from this dealership. Be careful and shop around read more

Bought a New Camry XSE 2025 and it all went very smoothly! No nagging , pestering . Just great customer service read more

Lipton Toyota - Camry XSE 2025 - Car Dealers Near Me - Ft. Lauderdale, Florida

Unacceptable, Bait-and-Switch Tactics - Sold the Car While I Was Negotiating! My experience with Lipton Toyota was a complete waste of time and profoundly disappointing. I was actively negotiating the purchase of a 2018 Toyota Rav4 XLE on Tuesday, Oct. 21, 2025. I had a written offer on the table, but had to leave without finalizing due to an appointment. I asked my salesperson, Jose Suarez, if he could give me until Friday, the 24th, to finalize negotiations. He agreed and gave me his business card. Despite clear interest, the dealership sold the car out from under me without so much as a phone call or email warning. I only found out when I was called by a female staff member who wanted to know about my experience at the dealership, and what it would take for them to gain my business. Five minutes later, a different female staff member called me and informed me the Rav4 was sold within 2 days! No communication from my salesperson, Jose Suarez. Instead of maintaining professional communication, he completely ghosted me and, without any notification whatsoever, sold the vehicle to another party. This is not just poor customer service--it's unprofessional and unethical business practice. The lack of respect for a serious buyer's time is stunning. If you are looking for a dealership that values transparency and honesty, do not go here. They demonstrated they are only interested in a quick sale, regardless of how they treat potential customers. read more

I left a $1,000 deposit with this dealership while considering the purchase of a vehicle. I ultimately decided not to move forward, and there was no signed agreement or finalized sale. Despite repeated requests for my refund, the dealership has refused to return my deposit. I called multiple times, spoke with several people (including finance managers), and was met with rude, dismissive behavior. One finance manager was outright unprofessional. I was told I would receive an email confirming the refund -- that never happened. The charge still went through on my bank account, and now my calls are being ignored. They also falsely insisted I needed to come in person to get my money back, even though Florida law does not require that -- in fact, that may violate consumer protection laws. I have now filed official complaints with both FDACS (Florida Department of Agriculture and Consumer Services) and the Better Business Bureau. Be very cautious dealing with this dealership. If this is how they handle a simple deposit, I can only imagine how they treat people after a sale. I'm sharing this publicly to help others avoid the same experience. read more

terrible place. DO NOT GO HERE. it will take 2 hours for an oil change and 30 mins to fill up air in your tire. terrible. The next day... we get a weird sound coming from the tire, turns out they didn't tighten one of the wheel all the way. will never go back. read more

I never write reviews but I can tell why this place has so many bad ones. Management needs to work on their professionalism and be less rude and condescending to their clients. They had me there for hours under the impression I would get the price we negotiated but instead was met with rudeness and aggressive tones when I asked for the appraisal copy to come in the next day because it was getting late. They wanted me to leave a deposit on a car even though it is impossible to sell a car overnight when the dealership is closed and I was going to come back in first thing the next morning. They were also extremely rude over text and not willing to work with me at all on the phone. Unless management changes, don't waste your time coming here. read more

Purchasing my car from LIPTON Toyota was a fantastic experience! We purchased a 2024 Toyota Highlander and we had an amazing experience at this dealership Mr SHAHEED KHAN made this process a breeze he went above and beyond for us he was very knowledgeable listened to our needs and non-negotiable wants and provided us with his expert recommendations This place is the perfect place to buy a brand new car absolutely amazing customer service during my visit here Shaheed went the extra mile to prove to me that he was truly interested in my vehicle and that I had a positive experience at Lipton Toyota which will always keep me coming back Thanks so much Mr SHAHEED KHAN and team read more

Lipton Toyota - Car Dealers Near Me - Ft. Lauderdale, Florida

Place is horrible , especially the worker in used department named Shawn , literally tells me in other words if u don't buy the car that he would put me in a list on there computer stating that I'm not actually there to buy cars ?? Just because I didn't want to buy the car on the spot , just go to Al Hendrickson Toyota or better yet Hollywood if Toyota , if I can give this place 0 stars I would , never ever recommending this place to anyone read more

