Poor customer service. 4 employees here. 2 helping people…read more 2 standing around talking. 8-9 people waiting. They just don't care. On a Saturday morning they need to have staff.

I started my day with a wonderful rep named Marcus. He helped us get a new phone for my son and…read morethen looked over my bill. We were coming over from Sprint. He was able to help me work my bill to save money based on what I could bring over. We saved enough that then I could actually get my daughter and have her phone upgraded and save money. We returned later that day and Edward helped us move her stuff over. In all we saved $70 a month now AND both kids have new phones. The crew the whole day was super helpful and just really positive and fun. I cannot tell you how refreshing it was as I had been there three times that one day. I just wanted to send the whole store a big THANK YOU!

Rude. I have been a T-Mobile/Sprint customer for about 10 years with no real problems. I walked in…read moreto the Chipman Rd location to return my router and the associate addressed me immediately. Once he saw that I was no longer using T-Mobile, he VERY rudely told me to wait until someone had time for me. My account was up on his screen, I had all the equipment ready to hand over. He wouldn't do take it. I'm still waiting even though there are 4 available associates, clearly ignoring me. This is not a comment on T-Mobile - just Tod.

This store is great!…read more I have been to several T-Mobile stores around the country. None better than this one. I went on a Thursday evening about 5 pm. It was packed. I thought I would be there forever to get my cracked screen protector replaced. Nope. They got me on the list, I had a seat and enjoyed a conversation with another customer for a few minutes. Then I was called to be helped while the employee was also working with someone else. He replaced my screen protector quickly, asked me if I had any other issues or questions and then sent me on my way. He was great at multitasking! When I pulled up and saw the jam packed store and full parking lot, I thought I'd be there an hour or more. I was in and out in 15 minutes. They were supper efficient, helpful and polite. Thanks!

Location is HORRIBLE…read more People seemed nice but had to leave because the wait time was insane . Had a dad there needing a working to activate like 4-5 phones for him and his kids , like dude it's 2022 you should know how to turn on and activate a phone. Will visit at a different time or might find different location to do a simple trade in drop off

This store is just terrible. We got there with 2 people being helped and one person waiting. No…read morecheck-in process, even though I asked about it (because most stores use this process). After waiting 30 minutes, the only employee we have seen was still working with the same customer, the other customer was still sitting at the other desk, and another person came into the store to get service. Still no check-in process. After about 45 minutes, a young lady came out and saw the group waiting. She spoke with the second customer and then came over to the group of us waiting. She asked if we had been checked in, to which the gentleman who arrived before us said "no, that young man said you weren't checking people in." The young woman sighed and said she would be right back. She went to get a tablet and returned, checking the three of us in by asking what order we arrived in. She then put the tablet down and went to say something to the young man who was working the desk with the first customer. She asked if he needed help, which he refused, then she went back to her customer and had a short conversation before returning to the back (leaving the tablet we checked in on with Arlo, the other employee). After about an hour, another 2 people walked into the store to get service; they were once again not checked in but asked where they were in line and came over to sit with everyone else. A few minutes later, ANOTHER man walked in and just stood by the door. One of the people waiting let him know there were about 4 or 5 people in front of him, which he then acknowledged. About 5 minutes later, Arlo finished with his customer, looked at the man who JUST walked in, and asked "can I help you?" The man then stepped to the counter and started telling Arlo what he needed. Instead of checking him in and moving to the next person in line, Arlo started performing the man's transaction!!!!! At that point, I spoke up and said "really? You are going to help the guy who just walked in instead of those of us who have been waiting here for over an hour?" Arlo looked at me with a deadpan face, did not say a word, then went back to helping the man. Unbelievable! The man allowed this to happen as well, knowing ful well he was cutting in front of us all, but people suck and t-maobile can't help that. They CAN help it that their employee can't do his job though and asked the new arrival to step up instead of those who had been waiting. I stepped up and interrupted the transaction, asking to speak to a manager. He said the manager was gone for the day and the only other person was the girl in the back. I said great, get her out here. He did, and the girl apologized and said he is new. I said I don't care, we have waited for over an hour and it is not ok, he can check people in and work off the list like he is supposed to. She asked what we were doing and I said a warranty exchange, so she had us call customer service while we waited in case they could get to us faster. She helped the man in front of us, then finally gave the second customer (remember her sitting over at the other table all alone?) her phone so she could leave. At that point, Arlo finished with the line cutter and called us up. I hung up with customer service (who had still not answered) and we went to talk to Arlo. Arlo then said he could not do the exchange for us, even though the girl said they could. I then told him if he didn't know how to do his job that he needed to get help instead of just saying he couldn't so it after a 90 minute (yes, 90 minute) wait. The young lady came back over and showed Arlo how to do the exchange and went back to helping her customer. Arlo was still struggling, so I finally just said forget it, we will just leave and transfer our service. FYI- We have been with t-mobile for 30 years and we walked out. Side note, the person with me (it was his phone) requested we try a different store on a different day before I followed through with leaving after 30 years. We went to a store in another town and it was very organized, they had a check-in system that was followed, and the employee that helped us was very nice. The LS guy saved our relationship with t-mobile.

