While on a trip. and had something break related to my phone case. I saw on-line that I had a replacement at this location. I stopped by early Sunday, told the ladies what I was looking for - they verified that I wanted the whole unit (as you can order the replacement online for just that specific part), with being on vacation, I explained that I didn't want to wait several weeks for the part to get to my home The lady lady went out of her way to help me, didn't even check to see if I was an AT&T customer, and she was able to find just the one part I needed. My experience really brightened what might have been a disappointing occurrence during a vacation read more

I went to this particular AT&T store due to I had great service from them in 2017. Again, I had great service from them. I got a new Apple iPhone and iWatch. Love both my items. I highly recommend going to this store! read more

The service was amazing and the sales rep, Derrick, was very knowledgeable about everything I asked him about. He helped me get the lowest price possible for every device I purchased read more

I went to the Poplar location on a whim with questions about how to upgrade and port a number. I was really impressed with the knowledge, professionalism, and dedication to customer service of the manager, Jameka S. She was multi-tasking, helping customers, and helping other employees help their customers. All with a smile on her face! Great job to the team who helped me and to Jameka! I will definitely send customers their way! read more

I went in to cancel my husband's cell service after he passed away. The associate named John was not courteous at all when I told him the situation. He claimed it was impossible to transfer the ATT UVerse service for our home into my name. He was not helpful and even rude. I would not recommend this store to anyone and would highly recommend customer service training for the associates since this one did not even have the good manners to say that he was sorry for my loss. read more

I somehow thought the process would be easier buying a phone at AT&T's store rather than online/phone. But apparently not. Both my husband and I went to this AT&T store over the weekend to purchase new phones. I must say that I got good service from my sales rep. But his was very abrupt and was slow to provide options and quick to make the sale. So there are definitely inconsistencies in service. I left the store without looking at my receipt and I noticed that they rang up one of our otterbox cases twice--so essentially got charged $100 for an item that cost $50. I called to get it corrected and the rep on the phone was abrupt and told me that "the manager would need to check the security tapes" to make sure I was telling the truth. Seriously? I understand that might be your protocol as a checks and balances system...but you don't say that to a customer who got overcharged for one of your products. AT&T here was CLEARLY in the wrong. A better response would have been "I'll let the manager know and once he looks into it, he'll call you right back." The mention of security tapes not only made it sound like 1) I was a liar, but also 2) i was some kind of criminal. I was way too exasperated to wait on the manager to return my call, so I went to the store 2 hours later to get it resolved quickly and in-person. I spoke with Tim who's the retail sales manager--and although he tried to explain the situation, I still don't believe it's right to assume that your customer is wrong off the bat. You have to give your customers the benefit of the doubt first, not assume they're lying. Apparently they can't confirm transactions for accessories by the receipt or transaction logs since they don't have unique SKU numbers on them, which is still baffling to me. I waited there while he checked the security tapes to make sure that I in fact wasn't lying...which i obviously wasn't. I didn't really get an adequate apology but he did assure me he'd speak to not only the sale rep who rang me up in the first place but also the rep I had to talk to initially about the false charge. Just a fair warning, if you choose to go to this store, check your receipts carefully before you leave--and be prepared to get less than stellar service depending on who you deal with. read more

A quick visit here got two problems dealt with. A sim card replacement for my guy's phone and a pay as you go american phone for me. I'm Canadian and using my canadian phone in the states is really costly. We each got our own customer service person! They were both pleasant and helpful, the receptionist was a delight to chat with. All in all a painless way to deal with phone issues while in having one of our occasional weekends together in the same country. read more

After I bought a phone from the Verizon store and discovered that the iPhone doesn't get good reception, I decided that I would need a signal booster to bring the signal I have outside, in the house. Verizon seems to work better at our place, but people who bring their AT&T phones seem to work about as well as my phone on Verizon. I thought I'd check the price if I was getting a booster anyway. Well, the price and services are about the same, so I found no reason to really change. One thing I didn't like was that they said they can't tell me what the taxes or the final monthly bill would be. Must be some kind of a secret, because they seem fairly confident that the bill they would send me would be accurate, and they seem perfectly capable of billing me the right amount, so why can't they tell customers before hand what their bill will cost?? Another thing is that their "coverage" maps are just one solid color over the entire map. They offer no indication whatsoever what the signal strength might be in certain areas. It's like they want to claim it will work there, but when you find out there's no signal, they'll tell you, well it says right here you should have coverage. Also, they have no idea where their towers are and can't tell you where the nearest one is. They were offering a buy one get one free phone deal where you pay for one phone while getting a credit for the other each month (up to $650) for 2 years. Sounded like a good deal, and I thought about getting one for my wife and selling the other. I read the fine print and learned we have to use both phones or the deal is off. Maybe not a bad deal for some, but it certainly was for me being that I already had a new one. When I moved, AT&T was wanting to know where I was moving. I found out their wire would only be 6" and I had to dig trenches for power, septic, and water, so I told them to wait. I found out there was no internet option on the phone line, and decided not to get a phone line at all. They showed up while I was gone, without my knowledge, ran their phone wire in my 3' deep electrical trench, with my power service which was ready for inspection. The inspector found this and failed my electrical ditch, so I had to get it inspected again. AT&T refused to come remove their wire, and they refused to quit billing me for service. I never connected a phone to it and I never gave them the go ahead for the phone line. They continued to send bills to collection and it took months and a letter to the BBB to get them to understand I didn't want it. Another time, about 5 years ago, my wife and I bought iPhones, and took them back within a week. We had collections calling wanting us to pay full price for the phones we had returned, which were in new condition, and pay each phone for early termination even though the law says we have 2 weeks before we are locked in. Again, a letter to the BBB, proof of return receipts, and months of dealing with these people. When I inquired about cellular service this time, it would have taken a much lower bill and some hard thinking to convince me to give them another shot. They weren't "able" to quote me how much my bill would cost, but their prices seemed right in line with Verizon. The sales person I had at this location was very helpful and friendly. read more