Talk about bait-and-switch. Lipton Toyota should be ashamed of its "manager". Today, he didn't listen to the saleswoman about HER CUSTOMER. He didn't listen to me, THE CUSTOMER. First, after I got quotes from Kelly Blue Book and Carvana (quotes were within $150, after supplying detailed photos), a saleswoman from Lipton Toyota calls me and says she'll give me higher than the KBB on a trade-in for a new car, and she has in stock two cars in the exact model we were discussing. I get there. The two "exact" were actually used and several years old and then she tells me they have an "exact new one" coming in less than 30 days. Frankly, it was the exact one I wanted. I said I'm good waiting. Then "the manager" comes out to finalize the deal and the paperwork, and bam! Now, $5k+ less for my trade in and $9k more for the "exact"... because it wasn't! Then the manager tried to explain that he "didn't know the details of the deal previously discussed"! No, he's incompetent and disrespects women because he didn't listen to the saleswoman nor her customer, and thought he could talk his way into taking advantage of the situation. There are other Toyota dealers. read more

If you're in the market for a car contact Celso! He's a no pressure sales guy we've known now for several years. We have a 2019 Tacoma, and he's been awesome from purchase to date. Greets us at every visit with no pressure to sell. I do intend on buying a new/used car and he's my guy. read more

My experience with these people have been hell. Do not go to this dealership or any Toyota dealer. My finance guy Dwight was trash!!! I told him I was a single mom and explained my situation. I had got into a car accident today and it was my bday an needed a new car for me and my kid. I was almost done paying off my old car and My credit was at 720! He told me my insurance wouldn't be high and he would give me time to get personal insurance but would give me temporary insurance for a month and let me drive off the lot. A MONTH LATER I get a letter in the mail saying Toyota denied coverage for my vehicle and my license will be suspended. So now I'm paying 250 to get my license reinstated plus 5 something for insurance and another 6 something for my car note. He also convinced me to get a Toyota credit card to help with the auto loan said it would help my credit even more. Another 77 a month ...Well that's a lie because they purposely wait a week or 2 to take the payment then when it's not there add late fees and now they have added it to my credit as a late payment when I have had the money in my account each time! My credit has dropped and these people do not care about what you're going through. They will lie straight to your face. RUN DONT WALK AWAY FROM THEM ! read more

BUYER BEWARE Horrible experience! Bought a pre-owned 2023 Toyota Tacoma. The salesmen, Frantz Dabel, tried charging over $1000 for a "reconciliation charge" which was a charge for cleaning the vehicle, amongst many other erroneous charges/fees he tried to add to the purchase price. Also withheld the car only came with one key. Once I purchased the truck told me a would have to purchase a second key for $400. After the sale Frantz never returned a call or showed any interest in attempting to help me get a second key. Two weeks later he cold called me asking me if I would like to come in a test drive the vehicle I had bought two weeks earlier. Informed him he sold me the car already and I wanted my second key. He hung up. read more

If I could lower my review to zero stars I WOULD!!! I FINALLY RECEIVED MY LEASE CONTRACT. THERE IS A $4900 DISCREPANCY!!! THEY BOUGHT MY 2020 Tacoma for $29,500. RICH G. The finance guy says they only gave me $25,000. Robert who gave me the offer is missing in action!! Robert offered me $29,000. I said No....he came up to $29,500....I agreed....initialed or sign....that paper is not in my folder. Not sure if it is Rich....or Robert....or if they are in it together.....but my $4900 is missing!!! read more

The worst possible service center in Florida. Had an appointment and he took my car in. Told me an hour so I wanted and come to find out the car was still parked in the same spot for an hour. All I was getting done was sensor recalibration. Afterwords they told me they couldn't get the sensors to recalibrate and wanted to charge me 900 for new sensors. They still charged for the attempt... best to just go to a local shop to get any service. You will just overpay and get less than average communication at this Toyota. I guess my upgrade wont be at this place... smh you just missed out on 80k because my SUV if paid off and I was in the market. read more

I went to Lipton Toyota in Fort Lauderdale to lease a 2023 Toyota Corolla Cross. I was told they had 3 in stock. I was greeted by one guy who then got a sales manager. This guy wasn't interested in leasing a vehicle and busting out with $8k down? Really Lipton? You just lost a sale. They need to train some of the sales managers on customer etiquette and politeness. I won't be going to this dealership ever again, nor will I recommend it either. read more

