Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

What a day!!! The battery in my phone totally died. Besides no phone, texts or emails; I had 3…read morevoice mails that I had saved from my husband. He passed in 2019, but I am still able to hear his voice. I was kinda having a bit of a meltdown (which I don't usually do). Luckily for me, Armando was next up to bat when I walked in the door. He was so reassuring that he was going to do everything he could to retrieve those voice mails. He was so persistent & he didn't give up!! And by gosh HE DID it!! The voice mails were saved. Armando is my hero, not just for doing his job...but doing it with kindness, determination, and patience. T-Mobile...you are darn lucky to have a young man like Armando!! Armando, thank you so very much again...you are a !!!

Although the staff acknowledges you when you want in, they are not that helpful. They are all…read morepretty hands off. I went in to activate a new phone and submit my current phone for trade in. The first staff member "set me up" and started helping other customers. I had to ask 2 other staff members for help since the activation wasn't going through correctly. There are many Tmobile staff members who go the extra mile, but this location's staff aren't one of them.

The manager of this store lied about the delivery time on my phone and had me sign documents under…read morea false precedence. I requested to place a down payment in store, instead of directly informing me that it was not possible before pushing the sale. She decided to hide the fact that it wasn't possible until I had already signed. Telling me it was ok, because I could just "call and pay more anytime". While that may be true, being misled to believe my initial request was able to be fulfilled is something I find extremely unethical. I contacted the business in post to get help in locating my currently lost phone, to be told "no, we cannot help you". With no further information on how I can locate my phone, who's delivering it, who I can call or where I can find the tracking information. The manager in response yelled at me, refused to let me speak, having an emotional melt down over the phone.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Tucson store today.

I and my 2 sons have visited Metro by T Mobile on Sat 10/24 at 3 pm. Address: 4229 W. Ina Rd,…read moreTucson AZ. I wanted to sign up for $25/mo promo they run recently, for myself and my son. There was only 1 sales associate0 young short girl. I have spent around 20 min clarifying the terms and the price. I have selected a new Motorolla for exchange for my old iPhone, and my son selected a new iPhone to exchange for his old iPhone. The associate told that monthly pmt for Motorolla w/b $25/mo, and monthly payments for iPhone w/b $30/mo. Then I told her that we need to drive home and save our pics/ contacts from old phones to PC, and we will be back in 1 hr. In 1 hr we came back and she "fired" from the entrance that monthly payments for iPhone w/b $60/mo instead of $30/mo. I was shocked because I was expecting the promo price they advertise, which she confirmed 1 HOYR AGO. In a normal tone, I asked how come the price has changed within 1 hr? She immediately raised her voice and "fired" back: "right now!". I asked again "How?" She ran hysterically to the phone stand, without any excuses, swishing her hands and firing back that she just tried to cell the same iPhone phone to another customer, and was not able to sell for $30/mo, because the system would not let her. I silently walked the boys back to the car without saying anything, because she was very aggressive. I returned in 1 min and quietly asked her contact number for her manager. She hysterically ran out from her desk and started yelling at me right in front of my face. She screamed once again that the price has changed, and every time I tried to ask her a question she yelled that I have a very bad accent, "reminded" me that I am a foreigner, and demanded me to "leave her store immediately" otherwise she will "call the cops". FYI: I live in the United States for yrs, I am a US citizen, I have 2 BA degrees, and work as a controller. NOONE EVER acted more racist and aggressive towards me as this person. I am shocked not the way they sell phones or educate their employees, - I am shocked they hire and retain employees who treat customers in such a racist and aggressive manner. SHOCK. i am asking management to follow upon this outrageous behaviour, the store has a camera-WATCH

Saw a review about this place and was pretty bad so not coming here ever unless I see some changeread more

You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

Worst WORST customer service! Not only did the employee treat me and my daughter with full…read moredisrespect but hid when I asked him for his supervisors name. Then told me he would not tell me his supervisors last name. He asked me to leave then threatened to call the police (even though I work with the police dept retirees). We came in to get two new phones too (taking service from Verizon)!! We were excited and his lack of professionalism and lack of knowledge was embarrassing at most! Never go here if you want to be treated like a new customer! Brunette in his late 30's. He's a punk and should be fired asap. I've been going there for 5 years and diverted our plans to go to "my AT&T" and got treated like ____! Wow! Just Wow! " Nicholas" is his supervisor. This employee was completely lazy and that's why this stores rating has become crap.

Amazing service and I was out in less than 20 minutes. Definitely would recommend for affordable…read moretech repairs

I had a very disappointing experience. I brought in my Xbox One controller to have the RB button…read morereplaced and was quoted $250 for the repair!!! They claimed the part and shipping were expensive, which is a complete lie. I could have bought 4 controllers for that price! I ended up ordering the part myself for about $10 on Amazon, received it the next day, and fixed it in 20 minutes. There is no justification for charging that kind of price for such a simple repair. This felt like a complete scam and they have no shame in lieing or taking peoples money. I would not recommend this place to anyone looking for honest or reasonable repair services.

Norma was amazing & had awesome customer service. Was able to help with all questions & had…read moreexcellent knowledge. I would come here again for any problems or questions thanx to her

FANTASTIC service provided by Fernanda, Jason, and Jesus! Great patience, excellent communication,…read moreand they each respectively went above and beyond to help me add a phone to my account and installed a desperately needed eSIM. Such a wonderful customer experience at this location! Thank you!