I was trying to give the benefit of the doubt from all the reviews I have read before making a purchase which got cancelled. I purchased a pair or Rick Owen's Vintage Sneakers on the website. Before I purchased the shoe I contacted the Seattle store to confirm that the pair that was available online was available for purchase. The salesman I spoke with confirmed that the Seattle store has this shoe and size in stock. I even asked about shipping to California and the salesman said that it will be faster to be shipped because I am located on the west coast. The purchase took place on a Sunday. I received a confirmation email but no other updates. Fast forward to end of day Wednesday I contacted the store because on the website it states that they need 48 hours to process the order. I called the store to see if they had any updates. The salesman who answered the phone asked for my order number and placed me on hold, he then told me that I will be receiving an update in the next couple hours about my order. I received a notification that my order had been cancelled and refunded. What I am trying to figure out is; I called for confirmation before I ordered, I patiently waited 72 hours for the update when their policy said give 48 hours to process. If I didn't contact them for an update would they have updated me? I really tried to be understanding but the customer service experience just wasn't there especially if you are spending $970 they hit me with a sorry but we have discrepancies with our stock. I would have understood if they updated me as soon as they found out they didn't have the shoe and size in stock. I had to do my due diligence to find out what was the update. At the end of the day the Atelier New York store reviews are what they are for a reason I'm just adding the truth of my experience for the Seattle store. read more