Recently came in to switch from Verizon. Alexandra greeted and helped us. I don't usually write…read morereview but feel compelled to because Alexandra was so patience with all our questions and numerous changes. She ported in numbers and setup and transferred over data for all members that was upgrading to new phones. She provided knowledgeable and excellent service!

Spent 20 minutes waiting to make a 35 second payment transaction…read more The assistant manager Iliana felt that the following required me take a number when the payment was completed in less time than it took her to take the payment Sometimes good customer service requires using good common sense. The following was uncessary

this is the worst place to fix your phone they use cheap phone screens not authentic and they…read morecharge you alot. i ended up going to apple because the screen they gave me could not even turn on to touch. i made them remove my screen and put my old one back its been 3 weeks and i have still not gotten my refund this place is a joke. i would not recommend it even to my worst enem.

Okay I would first of like to say I have been a loyal customer of this establishment for 4 years…read moreand have refereed many people here to buy phones/repair phones. Now I am going to take my business elsewhere if the current issue with my phone isn't resolved. My phone had what I believed to be some water damage. I brought it in and the manager said it needed a new motherboard (after running diagnostics), so I said okay lets fix the phone. He told me it would be fixed in a weeks time. So, I decided to purchase a new phone because I couldn't go a week without the phone. Purchased a new phone, went home, boyfriend surprised me with a temporary phone. Went back, returned the phone and paid the stocking fee even though I cleaned the phone out, and told the manager to go ahead and start fixing the phone. Cost $120.00 for repairs and another $100.00 for restocking fees. $220.00 I have already paid (plus the phone being replaced I purchased from them in the spring) A week later I receive a call saying that I need to pay an additional $120.00 because there is damage to the screen and they need to replace the screen and oh yea, they also broke it further so there are more damages that need to be done beyond the screen being fixed. I explained that since they broke the phone that they needed to fix this for free, and although the girl I spoke to agreed with me, the MANAGER didn't. He said that although they broke the phone further, I still need to pay the $120.00 WHAT THE HELL. Why would I PAY for their mistakes? They ran diagnostics prior, told me the problem was one thing, and then broke it further and want ME to pay for their mistakes? When I refused they said I could pick up the phone and receive a full refund or I could pay an additional 20.00 for them to run another diagnostic test?! What? I said how about you keep the $120.00 and just fix my phone. The girl again agreed, talked to the manager, and he wouldn't budge. Now if I go pick up my phone it will be damaged beyond repair BY THE COMPANY and they WONT FIX it?! I am really hoping the owner of the store sees this because this is the worst customer service I have ever experienced and like I said I have been coming here years and telling people to come here and I am seriously about to tell everyone to stop coming here and start going a few blocks down the street to the other cell phone repair shop where they also sell phones too for EVEN LESS.

My WhatsApp app disappeared from my Samsung S23+ 5 days ago and I could not get it to install at…read moreGoogle Play Store. They sent an error message saying it "can't be installed". All of my messages were gone as of July 2,2026, which was devastating because of photos sent from relatives and friends over the years. I researched everything but nothing worked so I finally called Verizon Technical to ask for help. They did diagnostics and whatever and said that they could get my precious messages back. They made an appointment for me with this business for today at 300pm and said that they would take care of the costs. I was greatly relieved from the promises and drove out to this business. I was helped by Nori, who was pleasant and understanding. After listening to me explain what had happened, she gently explained that their business does not work at all with Apps. My mouth fell open. Why did Verizon send me here then? Nori said that I would have to go directly to WhatsApp and get help from them in order to retrieve my messages. She felt so bad for me having to drive all that way and not get results. I couldn't believe what had just happened. She then asked for my phone and somehow magically she was able to reinstall the app but could not figure out how to retrieve my messages or that maybe they were lost. I would have to go to WhatsApp directly. I appreciated Nori for explaining the process and reinstalling the app. I feel she went the extra mile to satisfy me, a future customer. Now that's what I call Good Customer Service! Thank you, Nori. Free parking is available in front of the store. It is located in a strip mall with other businesses.

They have no idea of customer service. Two drives and appointments and they still wouldn't fix my…read morephone under Google warranty

My experience at Verizon exceeded expectations! We stopped in within an hour of closing to compare…read morecosts of adding a new line to an existing plan. Miguel greeted us immediately upon entering. Although so close to closing, he took his time to ensure all our questions were answered and we felt comfortable with whatever decision we made. He walked us through the pros and cons of all smart phones instead of trying to sell us an iPhone and get out the door. Miguel also explained the different plans available and which would work best for our household while saving us money. I was truly blown away by his level of service! Thank you so much!

Verizon has failed already and soon will be no more. Soon we will not hear the name "VERIZON",…read moreanymore. Overview of Complaints Against Verizon Verizon faces numerous complaints from its customers, highlighting various service issues. * Customer Service - Many users express frustration with long wait times and unhelpful support representatives. * Billing Issues - Customers frequently report unexpected charges and hidden fees on their bills. * Service Quality - Complaints often include poor network coverage and dropped calls. * Reputation Ratings -- Verizon has a low customer satisfaction rating, with many reviews indicating dissatisfaction. * Trustpilot +2 verizon the company with most complaints about business Verizon has garnered significant complaints regarding its customer service, billing practices, and overall service quality. Many customers report issues such as unexpected fees, long wait times for support, and dissatisfaction with the resolution of their complaints. * Trustpilot I am currently waiting in the phone for these degenerates to answer. Verizon is the wirst customer care in all the USA . This is unbelievable!

It is great to do business with someone honest and fair prices. The fact that he has a mobile…read morerepair makes it even better. Definitely recommend and will use again. NanoTech earned a spot in my phone book.

I'm giving them 5 stars because they are incredibly fast and mobile. Their quick response time and…read moreability to come directly to you make the service extremely convenient and efficient. Highly recommended!