Horrible customer service. Especially from the employee Gio. I came in to try to exchange a charger because it stopped working two days after I purchased it. He explained he couldn't do anything without a receipt and I would have to wait for the manager to come back from vacation. The employee was extremely confrontational and extremely argumentative. Came back when the manager was here. Whatever the employee said to the manager made the manager kind of give me the cold shoulder too. The manager, Michael barely said 5 words to me the entire transaction, which I have audio recorded. I wish they would bring the old manager back. He actually cared about his customers. This whole incident has caused me to go switch phone companies where they have real customer service and know how to treat customers. read more

You can tell these people hate working. They prefer not to help a customers they would rather stand around and hang out chatting. Seriously it's such a bad vibe when you walk in very unfortunate. Wish they got some new employees cuz these guys suck read more

Needed an upgrade and Cassandra was great! Super helpful and made sure we got the best deal and options we qualified for. Also helped with transferring over everything to make it easier for us. read more

The worst customer service I've ever experienced!!!!! My wife and I were so disappointed in the young man's customer service we ended up leaving and not buying anything at all ! As soon as we walked in we were approached but very rudely and from there on nothing but attitude and monosyllabic responses .. we were there to purchase and upgrade with a couple thousand to spend ... in the end just walked out ! read more

They scam! Will add lines and insurance without you finding out even if your not at the store ? It's magic

Gaby is in the customer service business! Lost a phone and she was hands on through the complete process. Helping us all along the way . Kudos the Gaby and AT&T ! read more

Teach your employees how to use OPUS and educate themselves on promotions, its sad that a corporate manager has to coach third party employees. "Call customer care" lol okay. read more

Went on to see why my phone was not accepting calls and the girl didn't even look at it she just ohh I don't know what to tell you did you try turning it off and on. read more

I went to the store to purchase a iPhone and Elejandra helped me out transferring my stuff from my old to my new phone. She answered all my questions I had and I'm definitely coming back on my next purchase!!! read more

Dropped into the AT&T store by my House Looking to upgrade my Samsung Phone to the new I phone 7 plus, there's About a month wait to get the gloss black 7 plus, becuse of the popularly of This phone, just also want say thank you To Teresa for wonderful service, had me In and out in time, if your in the Patterson Area stop in to see Teresa. read more

Don't waste ur time here. I went in to find a flip phone for my mom. Looking for one that can block calls. I asked the girl that was assisting me which of the two phones had that feature, she said she didn't know and turns to another girl who was sitting at a table where I found the two of them when I first walked in, (name tag said Lily) she looked up from her phone long enough to answer " oh I don't know" . The girl that was helping me added that they had neither of the two phones in stock and they would have to be ordered online.........I said "thank you " and left. I will never return to that store. I took my business where I always I do...the Turlock AT & T store next to Target. read more

Went to get my screen protector replaced. I purchased one over a year ago with them and every time I order a new one with the insurance, I have them replace it for me since I don't trust myself to do a good job. I always feel so welcomed and never feel like I'm being rushed. This time there was a very rude lady there waiting for I don't know what but she was pissed off. She kept mentioning that she had been waiting for a while but I could tell that there was only one girl helping. I wish customers had better attitudes coming into a business. This girl was trying to help the customer in front of her without making them feel rushed which is what I would want!! Please have patients people!! being a B***H never gets you good costumer service. read more

This location is in AT&T authorized dealer this is not an AT&T store! They cannot deal with a lot of services or issues that an AT&T store can deal with. If you have service issues or any customer service related problems do not go here this store is a bogus AT&T store you might as well go to AT&T representative at Walmart and get the same service. read more

Excellent service today by Faby. We entered the store and we were greeted right away. She was kind and very tentative. She helped us with a new protective case and glass protection for our note 8. Thank you so much read more

Good morning I came in with a very small problem and left out very satisfied and very happy the staff here is so friendly it's awesomely ridiculous keep your staff you have and I also love FabBY she is great. She was able to help out with the problem in a timely fashion. read more

I walk in and two employees at registers were busy. The third employee was opening product and ignored me. The forth employee was on her tablet at a table. I waited for 15 minutes and the employee lily finally said she can help me pay my bill. Why couldn't she tell me that 15 minutes ago?? I'll never be back to this store. read more

Purchased a Samsung S7. Employee mentioned that I could get a free tablet along with the phone. Did not mention the monthly service fee. Found the resolution on the tablet to be very low, decided to return within 14 day window and got a Samsung Gear watch instead. They kept changing their story about the restocking charge, yes, no, yes, no. Service/help is inconsistent, they don't tell the customer the whole story. I would not recommend this location, drive a few miles and visit one of the AT&T stores in Modesto and get better service and more honest people. Local convenience isn't always best. read more

Costumer service is super slow in there for 26 minutes and nothing needs more workers working only one person

So service is okay semi helpful. But reasoning for the one star is after going in and paying off one phone and putting a down payment for a new one they tell me my new phone will require insurance due to their policies and I can cancel it later. Once speaking with AT&T they tell me this was false and possibly to meet their "numbers". Swindling $9 is worth a one star apparently. Please do not fall for this. read more

My service at the AT&T store in Patterson was more then great! The employees when over and beyond to help me with my phone.

Worst customer service the guy helping was a total asshole and said my credit couldn't be run I literally went in every day for a week to see until I gave up and went to Verizon, they had no problem running my credit and I got a plan in less than 20 minutes. Also they need more training they are no help read more

If I could give negative 5 stars I would. This place is beyond unprofessional. The workers are absolutely no help. There was even a rep laying down on the floor?!! One of the reps even had a puppy she brought to work. Worst customer service experience of my life. Staff is extremely unknowledgable. I immediatly called customer service to cancel my service and switch to Verizon. LOVE the staff over at Verizon in Patterson. At&t should start taling notes. I have tried getting ahold of this stores District manager and was unable to. Clearly this company does not care about their customers. So happy I switched to a company that cares. read more

Been in here a couple of times. Every time I have gone the manager has been there to greet me and ensure everything is being taken care of. The sales rep (forget name) and manager were able to do what even the corporate store couldn't figure out for me in less than 10 minutes. Very knowledgable staff. Large variety of inventory. I will continue to choose this location over corporate. Keep it up!! read more

Horrible customer service. The young lady who was the only employer was very dismissive to every customer before me. After waiting for 45mins she told me the system was down and she could not help me in any way and to try back in a couple of hours. read more