I was a little tentative coming to this location after reading previous reviews, but it was my closest store and I needed to upgrade my iPhone 7 to the XR. I was met immediately by Anthony Morales, who helped me get everything I had already researched and decided on. He made my upgrade so easy and pleasant, with feeling as if I was stopping by a friends house. (Frankly, the store even had a really good music track playing too. ) I've been a customer of ATT since the days when they were Bellsouth. And this was one of the best experiences. He was knowledgeable and helpful down to the accessories I needed. Very much recommend others to stop in, as it's also my understanding that they're actually a new team of trained professionals established there to support and improve the customer experience. read more

Do not waste your time going into a store, even though it's a corporate office from AT&T because not even the manager in the store can help if you purchased your phone from another AT&T store that is unauthorized Dealer the corporate store can do anything for you even though they're the same company the same brand. I've been chasing after AT&T for the past three months to get credit credits on the three lines 3 devices that I have and they still give me the runaround. Do not waste your time with AT&T go with another provider there's tons of better providers out there. AT&T gotta do better with their services overall. read more

AT&T Store - This is a manager from the store that tried helping me, but not really - Mobile Phones Near Me - North Miami, Florida

Go to another location if you don't want to ruin your day!!!! I'm been waiting for more than an hour here!

Brandon was amazing because of him we're still in AT&T. You should have more great customer service represented like him. I highly recommend this location. Please look out for him. He's an amazing knowledgeable representative. read more

I would look for another store and if you're gonna get any apple products, I would go to the Applestore I got a new phone bought a case the case broke within two weeks Went into the store 2×1st time the guy orders one because it was under warranty orders the wrong one and put the wrong ZIP Code Took forever to get and when I got it, it was the wrong case . Went back to the store on the weekend and this horrible manager Danielle didn't even look up the account didn't even look up what the colleague ordered for me to see that it was wrong Told me I was wrong wanted me to buy another product. I guess they were up selling. But do not waste your time. Do not waste your money. I've been to better AT&T stores do not go to this one managers don't care they're short staffed and really bad experience save your time. Save your money go somewhere else. read more

Horrible service even by the manager. Purchased my phone 17 days ago and show proof that the iPhone 15 Pro has been giving me issues from the day I bought it. I asked them to exchange the phone and they told me to go to Apple that they couldn't do anything about it. I even have insurance with AT&T and they're offering me a refurbished phone or something I paid over $1000 for 17 days ago read more

Had to stop by to pick up something and there were 3 people in front of me, but upon entering, I was greeted by the front counter service attendee and she placed my name on the list. The wait was around 20 minutes but it didn't seem that long while I browsed around the floor to see the latest and greatest. The Heat game was also on so that was definitely a plus. I was assisted by Smiley, (yes that's his name) a very helpful and knowledgeable customer service rep and he was able to take care of my needs and within 10 minutes, I was on the way. Everyone I encountered was courteous and in good spirits and it seemed like none of the customers had any issues with service. read more

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This att store is amazing. I have visited the other ones and they just don't have the same feeling. This at store the team really shows they care When it comes to technology and cell phones everybody's always worried This AT&T store has a bunch of people that really care about what they do and care about their customers I wanna give a shout out to Willie for always going above and making the experience amazing. read more

AT&T Store - The best of the att stores - Mobile Phones Near Me - North Miami, Florida

The manager at this store broke a phone, charged for the prepaid line and did not refund upon breaking phone. Do not come here! They broke a good working phone and her only explanation was that she does this 15-20 tImes a day. Well, you broke a phone! And charged for a line I cannot use. At&t is the worst, please go to verizon! Saidy is incredibly condescending , when asked tO call customer service from store she declined and said that at&t is a corporate store (who doesn't know that?) she also suggested we do aa chargeback instead of helping. Never get a prepaid line here and beware of the jerky attitude. She hung up without any courtesy. read more

AT&T Store - Broken sim alot by Saidy C the manager at 12599 biscayne blvd - Mobile Phones Near Me - North Miami, Florida

DO NOT GO HERE! And if you have to purchase an iPhone just purchase it from Apple. I purchased an iPhone Saturday 4//29/23. By Monday, two days later, i found it to be defective. I dropped by Monday evening. And spoke with JASON. I showed him the phone and he agreed it was defective. I could either return the phone with a $55 restocking fee or exchange the phone with exact same phone. I chose the latter. Jason proceeded to the back to grab the phone and make the transaction. He comes back and states that he spoke with his manager MELANIE and we would still have to pay the restocking fee. I was floored. I asked to speak with her and he abruptly said she went on lunch break and to come back in an hour. Are you kidding me? What a LIE! I asked him to ask her if she would make an exception and come speak with me. To no avail. Then JASON proceeded to change the story and said he wasn't initially sure if he could do the exchange transaction. Another lie! Or he is just untrained on company policy and procedures. I have been a AT&T customer for 23 years. Guess what! Not for much longer. This sealed the deal. Avoid this location and avoid JASON and MELANIE altogether. This is how AT&T treats their loyal customers. read more

