Walked into this Verizon store this afternoon there was one young woman working. I stood there for…read moreseveral minutes before she even acknowledged I was there Then she said how can I help you I explained my dilemma her reply was "Have a seat, I don't like anyone looking at me.... I left .... How rude was she

Horrific experience. Bought my phones and my iPhone never worked. Flash to almost two weeks ahead,…read morephone still drops calls. Was told I could only go to THIS store to resolve. Employees apparently can't handle any frustration from their customers and they will make it out like you are the issue. Biggest mistake I've made in awhile switching to Verizon out of this non-corporate location.

Very happy with the service we received from Chris K. Came into switching my line to my SO's…read moreaccount from another competitor to Verizon. He was very knowledgeable about everything. He added me to a new account with a new phone & also told my SO about his deal he had being a loyal customer. Verizon was able to buy back his old phone and upgrade him as well. While the process was tedious, Chris K was extremely polite and courteous from start to finish. He stayed 3 1/2 hrs after close to get everything squared away for us! He's new to the cellphone sales but was so friendly and calm as he went through the process with us. Thank you Chris + team for taking the time and making the whole process bearable. Chris, we hope you make it far in this industry! If you go to this store, go to Chris K.

Buyer Beware!!!!! I…read morerecently purchased a new phone with this Cellular Sales location. When I got my bill, I noticed I was charged two $35 activation fees. One at Cellular Sales and one at Verizon. When I called Verizon, they said I only should have been charged the $35 with Verizon. Verizon was great and immediately credited my account back the $35. Recently, my phone started intermittently flashing. I took my phone to this location to replace since I was still in my 30 day warranty period. I was told by the associate who sold me the phone that Cellular Sales couldn't replace my phone. I would have to call Verizon to order a new phone or go to a store called uBreakIFix. The associate at Cellular Sales thought it was a screen problem and said uBreakIfix can fix my screen for free. I drove over to uBreakIFix only to be told by the associate they don't fix screen issues with new phones......... After getting home, VERY frustrated wasting half of my Saturday and still not having a fixed phone or new phone, I noticed that 90 percent of my photos were missing from my gallery. Not sure if it Cellular Sales or uBreakIFix that somehow deleted my photos but all my photos were there earlier in the day. Luckily, I backup but I've had to spend most of my Sunday today, downloading and transferring back to my gallery.......... Lesson learned. Moving forward I'll only go to corporate Verizon locations......

Thank you to Tracy at the Countryside Mall T-Mobile location…read more Tracy figured out a way to update an autopay problem. She put her skills to use and resolved the problem. Tracy was pleasant, friendly and easy to work with.

Customer service is amazing at this location. Never is there…read morea pushy sales rep looking you over to see if you have cash in hand to purchase a new cell here. Just friendly faces and a willingness to help. Very helpful employees that let you know how to save money on your bill. They were very knowledgeable, they had answers to all of my questions. The manager helped me on a number of separate visits. He is very knowledgeable and was able to answer all of my questions. The atmosphere was very laid back and I was not pressured at all to buy anything. There is always an extra effort to make sure that I chose the correct phone, plan, and add-ons that best fit my needs. Overall I would give this place 4 stars. The only reason why I knocked off a star is because the store is usually pretty busy so you often have to wait for the next available employee to help you. But the only way to fix this is to hire more staff, which may be too cost prohibitive to the company so I don't really hold it against them.

Abdul helped me in my state of panic today. I thought I was going to have to spend over $1K for a…read morenew phone, but he told me to stay calm and offered to look at my current phone. He did troubleshoot it and was able to save me time and money. He was gracious, he was kind, he was personable. I may not have purchased a new phone today, but when it's time, I will definitely go back to him for help. That's customer service. Thank you, Abdul!

I went there back in May to buy an upgrade cell phone. I was lied to about their financing program,…read morethey added insurance and an extra line on my plan, charged me for things I didn't buy! I realized all this after I got home. Went back and they said they can't do anything to help me. They refused to give me a receipt, which is illegal. Said they would email it and I never got that email because they put a fake email in the system! I went back the next day and another employee was there. He said he didn't know who the owner of the store is, doesn't know the employees name that did this to me and can't pull up my account! High level scam!

This is the second time we utilized their services and both times have been very professional. This…read moremost recent experience was one of note though and of a personal kind. My son is recovering from Brain Tumors, multiple surgeries and cancer treatments and one of the things he wanted most was a new desktop computer for when he eventually returns to college. We procured all the parts individually and needed help in building it as we lacked the expertise to do so on our own. Derrin, the owner reached out to us and offered to help us as he himself is a cancer survivor, and he was able to do so in a very short period of time and at a very reasonable price. Something we were grateful for after the amount of medical bills we accumulated over the past year and a half. The build was perfect and my son is already diving into the machine and it is helping him focus on something fun and enjoyable for a change. It also helped him to not feel so isolated when he was able to meet another cancer survivor, and fill him with hope and a brighter future. These folks went above and beyond.

Gary helped my 95 year old parents with their i phone and i pad issues. He is kind and competent…read moreand deserves a medal. Thankful for this establishment.

Feels like it's at the end of a parking lot, and a forgotten store. Just an overall rough feel…read more I've been to cleaner and more finished Office Depots. This one, though not under construction, felt like it.

Good store with everything I needed at reasonable prices. Outstanding and friemdly service from the…read moreyoung woman who directed me to the right part of the store and later checked me out at the register.