If I could give no stars, I would. My husband and I went in to buy a new phone and an additional phone line. We were told that there was a buy one get one deal, so we decided to trade my phone for a new one....long story short, we completed the transaction, the employee saw my phone had a small crack on the home button, said it was not a problem and we could still trade it in, my photos were not backed up so the employee said I could take it home and back up the photos. When I returned to trade it in, we ended up with an arrogant condescending employee (you're not a representative, Anthony, you're an employee) who would not honor the already paid for transaction. AT&T get rid of Anthony and the assistant store manager, they were both very rude. Worst customer service I have ever received. read more

10/5/19- My daughter chose to spend her birthday cash on a new iPhone 11. I brought her to this location. The plan was to trade in her current iPhone and pay cash for the iPhone 11. A seemingly unenthused young lady greeted us at the door. We explained we wanted to purchase an iPhone 11. We went through the standard procedures. She wasn't that enthusiastic and eager for a sale, but she wasn't rude either. We paid for the new phone; set it up with ease. When it was time to reset the trade-in the phone - for whatever reason, it prompted for two different passcodes to be entered. The young lady asked for the 2nd code and we gave her the only 3 codes we knew for the phone. She showed us it didn't go through, so my daughter said to try my mom's passcode. The young lady entered the code, and it didn't work, and it locked her out. Here is where it went left. The young lady said to us that we had done something to phone and that they couldn't take the trade-in. She then called to a coworker and said we'd done something to the iPhone, and it is not allowing her to reset it, and she would have to void the trade-in. She phoned the manager with the same message we had done something to the phone. At this point, she has me feeling like we are bogus and trying to get over. She called a coworker over who had better customer service training. He stated there had to be a solution. I replied that I just wanted a refund because I didn't like being accused of doing something I had no clue about. He obliged. So to void the sale, my daughter had to give back the new phone. They had to reset the new phone as well and guess what? Yeap, it asked for a second passcode. She said again to see they done something on the phone. I asked to see the phone entered my passcode. The same code we had given her previously all of a sudden worked, and she was able to reset it. So all that time, the young lady was entering the wrong code. However, she accused us of "doing something" to the phone. My overzealous daughter asked the young lady since it worked could she get the phone back. The girl said, yes, but I told her no because the young lady never apologized for accusing us of something we did not do. Since she didn't care to rectify the sale, I didn't care if she got the sale. Tomorrow we will take that sale to another AT&T. I've been with AT&T since I was 17 and it was Cingular. I'm 36. This was a first in poor customer service experience. read more

This is a review on the Poplar Acenue location in Memphis, TN. While trying to buy a $50 gift card, the associate charged my credit card FOUR times. Each time she ran my card through her system, she said it didn't take so she did it again. Each time she assured me I was not being charged multiple times. By this time the store manager was involved. The associate not the manager inspired confidence so while in the store I called my credit card provider. Unfortunately, each charge went through - $200. I then asked the manager for a refund. She had the nerve to say that I must come back to the store on Monday because her system did not make refunds - an AT&T treasury department had to handle it. I am appalled that a behemoth like AT&T has such poor computer systems, such poor customer service, policies, and such poorly trained staff. As a customer service trainer and consultant, this will be a prime example in my future training on how to not do business. read more

Incompetent crooks. They have been unable to update our debit card and keep shutting down our internet every month. Then we call, give them permission to automatically draft from our debit card again...and the next month it's shut off again. They keep charging extra fees for reconnection and even for speaking with a representative on the phone. They are incompetent crooks, and we will not pay them another penny. It also doesn't help that the service sucks too. read more

Terrible, typical AT&T service. Can't wait to cancel all accounts with these sheetheads.