Tolstoy had War & Peace, Dostoevsky had Crime & Punishment, Hemingway had The old man and the sea!! You know what AT&T crowning jewel is???? It's being an awful company! AT&T has written a masterpiece when it comes to customer service! They just incorporate everything you need to be a bad company and added a little extra. Do yourself a favor and go with a different phone company. read more

Akeem was amazing & so were the other two staff members here. If you have AT&T DO NOT GO TOTHE SMITHFIELD STORE- too many issues, rude customer service! Come to the Johnston store & you will definitely get what you came here for without condescending attitudes and UNNECESSARY $55 restocking fees. Finally- AT&T has a store with KNOWLEDGABLE and FRIENDLY worker's!! I had purchased 3k worth of iPhone's/upgrades for our family plan and My mom changed her mind & wanted the Samsung Galaxy Note 20 Ultra. She had not even opened the box, removed the cellophane - nothing like that and was told by AT&T that she had 30 days to return/exchange, etc. The very next day we went into the Smithfield store and they gave us such a DIFFICULT TIME and refused to let her exchange the UNOPENED phone without paying the $55 restocking fee. THERE was no point in trying to argue with the staff at the Smithfield location- as I've had nothing but BAD experiences there. So at this point we just decided to try the new Johnston AT&T store located next to 5 guys and across from Planet Fitness. We dealt with Akeem who was AMAZING. Super friendly, knowledgeable and polite! He and his manager made sure we wouldn't have to pay the $55 restocking fee and gladly exchanged her iphone11 for the Note 20. Although the process itself was a pain because of how timely- it took a while because management ultimately had to override the $55 fee but he was GREAT about it. Great customer service here - I will NEVER go back to the AT&T store in Smithfield! read more

AT&T Store - Mobile Phones Near Me - Johnston, Rhode Island

I would like to give a shout out to Zach, the new store manager, and thank him for making my most recent AT&T experience not only successful, but also (I can't believe I am saying this about anything AT&T) pleasant, and enjoyable! Wow. My history with the company up until now, has been exactly the opposite of this most current experience. So, when AT&T turned their 3G network off a few weeks back, and I could no longer get or receive calls with my perfectly good Note 8 (which a phone rep said would be fine making the transition to 5G), I was terrified and despondent just thinking about the hell I anticipated I would have to go through to get this problem resolved. My despondency was based in an insane string of frustrating, traumatic, and bizarre interactions with both phone based and in store AT&T customer reps (dozens), over the course of days, weeks, and even months (!), to get several AT&T generated issues resolved. I won't go into details, but suffice to say, I was not looking forward at all to dealing with anything AT&T again. I decided to pick a store out of my immediate area because of previous bad experiences at my local stores, and randomly chose the branch in Johnston. I am so glad I did - because as luck would have it, Zach had just been made the store manager. Walking in, he immediately helped me to feel at ease, with his openness, and fact-based transparency, even though I told him from the get go that I did not trust anything AT&T. He quickly presented all of my available options, while not pressuring me in any way. He also guaranteed that whatever I chose, he would be there, and would help me through whatever happened, and would make everything okay. So, we ordered a new phone, and when it showed up at my house, I drove it to the store and let him take care of transferring all my data from the old phone to the new one. It took a while (I have a lot of important stuff on my phone because I use it for everything) and he sent me home with both phones so I could go through them and make sure that everything I needed was there. I did find a directory of documents that didn't transfer, so I had the opportunity to catch that and transfer it over separately. When I returned to the store the next day, he took care of wiping all the data off of the old phone, and showed me a bunch of tricks to use on my new phone, and made sure I had a receipt that clearly stated what was going to happen with the trade in deal and when. He also promised to help me if AT&T didn't do what they promised. The whole time I was there, over the course of three visits, Zach was cheerful, helpful, and professional with every customer who came in, all the while multi-tasking up a storm. I saw a lot of customers come in ready for a fight, and leaving as friends - Zach has a way of making people feel better about having to deal with AT&T - he loves his store, his customers, and he somehow loves AT&T... Which is kinda hard to believe, but I'll believe it if he does. Thanks Zach! read more

I had been trying to get a problem solved (one that they created) at the Smithfield A T & T store for a couple of months. After many unanswered phone calls and texts (and a huge overcharge) I went to the Johnston store and within an hour Zach had the problem solved. He was knowledgeable and professional and I left feeling that the issue was truly resolved. I would recommend this store over the Smithfield store if you need help from A T & T. read more

The staff was super friendly and helpful with everything. They were quick to identify the cause of the problem and got my esim reactivated right away. Would definitely come again if in need. read more