Fixit gave me an estimate and directions to their store. I visited their store a few years ago for…read moreanother issue, and the issue I had was so simple to them, they did it pro bono! I kept that in the back of mind for future projects. And said to myself, next time something breaks I'll come back here. Fixit gave me an estimate and directions to their store. I visited their store a few years ago for another issue, and the issue I had was so simple to them, they did it pro bono! I kept that in the back of mind for future projects. And said to myself, next time something breaks I'll come back here.

Front desk guy was nice and patient! Very understanding of my interesting situation with my laptop…read morelol. $40 for same day service. Would go back if I had further issues (let's pray I don't) because I know I'll be in good hands!

staff there is awesome and up-to-date on all the latest issues with Apple products. it's a…read morebeautiful facility, and when I walked, then it was not very long before Taylor came to my aid with an issue on my iPhone 17. Very knowledgeable staff!

I brought my iPhone 16 Pro Max to Nortech, an authorized Apple retailer in Downtown Hammond, for a…read morescreen repair. The only redeeming part of the experience was working with Kaylee, the employee handling my case. She has been consistently professional, knowledgeable, and kind--truly a joy to work with. Her customer service is exceptional, and she clearly takes pride in her work. Unfortunately, the rest of the experience left a lot to be desired, largely due to the management. When I came to pick up my phone, Kaylee was the only person working in the store. She was on a business call in the back--again, doing everything on her own--while the owner's large, aggressive poodle barked uncontrollably throughout the store. The barking was so disruptive, it made it difficult to speak with Kaylee at times. To make matters worse, I was using an older, disconnected phone and asked the owner (one of the brothers who owns the store) if I could access the Wi-Fi. His curt response was: "There should be a guest network. She will help you with that." There was no guest network. Thankfully, Kaylee went out of her way to connect me to the locked private Wi-Fi. She shouldn't have to constantly clean up after the owners' lack of foresight or consideration. It's clear the owners have little regard for the customer experience--and even less regard for the well-being of their own employee. Kaylee seems to be running the entire operation singlehandedly, which is both unsustainable and unacceptable. I've decided to contact Apple directly to express my concern, because I expect better from a certified Apple partner. The store itself is poorly stocked with Apple products, and it feels like the certification is being used as a badge, not a standard. To be clear: Kaylee is fantastic. But she's the only reason I'm giving this review two stars instead of one. Nortech needs serious management reform. Until that happens, I cannot recommend this location.

Expert at computers / good service all the time. Very knowledgeable - would recommend to anyoneread more

From the owner: Specializing in: - Computers & Computer Equipment-Service &…read moreRepair

I acquired an older word processor at a thrift store. I was looking for something without any…read moreonline access to allow me to concentrate on my writing. Much to my surprise, I found a Fusion Writer really cheap. It works well, but the device was lacking in battery capacity before it died completely. (The device came out in the early 2000s, and was obviously designed for usage in an elementary or middle school setting.) I Googled to try to find a company that could replace the battery and found Top Cat Steno online which appeared to have a battery replacement in stock. However, when the battery was shipped to me, it was for a different device which was a Stentura Fusion. I contacted the company again and was put in touch with Jonny who was great! I sent him back the battery they sent me, and he told me that he thought he could put together the right battery for me. I sent him the battery I had, and although it took him some time, he and his technicians were able to get me the battery I needed for my device. Through it all, Jonny was very communicative and professional, and he got the job done. I have nothing but praise for Jonny and Top Cat Steno. If you're looking for top notch service, this is the place to go.

Amazing customer service. Answers all your questions without making you feel stupid. Brian did a…read more data save for me, and also helped me through some issues when a big 27 inch iMac was starting to fail. He's my guy, I use him without any worries.

Excellent insight. Very patient. Explains things simply. Good experience. Would definitely return…read morefor service.