Some of this is indicative of the company and not just the store, but I had a lot of problems when I switched from Verizon to ATnT for 2 weeks. The store manager ensured me that I would have coverage at my farmhouse. 2 bars of LTE minimum. I had 0 reception. I saw the chart and he did accurately inform me from the company charts. Then I got a call saying that they were not going to honor my discount until I verified my employment. The manager had done this already, but HQ was asking for me to call. I called and they would not verify even though they had everything they needed. They said I needed to go back to the store and tell them to hit some button. When I got there I saw the associate that I bought the phone from she said that the manager was on leave and wouldn't be back back for a week. 10 days later I still hadn't received a call and the manager was sitting there looking unproductive...my perception! Said he had only recently returned from leave. They were apologetic, but.... Then trying to get a refund since I left less than 2 weeks later explaining that I had left due to poor Customer Service and no reception where I was told I would have reception. But my claim was, of course denied. On the phone with HQ again. Never had these problems with Comcast and happy with to be back with Comcast. read more