Came in due to phone battery port no longer working .. We were checked in at the door. The ladies were quick and helpful. There were three check-in people working. Melissa was the manager on duty. She was coordinating flow and checking -in with everyone . Morris, rep at Apple Store, took the phone to the back to be fixed. The port was working once he got it back. He left it on the charger to verify. He was customer friendly and attentive. He wanted to make sure that phone was charging properly before we left. He asked were we in a hurry and all. read more

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I love my phone! I've had a version of the iPhone pretty much since the first one. I still have all of the old ones to in my junk drawer. I haven't even thought of getting any other phone. In fact, I loathe android phones and tablets with a great deal of special intense hatred. My Dad insisted on getting android phones and tablets and then would beg me to fix it when it got infected with crap he downloaded. Hate android stuff!!! I begged him to stop with them, and then he died, and I don't have to help him any longer. I am team iPhone all the way until I die! I also have a wife and four kids, all iPhones. Most of us have Apple Watches too. Hopefully my kids won't bitch about my lack of wit when it comes to technology when I am gone. Another reason I am sticking with Tim! This is where it gets sideways.... I hate Mac computers. I had a MacBook Pro for a while and I could not stand the IOS quirks. It was like they intentionally did everything backwards/opposite of Windows. It was so bad, I paid some dude I met at a Taco Bell to partition the hard drive on the MBP and install Windows on one side of it. After that I may have booted the IOS side twice. Now let me say this.... That was the baddest ass Windows computer I have ever owned! I wish I still had it but my old boss confiscated it when he fired me. That's ok, I cooked the drive before I gave him a blank disk brick laptop. So that he didn't any of the info he wanted. Asshat took my phone that day too. Also cleaned and bricked. He went bankrupt a couple years later. Anyway.... I love the Apple Store. The real value is in the knowledge of the teams here and their honest approach to helping you. I came in to get a new phone recently and was let down with how large the phones are now. I have an 12 mini and the battery had gotten bad. I complained about having to get a bigger phone and the associate said "why not just get a new battery for your mini?". Great idea, that's just what I did! I get to keep my little phone another year or two maybe! '25 - 50/111 read more

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Store is always well kept and staff are kind and friendly. Prices are what you expect from Apple. Major drawback is that the shopping center is not ADA friendly; meaning no handicap parking in the center lot. Ramp for wheelchair access is on the far end. Not an Apple Store fault just a detractor for people with mobility issues. read more

Overall, my family members and I have been quite satisfied with the service that we've received here over the past many years that Apple has had stores within Germantown. Are Apple products a bit more expensive than comparable, competing devices? Yes. But it's the mainly positive customer service experiences that we've received from the employees that keep us returning here. I mean, this store will even help customers who come in with products that were purchased elsewhere from competing retailers. The location is quite convenient, although parking can get tight at this shopping area. read more

Apple Saddle Creek - the new USB-C adapters - Computers Near Me - Germantown, Tennessee

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This is one of my least favorite places to go because of the waiting. I'm happy to report I didn't experience a long wait time today! I was greeted upon entering and I was surprised how quickly things were moving. I got checked in and set up with Tianna she was very knowledgeable about the products and was able to resolve my issues in a timely manner. I would recommend this business based on today's visit. read more

Service was on point the associate was on point and knew what he was doing fixed my issue with no problem thanks kudos to apple saddle creek for their excellent service and knowledgeable staff read more

I wish there were other Apple stores in the Memphis area but that's okay. This store can be really great and really frustrating at times. The service, depending when you go, will be really quick or really slow. Aside from that, it's a great store offering all the latest on Apple products. read more

Helpful and informative. I was happy with the end results of my visit here with my family. It took us a minute to sort out some details and make sure we were getting the right deal but they were always willing to look up and explain everything for us. read more

I had a very nice experience at Apple. The customer service is great and they do their best to get you in and out quickly. It's a experience just going into the store. read more

Apple Saddle Creek - What a nightmare. - Computers Near Me - Germantown, Tennessee

We visited the Apple Store to purchase a screen protector and a new case for our iPhones. There were several people with Apple shirts on, but no one approached us. They were engrossed with their phones or each other. When we asked a group of three employees if they could assist us, the guy pointed to the "online orders" area where a line of five were already waiting. I asked if anyone else could help get us the screen protector we needed and it was an adamant "NO". Horrible experience. read more

Excellent service. Alexis was extraordinary helper. Apple should be proud to have such skilled and compassionate work force. Bravo !!

