I wish I would have read reviews prior to coming to this location! I originally placed an order online for pick up at this location. It was for a new phone that was confirmed to be in stock. Interestingly the next morning the order was canceled. When I called to inquire, the employee said he believes the phone was sold out. I called AT&T and they confirmed that the store had the phones in stock. I later received a call from another employee who said they have plenty. This raised a red flag. I went in-store anyway and was helped by a nice employee who had a very soft voice. It was difficult hearing/comprehending him. He was speaking so low and fast that I thought he was simply explaining the device. Upon leaving the store I received an email with my updated bill. It was higher than when I made the purchase online. Turns out, he added NEXTUP ($10/month) and a protection plan ($16/month) without my consent. It was never offered, it was automatically applied. It's no wonder my order was originally canceled. I felt very deceived. This is why I avoid going in stores! If you go, be sure to make yourself clear and examine everything. Don't let them fool you. read more

Reviews aren't lying! This place is terrible! Service is horrible, it's criminally understaffed, the AC doesn't work.. the list goes on! I wouldn't recommend my worst enemy to come to this location, so you shouldn't either. read more

This location is inconsistent for customer service and overall a reflection of management. When it comes to being helped, (note to self expect a 45 minute wait) Callers get better assistance and are prioritized instead of the individual, which in front of you. Speaking from personal experience, I've had the following; Manager, Asst. Mgr. and staff to assist me. The one common trait they all carry; lack and sense of urgency, experience, communication, multi-tasking, careless and overall no pride on the experience, they're delivering. The demeanor, expression and body language is obvious, when you walk in. You'd think if there's peak hours you'd have proper staff to assist, and be ready. This is the one location I've walked in, instead welcoming, communicating about wait time, I've been ask if "Do you have an appointment?" I've been ask follow up in this form ; come back another time, make an appointment, given a number to text and inquire about my needs. (I waited to not be helped and doing the above per their request, I get dodged) Noted if it this would be a one time mistake, I'd understand. Though the numerous times that I've gone to this location, the same issue arrises. One of my biggest issues is if and when someone calls they will assist the individual on the phone, being in the middle of assisting you. You have to yet again wait. It's quite frankly shocking!!! Don't recommend this location, would go to another location and reminder that as customers our time is valuable. We shouldn't feel like we're interrupting. AT&T PLEASE DO BETTER read more

AT&T Store - Mobile Phones Near Me - Orange, California

This store is definitely as bad as all the reviews say. Terrible customer service, a complete waste of time to try and upgrade your phone here. Go somewhere else. read more

I went to this branch a few times for various reasons and they have always been very helpful especially Damian and Sam, always went out happy with their service. read more

I came in here around 0640 to get a new watch. I was waiting to be attended and saw they had a tv so my dad started changing the channel so I could see the Laker game since my phone was dying and while he was attending another customer before us. He comes over and witches the channel to a soccer game which I thought was weird. So he walks away because the other employee told him to attend the people who were waiting in there before us. He leaves so my dad changes the channel back. This guy stops helping the customers just to come and switch the channel and takes the control. It was really rude behavior for an employee. I'm assuming they have issues at this store from the other bad experiences due to the bad ratings left at this store. I didn't get to see his name tag but I took a photo of him. Some other guy also looked pissed off and walked out. Great customer service here!!! read more

AT&T Store - Rude employee - Mobile Phones Near Me - Orange, California

Hey I just wanna say Carlos at this location showed the best customer service , answered all my questions to complete understanding. So glad he helped me out today very much appreciated that hope he continues that that much gratitude, thank you Carlos . read more

Needed to replace a stolen phone and wanted to buy a phone rather than sign up for NEXT program since we need unlocked phone for overseas travel. The new iPhone 16 only has eSIM so phone must be unlocked to add new eSIM. This store said I had to join NEXT program and could pay off after first bill and afterwards I could unlock. I then read ATT NEXT policy and find that you don't have to sign up for NEXT. I called ATT and paid off phone and agent agreed that the store was wrong. Agent said I could unlock in 24 - 48 hours. Now when I try to unlock online it states that paid off phone must be in service for 60 days before we can unlock. This is unacceptable. read more

