This afternoon I stopped by the Kill Devil Hills T-Mobile store for some help with an issue with my…read moreiphone. Both Tapanga Miller and Alexis Stackhouse assisted me with my problem. The were knowledgeable, professional, and efficient and promptly resolved my issues. I appreciate their help and the courteous manner in which they assisted me.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Completely unreliable service. Canceling service has been exhausting! Trying to return equipment,…read morestore door says open Sunday 12-5pm, agent said it was open today (Sunday). It's 1:42pm right now. Lights are on, door is locked. Seems consistent with Spectrum quality

I wanted to turn in my cable box and service before the end of August. Our local Kitty Hawk, OBX…read moreSpectrum store is closed on the weekend of 8/24 & 8/25. I turned in my cable box and cancelled my service at the Kitty Hawk, OBX Spectrum store on the morning of 8/26. I asked if I was all closed out and no more billing? The Spectrum rep said oh no you need to pay $235.00 for the month of September (8/26-9/25). I said that is crazy, may I speak to the manager. The rep said she is not available. I said is she here? He said she is out back training a new employee. I said please go get her I'm not leaving without speaking to her. The irritated manager came out and said I will have to pay the final bill before 9/15. She said that Spektrum does not offer pro-rate refunds. I said I'm just one day late and the office was closed the past two days. She said there was nothing she could do and was unwilling or unable to make an escalation call for a waiver of the final bill. When I went home, I called a Spectrum HQ support number and spoke to a person, and they said the boss that could waive the final bill was out of the office and that she would send him an email with my request and reason. It appears that the only thing that happened was the bill went from $235.00 to $227.00. In conclusion, it appears that Charter/Spectrum's only game in town arrogance continues as demonstrated by providing an overpriced marginal product and poor customer service. Thank goodness there is now Ripple fiber.

It was time to upgrade one of our phones so we called this location. The phone was answered…read morepromptly and we were informed what we wanted was in stock. When we walked in we were immediately greeted by Jaelin. He immediately started the process of getting the phone we inquired about and started the process of getting us set up. He asked about warranties, cases, ect. After deciding on a case he informed us of a promotion so we got a couple of more accessories. He was not high pressure...he just wanted to be sure we had what we needed. His service skills are impeccable and he knows his stuff. I learned a lot from him and when we walked out the door the new phone was just like the one we brought in. He took the time to transfer everything, install the screen protector, and also install the case. We could not be happier with the service he provided. 5 star service for sure.

Rude customer service. We went on a busy day and the lady behind the counter was really rude. When…read morewe asked her questions about the bill, she couldn't answer them because she didn't know and instead of apologizing for not knowing, she acted as if we were wasting her time. The other guy behind the counter who seemed to be the manager wasn't much better because he pretty much ignored the lady's rude behavior and lack of knowledge and customer service. I wouldn't visit this store again.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

From the owner: We are the one stop shop for your Phone, Tablet, and Computer repair needs. We also buy your broken…read moreor damaged Phones as well as the ones in good condition. We work with most model phones as well as tablets, desktops and laptops. Most repairs can be completed in one hour or less. Visit our website or contact us for more details.