While on a trip. and had something break related to my phone case. I saw on-line that I had a…read morereplacement at this location. I stopped by early Sunday, told the ladies what I was looking for - they verified that I wanted the whole unit (as you can order the replacement online for just that specific part), with being on vacation, I explained that I didn't want to wait several weeks for the part to get to my home The lady lady went out of her way to help me, didn't even check to see if I was an AT&T customer, and she was able to find just the one part I needed. My experience really brightened what might have been a disappointing occurrence during a vacation

I went to this particular AT&T store due to I had great service from them in 2017. Again, I had…read moregreat service from them. I got a new Apple iPhone and iWatch. Love both my items. I highly recommend going to this store!

Store is always well kept and staff are kind and friendly. Prices are what you expect from Apple…read more Major drawback is that the shopping center is not ADA friendly; meaning no handicap parking in the center lot. Ramp for wheelchair access is on the far end. Not an Apple Store fault just a detractor for people with mobility issues.

Came in due to phone battery port no longer working .. We were checked in at the door. The ladies…read morewere quick and helpful. There were three check-in people working. Melissa was the manager on duty. She was coordinating flow and checking -in with everyone . Morris, rep at Apple Store, took the phone to the back to be fixed. The port was working once he got it back. He left it on the charger to verify. He was customer friendly and attentive. He wanted to make sure that phone was charging properly before we left. He asked were we in a hurry and all.

Quick service and great attitudes. Greeted as we came in and Sherhonda expertly managed the…read moretransaction to change equipment. She even called other stores to find an obsolete machine to transfer SIM card numbers from our very old business phone. Best turn around time I have had an an AT&T store!

This could be the worst store I ever visited in my life. Maybe the lady boss just loves to show her…read more'power'. Hope ATT fulfils her wishes.

Lupe was very friendly, knowledgeable and efficient. Changing from Verizon was easy. I'm glad I've…read moremade the change.

My sister, who's on my phone plan, decided she finally wanted to upgrade her outdated Samsung Note…read more9. We made plans to meet at this location, as this is the same place we used to initially add her on. There was a little wait delay as it seemed many of the employees weren't present despite it being after 3 pm. We were told to sit in an area and wait for the next available staff. Since we knew she wanted another Samsung phone, I took her to that area to look at the ones avaial. She's familiar with my S21, so she played around with the S20 note and the S21+ and S21 ultra. Ultimately, she decided to go with the S21. No one ever approached us during this time. Only after sitting close to 10 minutes did a staff member ask if we needed assistance. She was pleasant and quickly got the phone upgraded. She then explained that we could both add Galaxy watches to plan under a promotion, which we did. We waited to another 10mins or so for all the devices to be added and activated. Everything was fine, except after asking if she wanted them to start the data transfer, the rep informed us she was leaving. Granted, I've done this several times on each new galaxy upgrade I've done, but I felt this was a little off-putting. Nonetheless, I helped my sister get it all set up. Maybe they need to revisit this policy. Overall, she's happy with her phone and I like my new watch as well.

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

My dog is a complete spaz on a leash and, in his excitement for our walk, knocked my phone out of…read moremy hands which shattered the screen. Based on the amazing Yelp reviews and check-in offer, I decided to go here to get it fixed. These guys are pretty great. I was a total pain in the ass, going back in there multiple times with questions after they fixed my phone. They were completely patient with me and had my phone fixed in under 20 minutes for a reasonable price. They also offer a deal on a tempered glass screen protector at a discounted rate if you're getting your screen fixed. I highly recommend them.

I was recommended by a good friend of mine to come here about my minor damage Nintendo switch light…read moreand I took it here for repairs The owner I believe that was over the counter take a look at it and he told me the price but had to order parts for it and was updating me and I picked it up and it looks like new to me I'm so happy with the repairs

This is the Best Best Buy I've been in…read more The staff were some of the friendliest and most helpful. They even let me see if something fit in my car. I am very grateful I chose this store to walk into today. Had just what I needed Thanks y'all

I wanted to purchase an IPad for my grandmother and noticed it was cheaper at Costco but I wanted…read moreto purchase it from best buy as I was using a gift card. I looked up the price match policy and noticed that they match Costco. I went to the store - I had to wait over 20 minutes after signing in before an associate was able to assist me (issue number 1) on an item that I already knew what I wanted. Once I made it to the register, I advised the associate that I would like to price match from $299 to $279 with Costco. I showed him the price on Costco and my membership card. He went to get a manager to override the price but was told that you didnt price match since its a membership club. I advised that its on the website that you match with BJs, Costco and Sams Club with are all membership clubs. Once the manager comes over to assist, I am then told that in the state of TN they dont price match Costco. The website is for California residents only. I asked where was that on the website as normally a disclosure it given. She advised that that's what they are told to tell customers. I then asked for the 888 number. I called and spoke with a gentleman that told me that they did price match Costco and he will send me a link to order from and pick up in store. He was getting approval from his manager but then was told that he couldn't send me the link because Costco wasnt showing the IPad delivery option available - that was weird because it showed available in stock and the rep that I was speaking with also saw it available. I was then transferred to another department where the lady was rude and told me that in TN or MS they not price match and hung up the phone before I could ask any questions. I am very disappointed in Best Buy and their policy along with the rudeness from multiple reps. Safe to say I purchased the IPad from Costco without any issues.

Needed to replace a cracked camera glass. While Apple made me wait 45 minutes with their…read morerecommendation to upgrade phone, IFix took care of the issue in about 20 minutes!! Also the ambience in the store is great and the techs here provide great service

they install cheap phone screens. waste of time. i went back after my phone just magically split…read moreand said it wasn't covered under warranty. So 1 outta 10 do not recommend.