The worst customer service I ever witnessed. Been here an hour. Just informed us they are not going…read moreto help us because they close in 45 minutes. They at the very least stay to help me and the 2 other customers behind me too. This is ridiculous. Costumer service is sad here. To put it mildly. So slow, Don't come to spectrum for anything. Slow like there internet. The manager should be fired for there team us like this. Should have a 0 star section.

This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

Dania was very professional, respectful, and incredibly helpful. The store was very busy when I…read morewalked in, yet she still noticed me right away and offered a warm welcome. Even though I was in a hurry, it was worth the wait--she helped me with everything I needed and more. Thank you for having such an enthusiastic and hospitable associate.

Let me start by saying I've been a customer with Mint Mobile for over 5 years and hadn't had any…read moreissues until now. I have two lines with them on two separate accounts in their system Absolute nightmare Philippine based customer support team. The software they use must be out of date because out of the 7+ times i had to call and speak to different customer support members they each gave me random information which quickly made me feel like they would say anything to get me off the phone. On my 4th call? one of them mentioned an amount was "cancelled" and got angry with me because i was sitting there looking at the bill on my credit card statement that shows no refund of this "cancelled" amount. Come to find out they meant to say declined which is completely different when it come to the subject at hand but it didn't matter anyway because the amount wasn't actually declined it did in fact go through. So which customer support member made up a fake cancelled transaction in their system? On my 5th call? i waited 27 minutes for a supervisor and as soon as she picked up the phone she said hello, before i even said hello back, she put me through to their survey line (hung up on me). On my 3rd call? They actually seemed helpful and offered to do a three way call with my bank but instead just called my bank, put them on the line with me, and hung up. 2nd time i called them to find out why there was a random charge 4 days after (re)signing up for service they told me it was an activation charge. Why didn't the salesperson mention there would be an activation charge and why do it 4 days later? Why do it at all when I've been a customer 5+ years? Why charge an activation fee on one of my accounts and not on the other account? Why add another $200 charge that puts me back at a higher price point which defeats the purpose of why i called in to cancel my service in the first place. Which leads to the very first time i called them. I called in to Cancel a purchase i made the day before because i found a better priced mobile service. Had no issues getting that amount refunded. After he refunded me he asked if i wanted to speak with their sales team to see if they could get me a BETTER DEAL. I said ok and ended up with a great deal. Was great until a random charge showed up on my credit card statement 4 days later...

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

First - I went online and made an appointment. Without one, I would have waited at least 40…read moreminutes. I walked in at my appointment time, and poof, they were waiting for me. Erika helped me. She was calm, knowledgeable, and patient. She kept reassuring me by saying, "trust the process". She spent 2 hours with me. Some of that time, I was waiting for a system reboot. But she was there, checking in periodically. Erika went above and beyond. She is my new "go to" tekkie. I sure hope her employer reads these. She was 5 star.

The technicians are amazing; they keep going until an issue is resolved…read more Whoever sends the surveys, however, is not at the level of the technicians. The surveys are ridiculous. They ask questions that are irrelevant to the issues. The technicians are doing the work!

I worked with Nick at the Palm Desert location inside Walmart and he was so professional and…read moreknowledgeable. I was having a problem with the drivers on my Microsoft Surface and was unable to retain a login to the internet and he knew EXACTLY what to do to fix it for me. For a modest fee, he took care of it and called me when he was finished to come pick it up. I can't say enough good things about him. He took care of me when I didn't know where else to go. WELL DONE NICK!!! Julie

Nick gave me fabulous customer service very thorough and gave me all kinds of ideas for purchasing…read morephone covers and replacement screen protectors! You will be thrilled and he will take care of you !! Five star service *****

Super service really fast and gave me advice on how to save money on my cracked phone.read more

I walked in having scheduled an appointment and there were three people waiting. I was never…read moreacknowledged and both service people were in the back. It took 15 minutes for anyone to come out front The store front was empty and anyone could have come in and stolen all the merchandise. It took 30 minutes for them to get to me. And this is with an appointment. What is the point of scheduling an appointment if you have to wait longer than walk-ins? I heard a phone ringing. There were two employees and neither answered the phone. I'm sure these young men are good at repairing cellphones, but they don't have a clue about running a store. They probably need one employee to stay out front and answer the phones. I will say that when they finally got around to me, service was good. But I think next time I will support a small local business and not this corporate-owned company. I just felt really ignored. If you do book an appointment here, be prepared to wait a long time.

