My Samsung was not charging properly after many of my attempts to fix it - finally brought it to…read moreuBreakiFix - Alex, the manager, was very friendly and open about what they could or not do - after a very short period the charging was working full blast again (it was not the charging cable) -/ Also Alex shared much info about the "ins and outs" when charging a phone - the bill was so nominal I decided to buy a small item to add to the compensation for their "quick on the spot" repair - had been there before for another situation and was very satisfied with that outcome - for sure will go back once again when the time comes/

Quick and easy service! I went in for a cracked screen through Verizon. Jonathon helped me today,…read morehe's great and the experience 10/10.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

Amazing service! These are people who know what they are doing and share their talent and passion…read morewith we who drop phones. Stopped by to get a phone camera lens cover fixed and a new screen protector. The whole job took just minutes to be completed. Extremely satisfied with the result. Definitely recommending this business. I will be returning. They also offer some phones accessories with unbeatable prices.

Had a possible Ford auto battery problem - Mike was very informative on the phone and even more so…read morein person upon arriving - he explained the situation and check out the charging - explained the alternatives patiently - decided not to replace the battery for now - but hats off to Mike who was super knowledgeable and friendly / Everyone should really appreciate these stores (and the one in Petaluma) - they are small but packed with anything and everything batteries and more - I was surprised they offered auto batteries (with a very large stock and had the one I needed) - they should be your first choice not "the rain forest website"!

I walked in with a hot, swollen cellphone battery, they had the battery in stock and said it would…read moretake only 20 minutes to replace. They are fantastic & it cost less than $100. This place is magic! Next time i need a car battery i will go here! They will put it in for you.

My name is Ben McDaniel. I was a customer the rohnert park C.A location.A ln agent name sam was…read morehelping me.He is the best customer service representative I have ever met.Treated me with kind and courteous service. He is patient and very knowledgeable. Highly recommend his service.

Jacque was very helpful and very kind personality, she help to make sure get what I need to never…read moreforced me to buy something from the store it is the way how customers service need to be excelente experiencia gracias Jacque

At 3:28 on 4/4/2021 my son was standing at the door to come in. He saw the employee in the store…read more She saw him. She locked the door in front of him with him standing there. Then walked away without a word. We knew they closed at 3:30 on Easter. I then called the store and asked why they closed early and would lock the door in front of a minor. Rosario responded... we didn't see him. He's 6'4 . How in tf can u miss him. And you cameras sure didn't miss you locking him out and closing the store early right in front of him. Then I asked for the manager and owners names to file a formal complaint with Boost Mobile. She refused. Then has to ask the other worker what name to give me (all while I'm on the phone. She finally said Jose. I asked Jose what? She said that's all the info I can give you. You can call boost mobile and complain. So I asked her.... You just closed and locked your store..... early... with a minor standing at the door walking in then lied and said you didn't see the 6'4 boy standing there....your refuse to give me your manager or owners name or contact info all cause you wanna leave work now... is that correct? She responded. I don't know what to tell you we're...closed now.... we called 15 minutes ahead of time to ensure they were open. Ans they still did this bullshit. Racist ass disrespectful Santa Rosa assholes. I bet if we were Mexican too and partaking in the Mexican festival in front of the store they woulda treated us different. Great job. Great way to treat your customers on Resurrection Sunday.

I wish I caught her name, but a young woman spent like 45 minutes today helping me fix my phone. I…read morewas previously a virgin mobile customer that got transferred to boost a few months ago due to a merger. i got my new phone mid July, but Boost gave me a bad SIM that left me unable to use text or internet without being connected to wifi. Somehow, even though i just became a boost member, the plan they transferred me to is considered outdated, and they no longer provide the SIM I need anymore. However, this young woman took her time carefully going through all their SIM cards to find the ONE LAST ONE they had that worked for my plan. Not only that but before she found it, she took the time to call the other local stores to see if they had one left, as well as calling I'm assuming her boss/supervisor for assistance since my issue was a uncommon and trickier to fix since tech support wasn't super helpful. Overall I really appreciate the effort she took to help me getting my phone working since the customer service hotline didn't help me at all.