I had a really easy and amazing experience upgrading my phone today. Fatima helped me and walked me through the process! She found ways to save me money and find the best deal for me. She was so helpful and pleasant to chat with! I appreciate the work she did today to help me! read more

Got service that was just passing to get. Wish they are better on getting to me more quicker. I mean got the phone I wanted. Works well and such. Pretty alright to be here. read more

AT&T Store - Mobile Phones Near Me - Orange, California

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I came into the store tonight to browse a few options for my upgrade. The lady was polite at first, but after just five minutes of asking some questions, i paid my phone off in full. she then got impatient and said she was going to multi task with another Customer in the middle of my transaction then starting asking the next customer for his information which felt very unprofessional especially since dealing with personal information. I had been put on pause with the phone in her hands that i picked out. i was told i had to wait after the customer who was after me. No thanks read more

If I could leave 0 stars I would, the most rude employees I have ever had the misfortune of dealing with. No wonder they weren't busy. I walked in and one of them had their feet up lounging. No one was eager to help me. Att over the phone told me to come in store for help, then they are telling me to call att? When I asked them for help essentially in so many words she said "I can't help today, bye" like she was ushering me out of the store as fast as possible so she didn't have to work. Felt completely ignored and disrespected. Felt as if I was being talked down to like I was stupid. They were just sitting there doing absolutely nothing, they couldn't have taken the time to help me? And when i continued to ask for some help all three of the employees inside started arguing with me, telling me I was wrong, and making snarky under their breath comments towards me. I am not naive or stupid, I just needed help. Never again would I come to this location and I recommend you do not either. Unfortunately I did not get the name of the 3 employees but this was at 2 pm, Monday September 22, 2025. They need update training on how to deal with customers. read more

Be very careful when you do an upgrade, they add Next-up and Protect Advantage to your order. I had this happen at another store, I asked about Next-Up this time and was told that it automatically gets applied, come back and she can remove it, BS. I spent an hour on phone with AT&T the next day to get removed, after an hour was told that I had to wait 14 day cooling off period. I think I was able to remove the $17.00 a month in Protect Advantage the girl (Fatima H) added. I will be contacting the better business bureau. Someone is lying to me, not sure how a very large corp. like AT&T continues to get away with these type of business practices. I'm sure they count on may customers not even catching these on their convoluted statements. read more

I came in for a new phone Angie was so good at explaining the promotions thank you Angie coming back for my mom new phone next month!!!!

I have never had worst customer service in my life. We walked in and asked to set up a few phones and we were the only people in the store. My father-in-law asked if we could do one first because one the people in our family had to leave soon. The representative said "no I'm going to do this one first because it's too early and my brain needs it this way." It was 10:30am. We were transferring a phone line and she said we needed to call customer service because they couldn't do it there at the store. We obliged and the customer service representative on the phone asked why they couldn't do it in store and if there was an error message and I went back to the in-store representative to ask for the information. The in-store representative said "well if she actually looked up your account she would know... it's a unified account" Every response was sarcastic, rude, and unprofessional. I am not sure what the in-store representative's name was but she had a lot of facial piercings. Definitely wish we went either to a different store or got a different representative. read more

Shoutout to Albert for helping us out today and being so patient and professional. Very knowledgeable. We had a problem with billing and he was very happy to explain every single question that we have. Thank you Albert. We will come back to this location for all questions. read more

They're clueless... had a issue he said "try the corporate store" employees need more training

I came into the store today and received the worst customer service by Kuran the "Manager", and when I asked for his name and information he threw a generic business card on the table. I was discriminated against because all I was asking was how much are the taxes on a Samsung phone and instead of stating a percentage he said it's different for everyone. Kuran was being prejudice and didn't want to help me after I waited for almost 30 minutes for service. I've never been treated this poorly in an At&t store after being a customer for over 15 years. At&t needs to do better with training their employees on sales, service and product knowledge. He basically wanted to change me a different price because of my race it seemed like or his lack of knowledge. I'm calling corporate to file an official complaint!!!Job! STEER CLEAR OF THIS LOCATION AND GO SOMEWHERE ELSE FOR NON-DISCRIMINATORY BUSINESS PRACTICES AND BETTER CUSTOMER SERVICE!!! TERRIBLE EMPLOYEE Kuran!!! read more