Great store, it's big and clean but customer service is sub par. There defiantly is not enough employees working here. I went in here to solve an issue, they couldn't help me. Went back outside and called the customer service, they told me to put someone from the store on the line, they spoke and problem was solved. They can definitely try harder to be kinder and more accommodating. I don't understand why they couldn't solve it the first time and why did I have to spend over an hour waiting. read more

Just went in this morning after a long line trying to unlock my phone Samsung galaxy passcode. The were 2 guys and a girl. The idiot told me it's impossible to do it and sent me home. I call attt n they told me to go back to factory reset it. Very easy. Just very lazy. read more

This place doesn't deserve the poor star rating it has, not based on my experience today. Everyone is friendly and helpful and they do all they can to help move you through the store without delay. I had an extremely positive experience with the sales associate here. I came in to replace the sim card and the issue was fixed after he quickly diagnosed the problem and offered me a number to report the outages to AT&T where little service is provided and needs improvement. 5 stars. read more

Called the store and no one answered. Continued trying; still, no answer. Get a clue brick-and-mortar stores, this is why AMAZON in winning. read more

Worst store you can come to. Dealt with 2 very sad women. One at the front checking people in was very rude and passive aggressive. When I had waited for an hour and asked why it's taking so long, she chuckled and said "why are you getting tired of waiting?" Another woman was helping me (Ana I think her name was) but got up and left in the middle to go help someone else because I had to make a 2 minute phone call to verify some information. Never came back. I walked out after waiting over an hour. Don't come here. I promise you that you'll regret it. Go to another store where they'll appreciate you trying to give them your money. I know this is a terrible job and nobody respects you when you sell phones for a living, but that doesn't mean you should be rude to customers. Be better. read more

This store deceitfully sells damaged/refurbished iPhones as "new" and will not accept returns after you leave the store. Went into this store and bought what I thought was a "new" iPhone X. Once I got home, I quickly realized the screen was raised on one side and defected. I went into the store the next day to exchange the phone. The store manager, Cristina, told us they would not accept the exchange because the phone was damaged. After explaining that I had not damaged the phone and this is how it came out of the box, she then proceeded to tell us, "Once you leave the store it's your responsibility" and said, "I hope this was a learning experience for you." I then brought the phone to Apple. While there, they not only undoubtedly agreed that the phone was sold to me damaged but it was also a refurbished iPhone X and not brand new. I am writing so that this is a learning experience for any potential customers to not go to this store and instead go to Apple. read more

I have been living in this city for the last 20 years and I have never been in a store with such a horrible customer service. The employees at this location don't care about the store, the company and the clients, very rude, arguing with clients, bad attitude. read more

THIS REVIEW IS FOR THE ATT PLANS AND SERVICE........NOT ANY STORE OR EMPLOYEE. This ATT store has good employees. It's a shame that ATT hides behind their store because my issue is with the main corporate clowns. I was with ATT for many years and had 4 lines along with their internet and TV. I got sick of paying $200 a month for phone service and over $300 per month for the net and TV so I looked around to find something less expensive. TMobile has a plan for the over 55 crowd which is $35 unlimited text, data and talk. I got rid of two lines and kept two so I'm at $70 a month with free texting in most countries also. The best ATT could do was $130 a month for two lines with same plan except they'd charge additional fees for all texts outside the US. ATT doesn't give a damn for the senior crowd. They have a four phone plan for $140 a month but all I want is two phones now. I tried to work with them before I left for TMobile and I called them back a month later after I was with TMobile but they're stubborn headed and refuse to match the deal. ATT sucks for customer retention. I downgraded my TV to basic and still have their fiber optic internet but I'm still paying $165 per month for the simple stuff. I'm trying to find a good deal for the net and TV so suggestions are welcome. read more

Every-time I go to the store is always have to wait a long time they need more employees I was there today since seven in the afternoon and the staff came to help me at 9 pm is horrible to wait so long to open an account read more