1) They lost my computer charger 2) They didnt even fix the…read moreproblem I brought it in for 3) Took weeks longer than estimated (to not fix anything!) 4) Horrible communication This has got to be the WORST business experience I have ever had. I dropped my laptop off with the charger for the headphone jack to be fixed and a few weeks later I was called back and told that it was fixed and ready to be picked up. I went back to the place to pick it up and the owner gave me bad news. He said that the person did not fix it at all and on top of that lost my charger! He called the person who was supposed to fix my computer and he claimed that I did not have a charger when I brought it in which was complete you know what. To redeem himself the owner didnt charge me for the time trying to fix it and let me borrow their charger as well as supposedly ordering a new one for me. Also to fix the audio problem he let me borrow a usb interface and ordered one online in which we agreed for me to buy and then trade off the stuff thats mine for the stuff thats his. In the shop, the charger had trouble charging. Turns out the charger is broken and only works for 5 seconds max on an outlet and then will not work again on the same outlet for the rest of the day. I have tried it on multiple outlets and at different houses. And to top it all the off while I still had a little bit of charge for my computer I attempted to use the supposed state of the art usb interface, (he said it costed $160, I seen the same one brand new online for an average of $60 - $70), and it didnt work!!! The owner told me he would call me in one or two weeks when he received the shipment of the charger to replace the one they lost, and the usb interface in which I was going to pay for. Well that was about 3 or 4 months ago and still waiting for him to call. Ive tried contacting them multiple times but no response! The original estimate to get my computer done was only 24 hours and it took them weeks and whenever I called they would say that they were working on it and it would be ready to be picked up the next day. Also during work hours I went to the place 2 times and nobody was there. The second time however the owner arrived there after I waited 15 minutes and was about to leave. And if you have the same luck as me, they will never answer the phone. Bottom line this is the worst business I have ever encountered in my life and I do not say that lightly. The only 2 things that I have ever written a bad review about is this place and Academy of Art University. But they got 2 stars. This place doesnt even deserve 1!!! I cant believe this place is still in business. Very unprofessional.

Thank you SO much to Tony for taking care of me when I panicked over my broken computer! I came…read moreinto Computer Wizards a complete wreck over thinking I had lost all of my graduate school papers. My computer kept freezing and not allowing me to access anything. Tony calmly took over, recovered my files and even asked me if I needed a glass of water while I waited. BRILLIANT! I know I looked & acted like a complete disaster so I apologize!. ;) He was so professional, kind and knowledgable. Thank you SO SO much. You're a life saver. :)

Keana helped me and was so patient and thorough. She made having a technical problem bearable,…read moreeven pleasant!! She is one of two T-Mobile employees who I believe are truly STELLAR. In the decades of use of T-Mobile, I haven't had much positive feedback to give, so Keana was a game-changer for me. Thank you sooo much Keana!!!! And, the SMART manager who hired her!!

Bought an Android phone from these people. It got infected by a virus. I have spend days on end…read moretrying to fix this to no avail. I cannot get any of the well known on line virus removal apps to either work or download properly. In total frustration I went to the T-Mobile store to ask them for help. There, in Rohnert Park at the T-Mobile shop she told me she could ask her co-worker to take me in the back and he'd hook my phone up to a computer and only charge me $100! I couldn't believe that the extortion common on the interet had followed me right into a commercial provider of this particular nightmare. I will never do buisness with this company again. The service is non existant and the price is absurdly much too high. Any used phone with the cheapest service is better than this insulting garbage!

Great service!!! Copen (sorry for spelling) was awesome. He was so patient, and willing to help my…read moreson find the best fit and style of jean. He tried to make the outfit with shirts and flannels. He was very helpful with our in store order. Great experience! Thank you

Josh was such a delight! I came to buy some bling jeans and though I'm 51 years old, he never made…read moreme feel like I didn't belong at the store. He was helpful and professional and made me totally comfortable. I couldn't find what I wanted as they're pretty wiped out from Christmas so we went through all the online choices as well. All said and done, I'll go back in a month or two to try again.