Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

oh, and we've since received our monthly bill. We told our salesman that we didn't want to change…read moreour plan and he verified that it would not change, but they did change it and now we have to fight with Verizon to return to our plan of choice. WHAT A MISTAKE TO GO TO THIS PLACE.

The Staff was very nice, and Kristen was very helpful and awesome! Highly recommend this Store!read more

Fixed my phone witching 30 minutes last minute for a great price. Customer service was great. 10/10…read morewould recommend.

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.

I had some questions about an earlier phone upgrade and stopped in. This was my first time meeting…read moreShamra. Shamra was wonderful! She explained everything to me in detail, answered all of my questions, and printed an itemized receipt for me. She was also very kind. Much appreciated!

My dad came here simply to swap out a phone case which didn't fit because it was a Galaxy phone…read morecase for a Apple phone. Aside from being greeted at the door, and despite the store not having any other patrons, neither of the two staff members were able to assist him in swapping out for a correct phone case. Edit: I realize I took what my dad shared at face value without considering how general frustration over his phone not working might have influenced him. Today, he went to an appointment and was treated well and had everything worked out. Thank you.

This company makes all the difference they're respectable and knowledgeable We would definitely use…read morethis company again

It was a stressful afternoon. The Carbon Monoxide Detector I had inherited started continuously…read morebeeping. The battery compartment was sealed. There was no way to remove the battery & stop the beeping. The display indicated it had reached the end of its life. Everything I found in research was for units whose battery could be replaced. FINALLY I found a Reddit post for the same model which detailed how to stop the beeping. Whewww.,.... The next step was to find a location that would accept it for recycling since it couldn't be disposed of with regular trash. The city, even the 2nd Precinct Police Station, was absolutely no help. Finally.....I found this close business & it was still open. I called Mr. Fix, telling him what I had, and he confirmed that he would take this evil device that had ruined my afternoon. The outside of the store was well maintained with nice signage & tasteful advertising on the windows. Entering the store I found a clean, neatly organized business with a friendly man behind the counter. He immediately knew who I was, probably from my still present vestiges of the continuous beeping stress. He immediately popped open the sealed compartment, removed the battery & cut out a capacitor. We discussed his personal projects that I know require soldering skills that are hard to find in today's generation. Having been in the electronics repair business for 25 years, I recognized him as someone who was competent in his skills & enjoyed electronics repair. Although my experience with the business was in electronics recycling I would feel comfortable with his working on my beloved iPhone & iPad. I'm happy that he will make use of the components in devices recycled with him (not in Phones or Tablets, of course). They won't end up in a garbage dump. The location is in the strip shopping center located on the southeast corner of the intersection on Pleasure House Road & Shore Drive. Parking is adequate. I found a space directly in front of the business. This is a business I would highly recommend for electronics recycling. From my observations of his care & work on the circuit board of the evil unit that I had abandoned, I would think he showed equal care on devices brought to him for repair.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

This afternoon I stopped by the Kill Devil Hills T-Mobile store for some help with an issue with my…read moreiphone. Both Tapanga Miller and Alexis Stackhouse assisted me with my problem. The were knowledgeable, professional, and efficient and promptly resolved my issues. I appreciate their help and the courteous manner in which they assisted me.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.