AT&T Store - Mobile Phones Near Me - Orange, California

Due to you guys having me wait to switch from android to iPhone for an hour, I am now on my way to t-mobile to switch carriers. Don't lie and tell customers it'll only take a bit to be helped. Always disappointed with your staff and overall service. Also, please clean your store it stunk like BO and there were nats everywhere! read more

I came here just to for a quick question got here just at 6:49 and lady said they were closed. And she said they close at 7 Wth I literally wasted my time. You guys should change your hours and be more accurate. read more

Stay away from this location. They tell you one price and after you leave with product there's a different price. The repo as is this is an authorized dealer location so corporate can't do anything. Go anywhere else! read more

Went in with some questions about a few lines, employees were very friendly and attentive. Got helped by a gentleman named Giovanni, definitely answered all of my questions and was very respectful. read more

I was just in to ask questions about the best way to clean my phone port. Employee. No eye contact, no advice. His answer, "if I were you I'd get a new free phone." This guy does not know the word, customer service!!! read more

ATT stores are known for this! Always adding insurance and the next plan to your new iPhone purchase with out notifying the user. I was here a few days ago to purchase a new iPhone 12. From the beginning I told him that I did not want the Next Plan or the Accidental plan. He tells me not to worry, he will not added! A few days later I call ATT customer service to make sure that he did not add them and of course they were there. Beware and always check you bill! This happened to me a few months ago when I got new iPhones for my parents and now at this store on Tustin and Katella in city of Orange. The salesman was in his 20's with glasses! read more

Excellent customer service. Great store with knowledgeable reps. Definitely recommend coming here

Horrible store they should be shut down. They get no business everyone I know think the workers here are weirdos trying to get people's personal information. They added 2 iPhones to my cousins phone account without his permission and he has austisim he came in to pay a bill and when he got home there were 2 extra iPhones on his acct .and they refuse to do anything even threating us with cops even tho they are the ones that stole. Horrible place read more

Azalae and Brett were great. An exceptional experience compared to the other AT&T store on Grand/17th in Santa Ana. From the time I walked into the door, the pleasant attitudes by Brett and Azalea were great. They processed my trade in, quickly and efficiently, with no problem. Explaining everything along the way. I never felt like I was getting "hussled" here, like I did at the other store. I not only was given good information, but it was correct information. The other store gave me incorrect info regarding my trade in, and told me to switch my SIM card from my old phone to my new phone. That was the wrong information. Come to this store, not only will you get friendly faces, but very knowledgeable staff as well. read more

Tina F... well, let's start by saying you're a funny lady writing a yelp review about yourself. Classic. This woman has been nothing but rude and obnoxious every encounter we have had with her. She comes off sweet and as soon as you ask more than one question be ready for an attitude change. I'm sorry, isn't that part of your job description? Then to say to a customer, "oh I remember you, you were frustrating me the last time you were here..." Ummm, excuse me? That is definitely not the way you should be speaking to a customer. But it's not like the manager does anything about it. He's just as rude and unhelpful as Ms. Tina F. AT&T, you should be reading your yelp reviews more often. This isn't the first yelp review about her attitude. She needs to be re trained or just get out of the customer service business all together. Being a 10+ year customer of AT&T, I'm really considering switching providers. read more

Christian ceron she give us the BEST Amazing Customer Service we went last week to the Santa Ana Store in Macarthur and Bristol we really bad service started from the manager so we come over to the Orange store and Christian was at the door waiting for us she up date my old phone told us about promotions and got us so fast and very professional definitely she go us as a loyal customers she deserve a recognition from AT&T thank you again read more

First time ever leaving a yelp review in my life, but these guys deserve it. They were terrible. Not helpful and they couldn't have cared less. read more

Gabriel gave us unlimited attention and helped us through a maze of options. Gabriel took all the bullets for us as he dealt with all the obstacles in changing plans. read more

AT&T Store - The well organized store and our rep Gabriel. - Mobile Phones Near Me - Orange, California

