We really wanted to like these guys. We had them install a tankless water heater. That actually went well. But services past that have actually caused our family headaches in many ways. We kept trying to give them the benefit of the doubt even after a grossly overcharged visit but most recently, their techs forgot to reconnect our water heater upon leaving (they brought the wrong parts and couldn't fix the problem) so we were stuck over the weekend with no hot water and no response. There are too many plumbing companies in our area to continue to use one that just can't seem to provide quality service at a decent price and NOT leave you in the lurch. We are done with A Tech. read more

We paid more than $58,000 to replace the plumbing in our duplex in 2022. The bid said, "This bid includes installing all new drain piping for both units and connecting it to the existing main sewer line.... Includes replacing the plumbing in (3) bathrooms, (1) kitchen sink and (1) washer, as needed." Three years after the work was done, we found out that the copper drainline from the sink of one of the bathrooms had fallen out of the cast-iron wet vent and was dumping water between the walls. This section of the house was built in 1949, so this was not a surprise. Atech was very quick to send out a crew and even quicker to say that because the leak involved an air vent, it was not their responsibility. By their logic, the drain line from this bathroom was not included in the work to replace the drain lines from the bathrooms because it was also a vent pipe. What hurt was that we paid a premium because we needed a plumber who would help us with an old house and avoid these kinds of issues. We are not construction experts. We trusted Atech. We were left with a precarious system that predictably failed. Then we were treated to a weekend of silence and an explanation that the bid was really just for the plumbing under the house. (There was no mention of this in the bid.) Worst of all, the plumbers cut multiple holes into that same wall to replace the supply lines to the sink in 2022. It could have been and was an easy fix. But not by Atech. Atech does great work and charges a premium. But don't fool yourself, like we did, and think that means they will take care of you. read more

Immediate response, friendly staff, fixed my sink in record time and charged what was quoted, very reasonable Highly recommend. Will use again for any plumbing needs. read more

WARNING: Do Not Hire ATech Plumbing -- Serious Theft and No Accountability I feel compelled to warn others in the Austin area against using ATech Plumbing, owned and operated by Joe Arce. Our experience with this company was not only unprofessional -- it was devastating. In June 2022, ATech sent a plumber named Mike Moody to our home to repair a leaky faucet. He left without completing the job properly--and far worse, after his visit, we discovered that more than $50,000 worth of personal jewelry had been stolen from our home. These included irreplaceable family heirlooms and my engagement ring. We immediately filed a police report. A portion of the jewelry was eventually recovered at a local pawn shop--sold under Mr. Moody's name. There is currently an active warrant for his arrest. Mr. Moody never returned to work at ATech, and his whereabouts remain unknown. What's even more disturbing is ATech Plumbing's response--or lack thereof. Despite being informed of the situation in detail, owner Joe Arce failed to take any meaningful responsibility for the damages we suffered. After initially agreeing to help cover some of the costs, he ignored multiple emails and calls and eventually accused us of extortion when we followed up. In total, after insurance, we had over $12,000 in material losses, not to mention the stress and sense of personal violation that came with the theft. To make matters worse, we later discovered that a different plumber ATech had previously sent to our home also had a criminal record. This speaks to a clear lack of vetting, oversight, and care when it comes to hiring employees who are entering customers' private homes. ATech Plumbing claims on their website to be "the plumbers Austin trusts" -- that could not be further from the truth. They failed to protect their customer, failed to vet their employees, and when things went wrong, they failed to make it right. If you value your home, your safety, and your peace of mind, do not hire ATech Plumbing. read more

When things began to thaw after the winter storm, we found water coming up from the kid's bathroom floor. I immediately shut the water off at the main and got on the phone in search of a plumber. Considering all the plumbing emergencies, finding a plumber proved to be quite difficult. We managed to get on a few waiting lists, but Joe was the first to provide any direct personal attention. Atech was about the 6th place we called and Joe went over and above the call of duty by walking me through some troubleshooting to get a handle on our situation, which turned out to be a slab leak as well as a leak at the shutoff valve. They got us on their schedule with the understandable disclaimer that our time slot could not be guaranteed due to the extenuating circumstances. As we waited for our turn, we received notice from other plumbers that it would be at least two weeks before they could get to us. Nick arrived at our house about a week after our initial contact (only one day off schedule), assessed the situation, and got the pipes capped, so we had some water. He gave us a quote for repairs and proceeded with rerouting lines. After turning the water back on for the first time since the thaw, we discovered another leak in the master bath! Nick discussed it with Joe and did extra work to get everything repaired the next day while honoring the original quote. Both bathrooms and the water heater were rerouted with new Pex tubing and no busting up our slab. I cannot give Atech high enough praise for their handling of this. I will most definitely be using them for all my future plumbing needs. read more

