Incredible service by the two lovely ladies working in there. Best customer service that I've ever…read moregotten from Verizon period. Thanks again for helping make a crappy situation pleasant to fix.

My boyfriend and I went in to preorder the new iphones, add him to my verizon line, and preorder a…read moreapple watch, also to get questions answered about the deals online with trade ins and student discounts. My boyfriend called the store before we went and Kim answered him and helped him tremendously with his questions! Trey and Mike were the ones in store at the time, and they were AMAZING! Easy to talk to and got all of our questions answered! I definitely recommend driving from ANYWHERE to go to this specific verizon store. Such nice people!

I had my phone serviced the day prior at 4:30-5pm on 1/13/26, about an hour before closing, so when…read moreI got the phone I didn't have much time to verify anything and left on good faith that all was good. The day after, I found out they sell "genuine" Apple product parts that aren't actually bought through Apple (yes, I was verbally told this), which means they aren't truly genuine. I contacted Apple while sitting in iSupply to confirm, and Apple told me the parts are most likely not genuine if they're not clearing the second screen. I cannot authenticate the camera or screen now because they cracked my original screen during the camera repair and replaced it without letting me know, so my screen isn't authentic either, which I find unacceptable considering I only came in for a camera replacement due to a busted camera lens. Now my screen has this washed out look to it, and it can't even handle the blacks of the screen correctly as it shimmers, and it gives me a headache looking at it. If you're going in for a repair, be aware: you cannot authenticate, which means no proper calibration and a lower overall phone value. That is my warning to anyone coming here for an Apple repair. Just go to Apple and get your stuff properly certified. Yes, I am irritated, but I am fair. The workers are cool; the experience sucked. Do not claim to sell "genuine" Apple parts if they can't even clear the authentication process. Now I have a permanent pop-up in my settings asking me to authenticate, which I can't do since the parts aren't real. One last thing: it's cool that the owner offered to replace my screen for free again, but it's pointless if the parts aren't real because I still can't authenticate, so I'll leave it at a one-star and move on, looking at my screen as a constant reminder not to go to third-party repair shops. Hope the $230 was worth it to lose a future customer. Don't break people's products and replace them with cheaper, low-quality parts and call it a day.

These guys do great work and stand behind everything they do. Our family will always use them for…read moreall our screen repairs.

This store is either dysfunctional, incompetent or dishonest. I was led by them into a business…read moreaccount that requires a non-refundable $1000 deposit. I was repeatedly promised by them it wouldn't be applicable to me. I have been receiving past due bills from AT&T for $1000+ for several months now. I've called this branch several times about it, they promise to call back later and never do. AT&T customer service is trying to help but can't promise it'll be wiped away. Insanity. $1000 deposit for a SIM card. Stay far away from this branch.

From the owner: AT&T, serving over 81 million wireless customersread more

Yep, I was skeptical at first,but after getting a work phone I wanted to cut my Verizon bill so,I…read moredecided to try Cricket-- can't hurt?.. no contract and a Samsung phone for 19 bucks!! I tried 1 phone and hated it, Kenny,the manager was a SUPER champ about the exchange and I have ZERO complaints!! I've had a little tiny bit of static from Covington to Baton Rouge on I 12 but other than that, can NOT complain for 40 Bucks a month!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Covington store today.

The employee and the service were excellent. They fixed my iPhone and called me when it was ready.read more

Hunter and Kylie are ABSOLUTE SWEETHEARTS; very friendly and polite. I've never had an EASY…read moreexperience with getting my phone fixed UNTIL I FOUND CPR, the employees are truly awesome; very fast, patient, and accommodating. Personally, i think Kylie and Hunter should be the CEOs!! BONUS: it's right next to an OLD abandoned BLOCKBUSTER which is very cool to peek into, not much to see but old paint but super fun to look at esp when ur waiting for ur phone to get fixed!

When we arrived, we were greeted by Ron Bloodsaw. He was courteous and professional. He listened…read moreto what we wanted and provided us with our options. No hard sale or push to buy or upgrade.

1st related to AT&T is their U-Verse service. We live on some acreage outside the subdivision…read moreareas. Starting with dial-up to the current 'Hi-Speed' U-Verse there's only been AT&T for 30+ years. The 'Hi-Speed' fiber optic service isn't capable of streaming Thursday night football on Prime (under 10 Mbps). No audio and the video starts and stops. The commercials play great. I called their outsourced Philippine customer service because I got a strange double bill. It had my usual bill with my hidden discount for being a 2 tour combat vet from 55 years ago (I'm old) and an extra $175.00 bill on the back. This was on my October bill no less. She proceeded to tell me it was for May and June when my auto payment bounced. Which is ridiculous. They cut you off real quickly if your behind. Well today is D-Day to pay it! Now about the AT&T Store! There's no place here to post for the Slidell, LA store on Airport Rd. I dropped off my trade-in for a new Apple 15 pro max last year. I was supposed to get a $1,000 trade-in on my still new looking 1 year old phone. I asked for a receipt and was told they had no method for giving one. I made him sign a hand written receipt showing it was received by the AT&T Store on Airport Rd. Slidell, LA. Sadly, I didn't notice they did the same thing for my wife's Samsung Fold. That's 2 Grand AT&T! They showed a $50 very old fold-out keyboard phone as a trade-in. A POC I never owned 15 years ago. Both trade-ins, I bought boxed on eBay that looked new but called 'refurbished' for $350 each. So that's $700 more I lost because evidently a employee stole them. As a retired cop, I called the local yocals in Slidell to make out a report. I still have my badge but I was state and I don't ask for special treatment. I've been with AT&T Cell service since my $4,000 1984 Motorola DynaTAC 8000X I still have. Nothing came of it and I stopped using AT&T cell service. I have 15+ cellphones that all look brand new. After you pay off your $50 a month bargain phone, you have to kindly ask them to unlock it. After my ordeal I knew they wouldn't. So, I sold them dirt cheap on eBay as AT&T locked service cellphones. We ended our bargain $225 a month DirecTV and my new monthly cell service cost $15. No dropped calls or texts. So my big beautiful flat screens are just black in a few rooms for now and watch everything online. Spectrum just showed up but their reviews are worse then AT&T! So, 30+ years of AT&T! internet is still up today. I was cheated by AT&T on 2 trade-ins that disappeared but 2 strange 'Pen' something cells with fold-out keyboards were substituted for my 2 $1,000 trade-ins and with a $50 trade-in credit for each. I don't care if they Ding my credit rating because I'm old and it won't matter. I'm sorry, this is way too wordy. I will take it down soon!

Super hard to find. Employee stepped in front of me to reserve a spot to speak to a human. Phone…read morewas zero help giving directions to the well hidden store. Once registered they blew up my texts. That's a lot of fails!!!!

A final reminder why I'm so glad we DROPPED spectrum. Went to return our equipment and it was over…read morean hour wait. Literally half the store was doing the same thing and each person should theoretically only take a couple mins max to check it the equipment and cross check the account.

Absolutely horrible experienced at this store - I've had a more pleasant and faster experience…read morebuying a car. Incompetent, rude, lazy staff that will work as hard as possible to tack on every additional fee, surcharge, and upcharge that they can find and then gaslight you into thinking that you are being unreasonable for wanting to negotiate a better price. This store is the reason I will leave Verizon after years of loyalty.

Updated a five year old iPhone yesterday and although ferreting through the many deals and…read morediscounts offered by many carriers is difficult, Benita at Verizon in Covington did a fine job in finding the best (and most economical) plan for me. Her courteous, knowledgeable, and efficient assistance is appreciated.