Lili at the Harlem location is awesome. I had some billing issues a couple of months ago and was so fortunate to have her assist me. She was friendly, knowledgeable and patient, and that meant so much to me. She is the perfect example of what great customer service is all about. Thank you Lili!! read more

This is have been by far the worst experience of my life first the scent in the air is just so unpleasant. The service was so unwelcoming and discomforting the workers are having full on blown conversations about " How small there feet are and how little there shoes are" then to mention I had work at a time since of emergencies wasn't a thing in this case there was over 10+ Customers waiting for service read more

DONT GO HERE. I transferred to Internet AIR here and should have been easy. But instead a headache of stress for weeks. The staff know little or nada about internet service, and I was told wrong information from 4 different people here. The 800 number corrected it. One man did not even know that the store had a phone number! ANother misquoted the cost, another told me that they could not handle billing issues which contradicts ATT overcharging me. Yet another guy said he knew nothing! Untrained, misinformed, rather unintelligent and apathetic was my experience. I cannot comment on the phone service. NO STARS read more

I avoid AT&T in person interactions at all costs, today it was unavoidable. Got there about 4pm, 2.5hrs later we had our phones. The first guy waiting on us clocked out without letting us know. Waited 30mins to find this out and another 25 for someone to help us. Just don't. I know they are all the same, but man... read more

Do yourself a favor and do not come to this AT&T store. 2 staff to take care of 11 customers. I wasn't acknowledged for 15 minutes. Now have been waiting an additional 30 min (45 min total) and still have not been taken care of. Shipped my phone to this store since I wouldn't be home. I just need to pick it up, nothing else. I'll add another review once I am taken care of. If I could give zero stars I would. read more

My rate is skewed... The wait time, harsh, the shift manager can have attituded, yet they were getting overwhelmed and yellled at. Ray is the reason I am taking the time to review. His professionalism and customer service was 5 stars. He had to jump through hoops that ATT has in place and the procedure needed to be looked at... But the local store is doing their best to be of service. And if you want patience, understanding and guidance then Ray is your the guy. read more

Definitely not cool when your current phone of over 3 years starts to zonk out on you. I had seen it coming, but I thought I could push my little 5c. I was wrong. I do not enjoy spending money on phones, so I did some extensive research online prior to making my purchase. This included seeing what att had to offer me. I had iPhones for quite a few years, but I was definitely not willing to spend upwards of $400 plus just so most of the downloads and upgrades would be unavailable in a year. Thus, I purchased the Motorola Play G6. Of course, my local Lagrange att store didn't have it in stock so I had to make do and head out to Oak Park since I needed an actual phone for my work shift. I was easily able to make the purchase online. Upon my 30 minute commute in rush hour traffic I arrived and the Security guy graciously asked what my name was and how he could help. About 5 minutes later the store associate came to assist. She was knowledgeable, professional, and actually down to earth. We even discussed the upcoming Bears game that was scheduled that evening. Now the only reason one star is knocked off is because she didn't set the phone up for me. In her defense, she did say she would do it if I had some time, but she was also quick to note that instructions to do so myself are available online. I thought I would let her get back to her commissions so I departed. The wonderful security guy held open the door for me as I left. I'm unsure if people actually enjoy going to att stores, as I just associate it with harassment and high prices. However, this experience in Oak Park was definitely positive. read more

AT&T Store - Mobile Phones Near Me - Oak Park, Illinois

The single worst customer experience of the decade. The young woman who helped me was far more interested in watching television than helping me. She explained that she could only get me an appointment at 8 AM the next morning (I do work) or I could not get my product. None of the employees in the store seemed busy doing anything, despite the fact that there were customers in the store. I thank God for Donovan from ATT support who helped me over the phone. Avoid this location at all costs. read more

Today after calling the company I realize what a big lie the company is I'm supposed to have a discount because my company offer 23% but since my plan with Att is and old plan they don't wanna give me my discount plus originally I was supposed to pay 60 dlls for unlimited talk txt and data however because I have a old plan now I have to pay 20 for txt 60 talk and 45 data I don't know I been with the company since 2007 but I believe now is time to say good bye they don't honor my plan or respect my discount I don't recommend this company anymore read more

