Verizon wireless sucks. Expensive as heck and no customer service from Friday afternoon until…read moreMonday. Ripoff. Terrible people Avoid

I was in and out of here in under 3 minutes and I'm a BIG fan of that! I dropped my phone…read more(naturally 3 days after canceling my protection plan) and cracked my screen, so I needed protective glass for my phone, and the employee was really nice, checked me out, and put the new glass on in under a minute and a half. Best experience at a Verizon I've ever had.

This AT&T store handled all of my needs. I went in to get the new iPhone 12 pro. I actually walked…read moreout with the iPhone 12 pro max! With my credit... I can't believe they were able to do it, plus they took my old POS phone and traded it in taking money off of what I am going to owe. After all they have done for me... I owe them this review. If you need something... Anything... I LOVE THIS PLACE!

If it were possible to give zero stars I would. My fiancé has spent hours upon hours in this store…read moreand on the phone with customer service. He walked in this at&t a couple weeks ago to buy a new phone and has had endless problems since. The employees have absolutely no clue what they are doing. This entire experience has been a complete and total nightmare and no one has compensated him for the trouble. Needless to say about two weeks later he still dealing with multiple phone issues. We will never return to this store again and we are sorry we did in the first place!!!! Do yourself a favor and go to a corporate store or somewhere where they know what they are doing!!!!!!

service was great professional. had parts on hand. quick and outstanding and reasonable pricing. my…read morego to from now on

New address is 80 Washington Street, Middletown CT Quick, Helpful, Knowledgeable and great prices!read more

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I was highly disappointed in the customer service at this location. I made an appointment the…read moreprevious day to have my Xbox repaired. I showed up within the specified window. I was told, in a dismissive tone, I needed to go to Manchester (about 30 min away) as they did not have a tech on staff to fix a Xbox. I asked why no one had called me to let me know they would be unable to fix my xbox at this location, before I drove 45 minutes to get there. I was told by the worker that he has hundreds of appointments and can't look at all of them. I told him a quick look would have shown an Xbox repair that they would be unable to service. His overall tone was dismissive and showed a complete lack of customer service. I went out to the parking lot and set up an appointment at the Manchester location, and was pleasantly surprised when someone called me from there within minutes to verify my repair request. Again, in my mind, disproving the claim from the worker at the Newington location being unable to keep track of what appointments are upcoming. I would like to add that, weirdly, the floor was covered with small bits of old food. Very disgusting. Overall, the customer service and cleanliness of this location is lacking. I will definitely be going to the other location and will not return here. I do not recommend using this location.

Edited (18-Dec-20) upon owner (Matt Abrantes) calling me and fixing the problem at a closer…read morelocation, once my original review was posted online. Just because the employees act foolishly, doesn't call for a business to be called out for poor practices. Matt made well on the deal and I apologize for using such harsh comments. Then again, had I not posted online, the issues would have gone to the wayside. If you have problems with Mobile Rescue (any location) contact them here and get your issues resolved: Customerservice@mobilerescuetechrepair.com It's unfortunate I had to go this route, but when you're out nearly $200 (during the holiday season) and additional money is required to fix the problem, I felt this was the only way of getting the attention needed to come to a resolution. This should be posted for all to know; this team preforms a weekly round-table meetings to discuss issues that arise from one week to the next. And they make good on their discussions, bravo. Being that this is a "veteran owned business", as posted on the front door, it is awesome to know that this American hero, is willing to serve and protect, even now that he's part of civilian life.  A good dude, refunded all of my money & fixed the 2nd issue without hesitation. The staff running the individual store does not always have the last word.

I went in to have a phone repaired. It was too old and would not light up. We tossed it and l…read morebought a used phone for my granddaughter she is very happy with it. I had my battery changed and now l have 2 Apple warnings. They are both for improper parts used. I am going to bring it back in and talk to the person who fixed it. I do not like having red warnings showing on my phone. I ended up buying a new I Phone from Apple. No authorized Apple Dealer would fix the problem. The replacement battery was put in cheaply, and Apple would not touch the phone. The service person will not listen to you. The owner will talk to you and tell you they do authentic Apple batteries, but the foreign kid behind the counter does not comply. Do NOT bring your Apple phone to this place. Bring it to an Apple authorized dealer!

So about 8 months ago bought iPhone 8 here and they were great. Fast forward to today when I called…read moreto see if my glass protector had a lifetime warranty and was treated so poorly. Oh we don't carry them for the iPhone 8 now cause the X now blah blah blah. No, so sorry we can't help you but... just total disinterest. Hmmmm. Because now I am not spending thousands on a phone? News flash. You will never see another penny of my $. Damage done. And you are not the only crayon in the box.

