For anyone attempting to show up to this store and turn in their phone for a Trade-In, don't. I had already received my replacement phone in the mail, and was turning my old phone into this location to complete the Trade-In and get the credits applied to my account. As they were checking my phone's condition the man assisting me, Angel, noticed a small scratch on the backplate of the phone. He ran his fingernail over the backplate, and mentioned that the store rates scratches by if their fingernail can catch. He then proceeded to estimate my Trade-In value at $350. Then, he called over the manager, Layla, who did the "fingernail test" and agreed on the value of my trade-in at $350. Besides this small scratch, my phone is in pristine condition and meets the requirements stated on AT&T's website: 1.Does the Device power on and off 2.Is the activation lock turned off 3.Is the device functioning correctly and intact, free of any chips, cracks, bruised/dead pixels or burn-in I called another AT&T store in my area and they said that this "fingernail test" isn't something stores do at all and isn't a part of AT&T's overall company policy. (besides that it's just absurd). I even called corporate AT&T, they also confirmed this isn't how AT&T checks phone conditions, and it's also not the store employee role to give you the money value of your trade-in. I called this location back to try to speak with someone else and spoke to Chris, another manager. Chris also said the "fingernail test" is standard for their store and when asked for the names of the employees who helped me, he initially refused, saying, "why do you need to know that". SOLUTION: take your phone to Ellisville or Chesterfield (both 5 stars) if you want the correct value of your phone given, and the credits you're owed put into your account. This Washington location doesn't have their customers' best interest in mind. read more

I agree that the Washington store is the worse in customer service. I have experienced the same. They are rude. They are distracted. They are inefficient. They are not concerned about the customer. They do not conduct business in a way that makes the customer feel like they are being honest and hearing what you are asking for. I avoid AT&T store at all costs. Unfortunately I am the one who suffers in the end. They are worse than going to the worse dentist. read more

Caution! Avoid working with Dallas! He included an extra service to my account despite my refusal. He also included other unnecessary items which significantly increased my bill. He did not assist in finding any discounts - that was done by the online representative. It seemed he may have been unable to focus due to being under the influence. I detected the scent of marijuana on him before noticing his bloodshot eyes. My recommendation: steer clear of Dallas! read more

I had a great experience at this AT&T store. Dallas was so helpful by his knowledge of the phones and services. He provided a great customer experience. read more

I live in Union and always went to Washington, Mo AT&T. Now I drive all the way into Fenton. At least they do not get easily distracted (TWICE BY TWO DIFFERENT WORKERS ), did I mention I pay on average, $225 per Month for the past 7 YEARS!!!! FOR MY SERVICE? Two separate occasions the worker was literally watching the TV while U was asking about an upgrade. Today a different male worker was frickin setting up display laptops WHILE I WAS ASKING ABOUT AN UPGRADE AGAIN!!! ( I say too him, " you seem to busy to help me today perhaps I will go to the Fenton store " he was back peddling but too late buddy you has yr chance!! read more

I Purchased a galaxy flip 4 last month from the store, we were told that this phone will last and there is usually nothing wrong with it. Not even a week before we noticed the phone was faulty/defective, after barely a month and the phone screen is already unusable. (After waiting almost 2 and half hours) They tell my wife its not covered under the insurance or warranty, even though it was broken when purchased. so i called to speak to a manager to ask why it wasnt covered and i asked for his name and he wouldnt give it, laughed and then told me "have a nice day" before hanging up. I Purchased a galaxy flip 4 last month from the store, we were told that this phone will last and there is usually nothing wrong with it. Not even a week before we noticed the phone was faulty/defective, after barely a month and the phone screen is already unusable. (After waiting almost 2 and half hours) They tell my wife its not covered under the insurance or warranty, even though it was broken when purchased. so i called to speak to a manager to ask why it wasnt covered and i asked for his name and he wouldnt give it, laughed and then told me "have a nice day" before hanging up. read more

I now see why this store gets 1 Star. Surprised there aren't more reviews detailing their inadequacy. I purchased an iPhone 11 ProMax today for my wife's Xmas present, told them it was a gift and was assured that all I needed to do to activate the new phone was to swap SIM cards with the old phone after she opened it. I was giving it to her at our first Xmas which is 3 days away so she could take our Xmas pics with it. Problem is they deactivated the old phone today so now she has no cellular. I spoke to an iPhone rep on the phone who said all I needed to do was put the SIM card from the new phone into the old phone as that SIM card was active. Tried that and of course that didn't work either. So now I have to take it to the store to get it figured out. My wife is not stupid and knows something is up. Thank you at&t Washington, MO for ruining my wife's big Xmas surprise read more

So slow! Plus they have no idea what they are talking about when it comes to software and the product itself. Horrible

Very rude and inconsiderate. Not only do they not stock any DSL modems but they could not care any less. No apologies. No concern. Just go to the Eureka store. Very nice. Very helpful. Smiles. Considerate. Knowledgeable. Especially Jesse and Dennis. I definitely will never go back to the Washington store. read more

Never had good customer service here, they actually recently told me they couldnt help me with my phone or service when my iphone wouldnt work?.. kinda defeats the purpose of having a phone carrier in my opinion. Thanks for the help though atnt read more