Dustin is a very competent computer repair technician. Both…read morenow are working better than ever!

I have received computer repair services at Ready Set Repair multiple times over the last few…read moreyears. The service and experience was always great! Unfortunately, purchasing a refurbished lab top from them was a different experience. After taking my previous laptop in for service and learning it was fried, I decided to purchase a refurbished laptop from them. I figured it was safe since my previous service experiences had been positive and I had never felt like I was being ripped off. After a sleazy sales pitch, I purchased a refurbished Dell laptop for around $600. I have had refurbished computers in the past and have never had an issue with them. This Dell, however, is the worst machine I have ever had. It is, by far, the slowest computer I have ever used and it does not maintain a charge. I have to have it plugged in at all times while I am using it. Might as well be a desktop from the mid 90s. It is an extremely frustrating machine to use. Soon after losing $600 on this pile of junk, I notified Ready Set Repair of its issues via their online portal. I never received a response. I will not be going back to Ready Set Repair for services, sales, or anything else. I do not recommend them and advise anyone seeking their products or services to be wary of untrustworthy sleazy schmoozers. Gross.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Staff sucks. Walked in and turned bluetooth speaker over to make it quieter because had migraine…read moreand accidently turned it off and he rudely said dont touch store property or something like that . shit was on counter so wtf. But them still bought phone because was told I would get 3 months service and LG phone for 125$ but logged into app and it says service only good for 1 month ?! Another wtf.!!!! Will call tomorrow and see what the deal is so giving them the 2nd star incase app is wrong but dude probably f@*ked up

Went in today to see if they had a phone I could buy from them the phones that were there not…read moreunlocked and not ready the man that was helping me was a little rude and and didn't even welcome me in he was on the phone talking about his personal business they didn't even have a case for my phone. The customer service was not that good

Operates with Smart Fix and leverages each other to rip off their customers…read more I'd leave 0 if I could. Replaced my daughter's screen, sold me an upgraded screen and warranty for 60 days. Less than 2 weeks later the screen started showing a bright line, the warranty conveniently didn't cover the issue and they couldn't help at all. So, ripped me off for $250 and broke my daughter's new iPhone. DO NOT DO IT.

I got my watch screen protector yesterday and it seemed like it would be durable and worth the…read moremoney.... (even though $27 is steep for a tiny piece of plastic). I got home and set my watch on the table and it chipped and cracked the cover. I went back the next day and the man said I could pay $10 for a replacement, even though I bought mine within 24 hours. I guess it just sucks to spend money on a product that isn't quality and then not have any leeway when it comes to quality assurance or customary service. The man said "well the screen didn't break itself so YOU need to pay for it."

I visited this store recently to upgrade my iPhone 14 to an iPhone 17 Pro Max. Afterward, my…read moreaccount reflected an extra line and a new device charge that I did not authorize. I never received or activated the device, but the charges still appeared and my bill jumped significantly ($350 the first month, then about $250 in the following months). The follow-up with the representative (Mohammad) and the manager has been exhausting and disappointing, with repeated calls, transfers, and no clear resolution. If you have to use this store's service, verify all account changes in the Verizon app before you leave and insist on a printed order summary/receipt. Dont trust them but Chris.

So my internet with Verizon was getting spotty. Went to this store and was told I needed a new…read more(better) box. I was told to go to any UPS store to mail back the old one. I did that. I worked with Ali who was pretty nice. The new box was okay but I was having slow service. It finally worked well after two weeks. Then I get my monthly bill and it was more than double. No one said anything to me about my bill going up. I go to the store with my bill because the issue originated there. I got this guy, Jesus, who was very talkative. I explained that the bill had to be wrong. He quoted me a Bible verse and I asked that he not do that. As we talked through the bill, he said I was talking "crazy" and I asked him not to use that word. I did not yell, swear or curse. I was just being direct. Turns out I was overcharged because the account linked to the first box was not closed. And there was a charge to open the new one. Ali never said anything about an activation charge and why he didn't close the first account, I don't know. Jesus would not stop trying to bait me. He said maybe I should have called Ali, he said I should probably go home and call customer service and I said I wanted to solve the problem right now. He called customer service and then got very quiet. The rep talked me through everything. I thanked the rep and we hung up. I looked at Jesus and said, "Do better" and he said, "God bless you." Again with the religion. Very offensive and off-putting because I already had said please don't talk about religion. Suffice to say, I won't be going to that office ever again and I think they have a real problem with Jesus.

@ excellent customer service I would recommend this store to anyone these young men are very…read moreknowledgeable and helpful the store had everything I needed

Absolutely horrible service from this establishment, Waited over an hour to receive help because…read morethere was only one person working !!!!

Christopher was even willing to come in on a Sunday to replace the battery on my iPhone.read more

Thank you to Chris and staff for repairing my phone screen! If you bring in your own screen…read moreprotector it will be done within minutes and expertly. I appreciate that the option is open in the air and it comes with no charge. Expect to pay for the service if you didn't bring one though! Chris is professional and friendly, and pleasant to talk to. I feel like I can trust my phone to him and his staff. Don't be afraid to ask questions or any concerns.

The manager was very helpful with issues I had switching over phones and internet. Much more…read morehelpful than the T Mobile shop on Grant and Tanque Verde.

Exceptional service provided by Miguel not only did he greet me with an amazing smile but also was…read moresuper helpful regarding monies that I could save having home service and insurance with AT&T. I have been a customer for 20+ years with AT&T and he was by far the best individual I have ever spoke with from AT&T thank you so much Miguel for your excellent service. You should be considered a trainer and get promoted to be a manager. Great job.

Amazing service! This location opened less than a month ago and is a more central location. The…read moreassociates were friendly and were able to match the deal I found online and provided a better discount. Took less than 5 minutes to finalize the offer.

Temporary 4-star, I'll explain…read more I've been using cox for two years now. I started a service line at address 1, on a fantastic promotion they were running. As of October, this year, I acquired address 2. Cox has been great to me so far, so I started a SEPERATE line at address 2 (using yet another amazing promotion). Up to this point I am now moving out of address 1. I saw on the website that we can transfer service to a roommate (which I have at address 1). Called them up, took a few tries, but eventually got WHAT I THOUGHT (and made sure to check) was address 1 disconnected and switched to the roommate. Went into my cox account to learn they switched ADDRESS 2, taking me out of my newly started promotion and still having me associated to address 1. With how long this has been taking and for it to mess up this bad, I am PISSED. Drove to COX on Campbell, took a couple breaths before I walked, and laid it out for Roxy (employee I was chatting with). Super calm, cordial conversation. And that's where we are at with 4 stars. Online COX customer service needs some serious work (i will avoid using it again). In-person, COX is amazing, super kind employees at every location I have been at, and really are looking to help. My case is still in process, but up to this point COX on campbell has been a 5-star experience with how my situation is being handled. It will be a certified 5 if they can satisfy this case. Thank you Roxy, and I sooo deeply apologize that you got all this thrown at you. (#Frank, you don't go unnoticed, neither does the DJ)