Always had a distaste for people who leave negative reviews but after coming here I totally understand why. I won't name names, but I was shopping for a small GR86 for my Wife to commute to work in and out of the city with no hassle. The salesman tried selling us a base model GR86 ($28,000USD online) for $42,000USD after lying to us that it was a special/premium edition. They sent the cheesy manager wearing mismatched designer clothes (lol) to explain to us that he can install aftermarket leather seats to make it a 'premium-like' model despite still being a base for double the price after explaining to us 'we don't do mark-ups.' I asked him how this $28,000 car is now worth $42,000 and why I shouldn't just go to Tesla right now and this cheesy frog says "because its not a toyota." They even tried to steal her camry by undervaluing it for $300 (yes, $300) and adding an almost 100% markup onto the new car. Don't even get me started on the $250/tire nitrogen BS. Needless to say, I bought myself a nice Model 3 Performance Refresh for that price + federal tax credit and I couldn't be more happier. You can order a nice Tesla from your phone with *no salesman* trying to scam you if you're young and everyone pays the same price. Do not come here, they're liars and frauds and will try to screw you as hard they can. The best products sell themselves and don't need salesmen, Lipton Toyota does not have either the products you want nor the people to help you. AVOID. I must say--however-- their service department is wonderful, the mechanics who worked on my wife's camry we had before we moved here were very knowledgeable and even reccomended us third party mechanics who could take care of smaller things for less money. If you own a toyota already, their service center is worthwhile but do not under any circumstances buy anything from these people they're downright awful ghouls who will smile at you while trying to steal from a young couple they think are naive. GET A TESLA, BUY AMERICAN, SAVE YOURSELF THE HEADACHE. read more

This absolutely the worst dealership to buy from. Avoid entirely. They pressure you, lie to you and make you put a deposit before even showing the numbers. Then they call you retarded for asking questions about financing options and pricing. Gerri or Jerry the so called internet manager is the rudest person I've ever dealt with. Avoid this place entirely, they will try to scam and rob you blind. Este lugar no considera a los clientes. Les meten el pie, los insultan y te cobran mas de lo que vale el carro. No compres aqui y Jerry la manager es la peor. VIN: JTDBCMFE4RJ031897 Stock number: N031897 read more

No recomiendo a nadie q valla oki , son unos mentirosoa dicen una cosa y después cuando te llega el contrato es otra cosa . no valla nadie ahi son unos estafadores. read more

The service department is run by idiots and the "mechanics" seem to be a bunch of young kids. They could not fix a simple issue with my radio during my entire warranty period. I can't imagine going back for anything more serious. Stay away from this place. It's a joke. I gave the one star to a friendly salesperson whom I bought my truck from. It was the only bright spot. read more

They are scam be careful scam scam scam I trade my inn and they were suppose to give me back 15800 and a set of key they said they were gonna send it home but only received 15000 and 5 months later still no key be careful with them they lie alot read more

I am writing this on behalf of my son who went tonight to Lipton Toyota to get a new Camry. He arrived there @6:30 this evening and was switching the license plate at 7:10. He was back home before 8:30. He said the salesman.....Franz Dabel, revolutionized the car buying experience. Not sure if its due to Covid or some phone prep but he said he dealt with Franz only. No finance guy, no one else. His new payment is $46.00 cheaper per month and his insurance went down $34.00 per month. He was courteous, prompt, attentive, knowledgeable and attentive. My son said he changed the whole car buying experience. It was "easy peasy" (his words)...no b.s. Anyway when its time to turn my camry in next year I will be going to see Franz read more

I went here on a Saturday morning. Big mistake. It was my 1st time there. It was utter chaos. No direction, mega lines, no one knew where to go. No organization. no leadership/supervisor to direct all those waiting online. People getting ahead of others that were waiting, some with appointments some without, not knowing which of several line to get on, afraid of losing your spot. It was awful. I have not gone back ever since. I have been meaning to go again on a weekday morning to see how it will be then. Going to give it one more try, to be continued. I must say that when I finally got to representative in the mist of all the commotion. The rep was professional but seems to be a little stress with the circus going on around him. Finally my Toyota did get serviced. read more

