Tried calling the store to see if they have a phone in stock. Called twice and both times their phone was static and broken. Pretty sad when a phone store has poor phones read more

I've been an ATT customer for years (over 30), have been to many ATT stores and purchased a number of phones and accessories. I recently dropped my iPhone and was in need of a new screen protector for my replacement (so thankful for insurance!) I know I can purchase a screen protector on line and save some $$$, but I wanted to buy it in the store so a profession could put it on my phone and avoid bubbles and finger prints. The sales associate less than enthusiastically agreed to put the screen protector on my phone and said he'd try to put the camera lens cover on. He got the screen protector on (with what appears to be lint included on the edges). I had to ask for a cleaning cloth to try myself to smooth the edges. After working a few minutes I asked for assistance. The manager on duty rubbed on it with his fingers (leaving smudges) and said, sometimes the humidity does that. Really?! No, you all did a bad job!!! In addition, the lens cover he sold me was the wrong size (and they didn't have the correct size in stock). Of course, that was refunded. However, if the associate would have listened to me when I told him what phone I had....he would not have inventory he could not sell (because he opened it and tried to install it). At least he realized it and didn't stick it on my phone anyway. To top it off...I had to ask for a receipt. Isn't it normal to ask the customer if they want a receipt? The customer service is clearly lacking!!! read more

I actually had a great experience at this location. It was quick and easy. I had called AT&T customer service earlier in the week because my internet promotion ended, and the price increased to $80. I wanted to bundle by adding TV. It was a work day, so I asked them to call me during my break. I never got a call back. So yesterday, I called my nearest store and spoke to someone. I explained my situation, and she asked me to come in. She gave me options for how I could save. When I went in this morning, there were a few customers in the store. All the employees were wearing masks, and one of the tables had a plexiglass barrier. I was greeted by Taite, the manager (based on her name tag). She was dressed in a pediatric cancer t-shirt and tutu for children's cancer awareness month. She remembered I was the one who called. She asked me what shows I liked to watch. I said travel, cooking, and sports. She recommended the Choice package TV with Internet 1000. She was able to apply a $20 off promotion for internet. It comes with HBO Max, so now I can cancel my current subscription and save. So for $104/month, I get TV and a faster speed internet than the fiber 300. I needed my sports channels now that football started...esp during this pandemic! :) I left the store with the slim "box" and remote. Activation and setup was easy. I love that the remote has Google voice to quickly find what I need. It was activated so fast that I didn't have to wait for my internet to switch over or watch TV. I'm a happy customer!! Thank you, Taite!! read more

If I could give this location 0 stars I would. Absolutely the WORST customer service and unprofessionalism I've experienced at At&t. Went in and signed up for service, trade in, and new phone. The employee Tazz signed me up for whatever he wanted didn't ask what I needed and messed up my name when he had my ID. He was very unprofessional talking about his wife and how she doesn't respect him and sex and other inappropriate things. I had to go back 4 times in one week because things are still messed up on my account. I am headed to a different location at this point because that location is too concerned about scamming and personal stuff to do their jobs correctly. Oh and Tazz says he's the manager. Well he needs more training and so does his employees one of them Pablo even cursed in front of me! read more

We've been in a few AT&T stores looking to buy a new phone the Pro 13. And we met Daniel Delgado a few days ago and he is absolutely amazing! He is probably the best AT&T employee we have ever encountered! He is so helpful, competent, courteous, smart, personable, and he can multitask meaning help several customers at one time and actually complete the job. He also saved us a lot of money. We have been in this store a few times because we ordered a phone and then went in to do a trade-in. So we saw him in action with not only our situation but with other customers. We are so grateful to have someone like Daniel at this AT&T location! He is awesome! read more

Came in on New Years Day to upgrade our iPhone 6 to the 11. Micheal helped us right away! Super helpful and walked us through all the different options. We upgraded our iCloud storage too. The place is super clean and the employees are always helpful and nice. We always come back to this location. read more

Went in to buy 2 iPhones 13 and 1 iPhone 13 pro Max. Daniel helped me. Worst customer service and a liar. Told me I could trade in my dads and moms phone and get 300 dollars. Said I had a month to turn in my old phones. Came in 2 days later and the lady in charged that day told me it was imposible. UM HELLO, I already bought and ordered my iPhones thinking I was getting 300 off. Was lied to by Daniel!! Only solution that was given was to return the phones. Wow. The day we bought the phones he told us about a buy 2 get 1 free on accessories. Bought 4 so I was getting 2 free. He Charged us the free ones!! Found out when I went to another AT&T store... an actual at&n store because this one isn't an official AT&T store so I was told. My father asked if he could use the restroom, Daniel responded, "It's a public restroom... it's public." Wow after buying 3,000 dollars worth of stuff on the same day and being with at&t for 15 years with up to 4 lines. Internet and cable we get treated like this?!? Just Wow. His excuse was that he was the only one there that day and had 2 other customers. UM HELLO?!, no excuse to treat us with disrespect and bad service even when your understaffed. A simple "give me a sec" or "give me a moment let me check in with the other customers" would suffice especially when the other two were coming in to pay a bill not buy 3,000 $ worth of stuff. And not the mention the constant. "I just bought my phone it's an android I payed 1,000 for it." Like dude get a grip. We're getting iPhones and frankly have no need to know that you payed 1,000 for your new Samsung. Especially when you flaunt it around like it's the only thing your proud of, and it doesn't help with the bad service. Went in there 3 weeks later to ask when my iPhone 13 pro max was getting here because it had been 2 weeks late from the date Daniel told me I was getting it. Turns out that apparently now he can't give me an exact date of when it's coming. But when I was ordering it he swore it'll get shipped in 3 days and find its way to me by the end of the week. Cool story bro. Something needs to be done because I am sure we are not the only ones that have been treated like that from him. Especially seeing the way he treated those other 2 customers. Don't know if he thought himself a manager or something special because he was there by himself that day or whatever. But it's disappointing to be treated like this. Won't be coming back to this store ever again. If your reading this go to the AT&T by cypress and 45, it's way better service than this store and it's "Daniel" will give you. read more

Great location! The staff is wonderful. Gerson and chance are very knowledgeable and are great employees.

By far the worst experience I've had in years. I came into this location to trade in my iPhone 7 for the XS Max. I came in the day before and worked with Sal and he was going to trade the phone in with no problem but I decided to see if other stores had better deals which turns out they didn't because of the wait at target, Best Buy, etc due to it being Black Friday. So I came back in the next day. Sal was with a customer and there was a young girl who was sweet and started to help me. She initiated the process of trading in the phone and in comes the manager(JD was his name I believe) inserting himself into the transaction and stated that my phone had to be in the same condition as when I bought it to trade it in. My phone was in tip top shape because i kept it in a case the whole time. I've never cracked a phone/screen in my life. He proceeded to take a picture of the phone, wipe it down, take it to and from the back several times and inspect it as if he is checking for anthrax or something. I was extremely insulted to say the least. He went to the back again and I told the nice girl to just give me the phone and I went to the location on spring Stuebner and grand parkway. There I had a completely different visit. I was helped by Kristina and that girl ROCKED! Helped me with my phone and I even bought an Apple Watch! That's to her, I am still an att customer. read more