Rodney was so sweet and helpful!! I ran in right before they closed, desperate to turn in my trade-in device. Rodney calmly and kindly helped me through the whole thing. Great service!!! read more

I've been a T-mobile customer for 18 years. I have multiple family lines, home internet services, and pay my bill on time. I would highly recommend T-mobile for phone and internet services, however, I would not recommend the Blue Springs location as their customer service is terrible. In addition to long wait times and terrible parking, many staff members lack basic customer service skills and ethics. Unfortunately, this has not occurred on one occasion but several times. Most recently, I was encouraged by their store manager to commit insurance fraud as their store did not want to get dinged with a warranty claim. I followed the correct steps shared by T-mobile's technical team for a warranty claim, and my new phone was shipped to this location. I received a notification the phone had arrived and drove to this location for pick up. Upon arrival, the manager stated they would not give me the phone as T-mobile had implemented a new policy and their store gets dinged $500 for warranty claims. I stated I had been without the phone for two days and really needed it. I was told they would not be giving me the phone and that I should've said there was damage and claimed it through insurance instead. Fortunately, I do have a conscious and don't lie for personal gain. Drive the extra miles and go to Independence or Lee's Summit. read more

The worst service ever at any place Verizon is better. The employees were constantly going to the back not helping anyone. Only us were there waiting for the employees when they just sat in the back. This service was terrible read more

Location is HORRIBLE. People seemed nice but had to leave because the wait time was insane . Had a dad there needing a working to activate like 4-5 phones for him and his kids , like dude it's 2022 you should know how to turn on and activate a phone. Will visit at a different time or might find different location to do a simple trade in drop off read more

good lord, where do I start? I arrived at 10:15 to upgrade my iPhone 14. waited 1hr and 7 minutes. Guy brought out my new 15 pro max and a case....and a protector ........and a cigarette outlet charger. I told him I didn't need any of it as I was going to use my own case. he told me "it won't fit" so I explained that the phones are identical in dimensions. he tried to ring them up 4 different times. There is hardly any parking and the sales team acts like a used car sales lot. go somewhere else read more

Horrible location, parking is almost nonexistent and not enough employees, long waits

Everyone knows Tmobile crashed sometime on 2-14-23 The local store would not fix anyone's phone. Even though it's a 3 second fix. As soon as plugging in the booster meter the phones instantly come up. This store currently has no manager. The employe's decided it was time to sell phones. When I told the lady who didn't help " I have been a T Mobile customer since it was Ariel and I know you can boost it and I know it's t-mobiles fault " she said " you can godown the street and get it fixed" so I went down the street and to u break I fix.And of course he plugged in the edmieterandit came immediately up. Switching to Verzion. Everyone needs to know the FCC is who will come down on the Phone companies They absolutely will get u new phone, refunded and out of contracts. T Mobile hopes you don't know this. read more

I really have to say, this store has the best T-Mobile employees, and customer service. I have been getting my phones from Nate at this location for years. I trust him enough to send my family to him. Here is a experience I want to share. My sister has had the same phone for ten years, and phone was starting to not be dependable. She was also on a prepaid plan. I wanted to add her to my plan, but I wasn't going to be able to be with her. She needed a new phone as well. Now she is not tech savvy, so I called Nate, and told him the situation. He told me not to worry, and that he would help her. My sister later told me it was a great experience, and Nate patiently answered her questions in a way she could understand. Hearing this means a lot to me. Thanks guys for the great customer service. And Nate, I will continue to get my phones from you. read more

Every member of the staff here is amazing. I've got a family of 5 and everyone has a phone, so we're all constantly updating to the latest and greatest. Each visit is a breeze and the staff goes out of their way to be friendly to everyone that walks in the door. If you have a problem with your account, they'll help you. Need help with your phone? they'll help you. Need an upgrade? they'll help you. Above anything else, the customer service I get from this location as well as via their over-the-phone customer service keeps me a T-Mobile customer. Can't recommend the staff at this store enough. read more

I have been in this store before and I was helped by the manager I believe , while that was a great exspeiernce working with a girl named JACKILYN i seriously recommend if given her you should ask for the manager and tell them you need someone else to help you! When asking her to help me get my iphone unlocked she told me I needed to type in my icloud information on their computer I told her I had spent time with apple and they told me that was not the issue not to let t-mobile make me think it was! This girl has the nerve to look at me and say "well looks like you have all the awnsers then I can't help you" not impressed and not profesional in anyway I have spoken to t-mobile itself and the issues to be addressed but if you go in there I would recommend highly steering clear of this girl she does not need to be in customer service work. read more

Alissia and Ricky are the definition of customer service excellence. Keep employing people of this magnitude, good job T-Mobile! Been a customer for 15 years and this was the best experience I've ever had. read more

Now I feel bad getting so upset with T-Mobile. They are replacing my reject phone with a new one. I still was surprised about the condition of the phone they sent me. The lady from the Phillipines took very good care of me. read more

The best T-Mobile store in Blue Springs!!! Such a great energetic team and awesome atmosphere. Ashley the store manager is great and has an amazing team. Make sure to stop in for for all your phone needs read more

Not sure what happened to the Super helpful staff in this store but I've stood here for 10 min without being greeted, acknowledged or told they'll be with me shortly. Really, really rude customer service. I'm very disappointed. read more

Scammed, I agree with Kelly K. and on top of the poor service I am now going to have to go back to the store and return items that were suppose to be included in the "phone and 250 dollars in accessories". It seems that the extras show up on your bill , which is now a lot more than what you think you are getting. When you call the teen ager running the place and ask for an explanation of the bill you are told that nothing is free and his staff is told never to ever use that term. What it seems like to me is they are working on a commission and the more they sell the more they make. If you corner them on this they will tell you that if you would like you can bring back the accessories and they will refund. Another trip and another 2 hour wait for something I should not have been led to believe was on my plan. A store being run by teen agers with no ethics, and don't expect help from t mobile they will tell you to contact the store. That's what happens when you let children run the store, go to Lee's Summit, they are at least up front about what they offer. read more