On October 20, after a physical appraisal of my vehicle at Lipton, I was offered $8,000 for my truck to sell it to the dealership. I realize offers can change over time so 12 days later I decided to accept and messaged the dealership used car dept to see if the offer was still good. I was told yes and to come in. I got everything ready, arranged for a ride to meet me there, and went to Lipton. They started paperwork, took the plates off the car, then walked into the office to tell me that the market had changed and that the truck was valued at $5,250. I showed them the text, and voiced my displeasure that I was lied to, my time was wasted, and the time of my daughter was wasted coming to pick me up. I was totally duped and needless to say, I would not sell them my truck at any price, or do business with them again. read more

I visited Lipton Toyota this morning for an oil change on my Toyota 4Runner. I presented a coupon for an oil change discount to the service agent, Mr. Alesk, who refused to accept it by claiming it was not valid. I then showed him another coupon from a competitor and asked if he could match the price. His answer was "NO" followed by "you can take your coupon to the other dealership if you are not happy with our prices". Wow...is this the new Lipton Toyota customer service formula?! I then asked if they still offered the complimentary car wash and Mr. Alesk said "Yes". I asked him if he could have my vehicle washed after the oil change was completed and he acknowledged. When I came to pickup my vehicle it had not been washed as agreed and I paid the full price for the oil change. I have been using Lipton Toyota to service my vehicle for almost 8 years. Unfortunately, this will be the last time I visit this place because of the lousy customer service they now offer. I will take Mr. Alesk's advice and take my business elsewhere from now on. read more

I have been getting my Toyotas serviced at Lipton Toyota for over four years because of Robert Velez, one of their best service advisors! He is an asset to their dealership! I tried to lease both my 2014 Camry SE and 2016 Corolla S from them, as they are the closest to where I live, but for some reason, Autonation Toyota has offered me a lower price on the exact same car, option for option, on their first proposal. My lease is up in one year and I'm sure I will give Lipton another opportunity to earn my business, as the staff is friendly. However, when you do come in for service, they have sales associates waiting by the service advisors in an attempt to try and interest service customers into a new car. It's a great idea, as I always believed the service department was an untapped source for potential sales, but they need to offer a smoother transition when one comes in for service to plant the seed for a sale. read more

I purchased a used vehicle from this dealership in April of 2022 and it was an extremely disappointing experience. I have been filled with false information from the sales people and the manager. Also, my "CERTIFIED PREOWNED" vehicle broke down within 3 days of my purchase. The battery died. We all know that batteries can be checked with a machine that will tell you the condition of the battery, but somehow this passed their certified preowned inspection. I had to fight to get this battery replaced by them. In addition, this vehicle was sold to me under the pretense of having Apple Carplay, which it did not. However, there was a software upgrade that was available in order to make it work. On Toyota's website, it said that it can be offered as a free service or a small fee which is dependent on the dealerships discretion. Needless to say, this dealership wouldn't even try to make things right. They just stopped responding to my calls. Stopped calling me back regarding any of my issues and just left me on the back burner. However, they knew how to call me every other to see if I was still interested in purchasing their car. I would strongly recommend a different dealership to purchase a Toyota! I will add Deerfield Beach Toyota that did not sell me this car offered this Apple Carplay software upgrade free of charge without even telling them about my terrible experience. That is where I will be going in the future. read more

Took car in for nail in tire and 10K mile service. Car was returned promptly with an "All Clear, 10K mile service completed and no nail in tire" written report. After questioning and pressing the issue, "no nail in tire" changed to "tire can't be fixed, need to buy a new tire." Also, if 10K mile service that includes tire rotation was completed, why is the tire with the screw in it, still in the same location that it was in before car was serviced? No reply... read more

Lipton Toyota - Picture taken AFTER service completed & given "No Nail in Tire" report. Seriously??!! A nail AND a screw are in the tire! - Car Dealers Near Me - Ft. Lauderdale, Florida

