I was surprised to see I left a review of 1 star for FedEx already about 4 years ago. They…read moreconstantly screw-up. It's not enough that a relative from a few states over paid about $83 total to send me a envelope via FedEx Express about 6 months ago but this review now takes the spot of being the worst company I've ever dealt with, and I'm a pretty old person no less. My pharmacy decided to send me my meds by FedEx Express 'next day' 3 days ago because I currently can't drive and they thought they were doing me a favor sending it next day FedEx Express. Well, 3 days later I still don't have it and it still says 'On FedEx vehicle out for delivery US, LA, COVINGTON'. I was never asked by my pharmacy to do me this 'favor' for me, because I would never allow anything to come by FedEx. I've had many years of problems and apparently 'Ralph' told my pharmacist that it will definitely arrive by 8pm. In 40+ years no delivery service brings out packages after 5pm. Except for Amazon Prime. We live in the country with only 2 houses (w/mailboxes) on my street. The easiest delivery on earth but FedEx Express couldn't get my med's 20 miles to me in 3 days. I have 2 doctors app'ts at the VA on Monday in case 'next day' FedEx Express comes next week. My pharmacist said the FedEx Express office manager blamed it on the merger of FedEx Express and FedEx Ground. I told her that was over 6 months ago! To think Tom Hanks (a favorite actor of mine) made the movie 'Castaway' and was a FedEx pilot reminds me that at one time they were the gold standard for shipping. That's long gone! I would leave zero stars if I could!

Would leave zero stars if I could. Had a package "delivered" at least this time they included a…read moresemi-blurry picture of someone's doorstep. I could still distinguish it wasn't my doorstep at all. Checked up and down with all my neighbors and nothing. So they either delivered to the wrong building, delivered to the wrong Apt and the person stole it, or the delivery driver stole it after taking a picture. This FedEx seems to not be able to hire reliable delivery drivers!!! We hate FedEx!! This is my review from last year (same issue): 1 year ago: I am sick and tired of whoever delivers my FedEx packages from this location. Every FedEx package I've had that gets delivered by them gets lost, damaged, Goes missing, or is delivered to the wrong address. They always deliver to the floor below me too. It's not hard to read the apartment number correctly. This is being ridiculous and makes me want to cancel all orders that get delivered by FedEx. The frustrating part is no one does anything about it! They always say contact the company where it was sent. They do their claim and text you once a day to say it's being "worked on" only to tell me that it was delivered. No S*!%!!!! Then they tell me to contact the supplier. Well hello if it was delivered and I have photo proof it's a FedEx issue, not the supplier. I also think it's not fair to them (luckily they sent me another package free of charge and thankfully shipped through UPS!!). I tried to contact customer service for FedEx, and I get a loop of the same answers. I just want this FedEx location's delivery drivers to be held responsible. That's it.

I emailed a one page homework sheet for my second grader to this location with just "For printing,…read moreplease." Response: The subject line in your email says "for printing please". ...we need to know what type of paper, what size, and how many please. The file you sent to us is 11.46 inches by 8.86 inches. Please let us know so we can accurately print your order. I can make it fit on a letter size sheet which is 8.5x11. Thank you, Sue When I got to the location, Sue yelled from the back, "Oh, he's HERE?!" and she stormed up to the desk from the back office, and lit into me starting with, "Lemme tell you something..." and gave me a four minute lecture on all the various sizes, colors, and types of paper they have. They printed it on paper that was almost like card stock, and charged me almost $5 for it.

This store has the best customer service! I went to them twice and in between those visits my…read morefriend too me to New Orleans to try and get my job done, all 3 stores in New Orleans couldn't do the job. So I returned to Covington, LA and they helped me.

1/16/26 -delivery today…read more unacceptable service from your company the second time!!! they threw it under the fence, couldn't even use fed x lock box, gate was open to bring into the office and technicians outside with owner and they still threw it under gate. what the hell is that for service? we eliminated using the pay checks service for the same reason. i would find it thrown on the ground in the rain. whomever the driver was should be penalized or even fired. .cb

My service was excellent in all areas. The staff was very knowledgeable and very professional.read more

Just here to post a five star review because the 2 1/2 stars are undeserved. These people are…read moreALWAYS friendly, efficient, and helpful, but that's me. I come in with packages that are already taped and labeled and have not had any issues. The parking lot tho ? Ha ha... not so much fun :-)

Considering this location is walking distance to my house, I use it often. I have never had an…read moreissue, everyone has been helpful and accommodating. Packages being shipped out have been completely explained regarding time lines and cost. I will continue to utilize their services!

Super quick, friendly service. Was in and out of there in probably 1-2 mins. Definitely coming here…read moreagain.

The service at this store is amazing. I always get all my shipping done here. Service is very good…read moreand they are very helpful.