Both the Grace of God and at times the bane of our existence is the technology and devices we use to quickly and effortlessly communicate, and access services such as maps to find our way around, interact with others, learn, place orders, and stay abreast of the latest news. Every so often the companies who manufacture the magical devices used to sustain and propel our lives forward releases a new model. In my particular case the new device is the Samsung Galaxy S20. Irving had everything at his fingertips to quickly and efficiently replace my age impaired two year old device with a shiny new model. The new model has several new features, much faster access to the Interweb, and of course it has new technology to take better pictures and movies. Within 25 minutes from my arrival at the store, and from the comfort of a well designed modern artsy chair, Irving had the new device suitably ordered, and the transaction details complete. The operation of the store is very efficient. No more cash registers or noisy printers. Just two handheld wireless devices per employee. The only other item I could have wished for was a great cup of coffee during my visit. Thank you Irving and AT&T for a seamless experience and the fresh device to make my life easier and more enriched. read more

Today, I visited this location with a few questions I had in regard to some unfamiliar fees posted on my bill. My experience was more than exceptional! Brad and his colleagues went above and beyond. Truly, nothing short of polite, patient, informative and extremely accommodating! Thank you so much for keeping my experience with AT&T pleasurable read more

Great visit this time, normally I don't get any questions answered or suckered in for mediocre business. Rose helped me and definitely went above&beyond to fix the mess of a plan I had before. Broke down my bill and made it easy to managed. Speak to Rose, she'll be on your side. read more

Waited for almost an hour & a half... one of the female employees was helping a customer but during the wait for his phone (which was about 30 minutes) she was on her personal phone. No one asked what I needed to see if it was a simple request that could've been done versus the employee on her personal phone. read more

Rude and unhelpful. "3rd party location" said their policy was not to help since I was not buying or activating anything

Gonna wait to offer judgement...and here it is: Had a suweet old plan in which I had unlimited DATA for three smart phones, but I was buying data for two iPads. The sales staff was able to get us moved over to a plan that included data for the two phones, add another iPhone and three iPads for the same cost as the original plan!!! And to be clear, I am saying we bought the third iPhone...bought three iPads...and added data for those 4 new devices AND keep data for the two existing iPads...ALL FOR THE SAME PRICE AS THE ORIGINAL PLAN! All of these devices collectively use less than 10 gigs monthly. Customer service was excellent. read more

My wife bought me a nice little toy for my birthday called the jawbone up. Works pretty sweet but something happened and I had to return or exchange the product. So I walk in this AT&T store to be greeted by two of the nicest ladies. The level of customer service provide was off the charts. Both ladies walked up and introduced themselves to me and firmly shook my hand. They even looked me in the eyes while shaking my hand and asking my name. I was totally blown away and pleased at the level of service received. If you are in this area I highly suggest you use this AT&T store if you like being values as a customer I read more

Amber is absolutely phenomenal. I'm impressed by her calm demeanor and professionalism. I wish more AT&T reps were like her. Thank you, Amber! read more

Went in to have them swap my phone service from one phone to another and all I got was a copy of "how to do it at home" instructions and a kick in the rear. I did not waste my time to drive there for that. I excepted them to help me out. I'm paying money every month for many years and this is unacceptable. read more

If you wanna be sold a bogus plan, come to this location. My Mom and I had a perfectly good plan so I went in to buy one of those portable Wifi devices to use strictly for my laptop and iPhone. Dude sees our current plan--unlimited text, data, talk, you know a PERFECTLY good plan. I simply just wanted to buy my portable device and go along my way. So homeboy pretty much sells me on a deal by looking at my current plan which has me, my mom and grandma. Between my mom and I, we supposedly only used 3 gigs of data a month because we have smart phones. I'm not a tech person, I don't care about gigs or whatever so I'm like oh ok that's good right? Apparently it was and he tells me he can switch my plan for us to have 10 gigs all together a month because our bill would be cheaper and this is now including my wifi device. So I'm like ok, cool. Get the approval from my mom since she's the primary and we good to go. 3 or 4 days later I look on the device and see we've already used 4 gigs of data. Didn't he tell me between the two of us we only use 3 a month? At this point I'm pissed! After about a week or so, we go over our gigs but best believe we don't pay for any overages because we were lied too. Then on top of that we were charged an activation fee and deactivation fee that he NEVER mentioned but luckily the company waived all the fees because we were duped. On top of that, the sales guy tried to holla but totally got denied. How unprofessional can someone be. You sell me a BS plan and hit on me about a week later on Facebook. You'll never see me at this location again. I might just get a verizon device because at least I know what to expect now! Oh and by the way, they don't close at 9:00pm, it's 7:00pm. I was going in there for a replacement charger but nope! Closed! I had to go to the ratchet Wal Mart and buy one for twice as much! read more

Nowadays it's a crap shoot anywhere and everywhere. Consistency is inconsistent. Daniel was excellent, plenty of products, I was in and out. Happy. read more

This place is awful!! The only reason I upgraded is because I have been waiting on this phone forever... I'm so irritated with Allan who is the WORST customer service representative ever. Not only was he rude and a super shitty sales person AND he had the nerve to start helping another customer while he was "helping" me! I'll never go back, worst AT&T I've ever been to! read more

Horrible customer service! I had to ask if someone needed to sign me in, and then I get the attitude look. I'm a business owner and I couldn't imagine treating any of my clients or employees that way. This place already has a bad name around laveen, let's just say they're not trying to impress. read more

I will tell you that if you go here, see Donald. He is a great guy to talk to, and takes amazing care of us. As long as Don is there I will never so anywhere else. He furthered his legendary status with me a few days ago when my mother in law needed a new phone and he took great care of her. I was not there, just my wife and her mom and they both really enjoyed their time in the store. Who enjoys going to a retail store anymore? That says all you need to know! read more