I came to Apple looking for a PENCIL for my iPad. I have the iPad pro(11in)(4th gen) I told the worker that, and she tried to sell me a $140 pen. However my boyfriend was telling me they have one for $79. I don't need a super fancy pen and I asked the worker if that the $140 she was trying to sell me, is that ONLY pen compatible to my iPad. She said YES bc blah blah blah.. so I walked out. My boyfriend then sends me the link to the pencil FROM THE APPLE STORE that costs $79, and in the description it says it is compatible to my iPad. I walk back into the store and I spoke to someone else and basically was trying to tell me the same thing about this $140 pencil but then i told her that on Apple it shows a pencil for $79 that is compatible. And then she was trying to tell me that maybe the other lady didn't know. Smh. Don't rely on their knowledge here, definitely do your own research beforehand so you don't end up overpaying for stuff you don't even want or need. read more

I have been an Apple user most of my life. Went to the Apple Store Saddle Creek Germantown TN yesterday to purchase a new MacBookPro. When I walked in, I was greeted immediately and told to stand by the MacBook Pro table and someone would be with me shortly. That someone never came. The store was busy and very UNDER STAFFED. When I walk into a store and say I want to make a purchase for a couple of thousand dollars, I do not expect to wait more than 10 minutes. But I did and longer and I ultimately left. On the way out I told the person that greeting me that no one helped me and the store lost a nice size sales. He acted like he could have cared less and I just left. After considering my experience I have determined a Mac many not be for me. I am considering looking on-line today for a PC that is upgradable and can keep pace with the fast pace changes in Technology but I love MACs. Tough decision being made easier by a bad customer service experience at the Apple Store. read more

Abysmal customer service. Apple salesperson's head was on swivel, unable to maintain attention to purchasing item questions. Seems other conversations nearby, as well as other customers, were more important. Mouthwash or breath mint would have also helped! This store once had really great, competent employees, but no more. read more

Apple customer service store is a complete joke. When I arrived there were no instructions on how to get any type of customer support. Finally someone took my information and informed me to have a seat. I waited for around one hour without receiving any type of follow up. I finally asked someone how much longer before I receive any type of service. The technician/ service person of whatever they are called informed me someone called my name about 30 minutes ago ...I stated how is that possible while I have been seating in the same spot for the last hour.Apple get your act together because your customer service is extremely poor. Please establish a better customer service contact system... read more

I used to LOVE to hang out at the Apple store. Now, it is always overcrowded with staff that nine times out of ten is aloof but probably doesn't know what they are doing and they certainly haven't been trained to provide good customer service. If you order something online and just need to pick it up plan on a good 20 min to complete the process, even with the magic appointment time you must now have for "safety." If you need something they actually have sitting out I would suggest you use the Apple Store app to check out yourself. BTW, Apple Genius is a misnomer at this store, based on my experiences with them over the years. I limit my use to hardware only and only hardware I cannot do myself. Full disclosure, I am a 30 year IT professional. What irritates me the most when interacting with the so-called geniuses has been, I've typically done all the basic troubleshooting and probably a good deal of advanced troubleshooting, before I go in. When they finally get to me (rarely at my assigned appointment time) I've provided the details of all that, however, they still treated me like I had done nothing and knew nothing which just wasted my time. When we got past all that I figured out they didn't know any more than I. So, as I wrote above skip the Genius Bar and try to find a friend who is an Apple geek. read more

This Apple Store is great! The customer service here is great, I will say it all depends who you get, some of the employees aren't very friendly but majority of the time you will not have to deal with any unfriendly employees, I'd say just some are straight to the point but mostly they love starting conversations with you while helping you out but at the same time they can get very hectic especially for a Saturday. Tends to g get crazy. read more

It just takes so so long... went for trade ins and we were there for THREE HOURS! I forgot my Apple ID password so reset locked me out for 1 hour but ok 1 hour was my fault.. but 3 hours total.. why? Why!? Idk.. read more

Very helpful staff and worth the wait. Withholding 5 rating because there is always a long wait for service including check-in.

