This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

I had to call two different times in the evening because my Internet was not working. I am on auto…read morepay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!!

Was trying to add a user to our account. We spoke to the phone support and got instructions to go…read morein to the store and they would then call the primary account user on their T-mobile number. We went in and were told no, they had to come into the store. There wasn't any attemp to see how he can help you, just a wall of inaction. So we left. The primary account user is in another State, so that complicates it. Yet, he called T-Mobile phone support again and they added the name to the account, only needed us in the store with ID and the phone, for a new card. We made sure to go to a different person, but the guy that originally was no help made a point to come over and tell the girl helping us to make sure we were authorized to be on the account, like we were a couple of crooks. Good grief. Homophobe maybe? I don't know. Never had that sort of accusation - ever. So rude. Luckily, he went back to the woman he was helping and the girl helping us took care of everything. And, she was very nice and professional. She knew what to do and was efficient, while remaining polite and kind. After 2 calls and two visits to the T-Mobile store, we have my husband on the family account. I like T-Mobile, or I'd give lower stars, but the coverage is good for international roaming and usually the service is nice. I'm so taken back by the implication that we were trying to scam something. He did nothing to help us, simply dismissed us, without even lifting a finger, unless he gave us one as we left.... I don't know, and wouldn't be surprised. It just felt bad.

Good customer service and in general it's a good service, the price is good for the family packageread more

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

First - I went online and made an appointment. Without one, I would have waited at least 40…read moreminutes. I walked in at my appointment time, and poof, they were waiting for me. Erika helped me. She was calm, knowledgeable, and patient. She kept reassuring me by saying, "trust the process". She spent 2 hours with me. Some of that time, I was waiting for a system reboot. But she was there, checking in periodically. Erika went above and beyond. She is my new "go to" tekkie. I sure hope her employer reads these. She was 5 star.

The technicians are amazing; they keep going until an issue is resolved…read more Whoever sends the surveys, however, is not at the level of the technicians. The surveys are ridiculous. They ask questions that are irrelevant to the issues. The technicians are doing the work!

I worked with Nick at the Palm Desert location inside Walmart and he was so professional and…read moreknowledgeable. I was having a problem with the drivers on my Microsoft Surface and was unable to retain a login to the internet and he knew EXACTLY what to do to fix it for me. For a modest fee, he took care of it and called me when he was finished to come pick it up. I can't say enough good things about him. He took care of me when I didn't know where else to go. WELL DONE NICK!!! Julie

Nick gave me fabulous customer service very thorough and gave me all kinds of ideas for purchasing…read morephone covers and replacement screen protectors! You will be thrilled and he will take care of you !! Five star service *****

Dropped off some Amazon echo trade-ins. Quick and easy way to turn in older products. Great…read moreservice, thanks!

Ubreak I fix helped me with an iPad issue and a phone issue…read more Edgar was working in the front and he gave me great customer service.

My iPhone alerted me that I needed to get my battery replaced, as it was now at 75% capacity…read more Thankfully, I had AppleCare+. I followed the prompts on my phone and made an appointment for 5:30 PM at this location. However, after I checked in, I was told that battery replacement usually takes about two hours or more and that I wouldn't get my phone back until the following day. This was highly disappointing as I had driven an hour and a half from 29 Palms to make this appointment too. I wish the system would have notified me of how long the replacement would take or prevented me from booking such a late appointment (this store closes at 7pm). Nevertheless, Benny made it happen. Debbie also took really good care of me, and was such a pleasure to talk to, too. This kind of customer service is what makes Apple so great, and why I continue to be devoted to their ecosystem of products. Again - Benny, Debbie, and whoever performed my battery replacement in the back - THANK YOU!

Was not greeted while I walked around waiting to find someone in red available. I had a 2:35…read moreappointment to go over options for my damaged screen on my MacBook Pro. Flagged a woman down and was told you check in at the door, mind you there's no sign nor stand to check in with and she advised me that guy standing there is checking people in. Well he wasn't there when I arrived. After that hiccup, I was greeted by Cody and he changed my experience. Thanks Cody your the reason for my store rating.

I had visited this retailer once before and was assisted by an employee who didn't seem to want to…read moresell me anything. I asked questions and he answered with a minimum amount of words, not looking up from his screen much, and not offering alternatives or even suggesting any viable purchases. I left feeling like I had wasted my time stopping to enquire and possibly purchasing an iPhone. I made a mental note to not go back there again. Then COVID closed the Verizon store at The River and at my wife's suggestion, we returned to this retailer. Fortunately for me, Cruz Lefebre was the young man who assisted us in the process of upgrading to a new iPhone 11 Pro Max, switching my wife's SIM card and data to my previous iPhone 7 and clearing her old phone for gifting to our grandson. A lot to be done, to say the least, especially when I have over 2500 contacts--I have a deep, wide network!--and 36 gigs of pics & vids on my old phone! But through it all, Cruz was professional, courteous, knowledgable, patient and personable, all at the same time. A couple of challenges presented themselves in the lengthy process of getting this all done, but Cruz was unflappable... cool, calm and collected every step of the way. My confidence was high in regards to his ability to get it all done in the most efficient way possible. And I wasn't wrong! In our conversations I discovered that he was of an entrepreneurial nature, so I invited him to attend my global network meeting and looked forward to introducing this young man of unique character to my trusted inner sphere of business owners in this community. He attended the meeting and is returning next week, considering membership. He will be a definite asset to the organization if he sees it as a viable opportunity for himself. It's very refreshing to see this level of professionalism in someone of his age--early twenties--and I know this will serve him well in all of his endeavors. Thank you, Cruz, for redeeming the reputation of this Verizon Dealer and for the exemplary customer service.

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

The Fix Phone Repair did an amazing job with my iPad repair. Ryan was super communicative…read morethroughout the whole process. The part needed for my iPad was out of stock, but he ordered it right away and called me as soon as it arrived. I brought my iPad in and it was repaired within an hour. I also called around beforehand and they had the best price by far. Great service, fast turnaround, and very professional. Definitely recommend!

I recently paid $90 for a lens replacement at this place. To my dismay, the lens was already…read morecracked when they installed it and leaving a noticeable thumbprint underneath. I strongly advise against this place. I ended up going somewhere else and got an iPhone-recommended sapphire lens for $80. The outcome was much better. If you live near Hemet, I highly recommend The Phone Doc located on Florida. This place is terrible. They made my camera even worse. If I could give it 0 stars, I would.