Att Uverse is a Universal LIE!!! Buyer BEWARE!!! I went into ATT to find a better plan, I was Hoodwink into More!... I left one of there competitors because I was paying $250 dollars a month. ATT TOld me they can beat That price by giving me a plan for $180 dollars for 4 lines. After the representative finished talking to me, she convinced (deceived me) that she could do that. So found my account number and switched. My first bill was $80 dollars for two lines, I said this is great. However, my second bill my bill came to $586. I was SEETHING! I call that evening and I literally was screaming at the CSR. How is this possible???!! The CSR talk to me like I was crazy, They Pretended like they could not understand me. The only thing they could offer me was a pathetic I'm sorry and a payment plan!‍ I repeated I told the agent I could not afford this, it was like I was talking to a WALL?!! "We can offer you a payment plan??! I never thought a company would stoop so low to Deceive Customers out of their money JUST TO STAY OM BUSINESS, By ANY MEANS NECESSARY!!! This WAS FALSE ADVERTISEMENT... BUY ONE GET ONE FREE IS THE LIE THEY TOLD ME! Now I HAVE A MONTHLY BILL THE COMES TO $330 dollars BUYER BEWARE!!!!!! Don't FALL FOR THIS CON, when I went back the buy One Get One FREE really means a $30 credit spread Out OVER 30 Months!!! THIS IS FALSE ADVERTISING, Deceptive, and MisLEADING! Don't BELIEVE THE HYPE!! Here is a SNAP SHOT OF My BILL, Current bill Dec 4 - Jan 3 Current bill Dec 4 - Jan 3 Previous bills Nov 4 - Dec 3$821.52 Oct 4 - Nov 3$568.14 Oct 2 - Oct 3$80.06 Bill charges View all charges Previous activity for Nov 4 - Dec 3, 2019 $332.10 Past due from previous activity $332.10 Previous balance $821.52 Payments -$489.42 Visa payment posted-Dec 06 -$400.00 Visa payment posted-Dec 20 -$89.42 read more

Came in for upgrade and Marqita was very helpful, knowledgeable, and accommodating. She took her time to explain the promos, perks, and eligibility options. Her positive energy and customer service was amazing. She definitely helped with our decision process. It was a joy to have her assistance. Plenty of parking available. read more

Terrible store. We have been to this store several times and they have never been helpful. They consistently do the minimal effort and when asked about alternative options, the best they can do is telling us to call customer service. Customer service is a different branch of the company, we can't do anything for you in store. They also consistently have bad information and aren't willing to talk to a manager (if one's even at the store) and are content with letting customers walk out of the store upset. Go somewhere else! read more

Thank you Christine at AT&T you rock! While we were at lunch my mom got a call and promptly whipped out her cell phone circa 1999. Truthfully, it's not that old, it just looks like it. Honestly, the thing had seen far better days, some of the numbers were rubbed off and the screen was all nicked and scuffed up. She waived off my suggestion that she roll into AT&T and upgrade her phone until I said those magic words. "You might be able to do it for free" She was over her sorry old phone in seconds flat and insisted we stop on the way home. Enter Christine... Christine couldn't have been more helpful and patient. She had my mom's account up in a jiff and confirmed that she was eligible for an upgrade. Even better my mom could get a newer Nokia and for free. Since this meant my mom didn't need to learn how to work a new phone, she instantly became Christine's BFF. After Christine had moved the 4 numbers my mom stores in her phone (home, Dad, my cell and my house) we thought we were ready to roll, but wait! This is the part where Christine earns that extra star. She noticed that they have combined billing, but if they do something - we never really understood what - they could save $25 per month. Now she had my dad's attention too. We're not sure what she did, all we know is she said it wouldn't cost anything OR change any of their plans, but it still would save them money. At this point my dad was officially on the Christine rocks bandwagon. In under 30 minutes Christine had my mom sporting a new phone, saved them $25 a month and donated the old phone for them. She made what usually ends up being a long and frustrating trip to deal with parental cell phone issues quick and stress-free. read more