Came in on Sunday around 12:30pm. They were able to help me very quickly. I waited less than 10 minutes. They were able to help me buy a new phone, activate it, and set it up. Service was great! Carrie was very helpful and fun to interact with. I was able to get all my questions answered and walked out with a fully functional phone! read more

whatever it's a phone store and basically a Apple hub and they have mall hours . I mean You would think It would be called Apple Network !!! But who knows waiting around till 10 for the store to open is a waste. They literally make you stand outside when it's freezing because it's not 10 yet read more

Went today to get my son's iPhone unlocked. As we were waiting for the store to open, of the employees came out just to acknowledge the fact that my son was wearing the jersey of his favorite football team and gave him a fist bump. As a mom of an autistic child, that means tons!!!! They had us in and out and my son's phone working in 30 minutes!!! Kudos to the Germantown Apple team, you guys are awesome. read more

Upon entering and finding roughly 20 to 30 customers in the store, I was asked what I was coming in for today. I responded that I wanted to purchase a laptop for my daughter. The young lady asked if I had an appointment. I responded no, but I knew exactly what I wanted. I was told I could browse, but due to short staffing, I could come back tomorrow or purchase online. I asked incredulously, "you don't want my money?" The lady stated "sure, you can pay today, but your order has to be online." I replied "no thanks" and left. Apple ... you have a problem. I go to the store to purchase, not window shop. If I wanted to buy online, I'd buy online ... and I don't make $2K purchases online with package theft as high as it is right now. Study your customer. We're not all Gen Z. And I won't be back. That's a promise. read more

Needed a new iPhone so decided to go to the Apple Store here in Germantown rather than wait. This store has everything someone would need in the way of iPhone or Apple products. The employees are very well trained and are friendly, helpful and ready to do whatever they need to do to help. They can help get the information transferred from your old phone to the new one and make sure all goes well. This is a great store. read more

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First impression is wow. Nice new store larger than the last one. I challenge you to walk in and last 60 seconds before someone ask how the help you. The service here is incredible. I am assuming you come in with real issues they can help you with and if you have a broken phone it helps to have Apple Care. I came I. Today with no appointment, "also a good idea", but my wife broke her display so took a shot and stopped in. A beautiful young girl came over to help and put in the order for me. Come back in an hour and a half to pick it up. I a me back and on my way with her new phone. I do love the Apple care. Never any issues unless you violated the warranty somehow. This place is so new they don't even have the Apple logos on the building yet. read more

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The worse customer service I ever had They said it going take 2 hours to get my phone fixed but after 2 hours they asked me to come back in 10 minutes after that they asked me to come back in 15 more minutes It is 40 minutes and I am still waiting read more

Apple Saddle Creek - Computers Near Me - Germantown, Tennessee

Nothing too exciting to report, but I had to get my laptop screen repaired...again. Because of COVID, they have different protocols in place. You have to make an appointment to be seen for anything because they're not allowing anyone other than employees into the store. They are sticking to appointment schedules, have hand sanitizer stations outside, and have the guests waiting in line with a distance between each other. I felt comfortable being there and receiving service. I hope that I don't have to go back - because that means I'm spending too much money - but will feel safe doing so. read more

I came by the Apple Store on a Saturday morning at approximately 10:04am. They had just opened at 10am and the store already had a crowd. Although they were extremely busy, I was greeted right away and someone was able to assist me with my order that I was coming by to pick up. The rep provided me with some of the obvious suggestions such as: 1. Always try to make an appointment whenever you need service 2. If you are unable to make an appointment, please try to be patient. 3. The best times to visit are usually during the week around 1:00pm This is the only Apple Store in the city and I must admit..I've had nothing but good experiences every time I visited. read more

I came to the store in order to get my Apple Watch SE checked out because the knob doesn't want to work. The staff was friendly, helpful and respectful towards me. I would recommend this store to anybody. read more

Thankful Memphis has an Apple store! I'm a MacBook girl for life. Make an appointment!