No line and Shawn was great at helping me thru the process. Ended up reducing my bill and getting…read morean upgrade.

I've been meaning to write this review for a while, but I'm awful at remembering to actually write…read morereviews but the credit is deserved! I first came across this place when I cracked my iPhone screen and was looking for a repair shop in this area. They were not only cheaper than the other local place, but he took my repair right away and was able to get me in and out quickly! We've all been there...the dreaded moment when your screen breaks is annoying as it is, let alone having to waste time waiting for it to get fixed! Their prices were actually way cheaper than any other places I've been to when I was living out of state. My phone worked perfectly after the repairs as well. While I was waiting, I was asking the guy about computers as my own dinosaur laptop was getting slower and slower, and I was afraid I was going to have to bite the bullet and buy a new one soon. He had me Bring my laptop in and did some updates and a bunch of cleanup, and now its running Like practically new!! $100 bucks for a repair vs. $1000 for a new Mac? Thank you!! The two guys who work here were always very friendly and helpful the few times I was back in after my phone for my laptop. I have since recommend here to my mother-in-law when she broke her phone and she was very happy with them as well! I would definitely use them again!

My husband, our little one and I stopped into iZeek today after reading all of the fantastic…read morereviews here. We had been traveling for two hours coming back from a mini vacation out of state, so we were thrilled to hear that my husband's cracked iPhone screen could get replaced and repaired in about 15 minutes. It was fixed in 10 minutes, if that. The storefront is clean and well organized. There is also music playing which was a nice touch. I would totally recommend coming here if you need any iPhone repairs. I think they offer additional services as well, (see my pictures). The two people working there (I didn't catch their names) were personable and very friendly. A real pleasure to do service with. Go on their website and enter your email prior to coming, you can get 10% off an iPhone repair with it. If we have any issues with either of our phones in the future, we will totally be back.

11.6.25 I am now a true believer of two things. Phone repair…read moreplaces in the mall and the cloud backing up your information. My phone inadvertently got wiped clean back to reset mode. I lost thousands of previous photos, info and dozens of contacts. Supposedly no way to get this stuff back. My screen stopped working. Couldn't do anything on my phone. Couldn't look at anything on my phone nor make calls. I was dead in the water for a couple of days. I went to a verizon store and they were the ones who reset my phone by mistake. Yeah that's a hard one to swallow for me. I'll be remembering that one for quite some time. I digress, so later this same rainy day last week on the day of Halloween I went to this store for help. I am still amazed at what they did. First of all, I didn't get anything back on my phone but I've been able to access it and use it once again. Secondly these guys are done serious techno wizards. They just happen to have a samsung galaxy S9 that has a minor screen issue that they wound be able to install and get me going for least amount of money out of pocket. Or they could order a brand new one and have it the following day. Well, as many of us know it's difficult to do things without our phones these days. And how quickly i found out for the first time in my life. I've never experienced anything like this. I hadn't realized how much easier they make things for us. For even the simplest thing of using an app on your phone to do your banking vs. going in through the website. I opted for them to switch that S9 slightly blemished screen onto mine. Yeah, you can stop laughing now. No, seriously, stop laughing. Ahaha, it's OK, I'm also laughing at how old my phone is. 7 years I've had this baby. I'll be changing to a brand new one this week. So then you can stop laughing. The store is an average small store like in most malls. Easy in and out by the I Hop entrance and then right next to T Mobile. They had me in and out with a screen in under a half hour. Wam, bang boom. These guys really are an amazing bunch of people. I asked the main guy I dealt with because I wanted to give him a shout out but he declined me using his name. I of course respected his privacy and am leaving it out. But this store deserves your business and respect. They do a fantastic job. They know what they're doing and they're not blowing smoke up your hind quarter saying this and that. They tell you what they can do for you or can't with a possible other option. They give your the price and let you decide. No high pressure tactics or anything like that. Their prices are reasonable too. Just as important as their work. Like I said, I'm a true believer in these places now when I used to think they were hacks. Not by a long shot. They're respectable people working hard to gain your trust and your business and the do it with humility. Absolutely amazing quality work from you guys. Thank you for getting me back up and running. Thank you thank you. Appreciate you all :-)

This place has very good service and super fast when putting new screen on, I only waited maybe 10…read moremins