Jacque is amazing. Patient and knowledgeable and so willing…read moreto help. Great customer service skills!

Customer service training would be good to review at this location. I walked in and before I could…read moresay a word, from across the store, an employee tells me "just so you know, there are two customers ahead of you so it'll be a 30 to 45 minute wait." How about greeting the customer with a hello, how can we help you? I'd be happy to do that! Now let the customer know about the wait. Their way left me feeling like I didn't matter as a customer. So I might as well turn around and leave. Which I did.

To make a very long, frustrating story short: We went in to…read moreadd a new phone to our account for our child and to upgrade my watch. Not only did it take 3 hours (OMG), but they incorrectly charged us for internet - and they added my upgraded watch as a new line, so I was paying double. Definitely won't ever be going back - and do not recommend it to anyone else.

Deceptive business practices. Went in for an upgrade and Braxton said that the new device under…read morethe promotion would be $.27 per month. Turns out that she changed our plan, added services and there was a device payment. Increase on our bill after promotional credit would be $34/per month. We would not have upgraded for a significant increase in the bill. We were going to also get 2 watches and were told to come back the next day to complete the purchase. We did and she had decided to take the day off and were told to come back on Saturday. We did and she wasn't in again and by then we found out about the increases and when Dayvi got her on the phone, she lied about what she told us. Told to come back on Monday to talk to Peter and we came in again, and Peter was not there. Dayvi tried to help and got part of our old phone re-hooked up and we lost all the contacts etc. He also changed the plan back and removed the up charges that she put on. However, 5 days later the device payment for the full amount is still showing on our account. Had to contact Verizon and they advised that they do not show the return of the phone. Turns out that the local store claims they sent it back to Verizon and we have to wait for it to show up at the warehouse. Nobody mentioned this either. DO NOT do business with the location. We have been Verizon customers for over 20 years and this has soured us on the company.

tMobile has been our go to cellular phone service for about 27 years. I got my first T-Mobile phone…read morein 1995 and haven't looked back since. TMobile's been fantastic in service and quick response to problems. I highly recommend it we moved from Honolulu Hawaii to Bonney Lake, Washington, and took our phones with us seamlessly. No complaints only praise.

Went in to turn in my trade-in phone. Simple. Straightforward. Checked in. 4 people in front of me…read more I wait about 5 min and someone else comes in, tells them her issue,and she gets seen right away. I wait 45 more min. Nothing. Everyone is getting helped, getting checked in on, getting updated on their issues. Me, nothing. I ended up getting on T-Mobile's AI assistant and was helped right away. Never going back in to the store. What a waste of time.

The sales people are amazing, and the delivery guys were so helpful and friendly. They delivered my…read moremom's chair and put it exactly where she wanted it. Thank you guys so much. You have my business for life.

When we went my cousin got a phone the employee kept trying to sell him things also the phone…read morecurrently won't turn on so don't recommend.

Went in on Wednesday at 545PM. I called earlier in the day and asked how much to repair the back of…read morean iPhone 15 Pro Max, they told me $150. When I arrived at the kiosk, the guy told me $170. I said "really?" And he said "yes, they're expensive." Told him I was quoted $150 and he said "oh okay sure no problem." Took about an hour which is exactly what he quoted. That wasn't bad, although when I called they told me 30-45 minutes. All good there, no big deal. I picked up my phone and there was a noticeable scratch on the backing. I pointed it out to him and he said "it's okay!! Next time you break it, come back and I'll help you" what?? Next time I break it? lol. I asked him if he'll go down to $140 since it's scratched and he said no. After tax I paid $165. Wouldn't be irritated with the price if it were really good quality. The MagSafe doesn't even work anymore and I can no longer use any MagSafe mounts on my phone. Good thing I'm upgrading soon, but I wish I didn't bother replacing the back. Overall -- quality isn't the best and the customer service experience was below par. I'd recommend you pay a little more to get it done right by someone who will treat you like a valued customer.

Impeccable service that is unmatched in the industry! I wish I could give them a 20 star rating,…read morethis company exceeded and went above and beyond my expectations. I had some software and hardware issues with my iPhone 15 Pro not only did my screen turn completely white. I was told by the Apple Store that my phone sustained water damage, they couldn't fix it and that I had to purchase a new phone. They were wrong. After leaving the store, I noticed the kiosk at IRepair Xpert. I decided to see if there was any chance to bring my phone back to life and I'm so glad I found them. The owner Moni, said he was able to fix my phone and would have it done within 45 minutes. What I was extremely impressed with was that he took the time to show us all of the components and tell us exactly what was wrong with my phone. During the diagnostic, we saw what was wrong and he showed us what was being fixed. The knowledge and skill that he presented was just absolutely amazing, I couldn't believe he was able to fix my phone in only 20 minutes and a huge corporation like Apple couldn't repair my phone! His team was such a pleasure to work with and their professional and care they provided was incredible. It seems like there isn't anything they can't fix, they deserve my highest recommendation! Thanks again for all your help Moni!

Our company needed some network equipment installed (Cisco Switch, Netgear switches, and Fortigate…read moreFirewall) at our remote location in Seattle. Christopher was excellent and didn't need much instructions of what we needed to be done. I would highly recommend CSE Consulting for any IT jobs. I will definitely use CSE consulting again for future work.

From the owner: Malware removal, Windows password resets, operating system and software installation, networking,…read morecomputer builds, data backup, restore, and recovery, website design/domain administration. Certified professionals serving small business, home, and individuals. Let us share our passion with you!

Great service at this store. Even though they couldn't always help me service was fast and the…read moreworkers were congenial. Ben went out of his way to provide excellent service so I must mention that. The parking lot is scary so know that. Otherwise you can't go wrong going to this location.

Physical customer routing. Tooooooo slow even with multiple staff. There should be a streamline…read moreworker to check-in & out customers needing quick services or just purchasing accessories and picking up phones. We dont always want or need you to troubleshoot. Blame it on Saturdays .....but this seems to be a pattern. AND if u know there's heavy traffic Saturday's & u tell customers that - wouldn't u want2 fix that problem????? NOT GOOD CUSTOMER SERVICE AT ALL!!!!! The rep says they have to help in the order checked in + floor runners can't help customers - she was directing line staff - .... waited almost 2.5 hrs just to drop off & pick-up a warranty exchange - and still couldn't get the eSIM setup- pissed me and a few others that needed the same thing OFFFFFF!!! That took less than 5 minutes to give me the phone, not set it up and me leaving.... HORRIBLE HORRIBLE HORRIBLE---- I'll never return to this store--- thinking about leaving Tmobile all together--- being that I cam barely use my phone at my house!!!!!! They still have yet to figure that out!!! SICK OF THEM

I had Verizon for Years and then like a stupid person, I switched to AT&T cause I was tired of my…read morebill going up and up ... anyways long story short ... I'm back at Verizon (what dos this say?) Don't DO IT!! AT&T did some crazy stuff and messed up all my lines .... They didn't document what they did correctly and basically made it HELL. We had COLE from Verizon fix everything! Omg....He had to fix so much of our account and guess what.... We learned our lesson.... Never leave Verizon to save a few bucks cause it ain't worth it!!! Thank you Cole for all your help!! If you ever have a problem ... Cole is your Man!! He is the true meaning of customer service here! He went above and beyond to help us and made sure we are taken care of!

Rude, uninformed, dismissive employees and managers (ongoing concern at this specific location)…read more Verizon, count your days.