Atech Plumbing - Replaced old copper with new Pex tubing - General Contractors Near Me - Georgetown, Texas

Needed plumbing service for a half-bath to full bath conversion and came across Atech (Joe). Service has remained excellent since initial consults and through plan drawing and remodeling. We hit a bit of a delay with permitting, but I expect that to be resolved in short order. All in all, Joe, Amanda, Jack and the rest of the team have been great--they offered great service at decent price, and patiently worked with me (the howeowner and "contractor") through the project. Highly recommended. read more

We had a valve break off inside our kitchen due to the freezing temps of snowpocalypse 2021 and not only did the owner of Atech plumbing take our call late in the evening - unlike the 5 plumbers we called before him, he was kind an empathetic despite the absolute chaos. Our appointment slot was delayed a few days due to the overwhelming number of plumbing nightmares around town but we were kept up to date and informed every single day and never once felt forgotten. The owner even shot me a text when he missed my call one afternoon and then followed up with a call when he was available. We've been renovating for 2 years and I've never received such excellent communication from any other contractor or craftsman working on our house. Our plumber arrived around 5:45 this evening with his mask on properly and completed our repairs in less than a half hour for an incredibly fair price. He was friendly but efficient, the best combination. We will use Atech for all our future plumbing needs and recommend them again and again - we truly could not be happier with the whole experience. read more

Atech plumbing were incredible! I had a pipe burst outside the front of my house, and they did everything they could to move a couple things around to get to me as soon as possible. They were incredibly reasonably priced! I was quoted $1300 by Rooter Man Plumbing, and Atech did the same service for a fraction of the price. They were professional, kind and reasonable. Excellent organization!! read more

I was a victim of the Texas freeze of 2021 and needed a new tankless gas water heater installed. The quote they provided was 2-3 times every other quote I received, and they were definitely taking advantage of price gouging. I would avoid. read more

The winter storm of February 2021 knocked out our tankless hot water heater. We called Joe, who showed up a few hours later and made the replacement, despite being in the midst of a 16-hour day. He and his colleague, Jack, were friendly, communicative, thorough and fair. We will definitely call Atech when problems arise in the future. read more

Work was completed satisfactory, but they will clean out your bank account. I recommend looking for someone cheaper.

Quick response. First available service; most were at least 1day to 1-week our. Replaced water heater at a fair price. Freely advised me about a leaky toilet. No problems. Polite. Mask. Efficient. read more

On the morning of July 2, our bathroom water faucet was running in a steady stream even when the faucet was turned off and the valve under the sink was turned off. There was no way to stop the flow. We needed a plumber as quickly as we could get one. We called numerous companies with no response or we were told it would be after the holiday before anyone could come out. Then we called Altech Plumbing and was greeted by a friendly voice of a real person who told us she would schedule someone to come out the same day. She sent an email and a phone call with the time; between 1 and 5. By 10:30 a technician who was already in the area was knocking on the door to fix our problem. He was pleasant and knowledgeable. A trip to the truck for replacement parts and a turn of the wrench, all turned out well, good as new. We highly recommend this company!!!! Call Altech first, you'll be glad you did. read more

A bit expensive but they responded quickly. Did what they said they would, and the replacement water softener was well installed. I called them at 10 AM about a broken softener; they came with a replacement, and they were done by 2:30 that day. read more

I am in the middle of the options period on a house and I was told that that the water main and entire water supply lines needed to be replaced due to galvanized steel corrosion. $13,000 job. I wanted a second option. I was referred to Joe who told me over the phone that the job seemed unnecessary based off my description. For peace of mind, I requested that Joe come by for an in person evaluation. He rearranged his busy schedule to come the next morning. Sure thing, the job was unnecessary. I appreciate Joe's honesty and the the time he spent to walk me through the reasons why. I will definitely reach out to Joe in the future for my plumbing needs. read more

I was connected to Joe with Atech Plumbing through a mutual friend after the Texas Snowpacalypse in 2021 when my tankless water heater started gushing water any time I turned on the water in my house. My third son was born literally the day before and I was in tears from exhaustion after having no power, no water, a new-born, and then, no hot water. Joe ran a master's class in how to treat a customer who had nothing left to give. He talked me off the ledge and assured me that he would get me a new water heater from his next shipment that he was slated to receive. Joe was extra communicative during this time as we (as a community) dealt with the aftermath of the storm. I was even able to get my neighbor down the street hooked up as they were in a similar situation. Once the technicians arrived, they took care of both of our houses with in an hour or two. The technician even took the time to show me how to prevent ice damage from taking our water heater out in the future. Thank you Joe and your team. That was best hot shower I had in long time. read more

