Went to upgrade iPhone 7 to 16 Plus. Had a very superficial conversation with ??? Before he said…read morehe had to finish inventory and would be back momentarily. 10 minutes later he never came back. Been a n AT&T customer for 30+ years and today I left and went to Spectrum and changed my service and got 16 Pro.

Nicole was so helpful! Such a peaceful experience. I love AT&T. Have been a customer since 2011. Go…read moreAT&T!!!

I worked for Barrister years ago. Only once did things go as planned…read more My first work order: I was on time. I had the manuals for the printer which was called out in the work order. The parts arrived. The printer which was onsite did not match the work order, different brand. The parts were for a third brand. There was nothing to do. I called Barrister and they said they would take care of it and tried to weasel out of paying because I could not start, much less complete the work order. We negotiated because I was there and ready, none of this was my fault. Job after job was like this. Four trips to install a printer: No parts, some parts, only toner, the rest of the parts (duplexer and additional paper tray). The last straw? I was asked to do a printer repair out of state, $45, I said, "no!" A few days later they called to negotiate. We came to an agreement. I arrived, at the right place, at a completely different address, only the city and state were correct. I lucked out trying to find the place - a mail delivery guy knew where my Point of Contact worked and knew how/why Barrister got the name wrong - only partly their fault. More complications, of course, Barrister requires you to contact them once you are onsite, from your cell phone... cell service stops 1.5 miles away. I waited 4.5 hours for one of two parts, which were "guaranteed" to be onsite prior to my arrival, to be delivered. By Barrister rules I MUST notify them immediately if all of the parts do not arrive and I CANNOT leave the site until the work order is complete. I left, called, they wanted me to do what I could, I did. They promised they would track the other part down and have it there before close of business. You might have already guessed that this did not happen. Barrister called a week later and wanted me to complete the assignment - at NO additional cost. I flat out refused and told them it was the same as last time or no deal. They refused, at first... after they could not get anyone else to do it, much less cheaper, they called me back. Once again the part was not there when I arrived, and not for several hours more. They also tried to pull a fast one. Barrister emailed a questionnaire to the client, not in an attached form but in the body of the email. The email stated I would be rewarded with a cash card if I got a perfect score. It also stated I would never be used again if I didn't. It also stated that this was a secret review process, the client was not supposed to tell me about it. After the job was complete she not only told me, but gave me a copy of her emailed reply, with a perfect score. Barrister denied that I was reviewed. When I said I had proof they lied about my score. When I submitted my copy of the email to them they promised I would receive the cash card in no more than ten business days. It has been over seven years and I have yet to receive it. They still call, hoping I will take on a work order. Mostly I ignore them. Every once in a while I will talk with them and tell them I could never commit to another work order before I get that cash card. That is what you can expect your experience to be like, if you work for them. Find some other company to do the same thing with. You will gain valuable experience and any other contractor is better.

There is literally no company worse than this company. Do whatever you can to not let them contact…read moreyou and never take a job for them. They will undercut you every step of the way. They sent me on a job and sent me the wrong documentation and since I couldn't do it because of the documentation they sent they told me was incumbent upon me to do the research before I left to go to the job and are refusing to pay me. They're terrible communicators. They will call you at 1:00 in the morning two in the morning 3:00 in the morning 4 in the morning and relentlessly harangue. Again if I could leave zero stars and have their company shut down I would.

I cannot go any lower than 1 star. 2 people working. They were both busy with 1 customer the 2…read morehours I waited. Bad thing is they are the only ATT store around. Numerous people walked in and left.

Where to start? My wife and I felt the employee helping us didn't care about us at all. Sue spoke…read morecondescendingly to us the entire conversation and offered no explanations or effort to help us understand. Don't waste your time here. All they do is work the app for you, she said. "Everyone uses the app now; people scroll around and buy phones at 3 a.m. There's no reason to even come to the store," said the person that comes there to work every day.

They have always been great and I've been there several times to have both iPads and iPhones…read morerepaired

Amazing customer service and their price to replace a Samsung cracked screen was nearly $100 less…read morethan CPR!

Worst customer service. Told me they could fix my bill that i was over charged for. and would only…read moretake 5 mins. ....1 hour later. The guy locked my account and then told me to come back 4 days later to get it fixed.

I was having an issue with my phone. I waited for over 45mins and never got any help.read more

Absolutely horrible experienced at this store - I've had a more pleasant and faster experience…read morebuying a car. Incompetent, rude, lazy staff that will work as hard as possible to tack on every additional fee, surcharge, and upcharge that they can find and then gaslight you into thinking that you are being unreasonable for wanting to negotiate a better price. This store is the reason I will leave Verizon after years of loyalty.

Updated a five year old iPhone yesterday and although ferreting through the many deals and…read morediscounts offered by many carriers is difficult, Benita at Verizon in Covington did a fine job in finding the best (and most economical) plan for me. Her courteous, knowledgeable, and efficient assistance is appreciated.

Yep, I was skeptical at first,but after getting a work phone I wanted to cut my Verizon bill so,I…read moredecided to try Cricket-- can't hurt?.. no contract and a Samsung phone for 19 bucks!! I tried 1 phone and hated it, Kenny,the manager was a SUPER champ about the exchange and I have ZERO complaints!! I've had a little tiny bit of static from Covington to Baton Rouge on I 12 but other than that, can NOT complain for 40 Bucks a month!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Covington store today.