I brought my iPhone 16 Pro Max to Nortech, an authorized Apple retailer in Downtown Hammond, for a…read morescreen repair. The only redeeming part of the experience was working with Kaylee, the employee handling my case. She has been consistently professional, knowledgeable, and kind--truly a joy to work with. Her customer service is exceptional, and she clearly takes pride in her work. Unfortunately, the rest of the experience left a lot to be desired, largely due to the management. When I came to pick up my phone, Kaylee was the only person working in the store. She was on a business call in the back--again, doing everything on her own--while the owner's large, aggressive poodle barked uncontrollably throughout the store. The barking was so disruptive, it made it difficult to speak with Kaylee at times. To make matters worse, I was using an older, disconnected phone and asked the owner (one of the brothers who owns the store) if I could access the Wi-Fi. His curt response was: "There should be a guest network. She will help you with that." There was no guest network. Thankfully, Kaylee went out of her way to connect me to the locked private Wi-Fi. She shouldn't have to constantly clean up after the owners' lack of foresight or consideration. It's clear the owners have little regard for the customer experience--and even less regard for the well-being of their own employee. Kaylee seems to be running the entire operation singlehandedly, which is both unsustainable and unacceptable. I've decided to contact Apple directly to express my concern, because I expect better from a certified Apple partner. The store itself is poorly stocked with Apple products, and it feels like the certification is being used as a badge, not a standard. To be clear: Kaylee is fantastic. But she's the only reason I'm giving this review two stars instead of one. Nortech needs serious management reform. Until that happens, I cannot recommend this location.

Very friendly and knowledgeable staff that give you multiple options of repair some of which they…read moredon't provide but tell you about it anyway if it's a better option for you. They truly put their customers first..and by doing so EARN TRUST that so many companies simply cannot say.

The store today was extremely hot and humid. I was informed that the a/c was broken in store by an…read moreassociate. Best Buy should not at all have customers let alone, employees in the building with temperatures over 90°F in store. Walking towards the home theater department, the temperature was extremely uncomfortable and an unfortunate employee was seen working inventory to the shelves. I seen so many associates beaming sweat and looking faintly bc of the temperature. Luckily i ran into an associate named Z, he helped me find my product I came to find quickly and I was outta that sauna. So sorry for that sweet nice guy.

This beside target at Hammond mall have A lot…read moreClassy restraunts Olive Garden Greek hoe city starts helping me so I can help them i ment Hammond

Do not use this company for ANY IT or repair services. Brought in an older laptop to backup and…read moreupdate the operating system (very easy). I am not sure what they did other than overcharge me which I disputed. I cannot use my laptop as the operating system does not work after the "upgrade." Do not expect an itemized invoice of services for your computer or laptop either. Completely unprofessional. I now have unusable laptop. Consumer beware.

Brought in computer that had stopped working. I assumed it was not worth fixing beIng older anyway…read more Mainly just wanted photos recovered. They kept my computer two days, then called and said the data can't be recovered. I picked up the computer and gave it to a friend, who isn't a professional, but dabbles in technology. He recovered my data. Said it was no issue at all getting the photos. This is literally your job and you couldn't do it, but an average joe can?

The technician was very helpful and though they took a couple days to get my parts in they were…read morevery prompt to respond to status updates when I called them and the owner was even available after business hours to talk me through hooking my computer back up. Would recommend them and would use them again.

From the owner: We can repair any software issue in Windows and Mac as well as many hardware repairs.read more

5 Stones Media has ALWAYS been kind, considerate, informative and helpful to me as a person and to…read moreanyone taking their class or clients. I've watched them grow and blossom over the past several years. Keep up the great work guys!

My experience with 5 Stones Media was exactly what I was hoping for and more. Their team worked…read moreseamlessly to pull together every aspect of our new website. Each member was a pleasure to work with and he/she went above and beyond to make sure each question was answered and every concern was addressed. I would definitely recommend 5 Stones Media to anyone looking for a truly custom website.

I brung my amp to dis place to get it repaired..He kept it for 2 yrs saying the parts was on back…read moreorder..Gave him 60.00 to even look at it..I owed 340.00 once it got repaired..The good thing is tht it never got repaired, He called me and told me tht the shop was closing dwn, So I had to pick my amp up..Sent it to MTX audio to get repaired and the guys told me who ever was trying to do the repair, was doing a horrible Job..They fixed wea he messed up at and totally repaired my amp for just 120.00...The electronic shoppe was a complete rip off...STAY AWAY!!!! If they reopen.

Expert at computers / good service all the time. Very knowledgeable - would recommend to anyoneread more

From the owner: Specializing in: - Computers & Computer Equipment-Service &…read moreRepair

i came in for a broken ohone and Daniel deserves 6 stars. i cant thank him enough. i thought i…read morelost my photos, notes, music, and contacts, and everything that was not backed up. Daniel recovered all of my media

Walk inn and they are very helpful and polite and great service definitely will returnread more