The head lady was very rude and made me feel like an inconvenience. Everybody else, all the younger…read moreworkers were all super respectful and even cracked some jokes with me. If only those were the people in the charge

I got the new HTC Sensation, and ofcourse, they don't come with a screen protector in the box…read more Duh....make you spend 16.00 or more for a screen protector. I went to TMobile for this. The store is kind of new, I think it's the newest one in the city of Independence. I walked in, and was helped immediately. I showed to employee my phone, and he had problems finding the few accessories for the HTC Sensation. I don't think I'd ever use a case made by a different company, for my phones or my Ipod Touch, cause of the fit. But for screen protectors, I use Zaggs. I knew better this time. He had troubles finding accessories for the HTC Sensation and I felt that he was about to say they didn't have it, which would've led me to another store. I had a good look around. I don't think it is stocked very well, and I don't know why. I know there's only a handful of accessories for the HTC Sensation. Few color choices, in Tmobile's actual Sensation line-black and purple and pink, and a hard plastic case. I've learned from experience, that gel cases work. I really wanted a pink or orange gel case, but all the store had was purple, and I needed it desperately. I also bought the screen protector, and I'm sorry I didn't buy the Zagg brand instead. It's finally at Independence, Center at a Kiosk. I had issues applying the tmobile screen protector that isn't as good as the Zagg, which I still might go and buy. I have bubbles in it. There's no squeegy with these protectors, and they are not easy to apply. I''m still surprised that a screen protector doesn't come in the box, but I've looked the box up and down, and there's not one. For screen protectors: bypass Tmobile, go to the Zagg kiosk. I gave this store three stars, cause the employee had no idea where the product was. Once he found the products, they were sparse. Probably cause the phone is so new, but still....

My phone started to act extremely weird it would not allow me to take or make calls text etc…read more Naturally I began to panic I don't want to get a new phone. Why is my phone acting so weird? I have things to do and I really do not have time to sit at the Apple store all day. I decided to go to the Tmobile store. Immediately I was greeted and helped. It took a while for Daniel and Abigayle to figure out what was wrong with my phone after a few minutes they were able to resolve the issue! I was so glad! It was nice to go in and for them to try to fix the problem instead of up selling me a newer phone considering a new iPhone just dropped days prior to my visit. I appreciate that level of customer service and they never gave up nor said go to Apple store. That's true customer service.

This store is typically super busy, but today it was pretty empty. The staff is friendly and made…read moresure to check on me as I waited my turn.

This store is always busy! On this visit, I stopped in really close to closing time, and all of the…read moreemployees were very friendly despite it being the end of their day. They didn't rush me and answered all of my questions.

I was instructed by T-Mobile to return my router to the store on 39th Street in Independence. I…read morewaited 30 minutes while other customers were helped, but when it was my turn, the staff told me they couldn't process the return because their systems were down. They also refused to help with a simple screen protector for the same reason. When I asked why there was no notice on the door if they couldn't help anyone, they claimed it was against policy. Another store I called confirmed their systems were working fine, and corporate ended up mailing me a UPS return label instead. The staff was rude and unhelpful, and one employee followed me out telling me never to return to that store. Very disappointing experience."

I recently had a great experience with Rebel Wireless, I needed a part for a 2 year old phone,…read moreafter calling multiple service centers, I used Yelp Messaging to reach out and contact Rebel Wireless. Tanner immediately replied, ordered the part, provided excellent communications keeping me updated on the status of the order, and contacted me when it arrived. Tanner installed the part, made it quite clear if there were any issues, to call back immediately, that Rebel Wireless would be there for me, just a great experience working with Tanner and Rebel Wireless. I highly recommend Rebel Wireless for your Smartphone or Tablet repairs and service needs, I enjoyed my experience working with Rebel Wireless.

I found one of the owners Eric thru a local Facebook group. I had a couple of old iPhones that I…read morewanted to sell after I upgraded. Eric couldn't offer me as much as if I just sold them outright myself and he let me know the steps to do so. As a local business owner myself I appreciate the education and information that Eric provided as that is the same level of service that I provide my insurance clients as well as any prospective clients who come see me for their insurance needs. With this type of integrity you can trust them to repair your mobile devices without the fear of getting taken advantage of.

Mold infested and rude staff! I would not recommend this establishment coming from a personal…read moreconcierge'

Pickup a new phone that was ordered online and John will basically walk off and say get out…read more Wouldn't give me a chance to turn it on to see if it even worked. Very rude and unhelpful