I know American Telephone and Telegraph is the evil empire and are trying to stop net neutrality, but if you caved and got an iPhone like I did, this is a good place to get things taken care of. I finally got my number changed over to a local area code (312 Represent!) and they tuned up my account, made sure I was on the right plan, all that. Changing the number took a little but so they were using their time wisely. They were very friendly and not in the fake way. I would go out of my way to go here instead of other At&t shops. read more

AT&T Store - Mobile Phones Near Me - Oak Park, Illinois

I wish I could have given this Site An Zero!! Customer Service is soooo Bad, I updated my plan and phone , this did not go well it took 2 hrs to do so ,supposedly from an experience representative. After spending all this time there, the devices were not in stock!! I had to return another day, with a new person, new prices, new sales pitch. After speaking with the Supervisor Joe!!! He gave me his card and stated the next visit will go smoothly, NOT! I call him repeatedly for help he didn't return not one call. After returning to the store twice, and calling to Cancel product, with AT&T 6 times, I was billed. I spoke with 3 representatives from this location. All three lied, and misrepresented the promotion and bill. If you choose to waste your time Go Here. read more

Hit or miss... today was a BIG miss. Adam " the store manager ". What a JOKE..doesn't know how to keep a paying customer.... because he isn't vested , didn't care about the customers needs or wants , all Black / White .... I blame the att management program....let's get these so called "managers "some real training or get them out!! Update!!! I called the AT&T main store and they had resolved the issue and apologized for Adam the managers poor customer service! read more

The customer service is terrible. I have 5 phones and we needed one upgraded. Brought the old phone in and was told someone will call to set it up over the phone???? Can't wait to see what number will they call on. Verizon is on my horizon. read more

Went in too ask a simple question about the international day pass and the lady refused to help me. Will be calling customer service. Please avoid this att. She was the greeter on 9/13/2019 read more

The worst customer service I have ever had and it because of the 'security girl' that 'doesn't work there'. Literally no compassion for humans and sorry I would rather drive 30 minutes than ever walk into this establishment again. And clearly now after reading the reviews I feel like my assumption was correct. There needs to be better management, your entitled staff doesn't work. read more

I agree with the post below. This stores has the WORST customer Service I have ever experienced from everyone except for one female who's been there the longest and very pleasant to work with when she's there. Besides her It truly amazes me that the others can keep their job including the "Store Manager "who is absolutely the worst and so disrespectful. If I ever have to go back to that store it'll only be for the one female to help me. read more

This store has excellent customer service, even though you have to sign a list to ensure prompt service to the next customer. The Rep greet you with a smile, they multitask and have a good knowledge about their product. Correna Thomas and Jacob Hopps are truly sensational in solving your problems to keep your wireless device in operation., whether is a cell phone , notebook or products in the store, the employees are very helpful. It's located in Oak Park Business District so you know it going to be busy. The customer service is well worth the wait. KK read more

I have been a customer for years, u have had trouble since 2/11 with cellphone, I have went to this location Friday to see if I could get help, the young white guy would not let me in, I am black with a mask on, he let another white couple in while I am standing there, I asked him was he a Supervisor, he said No, I feel like he was discriminating, I have always received help at this location, I am a AT&T customer, he told me they could not help me!!!!!!!!! read more

I took my elderly mother in to change her TV and internet into her name as my father recently passed away. Jamie and Christian went above and beyond in helping us out! First, they looked at her current plan and recommended a new plan that would save her $50 a month. This entailed having to turn off her internet and Tv until a serviceman could hook up the new system (at no cost to her). Jamie set my mom up so she didn't have to go without the TV or internet by programming her iPad with the hot spot. Then after the new internet was connected he and Christian made a home visit to set up her TV and show her how to use it! They even took the old equipment to Fed Ex so she didn't have to! I can't say enough good things about these two guys! Thanks for your exceptional customer service! read more