This is the worst ATT store to come in to!!! You get treated bad from the person who is doing the check in to the store manager. Today I came into this store to claim 1 free giga of data offered to Uber drivers for my account (a picture of the offer is attached). The associate did not have any idea of what the offer was about nor how to solve it, at that point the associate and the manager started cracking jokes on me making fun of me extremely disrespectful to me a customer of over 8 years. I'm Hispanic and they were making fun of my request and my accent. The manager does not know how to treat customers which trickles down into how the associates treat their customers. When I told them why they were making fun of me, the kept cracking up and I grew upset and told them they were disrespectful and the manager asked me to leave the store. Very rude, unprofessional, and ignorant of their partnership promotions. This is not to mention other two times I have gone in and got really bad service from the clerk doing check in who took my name down, I waited 30 minutes for an associate for the associate to tell me they did not have the phone I was shopping for. Could the check in clerk tell me they did not have the phone available and spared me 30 minute wait? I'm about to cancel ATT and go to Sprint who was my previous service provider. Nasty, nasty, nasty is all I have to say about the manager and the people he oversees. read more

Krystine was an incredibly friendly and helpful customer service rep. I have never met anyone at AT&T so invested in the customer. Not only did she help my grandmother get a new card for her go-phone and offer options that saved us money; but when my purse was stolen a few days after the new year, she helped me get a new phone and made the process easy and fast. She was knowledgeable, professional, friendly and efficient. She offered a variety of options and solutions for different price points and she was patient while i translated into Spanish for my grandmother. I went to this store about six times during my visit to Miami and none of the times did i experience a wait time longer than 5 minutes. Marcus, the manager was also a big help. Everyone was courteous, professional and on top of their game. As far as AT&T stores go, other locations across the country should look to this one as the pinnacle of customer service and all around success when it comes to customer experience, and management. I will recommend AT&T to my friends and family over other competitors and this is particularly because of the personalized service I received from Krystine during every one of my visits to the store. read more

I do not know why customer service agents can make you sign in, sit down and wait until someone becomes available and you actually see they are available, they talk, have fun and you can still wait and wait. I left the store after sitting for 15 minutes. Too much distraction specially when you are coming for someone so simply such as buying a phone line. Guys, I am sorry... customers go first. read more

I went into this AT&T store to buy a case for my iPhone and a glass shield. Not only did the rep have an attitude because but he offered no help in finding the very poor choices of iPhone cases (almost no selection) but he offered me no help in installing the glass shield. Personally I think this hipsters pants are too tight cutting off his circulation for him to actually be somewhat accommodating, being that he is in a CSR position! Just to be said, I don't have a problem with the AT&T brand just the f'n rockstars that work there! read more

My mom and I decided to upgrade our phones today. We walked in a few staff members stood there chatting to one another. No one approached us and we basically stood there awkwardly until they finished their conversation. Then we gave them our name and waited for 10-15 mins to see someone. Eventually, a man came over, which by the way had really bad B.O and breath. Like, holy shit... He was trying to rip us off by having us pay the full price for our upgrade and we were not having that. So we left. read more

I call AT&T 800 number the worst service you can get use another company. They said they would send someone out for a new service hookup. Five days later between 8am and 11am. No one showed up or called all day. I phoned them at 11;45 am and they said o we are sorry your appointment is from 8am to 8pm 12 hours they must be joking. At 7;55 PM I received a phone call that they would have to come the next day between 9am and 11am..Still waiting 2 days... read more

Worst store ever!!!! Long waiting time. All hanging out in the lunchroom I think I will change my provider

The one AT&T store in Miami that doesn't have a never ending wait time. I've been to this store several times and each time i go i don't wait for more than 5 minutes. Its brand new.. and the best part no long waits. yayy read more

Traveling around the USA on a 5 month sabbatical and we chose the wrong cell plan. Called into this AT&T store with a view to changing to AT&T pay as you go plan? Thank you Dee, you were fabulous and so helpful and greatly assisted us in leaving the previous supplier and keeping our existing numbers. It was all so easy and efficient. Beautifully presented store with convenient easy parking. read more

I have been here two times and both times I have waited over an hour to do something that could've taken five minutes. Very frustrating, I don't recommend coming here unless you have all day. read more

