Came in due to phone battery port no longer working .. We were checked in at the door. The ladies…read morewere quick and helpful. There were three check-in people working. Melissa was the manager on duty. She was coordinating flow and checking -in with everyone . Morris, rep at Apple Store, took the phone to the back to be fixed. The port was working once he got it back. He left it on the charger to verify. He was customer friendly and attentive. He wanted to make sure that phone was charging properly before we left. He asked were we in a hurry and all.

I love my phone! I've had a version of the iPhone pretty much since the first one. I still have…read moreall of the old ones to in my junk drawer. I haven't even thought of getting any other phone. In fact, I loathe android phones and tablets with a great deal of special intense hatred. My Dad insisted on getting android phones and tablets and then would beg me to fix it when it got infected with crap he downloaded. Hate android stuff!!! I begged him to stop with them, and then he died, and I don't have to help him any longer. I am team iPhone all the way until I die! I also have a wife and four kids, all iPhones. Most of us have Apple Watches too. Hopefully my kids won't bitch about my lack of wit when it comes to technology when I am gone. Another reason I am sticking with Tim! This is where it gets sideways.... I hate Mac computers. I had a MacBook Pro for a while and I could not stand the IOS quirks. It was like they intentionally did everything backwards/opposite of Windows. It was so bad, I paid some dude I met at a Taco Bell to partition the hard drive on the MBP and install Windows on one side of it. After that I may have booted the IOS side twice. Now let me say this.... That was the baddest ass Windows computer I have ever owned! I wish I still had it but my old boss confiscated it when he fired me. That's ok, I cooked the drive before I gave him a blank disk brick laptop. So that he didn't any of the info he wanted. Asshat took my phone that day too. Also cleaned and bricked. He went bankrupt a couple years later. Anyway.... I love the Apple Store. The real value is in the knowledge of the teams here and their honest approach to helping you. I came in to get a new phone recently and was let down with how large the phones are now. I have an 12 mini and the battery had gotten bad. I complained about having to get a bigger phone and the associate said "why not just get a new battery for your mini?". Great idea, that's just what I did! I get to keep my little phone another year or two maybe! '25 - 50/111

Absolute joke. Waited 30 mins, zero communications to us, We literally left to grocery shop, same…read morecouple was being helped when we came back, waiting another 30 mins, the single employee helping one couple never once said "I'll get with you asap." Based on the other reviews, this is a common trend. Zero management and zero leader ship there. Absolute joke! Worse Verizon I've ever been too.

DO NOT GO TO THIS STORE, 7708 POPLAR AVE, SUITE 120, GERMANTOWN TN!!!!!!!…read morei went in to add two lines to my business account, verizon's Dorian, told me i could add two lines and get the 2 iphone 16s, ipads and iwatches with no charge for the devices! and only have the three iphones active! he even told me that the iwatchs would sync to my iphone and that would be no fee. all for a one time activation fee and only have the three phone lines active, approximately $210 a month. i asked him to repeat the deal several times and even recorded the conversation. i paid the activation fee and left. a couple of days later, i went back to the store for help with the watch and there were four separate customers in there agitated and complaining that their bill had increased with "the deal" that Dorian gave them. days later, i notice large deductions from my account from verizon. i went back to the store and Dorian told me that i had to pay for the devices and each device had to have its on line!!!!! well he lied to me as well! i immediately tried to talk to management and i wrote a review on goggle which is still there explaining all this. the owner replied to the review asking to email to help find a resolve. a representative of the owner for verizon did call me and said she would help after hearing the story and finding out the emoployee gave me the wrong information for a business account. I RECEIVED NO HELP, NOTHING. my account bill went from $68 month to over $800 a month and over $9000 in one year. everytime i called, over 5 times each month, i spoke to different foreign employees and no one could help, always saying i have to speak to a different department! if anyone with any rank for Victra or Verizon, please contact me to help resolve this terrible store selling problems!!!

While in Memphis I dropped and broke my phone and was looking for a repair quickly. I went to the…read moreversion in the Wolfchase mall and they sent me here because my phone was able to be fixed. They were extremely friendly and had my phone fixed in about 30 minutes. When I showed up my thumb print ID worked but after the repair it wouldn't. They took $30 off of the repair price which I think is very fair. I highly recommend this location if you are looking for quick repairs at fair prices.

I came in thinking that my phone was done for! I had a cracked screen for quite some time that I…read morehadn't gotten around to replacing and the screen finally had enough of my neglect. (I touched my cracked screen with wet hands at work and thought, welp, now I've fried my phone completely - yikes.) It flickered green and blue then went totally green and unresponsive. The guys at iFix were knowledgeable, professional, kind, and quick! They were able to offer me several different options. He was up front that if I had internal water damage, the new screen wouldn't save it, but since I did already have a new screen I had ordered from Amazon anyway, we gave it a shot and he was able to install the new screen, no problem. He was able to replace my screen and tell me I didn't have any internal water damage done to my phone in like 20 minutes! I'm sure that my husband and I will be back for any future phone complications or cracked screens we run into. Thanks so much for all the help and information!

they install cheap phone screens. waste of time. i went back after my phone just magically split…read moreand said it wasn't covered under warranty. So 1 outta 10 do not recommend.

I took my husband's PS5 here to have the HDMI port replaced. The replacement worked great at first,…read morebut eventually stopped working. Since it was under warranty, I brought it back and they "fixed" it. When my husband picked it up, he was told that if it happened again, it was likely due to something they supposedly couldn't be responsible for and we would have to pay more. We took it to another repair shop for a second opinion, and they confirmed the actual issue: the HDMI port had not been properly soldered to the motherboard. So the explanation we were given by this shop was simply not accurate. The original repair should have been done correctly the first time, and I'm disappointed that instead of taking responsibility, we were given an explanation that was not supported by the actual condition of the repair. I would recommend getting a second opinion before paying for another repair here.

Work done on time; price as expected; owner knowledgeable & amiable…read more Location suitable for all areas of the city. Enough available parking.

Very impressed. Had the screen in stock; in and out with a repaired iPhone 6S in less than an…read morehour. Lots of accessories too.

I'm here the week before Christmas to activate a new phone my son purchased himself. There are…read morethree people ahead of us, and ONE employee on the entire store floor. HOW???? ***15 minutes elapse*** An elderly man wants to use cash to pay for his phone in cash. He must pay $10 on a credit or debit card, and doesn't know if his card works anymore, because he doesn't use it. Now he wants to know if they'll take a check. ***10 more minutes elapse*** I'm seriously considering driving across town to East Memphis for a real (not Victra) Verizon. ***door swings***

Associates are friendly and extremely knowledgeable. My transaction was a breeze and my new iPhone…read moreX is awesome. Very satisfied with my experience. Cases are reasonably priced and they have all the new and innovative accessories. Can't remember the ladies name that helped me, but she was super good at her job. I will step in again one day and update my review and mention her name.

Upon my visit to the location on 675 N Germantown. Parkway…read more I was initially disappointed because the store did.not open at the posted time. They were late opening up the store. I.was getting ready to leave when finally began opening the store and unlocking the doors. I had walked around the store only to realize that the gates were down over the windows. I was eventually let in and the young helped me with the concerns that I had. Everything was eventually taken care of, and I was pleased with her help. I just wished that they had opened when they were supposed too.

Josh did a great job helping us with a minor issue. Josh was very helpful for answering all of our…read morequestions and concerns. He helped us navigate the new app and helped us delete the old T-Mobile app. He gave us good information on perks about Tmobile Tuesday. Excited to continue my service! We love Tmobile ! M Blanche