I am giving this place one star because I couldn't give less. On Mother's Day I went to this place to have an upgrade in one of my phone. The retail sales consultant that took care of my family and I told us that there was a promotion BOGO (buy one get one free). So I bought two iPhones and 2 were supposed to be free. Well when I checked my AT&T account I'm paying for 4 iPhones!!!!!! I went to the store and the retail sales consultant (Edwin) no longer works there. Another retail sales consultant took care of me. I explained the situation to her and she told me that Edwin entered upgrade instead of promotion. Then she processed to tell me that there was not a promotion at that time, she said she had checked in the system and there was no promotion and she told me some dates and supposedly there was a promotion but that it was not during Mother's Day. Well at that time I was furious, she told me I needed to call 611 from any AT&T phone for the company to solve this issues (Which was originated at this store). I called AT&T, explained the issue to them and I was told that the store had to solve the issue. As always nobody wants to take responsibility for it. But the AT&T representative told me that there was a BOGO from 4/1-5/31 and that the retail sales consultant had lied to me. Well I'm still stocked with the bill and neither the store nor the company are taking responsibility!!! The retail sales consultant (Jazmier). Gave me false information just to get rid of me!!! What will be my next step? read more

What a breath of fresh air! Ernesto and Dan at AT&T were extremely knowledgeable, kind and accommodating! My mom and I went there about 10 minutes before closing on a late Friday night to get a new phone cover ... with great success. Also, Ernesto and Dan really helped this newbie technophobe get acquainted with new technology and the android operating systems. They are extremely knowledgeable and are excited about these new products! Once I am ready, I am definitely coming back to not only buy my new phone, but have Ernesto and Dan give me tutorials!!! Thanks guys! read more

First visit to this store. Been having awful problems with ATT DSL Internet service so went here to actually talk to someone to try and figure out what the problem. Jose was fantastic, he spent over an hour with me and my questions, etc. It was a lot of work, but hopefully a switch to U-Verse service for land line and internet service will take care of the Internet problems I have been encountering for a long time. Only time will tell. The store was clean and everyone was very friendly. Jose deserves a hearty hand shake and pat on the back for helping me (non techy) with my frustration regarding ATT Internet service (dropping connection, buffering, etc.). Hope this solves my problem. You don't find customer service much anymore (it is a thing of the past) but it is alive and well at this AT&T store. read more

Walked in on 12/11 had a totally different experience looking for a Samsung pay as you go phone than at the other locations. Ruben R was excellent in describing the features of the phone and all the extra apps plus the additional plans for the phone. Great with answering all my questions and concerns while being very engaging. read more

Very bad custom service. Had to wait for an hour. Manager, Brian Tompson, so unprofessional. Did not even apologize. It seems normal for him to let people wait and don't care about business at all !!! read more

Just spent 15 minutes typing out a great review for this location and their staff that didn't post so I'll make it short and sweet. Excellent customer service from the team here. After a few less than helpful calls to customer service and a very unsuccessful visit to the North Riverside store, I was starting to doubt my switch to AT&T from the carrier I was with for the 17 previous years. The staff here was excellent and very helpful. read more

I just went there because I needed some help with my iPhone. The young lady was clearly annoyed by my questions and, in fact, decided to stop our conversation because she needed to hug one of her coworkers. I was the only client at the store... I am sure that she had plenty of time to hug him at anytime during the her shift. Terrible service!!! read more

What happens with the Customer Service IN THIS STORE?! THE NEW EMPLOYEES SUCK AND ARE RUDE!!This Corporate At&T Store sucks in customer service! Was in a couple weeks ago for the holidays, the employees have no urgency. I waited an hour to upgrade a phone when the employee finally gets to me she tells me I can't! I waited for an hour with a fussy 2 year old, why were the proper questions not asked when my name was taken down, so if was something I couldn't do I would wait there with a 2 year old so long! (Only reasonI waited so long because I was trying to get a phone for my son as a X-Mas gift)supposedly they take your name down so you wait to be called on, yet they took care of a lady who just walks in. The employees have shitty attitudes you can tell they have an attitude of "you need our services we don't need you so you can wait!" My fiancé and I even over heard an employee give a sarcastic attitude to a customer telling him "YEAH YOU HAVE YOURSELF A HAPPY HOLIDAY!" If you read between the line the employee pretty much told him GO FUCK YOURSELF. The guy looked like he wanted to kick the employees ass, LOL. I asked for a Manager n the employee stated " I don't know when he's here, he's hardly here he's always at meetings " REALLY?!REALLY?! How is a Manager Never Present at his own Store?! I have friends who are Managers for cell phone companies and the Are Always at their store! If there are meetings they go back to their store afterwards. And supposedly they can't give the District Managers info either. This store really sucks now with the new employees they have, My fiancé and I USED to like coming here.... read more