Just as an update, you'll find this amazing. I filed a complaint with the Better Business Bureau about the lack of completion of my plumbing problem. It had been a month. As soon at Atech found out about my complaint, all of a sudden the parts they had been waiting on starting falling out of the sky. They were so concerned that it had been a whole month since they had been out to complete the project, they just didn't know what to say. Once I again expressed my dissatisfaction, they sent me an email stating they were finished with me and would just mail me the parts they had previously ordered to fix my plumbing problem. This is after they disassembled my bathroom faucets (two) and left my bathroom faucets unusable. Now you know why I don't think going local is the best option. read more

Atech? More like A-PLUS! I was referred to Joe with Atech from another company for my plumbing needs. He installed a shampoo bowl at my salon on South Lamar and I'm so happy with his service. From the very beginning, it was smooth sailing and I'm positive you won't be disappointed if you hire him or his guys. read more

They did a great job installing a new kitchen faucet and soap dispenser and reasonable too.

My pipes froze over in the coldsnap and they were the the only ones picking up the phone. Even though they couldn't dispatch right away, they took the time to walk me through what I could do and try to protect my house until they could come out to help in person. read more

Ive use them before when I needed a water softener for our new home in Pflugerville. They did such a good job that they ended up installing water softeners for my friends and family members. This weekend, I noticed that my water heater was leaking. I called Joe and he told me he can send someone first thing Monday and take care of it for me. Thankfully it was still under warranty. Labor fee was pretty fair and competitive. Atech got there as promised, Monday morning. Nick was our tech and he did a great work, clean job and was very friendly/professional. Will definitely keep using them for our plumbing needs. Thanks!!!! -Paul read more

After soliciting several bids, we went with Atech Plumbing for a major remodel project. Joe and his crew spent about 7 days in our home re-piping every hot and cold line, replacing two tankless water heaters and adding a water softener. His crew was prompt, knowledgeable and courteous. They took great care cutting holes in our sheetrock, saving and labeling each piece to make the repair job easier. We got top notch service at a fair price and the work was done perfectly. They even cleaned up all of the sheetrock and sawdust mess left behind. While I didn't like having to do such a major project, Atech did a great job and I'm very happy with the results. I highly recommend Atech. read more

They are very responsive, caring, thorough and responsible. They have done several jobs for me and I highly recommend them!

Joe at Atech Plumbing helped my sister and I talk through a fire sprinkler leak at her town home, which busted due to the severe winter weather we had in Austin. My sister and I were very frazzled and nervous and he calmly helped us figure out what to do over the phone. He was professional, empathetic, kind and very knowledgeable. I was so impressed with his customer service, especially during what was/is probably the most hectic, busy time in his company's career right now (plumbing issues on a volume Austin has NEVER seen). I HIGHLY recommend Joe and his company for their A+ service. You will not regret it! read more

We needed our guest bathroom shower fixed and I did not have a plumber. The valves and faucet needed to be rebuilt which was a pretty big job. I read through yelp reviews and called Atech based on reviews and their location. They sent a plumber out the same day. He did a fantastic job fixing the plumbing in our shower. He explained everything he needed to do ahead of time and kept me in the loop. I was very impressed that he did not have to break the tiles, something I had been concerned about. I think the price was very reasonable and the work was A+. I will use them again for plumbing repairs. The shower works great again. The whole family was really happy with the work. My elderly mom lives with us and remarked at how much easier it is for her to turn on the water now. read more

This guy is the best. He helped me on a Sunday with a difficult problem, broke it down into layman's terms, and was very kind and honest. He went above and beyond to help and save me on a costly job. I think highly of his business and personal integrity and recommend him unconditionally. read more

I had a damp spot in the ceiling and contacted atech via yelp. I received an immediate quote -maund was able to schedule the repair next day. The technician who came onsite(nick) was courteous, knowledgeable and efficient. He diagnosed the root cause(leak from bathtub drain) within 10 minutes and fixed the leak. I'd use them again for other plumbing issues! read more

I had an emergency, a leaking water heater that was flooding my garage. I called my usual large plumbing company, said they could have a plumber out in 3 days. What? Called another, no answer. Called Atech who answered immediately. Within three hours the plumber arrived, as promised, Nick A. arrived, fixed the leak and charged a very reasonable price. Excellent service and response, A+++ in every way. Atech is my new, go-to plumber for all my needs, highly recommended. read more

I was referred to another plumber to fix a grinder pump issue, but he politely declined because grinder systems are kind of a specialty. He referred me to Joe Arce of Atech. Joe said he was well familiar with our type of system and worked on them frequently. He and his guys were taking a few days off around Christmas, but he promised to check his schedule and have someone out asap. Turned out they were slammed the first day back, but Joe called to promise service the next morning. Before we got up the next day, his guy, Jack, came out, diagnosed the problem, bought a couple of parts, and returned before 10am to complete the repair. Very professional, knowledgeable, and polite. Not cheap, but worth every penny. Highly recommended for any plumbing issue. read more

