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    AT&T Store

    3.4 (14 reviews)
    Closed 10:00 am - 7:00 pm

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    10 months ago

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    2 years ago

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    2 years ago

    I found both employees to be rude, unhelpful and deceptive while purchasing a new iPhone. Worst cell-phone buying experience in 25 years.

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    2 years ago

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    Verizon

    Verizon

    3.3(24 reviews)
    1.4 mi
    Available by appointment
    Shipping

    A few weeks back my wife and I wandered into the store looking to see what deals might be…read moreavailable. We have both been having lots of issues with our AT&T phones, so just thought it was worth checking. As soon as we walked in the store, we were greeted by Shawn, I think he's the store's manager. As I explained that I was interested in getting my AT&T service switched over to Verizon, Shawn helped me review the plans and relevant promotions. He even went through a total cost of ownership review that made it clear to us that I should make the switch. The crazy part was that even though Shawn was helping multiple customers at once, we were impressed by his ability to multi-task and keep us moving through the process. He even got us a credit for switching our lines and we did not even have to change our phone numbers! At the end of our visit, we ended up leaving with 2 new iphones, an apple watch, and a smile on my face because it all took less than an hour and we got a lot done. Shawn even gave us some bottled water to take to our Son as we mentioned he was thirsty. This was by far the best experience I have ever had in ANY phone store. I have been a AT&T, T-Mobile, and now a Verizon customer because this store and their staff earned my business. The fact that the manager gave me his personal phone number to get in touch with him if I had any issues went above and beyond quality customer service. We will be returning soon to get the iPad deal and add another line for my Dad's phone too. Thank You!

    The associate that I worked with was really helpful and cool, but I was clearly told that I had 2…read moreweeks to decide if I wanted to accept the promotion on a pixel smart watch. I came back a week later and different rep told me that promotion has closed already. I explained the situation and he called his manager, but that person said they couldn't do it. I really wanted to leave a 5 star review but now that the manager refused to follow through on a simple offer like that, I'm a bit peeved.

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    MyiPhoneRepair

    MyiPhoneRepair

    4.6(343 reviews)
    5.3 mi
    $

    I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

    Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

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    MyiPhoneRepair - Computer repairs

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    AT&T Store - mobilephones - Updated May 2026

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