Great licensed contractor! Renovated our kitchen and master bath to perfection . Honest and…read moreaffordable .

Excellent contractor! They remodeled my kitchen and bathrooms to perfection. The quality of their…read moresubcontractors is off the charts . Thanks!

Quick response to call and appointment made. On time and…read moredid a fantastic job! Thought the fee was reasonable. Would recommend this locksmith to all!

Hunter was accommodating of my schedule, fast and all for a good price. Would definitely use him…read moreagain.

Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We…read moreneeded an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website).

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door…read more I would recommend him to anyone needing auto-locksmithing

Be careful if you hire. They upcharged us twice after work got started (once for $1000 and once for…read more$1400) for items that were addressed on the estimate. They were also the most expensive out of three companies considered. In response to Intown's reply: We did pay $600 more to fix the hidden trim work. We didn't feel it was right to pay an additional $1,000 for that and other items addressed in the estimate. As for changing the scope of the project, the recommended paint did not perform as described by Intown. We could not see our way clear to pay an additional $1,400 on a $14,000 job. We used to be one of those 1,400 satisfied customers. Sorry we could not work this out.

I was sitting at my kitchen table for dinner with my family when I felt a drop of water hit my…read moreshoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning--a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn't hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my "to-fix list" and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn't catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn't yet started leaking) just as a precaution, free of charge. The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls. I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

Called around to a few places looking to get a new keyless remote programmed and a key cut for my…read morecar. Prices ranged from $95-300, with Mr. Locksmith coming in at $90. Not only was his price the best, he didn't put me on hold and look for someone to answer me or have me call back later. He was also the only one who didn't berate me while on the phone, hang up, or ask me stupid questions that had nothing to do with what I wanted done. I scheduled to meet nearby two days later, he showed up on time, cut the key, programmed the remote, charged me what he quoted, and was very friendly and professional the entire time. I felt like an actual valued customer. I couldn't ask for a better experience. I won't use anyone else from now on.

I'm not the type to write many reviews, good or bad, unless I encounter service that is bad enough…read moreto feel the need to warn others are exceptional enough to recommend to others. My experience with Mr Locksmith fits the latter description. I lost my car keys while in Atlanta for work and needed someone to make a new key so I could get back on the road. The ford dealerships quoted a 2-3 day leadtime however when your travelling for work away from home you dont have 2-3 days to wait for a new key. Mr. Locksmith met me at my car within 30mins of calling, and immediately began to work on making a new key. My car represented a huge challenge in that the key is a high security specialized blank that nobody seemed to have available. Mr Locksmith spent over 11hours driving across greater Atlanta searching for the right match. Most locksmiths would have given up or not taken the job in the first place however Mr Locksmith remained persistent and worked through the night (3:00AM when he finished) to get the job done. He knew I had a business meeting 2hrs away at 9AM the next day and made sure I had an operable key to take me there by the next morning. Its a very rare thing to encounter someone passionate about their work these days, and Mr Locksmith is that, a guy who is honest, fair, and passionate about helping others. What more could you ask for in a locksmith? I would highly recommend using Mr Locksmith for any of your lock issues/needs. Chris Anderson

I had a very surprise need of a locksmith and have never had to engage one before. I found this…read morecompany and they seemed to be what I needed. I called and spoke with Mo, who said he would contact me when he finshed the job he was on. He did, however, send me a text mere minutes later to confirm. He called later to let me know he was on his way. He arrived within minutes of his projected time and immediately went to work. Mere minutes later, my car was open and I had a new key for the ignition. I could not have asked for a better experience in a stressful situation and, should I ever need a locksmith again, I will be calling this one and no other.

Caffey 24/7 Locksmith may not be the most reliable option for locksmith services. The damage caused…read moreto my van's doors and the attitude displayed by Mr. Caffey is concerning. A more careful and professional approach would be expected, especially when dealing with delicate situations like unlocking vehicle doors. It's important to choose a locksmith company with a reputation for professionalism and integrity. A hard lesson has been learned from this horrible experience. Calling a number that was received from searching for a locksmith in Decatur. In return, they sent out Mr. Caffey. He's been very disrespectful and uncaring about the damages he created to my van. When calling to complain about his services. Mr. Caffey pretended to be the 1st Company's resolution department. He assured me all would be taken care of. Receiving a personal email that He's never responded back to has been very frustrating.  Please, Please, please find a kind, caring, professional  Locksmith and Mr. Caffey 24/7 Locksmith is definitely not the one to choose. His services are not up to a minimum standard needed to have reoccurring clients. Definitely lacks customer service skills with compassion for others' property.

Highly recommend Caffeys 24hr locksmith!! The guy I spoke to was very polite and arrived within 15…read moremin of me calling. Unfortunately, I told him the wrong lock but he was so kind and patient with me! He even took the time to explain to me the difference between the two locks and the skill that was required to unlock a deadbolt and the risk of damage. Very transparent, kind and patient and would highly recommend a 1000x over. Now that I think about it, I didn't get his name but did offer him some pound cake bc I was so impressed with his gentle nature and professionalism.