So my phone has been acting up for about two weeks. I been on the phone with apple and T-Mobile trying to figure out why my iMessage was not working. No one could give me a straight answer and each of them was blaming each other for the issue..."that has to do with T-Mobile so contact them" ... "that is apple phone so you need to contact apple"... it was so exhausting and annoying and being on phone calls with them for about 2 weeks and an hour each day. I was so annoyed that I went into the apple store. Was there for about 90 minutes and no one could still figure out what's going on. Afterwards I decided to go to the T-Mobile store then. When I walked in, I explained to Nick what the issue was and he said he was determined to fix this for me. After about 30 minutes of trying basic troubleshooting, he decided ok let's put a Sim in since my phone uses an eSim...he put the new one in, activated it and turned my eSim off...guess what, my iMessage and FaceTime were up and running again! After 2 long weeks of talking to techs and engineers and customer service, finally someone figured out how to fix it! Nick was totally awesome!!! read more