I had a great experience here. Joe helped me fix a bike that used to belong to my uncle that was…read morewhat I though unsalvagable. But he knows his stuff and got it looking amazing. I'm so happy with the service I received here and I can't recommend Bicycle Roots enough.

Great place if you want to be talked over and mansplained. The store itself is nice but I'd rather…read moreget help somewhere else

I've stopped by here a few times. Solid location, great selection, and knowledgable staff…read more This place caters more to road cyclists than anything else, but there's still a little something for everyone. Overall, always happy to have more bike shops in the city!

I had mixed results here…read more They did improve my Trek overall, but I still had to take it to another shop afterward because the brakes were rubbing. On my Giant, they found a backwards jockey wheel, but I was also charged for derailleur adjustments multiple times and later learned the actual front shifting issue was a bent chainring. At one point it was suggested that I might not be shifting correctly, but the problem turned out to be mechanical. They also adjusted my saddle and stripped the bolt in the process. After multiple visits and additional issues, I lost confidence in the quality and completeness of the work.

Phenomenal service as always! I am a returning customer at Kulture Bike Shop, and they never…read moredisappoint. I just picked up a SunLite bicycle light set for a great price of $40. Andy was incredibly helpful--he demonstrated exactly how the lights work, showed me how they charge easily via USB, and even installed them directly onto my bike. He even checked my tires and put air in them before I left. Excellent customer service, highly recommend!

I've been bringing my bike here for a few years. Fast, friendly, AFFORDABLE service. Plus it's a…read moremom and pop shop which I like to support.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

**ALWAYS TIP YOUR BIKE MECHANICS!**…read more they took care of the brake issue my bike had in a timely manner and the price was right. it was just the front brake but they checked out the back one as well and also fixed it. let me also say that i was not shamed for my lack of knowledge about bikes. additionally, the environment is safe because they are wearing protection (facemasks and gloves) to serve customers during this pandemic situation. i am deeply appreciative of this shop being open. they were honest and real about what needed to be done on my bike and what would take a while in terms of ordering parts etc for future projects. i am so happy to have found this shop :-)

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

Selling stolen e-bikes? No thanks, I'll take my business elsewhere. Plenty of other options these…read moredays.

The service was amazing to say the least they solved all of my problems. And I asked a lot of…read morequestions and they never got frustrated with me when I continued to question everything

These guys are amazing. I brought a bike in that I had just purchased and Adrian looked it over to…read moremake sure everything was ok. He was very knowledgeable and helpful and the whole experience was a pleasure. The bike tech in the back was awesome too.

It's a great local bike shop, I value their opinion and they sell reliable products. Bought a few…read moreaccessories from them and my partner bought a used bike too. There was an issue with it in the beginning but brought it back to the shop and they fixed it the same day. The bike repair service is exceptional, along with the customer service.

My first big girl bike was from R&A Cycles. Received an upgraded bike from my ex about 20 years ago…read moreand it is still in great condition. If I still lived in BK I'd get my next bike from them as well. I plan to treat myself to a new one in 2025! This place holds so many great memories for me. My dad would bring our bikes to be cleaned(oiled) whatever you call it. I am better at taking care of the one I have now because I live in a great small town that is pro-bike and I am two blocks from a shop that is my go-to maintenance folks. I'm so glad to see you are still open and thriving in business.

felix was so rude to me. he yell at me while i asked him a question about a bike i wanted to buy…read more terrible customer service i do not recommend anyone going in there. He said rude things and was down right disrespectful.

I stopped here on my way to work and was helped right away. My front brake cable was shot, and I…read morewas super nervous biking downhill with only my rear brakes to sustain me. The man, presumably the owner, took my bike in right away, fixed the cable in no time, and only charged me $13. I was incredibly grateful for everything. Recommend!

Legit the best service I have ever received!…read more I will be back. I will tell all my friends on Yelp and otherwise that this is the best Bike shop ever. I recently had a flat on my bike tire. Unable to just pump up and hope for the best, I needed help fast. I actually rolled up to another shop that was open and they told me that couldnt help me. This shop was closed as I rolled up. The owner of the shop saw me roll up with my flat, opened the door an hour early and fixed my tire in about 8 minutes. I was back out on the street fast and back in action fast as can be. I cant gush enough how thankful I am that the owner came out and helped me. I was SOL and standing on the corner trying to figure out what to do next. He came out and asked if he could help. Legit baller! Plan to go back and buy a bike from this guy. Also, will be back for all bike repairs and service. NO question one of the best NYC customer service experiences I have ever had. AMAZING

I was on Staten Island assembling my bike which I had flown with from San Francisco for the Empire…read moreState Ride to end cancer. 560 miles to Niagara Falls. Panic insured as I realized I had left my rear axle in the Golden State!! It's 4:30 on Saturday when Keith gets a call from his buddy Vinnie at Bennet's Bicycle's on Staten Island asking if he has the non-standard axle I needed. At 6:30, Keith pulled up to Wagner College in Staten Island and delivered it to me in person. Unbelievable customer service and kindness. What I failed to mention to Keith is that I frequented Roy's Bikes while I was growing up in Brooklyn- many years ago!! Thanks Keith!!!

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.