Fair pricing and excellent work. They delivered on time and great service. What more can you ask?…read moreWait... nice people too!

DO NOT bring your car to this place…read more Everything that could go wrong did. My biggest issue is the office staff. Rude, horrible communicators, irresponsible, customer service that blames the customer for everything. Had a fender bender and here are the facts: Towed the vehicle to their location*notified them that I wasn't using my insurance*took awhile to receive the quote. I called often. On one occasion, i notified the owner I hadn't received a call back, he made a comment about his niece. Can't recall the exact wording. But I understood it to mean she was young and let's things slip. I paid the deposit for work to begin. Then told difference would need to be paid in cash. On one call, they told me something else would need to be fixed. Fine. I contacted them before going asking if I could pay w a credit card. She said fine, she'll take a copy of my credit card. I then make the journey to go get my car. I get there and she tells me she tells me the cost and it sounds off - I had to ask why? She explains the processing fee is a percentage. Bad communication. We get in the vehicle and notice the back rear mirror is shattered. By this time I have signed things got the key and was about to pull away. I go back inside and she says she say it but eh!!! It became a blame game and a nothing I can do, and not sure how it happened, no one moved your car, nobody else's car is damaged, the tow guy had stuff back there. It was horrible. I then say I'm not taking the vehicle until the owner who was away got back. I go back two more times, because she also said she would reverse my card. I couldn't pull it out of her why. I imagined because their was some level of culpability, and then I had to go back after I released the staff did not return my card. Mind you, no call from the owner, nothing. I have nothing positive to say about this service. I was made to feel like a customer that is hysterical, volatile, and doesn't understand optimal deserve or someone who only deserves to be treated in a disrespectful way. Meanwhile in between time I am far far from that. I must of been extremely irritated because this review has been in my draft. I strongly suggest the staff do not respond to this review. Further ridicule or sarcastic remarks will not change my opinion or treatment.

As usual they did a great job repairing the rear hatch on my 2019 Bmw 430i ... the car looks great!read more

I can't speak for the quality of repairs, but I would like to give them five stars based on the…read moreintegrity they've shown in recommending that I not pursue a repair and helping me find a company that will give me a good price for my car. Service is really top-notch, and should I need body repair in the future, I will trust this shop. They could have charged me $5000 to repair my car, and instead they were honest with me.

The entire experience here was outstanding! I needed a bumper replacement, and Spivey's handled it…read morepromptly. Responses were always quick. Pricing was very reasonable. If I ever need body shop work again I'm definitely coming back!

I have used Spivey's a number of times with good results, so when rear ended in my 5 month old car…read morelast year I requested this shop over one of the insurance company suggestion. Overall, car looked good on its return, if I have the unfortunate need again for a bodyshop, I won't return to this one: - It a huge ordeal to get progress reports (car was gone 6 months due parts availability) - Car was returned dirty, disappointing after a $10,000 repair - On collection I noticed a part missing, and was told they'd order it and call me to bring it in to install I have called and emailed 10+ times over the 6 months since picking up the car about the missing part, and nobody will return call.

Ashley will take great care of you at the front desk! She created a fair and easy to digest estimateread more

Excellent body shop that you can trust to do quality work on your vehicle. Very expedient service,…read moreneeded minor front trim replacements and other cosmetics done on my Jaguar F-Type. Gave me an accurate estimate up front and completed all the work in a very timely manner.

I was referred to Buckhead Collision by the Jaguar dealership for a relatively simple dent repair…read moreon my aluminum-bodied car. Since not all places handle aluminum, I trusted the referral. Big mistake. What should've been a straightforward job turned into an absolute nightmare. My car sat in their shop for over three months. I was told, "Just two more weeks," repeatedly--almost like clockwork every couple of weeks, with no real progress or explanation. At one point, I was told the delay was because they needed to install a windshield--a task that should take 15 minutes. That turned into weeks. Then I was told the glass broke and had to be reordered, but they couldn't provide any documentation to support this or anything else the insurance company needed. Now, I'm stuck with a rental car bill because they failed to communicate or supply what's required for my claim. The dent was eventually repaired, but the entire process was completely unprofessional. What's worse: it became clear my car had been sitting idle for weeks, untouched. There's no paper trail, no updates, and no urgency. I feel completely misled. If you value your time, money, and sanity, go somewhere else. Being referred by the Jaguar/Range Rover dealership should mean something--but in this case, it just sent me straight into a mess. Update: Jaguar/Range Rover states they will ensure ALL service managers are aware that they will not refer anyone here again.

I would not take my car to Buckhead Collision again. I have a Tesla Model 3, which needed a new…read morefront bumper. Buckhead Collision gave me an estimate to replace the front bumper--$2,583.56--and I was told I would have my car back in a week. Tesla had already given me an estimate that exceeded this one by $600, so I went with Buckhead Collision. Big mistake! Eleven days later, Buckhead Collision called to tell me that they discovered damage underneath the bumper that would cost me an additional $87.79. Would I approve this additional cost? Already annoyed that I was supposed to have my car back four days earlier, I nevertheless agreed to this additional cost. Unfortunately for me, I didn't get my car back for another five days, scraping by with expensive Uber rides whenever I had to go somewhere. Then Buckhead Collision gave me the final bill, which was not $87.79 over the original estimate but rather $305.92 over the original estimate. Buckhead Collision obtained my approval only for the cost of the part, not the additional labor. With the additional cost of Uber rides factored in, I would have saved myself money taking my car to Tesla in the first place. After I got home from Buckhead Collision, I realized that they did not even bother to reattach my vanity plate on my front bumper. I found it laying in the frunk. So I took my car to Tesla Collision Tucker, and they reattached it at no charge. I should have taken my car to Tesla Collision Tucker in the first place. I want to keep this review short, so I won't even summarize the owner's rude behavior toward me when I complained about the escalating cost and time to repair my car. If you own a Tesla, take it to Tesla Collision Tucker. They are decent people.

I do not recommend this place of business. You are discriminated against if you are not utilizing…read moreinsurance. I was told the next available appointment date to come in and receive a quote (assessment of damage) was 7 weeks out. 7 weeks?!?!?!?!?! Of course this was told after being asked if I was referred by an insurance company and confirmation I was going to pay out of pocket. DISQUSTING

Do not go to Kelly's. Not sure what has changed over the years but the customer service is…read morecompletely lacking. Plenty of other shops in town that are professional and stand by their business.

Steve consistently does repairs on all the vehicles in our fleet. Timely and fairly priced, I am…read moreglad to have a trusted team of auto mechanics.

Terrible business and don't stand on their word. Went back multiple times and still didn't fix my…read moreproblem.

I have been going to Bavarian Collision for many years and I have always been very satisfied with…read moretheir service, people, facility and their excellence overall!

I recently had my Range Rover repaired at Bavarian Collision. Not only was I impressed with the…read moreresults the customer service was outstanding. Jabari made sure I was accommodated throughout the process and the waiting area was nice and clean!