Good selections, good customer service. What can I say? Ralph Lauren has yet another good location…read more And within this outlet mall a stone's throw from UOP Stadium, why bother taking that trip down I-10 East to the Phoenix outlet mall when you have really good comforts here in Glendale? And Ralph Lauren, I love your end of year deals! If you aren't on RL's mailing list for coupons & such, you need to be. With a $30, I had a pair of boots reduced from their $82 retail price twice (one with a pink sticker, the other with a coupon) and only paid $15 out of pocket. What's not to love about that? Definitely coming back to this location when visiting Glendale again.

Ran in to get this hat I've been eyeing and pick up some pieces for a Napa trip. Selection was…read moregreat but service was lacking. Upon check out, we had 4 employees openly discuss not being willing to check us out. It seemed like a game of "not it" before one said "fine, I guess I can get you over here" and pointed to a register. Disappointing being that the outlet prices are the same for the product I got as what they would be in the none outlet location.

Clariza was the best !! need more customer service like hers !! She was attentive, amusing , up…read moresold me too great girl ! Definitely felt vibe that makes you want to be there and not rushing to get you out the door !

I had to go back to make a return which went very smoothly as I never have any problems with this…read moreparticular location! As I was waiting in line I noticed that they were having some amazing end of season deals going on with great prices! Being that it's the beginning of the school year I'm sure the shelves will be empty very quickly!

Great manager and employees. They are very helpful and kind…read more I was dealing with Conner a few days back and he really was helpful. Very nice. The store is clean and they have lots of great stuff at a great price.

While the location clean and very organized I want able to find what I'd driven all the way over to…read morefind. When I researched online it said they had 569 in stores, but after walking the entire store I approached an employee asking where they are. She stated they only carry them online. Bummer. Besides my approaching her with my questions there was no interaction or greeting.

Very large store divided into sections with everything from purse charms to purses of every size…read moreand backpacks (mostly leather or cloth with a Coach logo of different trends and styles) to lipstick holders, and a men's area with wallets, fanny packs and passport holders, along with clothing, tennis shoes, and perfume. Some items are discounted and some are still a bit pricey. Everything seems of good quality. The store is very clean and presentable. We had a few different employees. Ask if they could help us as we looked around. There is a newly added Coach Café that opens into the Coach outlet store. There are sweet trees, hot beverages, and merchandise available unique only to the café.

**An Unacceptable Experience - Ethnic Stereotyping and Disappointing Store Leadership**…read more I am extremely disappointed by my experience at this Coach Outlet on October 29, 2026. What should have been a simple handbag pickup turned into an experience that left me feeling stereotyped, disrespected, and unwelcomed. While browsing the store, I approached a male employee and politely asked him IN ENGLISH whether he was busy. Rather than responding to my question, he looked at me and called out to another employee, "Hey Brian, over here Spanish," while gesturing for him to assist me. Let that sink in. I approached an employee speaking English, yet he apparently made an assumption about my language preference based on my appearance. I am Latino, born in the United States, and fluent in both English and Spanish. But none of that should matter. No customer should have to explain their ethnicity, nationality, or language abilities simply to receive respectful service. When I confronted the employee about his assumption, he attempted to apologize. However, the situation became even more disappointing when we sought assistance from the store manager. Rather than demonstrating genuine concern or making a meaningful effort to address what had occurred, the manager's response felt dismissive and deflective. We specifically requested that the incident be escalated to regional leadership, yet we left without confidence that our concerns were being taken seriously. We were so disappointed that we ultimately requested a return of the handbag we had come to pick up. I have since filed a formal complaint with Coach Outlet Customer Care and requested that the matter be escalated appropriately. **This is not about needing assistance in English versus Spanish. It is about being judged by an assumption rather than being treated as an individual.** Coach is a recognizable brand, and with that comes an expectation of professionalism, inclusivity, and accountability. Unfortunately, my experience at this location fell far short of those expectations. Every customer deserves dignity and respect. That should never be negotiable.

Wonderful service today with Dorota. She helped me return items ordered online seamlessly. I…read morebrowsed for some additional organic cotton, 100% linen, and 100% cotton items. She chatted with me and started a room for me within a few minutes. I also checked out the out of seasonal 60% off items located at the center back of the store for a deal in my size. No luck today. Hopefully this 'cropped' trend will end soon. I need some length. We tall moms can't do cropped. Great experience today. Thank you.

Wonderful salespeople at this location. I even got a personalized card in the mail after my visit…read more Very helpful and so pleasant. I highly recommend this store

My first time shopping here. I rarely review stores. I ordered six pairs of pants on line and came…read morein to have my hubby try on a longer size. His usual length of 32 was too short. A young man near the entrance greeted us and proceeded to help us find and replace what we had, and do all the complexities of returns exchanges and price adjustments to meet the price I got online. His name was Ruben and he was a breath of fresh air. If I had a business I'd hire him away.

Long lines at cash register and only one associate to attend to everyone. Incorrectly marked prices…read moreso had to take the merchandise to the cash register to have them checked out. The store is rather small but they need to have a better and more efficient system to check out. Management needs to train employees better or else they will loose business.

I highly recommend this location to get the best shopping experience most people would only hear…read moreof. The sales were great. The ladies that had positive attitudes provided outstanding customer service to me and my sisters when we were here yesterday. I love this location and am planning on coming back when I am ready to search for a new wardrobe for my new job soon.

Nasty rude girl working there now. cutting up torrid card and taking my business elsewhere. I was…read morebasically stopped from picking up a bunch of items that were already paid for which is completely unethical and she was so disgusting, angry and rude that I didn't even feel safe going back there. Please take a shower and get an attitude adjustment.

The good is if you can wait long enough there might be something affordable that fits you in the…read morediscount rank in the back. Everything is over priced to start with. The bad is you can get charged twice for the same thing and don't know it until it shows up on your bank account! They use to have a 70% off rack where you could find something priced right. Some nice clothes that cost too much.

Brian was so amazing and helpful! He listened to everything both me and my boyfriend liked or…read moredidn't like about the clothes and made suggestions we ended up choosing! It was like having the best personal shopper with you, I have never had such an amazing shopping experience. If you need help shopping in this store definitely ask for Brian. Overall the store was great and we got a lot of high quality items for a great price!