Came to pick up a phone we had on hold for my mom. The lady Liliana was not very helpful. She…read moreSeemed very annoyed when we asked questions about the phone and the promotion. She was not courteous at all and was even more annoyed when I asked for a receipt. She needs to learn how to treat customers.

I appreciate the great customer service I've experienced so far. I hope this quality continues.read more

We came in here as this is now our local store. We had to return two iPhone protector covers that…read moreHillsboro sold us and they were not for our phones. Twice the same Hillsboro location gave us the wrong covers. So frustrating. Newberg returned them no problem. We went back a few days later to look at wifi/hotspot options for our new living situation. The salesman was honest with us and our needs. We will definitely be back to this local store for any further needs.

This store has the most horrific customer service. The only other place that ranks at the bottom of…read morethe barrel with them is Xfinity. At all costs, do NOT do business with ATT. Also, if you pay off your recently-deceased mother's iPhone, they refuse to remove the carrier lock. Understanding that corporate is responsible for whatever carrier locks they have in place which also directly violate the FTC's Feb 2024 law changes, no one in the store will even tell you that. They'll tell you to call in and sit in phone tree hell eleven different times until you get someone that will tell you the rules. And as soon as you also say you're moving your dead mom's husband to your plan to save him money, they'll sit down, watch YouTube videos on their phone and won't even talk to you or assist you with assistance on the account you're closing, which is ironic considering you're closing it because your mom died and your parents were severely overpaying for two phone lines and one financed phone. Happened on 10/29 to me. I'll do everything in my power to make sure everyone I know is aware to not do business with ATT (and Xfinity whose Newberg store is equally horrific).

Had a very hostile experience with Adrian. He was very rude and kept glaring at me as if I was a…read morecrook. Very unpleasant experience and for this reason I will be leaving Verizon and not associating myself with this location.

Historically I dread going into a Verizon store. Adriel was helpful and kind. He helped us get the…read morenew phone set up and trained us on how to use it. I'm thankful he was at the store!

I disagree with the previous reviews. I have been shopping…read moreat this store for years and the customer service and products have been outstanding. I do wish the store was larger and carried more accessories.

I have many years of customer service, and the two workers who "helped" us were atrocious. I will…read morenow be going to the tmobile in a different city than the one in my town

I will never step foot again in this shop in Woodburn. I had been in two days earlier and set up…read moreall the plans to purchase a $425 phone and the phone plan to go with it. I walked in today with my little five pound Chihuahua and the woman didn't even ask me if she could help me. She immediately said the dog is not allowed in the store unless it's licensed. They lost a sale a very big sale. Any sales person should always ask what they can do for a customer before they kick them out!

I went into the Cricket store today to re-activate my broadband as I am now at a place that doesn't…read moreoffer regular broadband. My sales experience with the lady at the counter was fine but she forgot to give me one grand piece of advice. How to activate the damn thing. I pulled my hair out for TWO HOURS trying to figure it out before calling the hotline and having the tech guide me through it. In the future, I'd strongly suggest letting people know how to connect and not just throwing the device at them and saying it should work now.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Woodburn store today.