I am writing this as I feel it is important for everyone to know the kind of employees Lipton Toyota has in the hopes that no one else ever falls for the lies and deceit spewed by them, specifically Jorge Lazaro Inerarity. The short version is that every word that employee told me was a complete lie and I ended up wasting my money and time based on these lies. The detailed version is that I contacted Lipton Toyota to inquire about a particular VIN I saw they would soon be receiving. Unfortunately for me that day, Lazaro answered my call. I explained to him that I wanted to speak with someone from new car sales regarding a particular VIN. He told me that he was the sales person I would need to speak with, then looked up the VIN and told me the vehicle would be arriving within 7 to 10 days. I told him my lease was ending at the end of the month and that I needed to get into a new lease so that would work out great. He went on to advise me that, given that the year was ending in a few days, this was the time to get the best deals because the dealership would be looking to close out their numbers and end the year on a high note with the extra sale. He stated that even though the vehicle would not arrive for 7-10 days, I could go get my trade-in appraised and we could get all the paperwork started and I could leave a deposit to ensure I secured that VIN. I told him I would be in the next day and he gave me his cell number and told me he would be there all day. That same day, I took my current vehicle to get detailed ($100) so that I could maximize the value of trade in when I saw him. The next morning I texted Lazaro and told him I would be up there around 3pm or so and I wanted to be certain he would be there as Lipton Toyota was an hour's drive from my house. He personally called me back and said no problem, he would be there all day. Upon arriving at Lipton Toyota, I asked the receptionist for Lazaro. No one ever came. Finally another sales person approached me and stated he would help me. Wanting to stay loyal, I said, I am not comfortable with this as I do not want to step on anyone's toes. I started with Lazaro, I would deal with Lazaro. The sales person Arie (who was pleasant, but unfortunate to get thrown into this mess) then called Lazaro in front of me and assured me it was fine that he helped me. Arie then informed me that Lazaro wasn't even a sales person, he was just a coordinator who handles the scheduling. So why did Lazaro lie to me about his position? Or is Arie lying? One of the two is, but I continue on. I then come to find out, that the VIN I had driven up to deal on would not even be in for another 2-3 months! That does me no good as my lease expires in less than 30 days (which I made very clear to Lazaro) and I would not have made the one hour drive north had I known this in advance. So again, why did Lazaro lie about that too? Other than to just try to get me in to the dealership, which, in my opinion, is a sleazy move! I then find out that they cannot even give me leasing information until about January 3rd when the new year's rates come out. So why did Lazaro try to rush me to get the best deal before the year's end? Again, dirty tactics and lies. So I decided to confront Lazaro who did not even have the courtesy to come see me after he knew I was going and confirmed he would be there. I called his cell and sure enough, like a coward, he refused to answer my call and it has now been 24 hours and I still have not received a call-back. So I left, $100 detailing wasted, 1 hour drive north plus another 1 hour back home wasted on a weekend, almost 1/2 a tank of gas wasted plus another $10 or so in tolls all wasted because of Lazaro's lies: * Lie 1: He's not the salesman he claimed to be * Lie 2: The VIN he said would be in within 7-10 days is more like 2-3 months * Lie 3: Now would be the best deals before the year ends when in reality they couldn't even give me the lease rates I have been a Toyota customer since my first lease in 2002. 7 leases in 21 years, all Toyota. That is brand loyalty. But it is the scumbag tactics of an individual like Jorge Lazaro Inerarity at Lipton Toyota that has me seriously considering, for the 1st time in 21 years, another make as I am completely repulsed by individuals who feel the need to operate in this fashion. It is a real shame. read more

I always receive exceptional service from the advisors and mechanics. They never up-charge and just fix what needs to be fixed/maintained. Only downfall. Rochelle in scheduling. So rude and miserable. read more

We looked at a vehicle online after several calls with Mona (nice lady)she passed us to her manager he indicated if you get a trade quote we will honor it i did for $19k,i asked are there any other fees on this vehicle? he said only transfer of tag and dealer fee $998 I said ok i will drive from Palm beach to you on Saturday , we did we met with that manager and omar very nice person in finance they looked at my vehicle and the Copy of my paperwork from the vehicle inspection by KBB that show $19k Trade. Omar showed me the number's where there was a $1700 recon fee a Nitrogen tire Fee and all kinds of fees.And the trade they are willing to give was $17k. unfortunately we fell this was a classic bait and switch even in 2024 with car sales this still do happen to my surprise. say anything to get the customer through the door then try to switch, very unethical, have been in retail my entire career you don't earn a customers business this way, we thanked them for their time and left read more

customer service is terrible. I waited over 2 hrs for a oil change. they didn't let me know my car was ready. They didn't call my name or call my phone to let me know it was ready. I only found out it was ready when I went to ask how much longer. read more