I have shopped at this store quite a few times since 2000. Last trip was to purchase an entry…read morelevel laptop for my wife. Store was very busy. First mistake. Dont go during the week end. The wait wasn't too bad. Unfortunately the fellow we dealt with had zero customer service attitude, although I thought he was a manager. He was busy with his iPad doing other stuff, he did not pay much attention to us. We should have walked out. Apple new policies are no longer customer friendly. You're on your own, very little personal one on one assistance. I felt we were at the market buying groceries. We end up buying a Neo. Then a gal brought and initiated the Neo; she was moderately helpful, and more talkative. Still a long way for great CS. The best part was the free tutorial 1hr lesson in-store.

I had the absolute pleasure of meeting Apple Executive Michael David. Michael was the consummate…read moreprofessional-- patient, knowledgeable and kind. He troubled shot my phone and was in a word: Awesome. Michael is a great reflection on the Apple Brand-- and deserves to be recognized for his customer service and' bedside manner' by Senior Management. Also, I was assisted by Hector who also demonstrated excellent customer service and and like Michael had a positive attitude and great customer service skills. Excellent job from both Michael & Hector. Thank you for helping out old " Fred Flintstone ". You guys are the A TEAM!!

I had visited this retailer once before and was assisted by an employee who didn't seem to want to…read moresell me anything. I asked questions and he answered with a minimum amount of words, not looking up from his screen much, and not offering alternatives or even suggesting any viable purchases. I left feeling like I had wasted my time stopping to enquire and possibly purchasing an iPhone. I made a mental note to not go back there again. Then COVID closed the Verizon store at The River and at my wife's suggestion, we returned to this retailer. Fortunately for me, Cruz Lefebre was the young man who assisted us in the process of upgrading to a new iPhone 11 Pro Max, switching my wife's SIM card and data to my previous iPhone 7 and clearing her old phone for gifting to our grandson. A lot to be done, to say the least, especially when I have over 2500 contacts--I have a deep, wide network!--and 36 gigs of pics & vids on my old phone! But through it all, Cruz was professional, courteous, knowledgable, patient and personable, all at the same time. A couple of challenges presented themselves in the lengthy process of getting this all done, but Cruz was unflappable... cool, calm and collected every step of the way. My confidence was high in regards to his ability to get it all done in the most efficient way possible. And I wasn't wrong! In our conversations I discovered that he was of an entrepreneurial nature, so I invited him to attend my global network meeting and looked forward to introducing this young man of unique character to my trusted inner sphere of business owners in this community. He attended the meeting and is returning next week, considering membership. He will be a definite asset to the organization if he sees it as a viable opportunity for himself. It's very refreshing to see this level of professionalism in someone of his age--early twenties--and I know this will serve him well in all of his endeavors. Thank you, Cruz, for redeeming the reputation of this Verizon Dealer and for the exemplary customer service.

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

The Fix Phone Repair did an amazing job with my iPad repair. Ryan was super communicative…read morethroughout the whole process. The part needed for my iPad was out of stock, but he ordered it right away and called me as soon as it arrived. I brought my iPad in and it was repaired within an hour. I also called around beforehand and they had the best price by far. Great service, fast turnaround, and very professional. Definitely recommend!

I recently paid $90 for a lens replacement at this place. To my dismay, the lens was already…read morecracked when they installed it and leaving a noticeable thumbprint underneath. I strongly advise against this place. I ended up going somewhere else and got an iPhone-recommended sapphire lens for $80. The outcome was much better. If you live near Hemet, I highly recommend The Phone Doc located on Florida. This place is terrible. They made my camera even worse. If I could give it 0 stars, I would.