I am a prepaid mobile phone customer. Have been for years; it meets my needs. I was sent a new free 5G phone by AT&T because my old phone will soon be obsolete. I made an appointment at the Oak Park store to have my old phone transferred to my new phone. When I met with the rep (possibly Erik?), he said he could activate my phone but could not transfer any info; I would have to call AT&T and have its tech support department help me with that. I asked why he could not do it for me. To paraphrase, he said that due to COVID, they no longer offered this courtesy to customers because it could take a couple of hours and that they felt customers could do it from the comfort of their homes. How b***s*** is that! A good friend of mine went to the Skokie AT&T store very recently with the same request, and her phone's info was transferred. What the heck? Don't waste your time at the Oak Park store. read more

Always jam packed, they make you sign in on a "waiting list" - just to be waited on. Never have I gone here without a good 20-30 minutes wait in order just to talk to one of their service people. I know - what about hiring MORE service people so we are not waiting 30 mins just to say "how much for this iPhone?" well that is not the ATT "way". Too logical I guess. If you HAVE to go here, bring a boatland of patience - you'll need it! read more

I was an AT&T customer for many years...and over the years this company has just gone bad. Customer service, and staff USED to be friendly and accomodating, and NOW it's like you walked in and they're too busy for you. It's ALWAYS jammed packed no matter what AT&T store you go to - you sign in on a wait list to be waited on, waiting 1 hour + to be helped is ridiculous!- staff in general is not professional and think that they are 10x better then you are- prices are high for the service that you get. Therefor, I switched to verizon and I am paying cheaper monthly about $50.00 cheaper or more. Why was I wasting my time with AT&T?!?!? read more

That store never answers the phone when I call them. Plus I was put on hold forever. Bad service!!

I came to this store as a regretful former customer of AT&T. Both Ian and Jey(?) went above and beyond. AT&T is pricey, but worth the cost in the end. See you in 18 mo. :( read more

I have been to this location several times, each time there are employees hanging around the entrance. Today, there were three employees lingering - one leaning on the brick wall, one sitting on the curb, and one leaning against the window. It looks unprofessional and feels uncomfortable. 3/12/16 - I went today to pay my bill at the kiosk. The kiosk is shut down an hour before closing, which doesnt seem to make good business sense, so i had to wait to make a payment in cash. The first person said uhhhhhh cash, you'll have to wait. After waiting 15 minutes, I asked if someone would help me, It is difficult to find a parking spot and once you are inside it becomes a nightmare. read more

DO NOT SIGN UP FOR ATT MOBIL IF YOU LIVE IN OAK PARK!! Service in multiple spots in and around oak park is beyond terrible. Dropped calls, unable to complete calls, static so unbearable when you do get a connection that makes you want to toss your phone off the Sears Tower. I live in one of those dead spots so having this at home is nighmare. I complained to ATT and they offered to sell me a Microcell for $150 so i could use my internet connection (Comcast) to make my 'cell' phone calls. After much arguing with ATT they gave me a microcell for free. It works ok, better then their cell service for sure. My neighbor was in same boat and she tried to get a microcell and they want to charge her $200. Great customer service ATT!! AVOID ATT IN OAK PARK! read more

Went into this AT&T store tonight to get new phones and a new plan. Was immediately greeted and scheduled for the next available associate. The associate who helped us was Maribel. She explained EVERYTHING and was extremely helpful in answering all our questions and ended up staying after hours to set everything up for us. Also spoke with the store manager who was just as awesome. I would definitely recommend this store for anyone looking to switch to AT&T or looking to upgrade their current service. read more

Stopped in this afternoon to upgrade my iPhone. Bryan was my customer service rep and could not have been more helpful, friendly, knowledgeable, and efficient. I received some of the best customer service I've ever gotten. I'll ask for him when I return. read more