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    AT&T Store

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm
    Updated over 3 months ago

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    3 years ago

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    AT&T Store

    AT&T Store

    1.4(10 reviews)
    7.1 mi

    For anyone attempting to show up to this store and turn in their phone for a Trade-In, don't…read more I had already received my replacement phone in the mail, and was turning my old phone into this location to complete the Trade-In and get the credits applied to my account. As they were checking my phone's condition the man assisting me, Angel, noticed a small scratch on the backplate of the phone. He ran his fingernail over the backplate, and mentioned that the store rates scratches by if their fingernail can catch. He then proceeded to estimate my Trade-In value at $350. Then, he called over the manager, Layla, who did the "fingernail test" and agreed on the value of my trade-in at $350. Besides this small scratch, my phone is in pristine condition and meets the requirements stated on AT&T's website: 1.Does the Device power on and off 2.Is the activation lock turned off 3.Is the device functioning correctly and intact, free of any chips, cracks, bruised/dead pixels or burn-in I called another AT&T store in my area and they said that this "fingernail test" isn't something stores do at all and isn't a part of AT&T's overall company policy. (besides that it's just absurd). I even called corporate AT&T, they also confirmed this isn't how AT&T checks phone conditions, and it's also not the store employee role to give you the money value of your trade-in. I called this location back to try to speak with someone else and spoke to Chris, another manager. Chris also said the "fingernail test" is standard for their store and when asked for the names of the employees who helped me, he initially refused, saying, "why do you need to know that". SOLUTION: take your phone to Ellisville or Chesterfield (both 5 stars) if you want the correct value of your phone given, and the credits you're owed put into your account. This Washington location doesn't have their customers' best interest in mind.

    Caution! Avoid working with Dallas! He included an extra service to my account despite my refusal…read more He also included other unnecessary items which significantly increased my bill. He did not assist in finding any discounts - that was done by the online representative. It seemed he may have been unable to focus due to being under the influence. I detected the scent of marijuana on him before noticing his bloodshot eyes. My recommendation: steer clear of Dallas!

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    AT&T Store
    AT&T Store
    AT&T Store

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.1(42 reviews)
    28.1 mi

    Grayson has a pleasant reception and is a humorous person. My controller's fix if I do the Google…read morereview is free of charge. Simple, straightforward, and expert guidance.

    If I can give them zero stars I would but unfortunately have to settle for 1. My husband brought my…read morelaptop to them in the beginning of January for a broken screen. We were told they need to order a new screen. 2 weeks went by without a word so we called and they said that the distributor sent the wrong screen and then need the correct one to be sent.First issue...Why weren't we called to be notified of the set back? In the end we just went with it and they said the new part should be on its way. a week later we received an email telling us they are in able to fix it with no explanation. so my husband went to pick up the laptop and of course they misplaced our charging cord and we were told they couldn't get a screen from a reliable source. we then took our laptop to a new place and within 3 days the screen was repaired and we found out that Ubreakifix had actually caused more damage to our motherboard that was cause by someone trying to replace the screen when they didn't know what they were doing and now we don't know if the laptop can be fixed. Of course when confronted with the other companies finding they are denying they did anything wrong. my husband will be going to the store tomorrow to talk with their district manager and I'll keep you posted. our question is if the part was never there in first place why was work done on the laptop which caused more damage????

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store - mobilephones - Updated May 2026

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