I needed a MagSafe charger for my MacBook Air. I pre-ordered online and skipped the line and was helped immediately inside. The employees were very helpful and efficient so, the lines moved fairly quick. I highly recommend this location. read more

I have been waiting almost 3 hours- if I hadn't spoken to someone - no body would e come time at all - 5:08 PM check in It's 8:03 now. read more

I had the honor of meeting ms Brookes. She was very nice and professional. She helped me with my phone in a timely manner and seems very knowledgeable on the ins & out of the iPhone products. 100% recomend her service! read more

This is a very nice ,clean, & updated facility. It is in an upscale part of town in a shopping plaza. Parking is kinda ...meh. The customer service was great. I visited this location at the release of the new IPhone 8 & 8Plus and it was pretty packed. The store was well prepared for the launch as they had different lines according to what you were there for. I was in the pre order line and that went very smoothly. The salesperson that helped me was very knowledgeable, I am a good Jud she if that because I lm in telecommunications and work with technology in the daily. The transition to my new device was seamless and was all done in a short amount of time. Overalls this is a great spot for all lovers ‼ read more

Apple Saddle Creek - Computers Near Me - Germantown, Tennessee

Why isn't this the way customer service is everywhere? Made an appointment online and showed up a few minutes early. Was instantly greeted by a staff member who got me checked in. Right on time a tech greeted me and got right to work on my phone. Everyone was so nice! I mean to the point that you noticed and it wasn't nice because I have to be but these were genuinely friendly people. Yes the place was packed, yes Apple is very expensive but there is something to be said for a company that does customer service right. read more

I live close to the Apple Store on West Street They have great and knowageable Staff to assist with orders, accessories, trouble shooting and education. Always pleasant and help yo expedite services. Parking can be limited however & scheduling an appointment is available. They do have all bases covered. I cannot complain or can think of an improvement! Come with a good attitude! Help is on the way. read more

This is Covid Era review, so please take the review with a grain of salt. I tried to go here so I could show my mom the different sizes of the latest ipad. You could not get in without an appointment and appointments are only for buying or for their tech support. I was pretty disappointed as it was a wasted trip and there was no sympathy for the guy trying to help a senior citizen. read more

The staff here are helpful and courteous even though times are tougher due to Covid. They will attend to you as fast as possible and I have never had an issue with the store at all. read more

Verizon will upgrade you or send out yet another reconditioned phone. My husband's second phone this year won't hold a charge. Apple Tech Support couldn't find hardware issues using diagnostics (so he could get new one) but made some software and usage recommendations like changing setting to fetch every 15 min instead of push. It sucks power when it constantly searches for emails. Lots of employees, huge store but relatively quick service. read more

I've been to the apple store now a few times. I rate it three stars because overall I've had some good experience but I've also had some bad experiences here. Pros: 1.For the most part their genius bar is useful. I took my MacBook to be fixed on Monday and it was fixed by Wednesday. No problems, everything works! 2. The store is really clean and they have a nice setup. 3. Products are nicely on display and someone usually always ask if you need help. Cons: 1. You can't just drop off something to fix without making an appointment, regardless if you already had a prior appointment and they have your information logged. 2. Some of the staff aren't on the same page as others and really don't know what they are doing. 3. Some staff look as though they don't want to be there. 4. It is always busy! 5. Needed to replace my husbands Iphone 6 screen and they put a white screen instead of black screen on and I had to wait an additional hour for them to fix their mistake! Overall, it's an apple store. I have been to better! However, sadly it literally is the only apple store in the Memphis area so unless I plan on driving hours to the Little Rock AR or the Ridgeland MS location, I have no choice and I will continue to go there! read more

Apple Saddle Creek - Computers Near Me - Germantown, Tennessee