I really hate that I even have to reward them with a star in order to share this warning because this store is literally the Worst place ever!!! Not an exaggeration. The prerequisite for working here must require a lack of professionalism and people skills. First of all their kiosk Never works, at this point it's just a decorative piece (of crap) in the store. Instead of delegating someone to tend to the customers who are there solely to make a payment (a 5 min in & out process) they'll have you wait nearly an hour before addressing you. Furthermore they stop taking cash payments at 7:15pm yet the store closes at 8:00pm. I wonder if corporate is aware of the lack of organization & inconvenience they're causing loyal customers. I literally live in the estates behind this store (Keystone Point) but from this day forward, I rather make the drive to another branch in Aventura (in the Burger Fi plaza) where there's an actual functioning kiosk that shuts down just 5 minutes before the store closes. The employees at that location are refreshingly much more pleasant to interact with & don't appear to hate having a job that enables them to accommodate their Financial responsibilities. read more

Thank you Christina for sending me Alex from Integrated Solutions Consultant in Home Solutions. He was amazing! I did not know that AT&T had a service where they would send out a sales rep with supplies and sell services at your home or business. I was able to get 2 new iPhone 8 Plus without leaving work! It was amazing!!! I truly recommend that you ask for him or contact him at ac355a@att.com. I hope this helps, because buying a phone should be easy!!! read more

Have to say Alberto went far and above to help us . Really appreciate his persistence in helping us with our problem

I called the store and the phone rang and rang and rang....I called multiple times. I felt like a psycho ex girlfriend! After 8 calls no one picked up. I ended up preordering my new iPhone from Apple.com because not one employee was able to answer the phone and answer one question. Keep it up, you might all end up jobless if you keep on providing crappy customer service. read more

I walked in to this store wanting to discuss my bill with a representative expecting some type of help or at least for some adjustments to be made to my bill as I am a "Valued at&t customer". I hate to be the one to complain but I have to say when a representative from a corporate store is recommending another phone company such as "MetroPCS" assuming at&t customers can't afford their service is very rude and unprofessional to me. "Isaac" needs some serious customer service skills especially when working for a corporate store. I later went to another at&t store and sure enough they worked on my bill because thats what loyal companies do, Go above and beyond to keep there customers. read more

I don't like writing bad reviews , but I was not happy with the manager of the Att store. I was sold a $100 blue tooth headset that stopped working 18 days after I bought it. I wanted to exchange it for a different kind of headset and the manager just blew me off and said 14 days were up . If you want your business to grow , then you may want to cater a little better to your customers . I won't be going to that store again. Hire someone who cares and wants to help , don't sell me junk and then tell me I can't exchange it. read more

I do not have a problem with ATT (the company) at all, my problem is with this store and the employees. They are so rude. I walked in to the store and the employees were just talking to each other, no one even ask me if I needed anything. I ask someone to help me and he said "I'll be with you in a minute" 10 minutes after he was just speaking with another employee. I ask for the manager she came and said she was busy and walked away. :O I left read more

Andrew checked us in 10 min after we arrived. We just wanted a SIM card replaced because it wasn't being read. We spent $600 every single month on bill from just ATT phones. And to get that type of customer service at check in is definitely makes us not feel welcomed and unappreciated. We asked to speak with manager and Andrew never got the manager for us. Manager never showed up. People work at this place as if they are doing us a favor by being rude. Saying the services they are able to provide are limited, so we have to tell them upfront what we need for them to pre qualify to attend us. I have never felt such judgement at a place as a customer. My husband said the manager here is nice, however he never showed up, he sat in the back as per Andrew who stated and "went to get" him. Anyways we finally got attended by Christopher who was virtuous and helpful and was nice. If it was not for him I think we would have cancelled our service in all honesty. There are many providers who have a much better customer service and make you feel much more welcomed. read more

I will never , ever have AT&T again. They made a mistake on bill. I sent a copy of the cancelled check, as requested, they disconnected the service, they wanted a copy of the back of the check. They didn't even apologize. They had threatened me with lawyers for a lousy $ 112.00. and it was THEIR MISTAKE. And now they CALL at different hours with annoying advertising PLEASE STOP!!!! and one more thing. Their ad tune? THEY INFRINGED IT FROM "Carme" from Bizet. They should be sued. read more

So disappointed with the employees of this store They never shipped the device that I had ordered and after 10 days I had to go back to the store and they found out it had never been shipped . Then when my son got the device that I shipped myself with Fedex! Because they told me to do it myself it would be faster and I paid $ 200 It was not working properly, then the employee refused to help me and was so rude, he said he couldn't help me and I had to find myself an ATT store in Indiana on internet ! Nobody talked to me, I was just sitting on the a sofa trying to find the store in line on Yelp ! read more

The worst customer service ever. We received the wrong iPhone 6 color and the sales manager said that we have to paid $35 to return the phone and get the one the we actually order. Why We have to paid for a company mistake? read more