Called for a drain and garbage disposal problem; Nick responded and in no time had the clogged drain open and a new disposal installed; he was very courteous, professional and I won't hesitate calling Atech for other plumbing problems I my have in the future. read more

Atech is such a wonderful company to work with. We have used them multiple times for new toilet installs and repairs. Response time is incredibly prompt, each employee we have worked with is professional, and their scheduler is super sweet. We will continue to use Atech as needed and refer them to neighbors. Thanks! read more

Nick Keisling was awesome! He was fast, efficient and knowledgeable! Has a motto of doing it right. We replaced two bathroom faucets, kitchen faucet to the motion kind, and new toilet. I am now officially repeat happy customer! read more

Joe was a pleasure to speak to. I needed a plumber ASAP or so I thought. I spoke to Joe over the phone and he explained everything to me. It turned out I didn't need a plumber after-all but he was still willing to talk me through everything and even offered to continue to consult even though I didn't need to hire him. Very professional!! Next time I have a plumbing issue I know who to call. read more

These guys are really good. Came out on a day's notice and removed, installed a grinder pump at our house. Very professional staff and it's a small team so they are about giving good, competitive quotes, completing the work in a very timely manner and then letting you know they are available for support when needed. Great guys and give them a shot with anything that has to do with plumbing, septic, pumps, etc. read more

Had an issue with some leaky shower faucets and slow running toilets. Nick came out and had the problems addressed quickly at a very reasonable price. He was very friendly, professional, and informative. I would definitely use this company again. read more

I was referred to Atech Pluming for a slab leak. I was able to figure out exactly where the leak was coming from and the only fix was to cap off the copper line and run a new pen line through the attic. Not only did I figure out where the leak was, I also made all the necessary holes in the wall and cabinets to keep from having to do Sheetrock repairs. They knew before they came out all the parts they would need to do the repair. The repair guy came out, I showed him the problem, opened the walls for them, he capped the pipe that day but said he didn't bring the pex to fix the problem so a second trip ($) had to be made. When it was all said and done, I was charged $1500 for 6 hours worth of work, which could have been completed in 1 day and 4 hours had they brought the parts that should have been brought the first time. I was told that this was a $3000 job all day long but they were cutting me a break. Being in construction, I couldn't help but notice that they didn't insulate any of the new 30' of pex pipe that was installed and being that the new pex line was less than 1/2" from the outside of the stud, no metal pipe protectors/stud guards were put in place to protect it from the nails or screws used to replace the Sheetrock. These items missed should have been known by a beginner plumber. The following weekend, I helped a friend locate and fix another slab leak ourselves, yes it took 9 hours, but the cost was $85. I can't even imagine what Atech would have charge, so glad I didn't recommend them. Buyer beware, get more than quote!! read more

Joe and his crew are great! I had a major issue with a plugged sewer pipe. The first company I called told me the repair was going to cost anywhere from $425 to $6,000 and wouldn't know which until they started the work! Joe came out and gave me a solid price for fixing the leak. His crew was professional and I felt much more comfortable with their expertise than with the other company. They did an awesome job! I was also having trouble with water pressure at outdoor spigots. Joe came out and of course the water pressure was fine that day so nothing needed to be done. He didn't even charge me for the call! Highly recommend Joe Arce and Atech Plumbinb. read more

Our family would like to recommend Joe Arce as a plumber, and more specifically as master plumber/ leak detector officionato. Joe was recommended to us by a friend back in September when we needed a plumber to inspect 1966 cast iron pipes for breakage or damage before buying an old house. Many months later, we had a mystery flood throughout the downstairs and Joe came back over to our aid and rescue. He was able to diagnose where the water came from and helped us figure out what may have caused such a huge surge to come out of the pipes in the first place. Well, his diagnosis was right and a few hours and some roto-rootering later our system was unclogged and back in action. Joe was very professional, punctual, and seemed to care about our best interests rather than his bottom line. When it is finally time to update our ancient bathrooms we will be calling Atech for sure. read more

Everybody knows it's hard to find a contractor you can trust. Well when it comes to plumbing, the search is over. Joe Arce is a top notch professional. He's friendly, highly knowledgable, and honest. I'd gladly work with him again. Joe came out to my house because I have roots invading some pipes near a tub. The plan was originally to send a camera down the and have a look. After asking a few questions and inspecting the drain in the tub, Joe told me that there's no need to use the camera. He was sure the roots were the issue and that using the camera would be a waste of my time and money. On top of that he took the time to explain to me what the situation was with the roots, where they likely were, and what my options were to treat the situation. He even drew my diagrams. If you have plumbing needs, Atech is a great choice. Highly recommended. read more

Did a master bath remodel and Joe and his crew were awesome. They were both responsive and flexible. They showed up on time, cleaned up, and did very high quality work. I highly recommend ATech! read more