I just showed up at the this location and their doors were locked with a note stating they were open till 9pm, but the doors are locked for safety reasons & a store employee will be with you shortly. We knocked and called the store and no one answered. We finally left and as we were leaving a young man came out and slowly walk around the store. It seemed like he was waiting for us to leave, so he didn't have to do his job. I' am very disappointed and will be going to a different store. read more

I am completely traumatized by my experience here this morning. While we were just standing there waiting I felt something crawling up my leg and I started screaming... when I pulled my pant leg up it was a giant cockroach. Seriously clean your store. No one came to check on me or apologize for how disgusting that was. I had to leave and let my husband finish up inside. I felt bad for the worker, he seemed really nice but he was the only one there working with a store FULL of people. Very understaffed. Because of being so understaffed he wasn't able to help us transfer data on our phones and the internet in the store wasn't connecting, but he was so busy with other customers just had to keep waiting. I'm so grossed out I will never come back to this particular ATT. read more

I went to the AT&T store in November and bought 3 new phones and left T-mobile for the great deals I was told. The problem is that they misrepresented the specials they had. I told them I did not want a monthly equipment charge, so I paid for the phones that night., I had a Sr. citizen plan on T-Mobile and AT&T said they could almost match it, $10.00 more a month, I thought it was worth it with the deal I was getting on the phone. NO, they need to charge me for the phone for 30 months, this is how they get out of saying "NO contract". SO I paid over $550.00 for my phone along with the trade-in with the promotion and am still getting charged monthly for equipment. My Sr discount does not exist and instead of the $10 more a month, I am now paying $40.00 more a month. I am counting down the days to 30 months, when I can drop them for good. I hope this helps someone else. BEWARE getting everything in writing and have the Manager sign a piece of paper. AT&T SCAM ARTIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Please don't go to this store they won't basically help u will say no to promotion u should get

I have been here before and wasn't a fan but recently I have had to fo back a couple time and both were a success. Angel was helpful, calm, and took his time when needed. He didn't try to upset me or add anything I didn't need. I will be returning again. Whatever they did to turn this store around seemed to have worked. read more

It's been a couple months that we have had an upgrade due on our phones but making the time to go down there and knowing that it will take a couple hours really didn't push me to it sooner. I'm glad we went when we did because it was not busy at all and Nick provided great service which made our trip enjoyable. One thing I loved is that Nick wasn't pushy about selling us extras. Sure he told us about promos they had, accessories, add ons and cable services but once we said no it wasn't brought up again. He didn't get bothered and was a pleasure to speak to. I've had other sales men be really pushy or shady about adding things and that always pisses me off. He explained our options thoroughly to us and helped us carry over info from our old phones. As we waited he offered us water bottles and chatted. It appears this store is not really known too well yet but I recommend it to AT&T customers in the area. Make sure to ask for Nick to help you!! read more

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I know that AT&T stores get slammed for bad customer service and always trying to push something but we've found at this location the opposite of bad customer service. Sam has always been upfront with us and always willing to answer questions we've had about our plan/phones. He is super helpful and takes the time to make sure we understand what's going on. We always stop at this store specifically because Sam is here. If you need help ask for Sam as I would send my family to get help from him. Especially when it comes to understanding your plan, phone upgrades and add ons. read more

Leaving a review for the store as there's no option for their service in general. I've been billed $45/month for over a year for a phone that literally never existed. It's just a random number they assigned to my account with no phone or watch attached. I have made numerous calls and have been told over and over it would be corrected and has not. They have erroneously billed over $500 and refuse to credit it back. read more

The AT&T Store on 1302 N Tustin Ave, Orange, CA 92867 took our phone towards a trade in. The salesman took it home and never applied it to our account. Then, we found out he also took pictures of our application with our credit card, drivers licence and social security number with his own personal phone. Over a month later AT&T still has not reimbursed us for the phone that was stolen. They said the salesman was fired but are playing games and giving us the run around. The lawyer for AT&T/Prime is a tool, he threatened me and claimed I was extorting him. All they had to do was refund us for the phone and now they are playing games instead of fixing the situation. Avoid this place, you have been warned If you still decide to buy here, I would suggest going to an AT&T corporate store, they are more sincere. read more